Nine Zero Hotel - a Kimpton Hotel
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Historical Traveler Reviews Nine Zero Hotel - a Kimpton Hotel Boston
Nine Zero, Ten+ Stay!
Wow. This hotel is truly excellent. The location is convenient to the T (and therefore to the entire city) and to all the historic sites, the rooms are luxurious and extremely comfortable and the service is friendly and attentive. In fact, the staff went out of their way to solve a problem I had with late check-out by allowing my cat (!!!) to stay in the room until 3 pm until I could get back from my meeting! (Did I mention that they allow animals if you sign a pet waiver?) We both enjoyed our stay enormously and wouldn't hesitate to recommend it over ANY other hotel to anyone staying in Boston. It's WELL worth the price.
Not a zero-sum game
Superb hotel that combines relaxed elegance with attention to detail. Nine Zero manages to capture all the elements necessary for both the leisure and business traveller, providing services such as free in-room internet access, frette linen, and walk-in showers. Room service is also an affordable treat, and has some interesting options. Location is also perfect, being adjacent to Park Street T and Boston Common, as well as being on the Freedom Trail. Staff are also courteous and attentive. Perhaps the most surprising feature though is the affordability, since room rates are positioned within the means of many. So, Nine Zero is definitely worth consideration and quite possibly a stay.
Nine Zero is fabulous!
Nine Zero is a fabulous hotel! It's a great location, near Boston Common and the Market. It's very hip and modern, but also confortable. (The beds are great.) We stayed in one of the "intimate" rooms, but it was spacious and had a large bathroom. My parents booked a separate reservation for an intimate room and were upgraded to a "fantastic" room when they mentioned that it was their anniversary. The staff was very friendly and helpful. I highly recommend this hotel.
Very impressed and satisfied. Has all the feel of a great boutique without the ultra-small rooms and rude staff. Room design outstanding (and I had the lowest price, smallest room with a view of a brick wall so this is saying a lot!) and the bathrooms were top notch! Staff was very helpdul and tou cannot beat the location - right off the T. For $100/night don;t think you can come close to these kind of accomodations in the middle of any major city.
Recently stayed at Nine zero. What a hotel that modern and exquistly designed. THe candles burning in the lobby were a wonderful aroma every time i came inthe lobby. The nightly turn down service with classical music was stunning. The staff were well dressed, elegant and more then willing to accomodate. Excellent price for this type of hotel. Room had nice size marbel, glass and plenty of towels with a robe as a standard luxury. Bed was the most comfortable ever Glad i went here instead of the old boston hotels tht everyone complained about.
When the chip's are down...
My wife and I decided to go on vacation over New Years 2002-3. We called just a day prior and made reservations. The staff was very firendly and courteous over the phone. The drive up avoided the Big Dig but gets tricky around the commons. (Here's the deal, Go stright by the capitol building then turn right past the "Federalist" otherwise you might turn early and have to go all the way around the commons again.
Once we arrived we were extremely impressed Dec 30, 2002. The hotel looks like any other boston building from the outside but once in the lobby it was obviouse this was a nice hotel. My wife and I checked in and were escorted by the Bellhop up to our room on the 18th floor, they call it a spectaculr room as opposed to presidential, the nineteenth and fantastic everything below. I beleive it all has to do with your view, do look look out across an alley to an office accross the street (fantastic,) or at a roof line or do you have a spectaular view of the commons. We had the nice view we could see the entire commons, the Charles river, Hancock and Prudential Building. We went out and had a nice evning being centrally located to everything, the theaters, the commons, the government center the financail district, Washington Street (Diamond city) and the fancy restaurants all within a five block radius. Pretty Sweet and when we got back in our room, our beds had been turned down for the night and choclates placed on our pillows, the curtains pulled down and the music playing softly in the background. Nice furniture, great carpet and wall hangings, unbeleivable bathroom layout and fixtures, plenty of room for everything, free internet access. Movies and games available through the TV. It was really nice, the staff was excellent. We went to bed and awoke the next morning after sleeping very comfortably in plush bedding with great pillows. We ordered room service for breakfast and then I took my shower and then my wife went to take hers and it hit. The "Great water main break of 2002". No wate in the hotel for seven hours. Of course at the time we only knew we had no water we had no idea how long it would be before the City could restore it. The woman "name unknown" (they could check there records I am sure but, didn't get a name, (they don't wear names tags either) She said she had just found out prior to our calling down for help in the matter. She said she would look into the time o
tingencies and again no call back even after specifically asking and being promised for one.
After a while, Chuck started helping us, he answered the phone on one of our many attempts for help. He always called back, he listened patiently as we vented and had a bell boy bring up bottled water for my wife to use to bathe and brush our teeth, of course, heated water would have been nice instead of refrigerated water. But the offer was nice. They kept mentioning a health club they were affiliated for us to use their showers but never delivered on the address, location or the how-to's... You know, how do we get in not being a member, what paper work would we need, etc...
Richard was also very helpful but Chuck dealt with it more hands on, he told us he would ask the manager/comptroller for advice and how they could further help us. It susprised me that no manager was ever available to speak with nor helped solve anything. Poor Chuck got an earful with not much authority to help us. He did manage to reduce our room rates slightly but, that didn't really help us at the time. A nice ride to a shower facility would have done much better and maybe a comp for time wasted and the fact that we parted ways with some friends only because we didn't know when exactly we would be ready for the events on New Year's. Didn't want to go out with our Gown and Tux only to smell like we just finished a fifty mile run through the swamps and back woods of Biloxi, AL in July. (You get the idea, not slant toward Alabamaians intended here)
You seperate the good from the great by seeing how businesses operate when the chips are down. We heard its an "Act of God" just one too many times. I kwpt having to remind them that we know its not their fault that the water main broke but how can they help us now that they know there guests are very unhappy. A shuttle run to decent shower and water closet facility would have done well here. The biggest mistake they made was the initial call we made the girl that answered the phone when asked, "What can you do to help us, what other options can you pose for us to get ready for the Big night?" She replied, "Nothing, well, I guess you can go down to the water main break and shower there." I am sure she meant to ease an awful situation. But she did a very poor job analyzing the situation. A sarcastic joke or whatever you would name it was not what my wife and I wanted to hear. We had driven out to Boston to celebrate New Years Eve with friends and were sadly disappointed by a "good" hotel. What else should a hotel provide a guest if not peace of mind and a cmofrtable place to rest.
I guess thats enough venting, who knows maybe you will have a better time if you choose to stay with Nine Zero, part of Destination Hotels, I hope you have a better time than we did, you will if nothing goes wrong. So cheers and rest at your own risk, I guess. If something does go awry, don;t speak with anyone but the manager on duty or the property manager, if they are not available, request Chuck and/or Richard.
Cheers and happy Traveling...
The Best of Boston Luxury
I have stayed at both Fifteen Beacon and the Four Seasons in Boston. My stay at Nine Zero topped them both. I was struck by how much more intimate this hotel was in comparison to the other top hotels in Boston. Fifteen Beacon eat your heart out, this hotel is not stuffy and its restaurant, Spire, is one of the sexiest bar/restaurants in town with food that is clearly among the best in the city.
Loved the Nine Zero Hotel...it was very luxurious and the staff was accomodating and helpful. The bed was sooo comfortable!!! There's a good-sized desk to use a laptop, and a safe to keep it locked up when you leave.
It's a quiet hotel, which was nice...it seemed like we were the only guests. Even with a room on the street side of the hotel, we weren't bothered by any noise. Ran out of time before having a chance to try the restaurant, Spire, but would love to next time! There's so many things to do and see! Location was very convenient in the heart of Boston and on the Freedom Trail, we walked the Trail and took the water taxi back from Charlestown. There's a "T" stop across the street (Park St) or parking is about $30/day. :(
Minor things...smaller than expected, no bathtub, and shower leaked on the floor.
The Nine Zero Hotel is an outstanding value for an upscale hotel and a much needed break from the
standard Marriott/Hyatt/Westin, etc, accomodations. I was able to get a $199 per night rate from their internet site which for an upscale downtown Boston hotel is unheard of. Rooms and service was superior and the staff very friendly. We will stay here again.
Nine Zero - Hotel Perfection.
I cannot rate this hotel highly enough - it's quite superb. The rooms are stunning - modern and stylish but extremely comfortable and relaxing. The staff are extremely welcoming and professional - very willing to help their guests. I stayed there for my honeymoon and will always stay at this hotel when in Boston.
TripAdvisor Reviews Nine Zero Hotel - a Kimpton Hotel Boston
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