Clean, quiet and very good value

I love this hotel. It is very small, quiet and modern, unlike so many of the horrid airport hotels closer to Heathrow, which tend to be dirty, busy, noisy etc. The rooms at the Novotel are large, modern and newly redecorated. The superior rooms are fabulous, very modern and stylish. The fitness room is small, with only 1 of everything, but hardly used so you can always have a jog or cycle. Food is good and the staff that bring it are young, smiling and multi-lingual.

I can't understand why people stay anywhere else at Heathrow when there is such a charming hotel as this there,..... but I suppose most people don't know and just stay at the cheepest deal their holiday company offers,..... I stay here when we go on holiday and on business a couple of times a month,.... if you want a quiet night, easy parking and a very nice large room to relax in (big enough to do Yoga !) this is spot on.

Best Airport Hotel

This is the best Airport Hotel I have ever stayed . The reception and restaurant staff are great and the hotel is a good value for money . Compare the other hotel in the area its the best value for money .

Don't forget to try their new superior room great design.

Good hotel

Stayed 1 night with family of 5 in 2 rooms, using park & fly voucher through Holidayextras, basically was pleasantly surprised as the Hotel as recently had a rerfurbishment & the quality whilst not perfect was good, the room was big, comfy, nicely fitted out, quiet at night & the staff were helpful, kids ate free at Breakfast which is good & to but it bluntly the Hotel was excellent for what we needed. will use it again.

Good Flight overnighter

We stayed late morning and overnight as we had completed a cruise from Southampton. Wanted to take the plane refreshed.

Our room overlooked the court and it was a Saturday so the restaurent itself was closed for lunch but you could get meals from the lounge in the courtyard.

Staff were friendly and service was good and the Hopon bus to Heathrow terminal was every 12 minutes but watch out for folks all leaving at same time. Fare was $3 GBP or $5 GBP return, allow for traffic.

The Hotel was being repainted and decorated and the floor carpet looked liked an underlay, very dark.

The main drawback is its location does not allow one to walk around or to another Hotel for restaurent choices. Its restaurent for breakfast was fine but as in London about $12GBP for a continental (cold) choice.

If a large group is in the hotel for the day then getting a meal becomes a wait.

For the price and location it was fine but until the restaurent is larger or more choices and for walking while at the hotel I'd choose a different one next time.

Rob

Great for a night, but no more

Clean and friendly staff. Restaurant was expensive, but food was nice when it arrived. We travelled with toddlers and the staff were great with the kids and very accomodating.

Watch out for the parking charge (£7 per day) which is not included in the room price.

Great for an early flight out

Stayed here for the last night of a 2-week trip to the UK so we could get to the airport easily for an early flight out of Heathrow. Have never stayed at a Novotel and was pleasantly surprised. No frills, but also nothing to complain about. The room was spacious, and well-designed for travelers. There was a combo iron and trouser press, lots of counter space for suitcases, comfortable firm beds, and the bathroom was clean and well-lighted. Good shower once I figured out how to operate it, and a toilet in a separate small room which was convenient for two people traveling. Rooms in this hotel were being remodelled while we were there - our room was an older one not yet upgraded so there was an old-looking carpet on the floor but perfectly fine otherwise. The breakfast buffet was outstanding, with a variety of fresh fruits and juices, cheeses, pastries, the usual English breakfast fare as well as fresh eggs, boiled, scrambled, and poached. Decent coffee too. I will definitely stay in a Novotel again.

Not a great choice

We stayed at this hotel, after having stayed at a number of other Novotel Hotels in Europe. The room was dirty. The carpet was so dirty, I chose to keep my shoes on at all times. The wall corners were black. The overall feel was very unpleasant. This is one of the only hotels that charges a fee for their airport shuttle service. Although the lobby area is pleasant, I will not return. The restaurant was so over priced, almost a crime. Choose something else!

Looks tired but okay for a night

We stayed one night at this facility. The hotel is a bit worn and needs a bit of revamping, but overall the room was clean and quiet for an airport hotel. Their children under 16 policy staying with parents free is a plus!

A Welcoming Retreat For the Weary Traveller

Airport Hotels are strange places, a bunch of people who generally are there for one night only, many of whom are on their own. They kind of make me think of the idea setting for something out of Agatha Christie.

The Novotel, is a bright, spacious and welcoming place. I stayed there twice in 4 days (once on the way out and again on the way home) and was amazed that the staff remembered me and seemed genuinely interested in me as a guest rather than a passing traveller. The rooms are very comfortable and spacious (although the windows looking inside the hotel rather than out was strange)

The room service was quick and effiicent and the food was superbly cooked.

If going in and out of Heathrow I'd definitely use this again.

Please note that in general hotels around airports are I suppose in the middle of nowhere (or a motorway) and this is not exceptional to just this hotel. So although I take onboard the "captive audience" comment, that would be true of most of them.

It looks better inside

The hotel lobby would make for a more inviting photo than the utilitarian exterior. The indoor swimming pool is a plus, but could do with better heating - of the water or the air, or both.

The rooms are comfortable. Nice touch - the audio from the television/radio is piped into the bathroom while you shave or shower.

Downside: it's off the Heathrow exit junction of the M4 (highway) - far from any amenities or restaurants, so if you don't come with your own wheels you're a captive market to the inhouse restaurant, whose food is a curate's egg and overpriced.

Verdict: a good choice for in-between flights.