North Stafford Hotel
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Historical Traveler Reviews North Stafford Hotel Stoke-on-Trent
We had a good stay here
We stayed at the North Stafford in April 2004. We read the reviews after booking and were very hesitant. OK the Hotel is not in the best areas of Stoke (the surrounding areas are a dump to be precise!) but me and my family found the Hotel to be fantastic. When we arrived the Receptionist told us that the family room we had booked had cracked tiles in it and did we want to change rooms, we decided to look at the original room and decided that we woudl like to see the alternative (as we had a baby with us who "bum shuffles" and we felt that the broken tiles (albeit in the bathroom) might be qutie dangerous for a baby. The alternative room offered was quite lovely. We had a queen size bed, a single bed for our son and a cot bed for our baby. We had a lovely 2 night stay. The hotel is quanit (creaking floorboards etc..) a travelodge it isn't but who wants an impersonal box to stay in!! The breakfast was lovely, as much as you like and good quality. We stayed because we were visiting Alton Towers and we found it to be a perfect choice. Only 20 mins. or so from Alton Towers, good food, very friendly staff and lovely bit olde worlde rooms. I would recommend the North Stafford Hotel. We stayed over Easter 2004.
In March 2004, I stayed one night. I read the reviews after I had booked the hotel, and was a little hesitant and cautious when I arrived. Once I had driven through the barrier to park the car( this was a stroke of luck, as nowhere was this mentioned) I went into reception, the receptionist seemed a little icy and not too enthusiastic to help. But I explained what I was doing there, and that I would like to book in. She vanished!!!. Another, much more able receptionist appeared very soon and explained that the room was ready and I could go up. I can only think that the other receptionist was new/stressed/or perhaps a cleaner!
The room was very clean, warm and newly decorated - and at first sight OK. I did notice however, after playing with the taps, that the sink in the bedroom only had a cold water supply, there was a hot tap, but this unfortunately was not working owing to a length of copper pipe missing undereath the sink. This could be a problem to some people especially if they wanted a wet shave, as there was not another sink, not even in the bathroom. So the only source of hot water for me was in the tap on the bath. No mirror in the bathroom though. Two lights were not working, but the lamp bulbs were missing and upon reporting this to reception they were replaced. Housekeeping not on the ball I fear. The breakfast was very nice, and you could eat as much or as little as you wanted. Pleanty of choice. No one told me that you needed a token to get out of the car park, it was raining and blowing a hooly so I was not best pleased that I had to run back in from the car park, explain that the barrier would not work, only to be told that "you need a token Sir". If your reading this, these were the only problems that I encountered and if you remember what I have written you should not have a trouble free stay So come on North Stafford Hotel - Pay attention to detail.
Avoid at all costs
This is possibly the worst hotel I have ever stayed at. Certainly you would have to go way below B&B standard to experience anything else like this. I stayed at this hotel as I was on business in stoke. It is conveniently situated but unfortunately its location cannot make up for how poor this hotel is. The service ws dreadfull you had to put credit on your account before you could buy anything. The room was disgusting, the carpet dirty, shower head dripping and the radiators were on full making the room unbearably hot the only way to cool down was to open the window. Having your window open next to a railway station and royal mail sorting office does not lead to a good nights sleep. There is a long list I could complain about but the main reason this hotel is on my black list is that it organises parties/events during the week. I was kept awake (the volume was so loud I could not hear my TV but I could hear the DJ loud and clear)until 1 in the morning. This maybe acceptable in a holiday hotel but not when your on business. The manager refused to do anything when I complained. I wrote a complaint letter but that did no good. The best thing to do is avoid this hotel. The holiday in express down the road is very nice and cheaper.
Actually, it wasn't too bad...
In October, 2003, my family and I booked two twin bedrooms at the North Stafford Hotel, to visit Alton Towers. The hotel, on first appearance, seems to be in quite a rough area - it's opposite the station, so, maybe that's to be expected. We checked-in, and, although the receptionist did appear a little ill-informed, we were given the room keys, and located our rooms. (This was a little tricky: they were decorating; many of the doors had no numbers!) Nevertheless, the room was quite quiet - it facing the back of the hotel - and was comfortable... the TV worked; so did the coffee-maker; and the bathroom was immaculate! The hotel has presevered a sort of tarnished Victorian grandeur. A party was being held in the ballroom; but we weren't disturbed. The bar was friendly; but needed a lick of paint, and looked a bit seedy. Breakfast was OK. We enjoyed our stay.
I have seen behind the scenes at the North Staffs Hotel. Alot of the food is left out in the kitchens, the kitchens are dirty and very unhygenic.The management is a disgrace, very unhelpful. Half the staff dont even know what they are doing.Do not visit this hotel, it deserves to go out of business, visit somewhere else.
DON'T GO TO THIS HOTEL
I am studying in Staffordshire University as an exchange student from Spain this year, and my parents came to visit me. I wanted them to stay in a nice hotel, so I thought North Stafford Hotel was the right choice. Obviously, I was wrong.
I booked a double room by internet days before. I booked for one night only as we were going to go to Manchester next day. We arrived to the hotel and checked in. The receptionist attended us and gave us the key of their room. I helped them to carry their luggage to the room. It was not easy to find their room as it had not the number in the door.
However, we finally entered in the room and realised the heating did not work, there was no TV and no coffee machine. The room looked like nobody had used for years as it was really cold and quite dirty. But we were in holidays and the excitement of being with my parents stopped me of getting mad. So they dressed up, and we went to have dinner outside of the hotel. Before we went out I awared the receptionist of all these problems and asked her to check it out as we were going to come back at eleven. My parents do not speak English so I wanted everything all right for that time, so I could leave them in the hotel all night without any problem.
But when we arrived at half past eleven and went to their room, everything was exactly the same. But this time my mother went to the bathroom and realised that the toilet did not work. She had to use glasses of water to make it work. Then, I went downstairs to reception and inform them of the situation. They made me wait until the manager came out. He did not look very professional and told me there were no more rooms in the hotel, that he could not do anything about the heating, the TV and the coffee machine due to it was too late.In the morning my parents tried to take a shower but it did not work either.
I asked in reception for some type of book of complaints or something similar. They informed me there was no such thing in this country, and the only thing they offered me was a normal piece of paper where I could write my complaint to the manager of the hotel.
In coclusion, they had to sleep in a room without heating, no TV, no coffee machine, no toilet and no shower. Fabulous!.
I agree!!!!! The hotel from hell!!!!!!!!!!!!!!!!!!!!
I can't even be bothered to spend hours detailing the horror of this hotel! We stayed last year as we were visiting a friend. The hotel nails their windows shut because of crime in the area? The rooms are filthy and brown sediment was leaking into the bath. We changed rooms three times before finding a vaguely clean room. Other residents were given our bedroom key (was a little embarassing lol)! Added to this, nothing worked, the breakfast was rancid and I would never ever stay here again - even if they paid me! (Holiday Inn on the m6 is a better option - even if further away)
What a nightmare
My friend and i stayed at the hotel on the 16th August for 2 nights. We chose the hotel as the reservations had said that it was close to alton towers. We arrived at the hotel early sat morning, we were told we couldn't check in as the correct time was after 2.00pm. So we left our bags in a storage room and went to alton towers. When we arrived back at the hotel, we collected our bags and went to check in. the receptionist, who looked like she hadnt got a clue, said that there was no record of us! so the duty manager was called, who was very apologetic, and blamed the reservations team, not very professional. we had booked a twin room, but they said that all that was left was a double! We were offered a discount so we stayed. The room was on the Middle floor, it was disgraceful! It smelt funny, the window would not open, its was cold and damp! My friend called down to reception to complain, but the receptionist didnt seem interested. Evetually we got hold of the duty manager who said that unfortuanatly we couldnt change rooms as they were now full, strange as they werent only 30 minutes before. Breakfast the following morning was ok, nothing to rave about, the waitress was tired and kept complaing about personal issues she was having, not the kind of thing that you wanted to hear at breakfast! We decided to cancel that nights stay and asked reception to find us another hotel or give us are money in full. They sent us to a lovely hotel! I do find this a shame as my parents stayed last august and said how nice it was... obviously the new hotel owners have a lot to learn about runing a good hotel! We have complained to there head office, which is Brittanna hotel group, but have not heard anything back, this is not a good business pratice! i will not recommend this hotel to anyone, but i do recomend the quailty hotel!
Just to balance the previous review
Amazingly we stayed at the North Stafford Hotel at the same time as the
above review and found our visit pretty good! I booked about a month
beforehand through Thomas Cook Superbreaks and actually rang the Thomas
Cook phone no to make the booking as our needs were quite specific, we
needed 2 twin-bedded rooms adjacent to each other, non-feather pillows,
non smoking and preferably on the 1st floor as I'd read that it had
been recently refurbished. The man on the phone was very pleasant and
helpful and rang them while I was waiting to check they could meet all
our needs. The booking was made and a written confirmation came through
the post a few day later, then another one from the hotel.When we
arrived I admit the hotel didn't look too great from the outside as
there was scaffolding up as part of the refurbishment (we weren't told
that either but it wasn't very disruptive) and the area was a bit rough
looking but was directly opposite the train station so would be good
for transport if you didn't have a car. Inside there was something
being constructed below the stairs and that didn't look too good on
arrival, but apart from that it all looked very nice, clean and
smart.Our rooms were on the 1st floor, so had already been refurbished,
I don't know what the other floors were like. The furniture/fittings
were in good condition, the decorations very good, new curtains and
carpet and completely new and modern bathroom. Everything was
scrupulously clean throughout our 3 night stay and the towels were
replaced and tea/coffee stocked up every norning, bins emptied and beds
made. The beds had sheets and blankets which was quite a culture shock
for the children but the hotel tries to keep to its victorian image,
dark furniture etc. The sheets were immaculately clean and beautifully
made, hospital corners and everything.The dining room had been
refurbished and was very nice, the waitressess and waiter gave us
excellent service, though I admit a couple of the other staff were a
bit 'off' but the manager was very friendly and helpful. The food was
good and plentiful when we arrived in the hall for breakfast, we didn't
stay for dinner so I can't comment on that. We didn't use the bar area
but passed through it and it seemed well decorated and had a snooker
table.There weren't any leaflets about nearby attractions which is
unusual but we'd already done our homework before we went so didn't
need to ask for advice in reception. We visited Gladstone Potteries,
Dudley Zoo, Alton Towers and The Heights of Abraham which are all
within about an hour's drive from the hotel, all were excellent outings
which I can recommend.All in all we found it good value for money and a
handy base for what we wanted to visit. The refurbishment was a slight
minus point, if we were late leaving our rooms in the morning the
decorators were on the stairs with dustcloths and tins of paint. They
only worked about 9-5pm though so if you were out all day you wouldn't
see them or their mess as it was all cleared up again by the time we
arrived back. If we decided to go back to that area again I'd be happy
to stay at The North Stafford and once it's been refurbished I'm sure
it would be even better.
This is in addition to the review I just sent. We were actually in the
hotel on 12th August and the date at the top of the 1st (bad) review
from another family was 12th August, so I thought we were there at the
same time. On further reading I realised that the other people said
they had stayed there over 5 weeks ago, so it wasn't actually at the
same time as us, that was just the date it was posted. Maybe further
down the line, the refurbishment and some of their other problems have
now been corrected at the hotel?
What A Nightmare!
DO NOT VISIT THIS HOTEL! We booked 3 months in advance for 2 family rooms for 2 nights and were quoted a price and verbally told that the booking was confirmed. We were taking our kids to Alton Towers for the weekend as a special treat with another family. The day before arrival I called to confirm our reservation and was told no reservation had been made. They said we could be fitted in and assured us that were would have 2 family rooms, but now at a much inflated rate. We accepted this as we had no other alternative this late in the day. We got to the hotel only to find it was being refurbished (a fact we were never told). During the course of our 2 night stay we suffered the following, no toilet rolls, no towels, dangerously broken floor tiles in the bathroom, curtains hanging off of curtain rails, 4 beds crammed into a twin bedded room and 4 beds crammed into a small double room, chef would not provide dinner for the kids on the first night as an 18th birthday function was being held in the hotel, fire alarm went off in the middle of the night with no explanation from staff, no toilet rolls in the Ladies Powder room, rude waiting staff at breakfast, hot breakfast food ran out and it took over 15 mins for it to be re-stocked, no one in the hotel knew how to get to any of the local attractions, especially Alton Towers. On our 2nd night the chef agreed to cook for the kids, but our starters arrived with the soup having a thick skin on the top indicating it being left for many hours before being served, a salmon and prawn salad was served with many green fly being present on it. The duty manager on at the time tried to move us to another hotel as he agreed we had experienced a dreadful time at the North Stafford, but there were no local vacancies. He said we could stay at the hotel have complimentary drinks and food and would be given a full refund when we checked out the next morning. Sadly the next morning we were told that the General Manager who had not been present at any time during our stay decided that we would not be given a refund and so staff on duty carried out his orders in a rather obnoxious manner. We were very unhappy and angry etc. to say the least. As we would not leave until we received our refund the staff kept threatening us with the Police and they were eventually called after us asking the staff to call them as we had comitted NO crime. The police came and then after listening to both parties, came to the conclusion that they could not get the staff to give us our money back, but said we had a good civil rights case and told us to follow it up the next day. That was nearly 5 weeks ago and we are still in correspondence with the hotel to obtain our refund. Do not believe anything that any one at this hotel tells you - they lie.