Norfolk Plaza Hotel
How has this hotel rated in the past?
- Room service
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews Norfolk Plaza Hotel London
Website directions are wrong...get off at Paddington Tube Station. Great location - short walk to tube. Rooms were clean, but nothing special for 95 pounds a night. We asked for a fan and got one right away since we were there in July and none of the rooms are air conditioned. The room was warm!!! Staff was courteous. Conceirge was a young man who gave us the wrong information so come prepared. The ASK restaurant a couple of blocks away was very good and reasonable.
Not fancy, but great location
I stayed here for almost a week in May 04 and found this to be an adequate hotel in an excellent location. For this reason, I would stay there again. Many have mentioned the convenience of Paddington Stn. That area is not exactly quaint, but the hotel sits on the edge of a nice residential area and the Quare itself is great (in temperate weather, the square is just lovely and a great place to eat fish'n'chips from the chippie across the street.). The hotel is also only a few blocks from Hyde Park (Lancaster Gate) and within about 15 mins walking distance from Marble Arch in one direction and Notting Hill (lovely) in the other. Good pub called the Queen Victoria nearby.
A few warnings- this is not a good hotel for people who like style. It's "makeshift" at best, but not dirty. The room could have been better in amenities, but it worked. Also, because of Expedia, you may be surrounded by Americans, some from your own flight!
booked into terrible hotel around the corner with similar name, booked out and ended here. Great
nice rooms, food and service..............thanks.
It's worth considering...........
The rooms are basic and clean, but do show signs of wear. The main attraction is the location-close to the tube and rail stations. There are plenty of small pubs and cafes within walking distance. It is also a safe neighborhood if you are traveling by yourself-you can go out at night and be safe.
All in all I would stay here again. The only thing I would not do is pay the posted prices for the rooms that are listed in the lobby of the hotel- go through a web site and obtain a discount. It is very overpriced at the full priced rates.
Norfolk Plaza Just Fine!
I stayed at the Norfolk Plaza Hotel for a week in Feb. 2004 with my 2 adult children in a triple room. The room was average in size, even by American standards, as was the bathroom. Flushing the toilet was not a problem, just different. The room was plain but, very clean and comfortable. The area was very quiet and we felt very safe. The walk to Paddington Station is about 2 blocks, very quick, where the Heathrow Express can be accessed as well as the tube. There are plenty of eatting establishments nearby that are relatively inexpensive. Also, a Tesco mini supermarket nearby where we stocked up on pastries for our morning meal (coffee and tea provided with room). I would definitely reccommend the Norfolk Plaza. We payed about $130 (american) per night, well worth it.
Really not bad for the money...
The Norfolk Plaza Hotel was the third London hotel we stayed at during our trip to Europe in Nov. I had of course read some reviews of the hotel here and on Yahoo. So I really wasn't expecting much when I had booked our last night in Europe at the Norfolk Plaza. I must say it's worth $90 a night. It's a 2 min walk to Paddington station (metro) which makes it easy to get to other parts of town as well as getting back to LHR airport on the Heathrow Express (nonstop). There lots of places to eat within a 2 minute walk. As well as a couple internet cafes, convienience stores and souveneir shops. Yes, the rooms are small but really folks, the other 2 places I stayed at were just as small. They have a bar, lounge, reception, concierge and a breakfast room which serves a fair priced (folks, London is expensive) continental breakfast as well as bacon and eggs that's pretty good. The lift was newer (but small of course) and the heater worked great. The block that the hotel is on has nothing but hotels. but out of all of them the Norfolk looks the nicest from the outside and the largest lobby. My only gripe was that the Hotel personnel aren't the friendliest bunch around. They seem to really hate their jobs. But even so, I will probably stay there again.
A Big No to the Norfolk
Don't be fooled by the bright, attractive website pictures. The rooms are small, shabby, and in poor repair. Be prepared to deal with rude hotel staff, broken plumbing, and other annoyances. As for location, the hotel is some distance from the main attractions and the restaurants we visited in the area were sub-par. Though the Norfolk Plaza's proximity to Paddington station (including the express train to and from Heathrow--very worth it & just three blocks away) is exceptionally convenient and the price is right, there are dozens of other similarly priced hotels on the very same block. And if a relaxing hotel atmosphere is at all important to you, consider spending the extra money to upgrade: My friend concurrently stayed at the Hilton Kensington, which was absolute heaven.
Incidents at the Norfolk Plaza Hotel: The toilet would not flush. None of the staff cared to respond to our request for help, so it was lucky that we discovered through trial-and-error that it was necessary to quickly pump the handle (like a bicycle airpump--this trick also worked at some public facilities).
We stayed at the Norfolk Plaza for six nights in October. It was cold outside and we had no heat for the first three nights of our stay. Each of the six times we spoke to reception, the staff suggested that we didn't know how heat in England works. The last time I very politely inquired about the heat and mentioned that I had caught a cold, the receptionist replied with typical dryness, "Well, everyone has a cold right now." Finally, the concierge was sent to investigate, and found that, surprise, the radiator was actually broken, and we were allowed to move ourselves to another room.
The reception staff was rude when taking down messages from friends and family who called our room. When my boyfriend mistakenly called at 5:30 a.m. the first night, the desk person barked "Do you know what time it is? Call back later!'
Housekeeping was good, but cancelled out by the questionable linen service: we found both short hairs (hopefully, pet hairs) and caked-on something in the bed linens.
Complimentary instant coffee/tea and a hot pot was provided, and TV (though not the remote) was working.
Spartan, but conveniently located
Norfolk Plaza was our first introduction to what a three star hotel is... and I would say it rivals with a cheap American motor lodge, like Motel 6... though the good thing is that they are very close to Paddington Station, and getting there from Heathrow was convenient using the Heathrow Express Train. The lift was out of service the entire time we were there (a week) but we were lucky to have a room on the ground floor. The bathroom is small, flushing the toilet is tricky... there was not much of a shower curtain on the tub/shower...
the double bed was small... but I think Im spoiled, used to a King Sized bed at home... On the positive side... the breakfast they give is wonderful... extremely hearty... if you take advantage of it, it will carry you through a whole morning of sightseeing and walking and climbing steps in tube stations... very hearty. I would give the hotel a C. The staff were decent...
You get what you pay for
I stayed here in July during a heatwave. My room was in the basement area and the windows only opened about 2 inches. The room was small but the price was cheap. Toilet leaked, however, the shower had great pressure. Staff was friendly and accomodating. Very close to Paddington Station and nearby restaurants.
Hotel would be acceptable for students on a budget. Is undergoing renovations - LIFT NOT in service - we had to carry our bags up 3 flights of stairs, through confusing corridors, only to find the key didn't work, and had to trapse back downstairs again! Work is noisy during the day. Room was okay, but none of the wall lights worked, and wallpaper hanging off wall in one corner. We were stung badly for phone charges. Supposedly 84p minute - 8 minutes worked out to 30 POUNDS. They wouldn't explain why - said we had to come back Monday - but we wouldn't be in the country. They said too bad. Lobby is nice (but only small seating area), as is breakfast room & breakfast quite good also.
TripAdvisor Reviews Norfolk Plaza Hotel London
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