Nottingham Royal Moat House

Very impressed with the hotel, have juts got back from spending a night here whilst on a friends hen night and we were all very impressed. The service we received was very good and the staff were very friendly and helpful. We managed to get a deal and a double room cost £70 a night which was half the advertised price and for that we got a nicely decorated room with an enormous bed. The food was very tasty and very good value, we ate in the cavery and for a 3 course meal £12.95 was really good. The breakfast was of a high standard and there was so much choice it was hard to decide what to have. We had access to Clud moativation and we used the sauna swimmingpool and steam room for free and also took advantage of the beauty treatments which were 1st class. The only downside was the decor was slightly tired and could have done with a few repairs. I would definately recommend this hotel for a nice weekend break, it certainly added to an already enjoyable break!!!

Public areas of this hotel are OK but rooms are in a state of dilapidation, looking like they were last decorated and furnished in the 70's. Definitely not worthy of its alleged 4 stars.

A solid three-star experience. Nice lobby, small but efficient rooms, good location near town center. The breakfast was included and quite good. And the room was very quiet -- this is important to me. So while it's not the top in quality it has all you need. And unless you're here on business, there's not much reason to stay very long in Nottingham after you've seen Ye Olde Trip to Jeruselum pub!

Meal out to celerbrate my mothers birthday, food cold, poor choice.

Wrote letter of complaint no reply!

Witness a truly awful hotel. This simply has to be a candidate for the 'from hell' award. Is someone deliberately following a strategic policy to run it down and send the place out of business?

A restaurant that does not open. Senior staff members who must have missed the customer service section of their training. Shoddy, shoddy rooms accessed in lifts that have flooring from B&Q! And now, to top it all off and complete the whole experience..... swopped access & exit routes in their multi story car park.

Only saving grace are the few (getting fewer...) dedicated and excellent team members who really do make the effort.

Good hotel, rooms fine, staff helpful, appart from the waitress in the cavery restaurant who was useless! Concerned having read other reviews but could not see a problem with the rooms at all.

In all my years of travelling i have never experienced such a customer focused atmosphere!!!! I'll be going back very soon. A spectacular city centre hotel. With service to match the standard of its product. Both are absoloutley AMAZING!!!

The staff were very friendly and extremely accomodating. The hotel and it facilities are also of an extremely high standard!

Staff very friendly, hotel v. impressive, would recommend J, Edinburgh

Stayed here one night on business. Never Again. The first impressions are very good, but rooms are old, torn wallpaper, 1970's furniture and decor. In desperate need of renevation !!!

Has no smoking and smoking floors which is great but the air on the smoking floors is very stale.

Rooms in v poor state of repair.

Shampoo not provided for shower-room

Food excellent in the carvery.