Norton Park - A QHotel
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Historical Traveler Reviews Norton Park - A QHotel Sutton Scotney
Avoid at all costs!
Please avoid this hotel at all costs. We used this hotel for a friend's wedding and soon wished we hadnt. The hotel resembled a building site and really was in such a state of disrepair that it shouldnt even have been open. There were skips and building supplies littered throughout the site and the hotel corridors resembled a building site with plasterboard for walls. Our room was very poor and the shower didnt even work. Despite requesting an early check in we also were not able to check into our rooms (there were about 30 of us in all) until approximately 2PM - this proved a total disaster as the wedding was scheduled to start at 3PM. The hotel staff were totally unapologetic about this and did nothing to compensate us for the inconvenience.The final straw though was when one of the wedding guests tried to check in late and despite having advised the hotel that she would be arriving late was infuriated to be told that her room was no longer available and that she would have to find somewhere else to stay.
The location also --.It really is in the middle of nowhere and is about a 20 minute drive into Winchester.
Youve been warned!
Major Building Site
Had to risk life and limb walking through corridor filled with dust power cables, dust sheets and flying bits of bathroom to get to our room when we arrived. There are renovations going on in areas of the hotel that are still open. Constant drilling and dust. Signage is poor and corridors filled with bed bases being stored.
The pool is open but areas are cordoned off. Temporary changing facilities consist of a bedroom with a few lockers. There were no towels and no staff.
We were disturbed by fire alarm at 8am.......all in all an appauling experience!!!
Well... my review may be somewhat different to others, as i never actually got to stay at the hotel.
I made a reservation, weeks in advance, as the weekend i was travelling to Hampshire was incredibly busy, the Game Fair was on and there was little or no availability in nearly all hotels.
When we arrived at the hotel we had to walk a huge detour to get to the reception, which i can live with as refurb is taking place.
We went to check in, only to be told that the reservations manager had cancelled our reservation - news to us!
After a wait, with no offer of refreshements we were told we had been booked out to the Meon Valley Marriott, a 45 minute drive back in the direction we had come from! and this was at 7pm so we lost most of our leisurely evening to driving around the Hampshire countryside.
The male receptionist was very helpful and apologetic and since complaining we have been offered a compensatory stay in the future, but with no explanation as to how and why our booking had been cancelled.
We may take our complimentary stay, but to be honest seeing the public areas of the hotel made me feel that the hotel isn't what the website cracks it up to be.
Not what we expected
Booked a luxury weekend break for my husbands birthday. The bubbly was lovely, it was the only thing that the website promised that came up to expectations. The room was very small and there is no air conditioning. The bathroom is also very small and although the shower was great, it got so hot and stuffy in this tiny space you soon forgot you had had a shower.
There are NO facilities, only the pool & gymnasium (and that was a bonus). The tennis courts and five aside etc., all under the mounds of earth that are being moved in the refurb.
Food was good but bar very very expensive, staff were nice but didn't always understand
what you wanted.
Wouldn't go again, the size of the room made it feel like a Travel Inn and not a Luxury hotel it is made out to be.
Nice food, shame about the hotel
We have recently returned from a short stay at the Norton Park Hotel. We stayed for one night. To say that we were disappointed would be an understatement. We already knew about the building works but there were lots more disappointments and frustrations.
We paid extra to book a double room in the Manor House but were then told when we arrived that the Manor House was already full. When I enquired why I was still expected to pay more for a standard room they had no real explanation and simply said that they only had 13 rooms in the Manor House and they couldn't fit everyone in there - so why does their web-site advertise rooms that are not available!!. They then said that they had allocated us a recently refurbished room, presumably with the expectation that we would think it was just as good - I'll come back to this a little later. Anyway, we then went to our room only to find that it hadn't been cleaned. Back to reception - sorry sir it will be ready in 15 mins. Went back to the room 45 mins later, still not ready and the cleaners had gone on their tea-break. We eventually got into the room at 1700hrs - a full 3 hours after it should have been ready for us. Oh and was the room any good? It was OK - a bit small, but no bath, no seating area, no fireplace, no views, no separate car park but then presumably we would only have got this if we had managed to be one of the lucky ones who had won the Manor House room lottery! Oh and the swimming pool was out of action - my wife's a keen swimmer and was particularly looking forward to using the pool.
The only thing that was good about the hotel was the restaurant - excellent food, good service - a much needed relief from what up until then had been a totally negative experience.
The hotel staff eventually agreed only to charge me for a standard room and on checking out I was invited to get in touch with the hotel when the refurbishment work had been completed (March 07) and they would make sure our next stay would be a much more pleasant experience (hardly difficult). Not quite sure what that would mean in practice, and I'm not sure that we would want to take the chance!!
Try out Norton manor
My husband and Ihave recently spent a weekend at this lovely hotel. Although the hotel is going through a major refurbishment, it does not detract from it at all.
We spent our two nights in one of their de-luxe rooms, ensuite of course. the colours and fabrics used in the bedroom were just gorgeous and the modern bathroom (although on the comapct side) was great.
The restaurant served some excellent meals, I would recommend the Duck! Breakfast was fabulous - we didn't need to eat again until our evening meal.
The staff we found were very attentive and the restauraunt manager a joy!
If you are planning a short break in Hampshire, try out the Norton - it comes complete with pool and jacuzzi/sauna - though, sadly, we ran out of time to try them.
Whilst staying at the Norton, try out the Hawk Conservancy, if you like wildlife you will love this.
I stayed here for one night with my Husband. We were in the Manor House which was seperate to the main hotel but it was nice to be away from the busyness of the restaurant and bar, very quiet. Room was very spacious and clean. The leisure facilities are lovely and the food was nice too. I would recommend this hotel and would love to stay again in the future.
Worse than a TravelLodge - website images mislead
For the £95 price tag, 4* rating and impressive website images showing the manor and rooms filled with antique furniture - my wife & I were looking forward to an anniversary weekend break.
In reality - the manor house forms a tiny part of the hotel - holding only a few rooms. The remainder of the hotel is a vast ugly modern redbrick building, holding the bar/restaurant, pool and all other rooms/facilities. It looks more like an office building than a hotel - and surprise surprise - there are no pictures of it on their website.
Others checking in at the same time as us made the same comments.
The bar feels like an airport departure room. The restaurant, rather like a large bright conference room in need of a refurb - complete with false ceiling.
The rooms were tiny, with basic cheap/modern furniture. The first one we were offered had iron burns on the 'floor tile' carpet.
If you are looking for somewhere to host a conference, then Norton Manor would be fine, but for any other purpose it's an overpriced TravelLodge style hotel with little appeal. In fact, I've stayed in better TravelLodge hotels for £35 a night.
Dear-for not much
stayed here on a sunday evening-late booking but even then £90 seemed a bit steep, but hey, give it a try i thought.
Location and parking excellent, but then into a modern design with rooms that really are basis-certainly with no trappings of any luxury.
Seems aimed at the business user-plenty of notices about internet access etc.
Shower-very weak and certainly not a 'power shower'.
Go into main building for breakfast and upstairs into a very bland, uninspiring room which has no features at all.
Breakfast ok-can't go too wrong with bacon and eggs can they!.
All in all, too expensive, no character or charm in the rooms and plainly thinking it is something it is not. Go to Ttravelodge.
Worst Hotel Ever
Hotel lovely location but that was the only thing that was nice about it. The food was terrible, service evern worse. The room was not cleaned, double bed was tiny and the shower only dribbled water.
When we left there was a queue of people complaining, 4 stars thats a joke wouldn't even give it one, better to stay in the travel lodge at the bottom of the road, at least you know what you get.
Don't waste you money
TripAdvisor Reviews Norton Park - A QHotel Sutton Scotney
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