Niagara Plaza Hotel & Conference Centre
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Historical Traveler Reviews Niagara Plaza Hotel & Conference Centre Niagara Falls
This is the worst hotel in Niagara Falls! How ever does it stay in business? Nevermind the fact that it's unkept and down right dirty...but it also has staff/managment that don't know the first thing about running a hotel.
We had a problem with our reservation...it seems this place goes by a first come first serve basis rather than a reservation system because my room was not gauranteed and I received a very dirty smoking instead of non-smoking. I complained bitterly to no avail! So we left the dump and stayed at a decent motel.
Bad bad very bad hotel(more like a motel). My advise is DO NOT stay at this hotel (no matter what 'great deal' you think your getting) At this hotel you are definitely getting what you pay for...cheap cheap cheap!
They gave our rooms away
i booked and paid for rooms through expedia in april for our july vacation. upon arriving, i was informed that my three tower rooms for my party of 8(ages 9-60) were no longer available. they were going to give us rooms in their courtyard. these rooms are comparable to your less-than-average roadside motel.
so i scrambled through my AAA book to find an alternative hotel. fortunately i did, only after @two hours of aggravation, unloading and reloading our cars, spending who knows how much on my cell phone, spending gas money checking out other hotels, looking really bad infront of my family, etc., etc.
Traveller beware....This hotel is a dump!
I have to say this is the absolutely WORST hotel I have ever seen and have been too! Not only was the place a dump (picutres on website very deceiving) but the staff, and manager in specific, was atrocious!
I start off by saying that I booked this hotel for a special father's day weekend for my husband as it was his first father's day. I made the reservation online weeks in advance and received written confirmation that I was in a Std room, Queen Size bed, Non-Smoking Room (as I requested). Once I got to the hotel...it was another story...
Upon check in, they first could not find my reservation and then they found it (not very organized!)
Then when we got to our room it was 2 double beds instead of the queen size bed. Even though I called and confirmed my reservation 2 days prior and was told I was getting a queen size bed (because I need the extra space to put a play pen) I still received the 2 double beds!
I called down to the front desk and the lady was so rude and told me I would have to wait and she would call me back when she wasn't busy! Can you believe that...TAKE NOTE PARK PLAZA...GIVE YOUR EMPLOYEES SOME TRAINING ON CUSTOMER SERVICE! Any hotel would have fired that girl on the spot! Finally my husband went down and basically they told him that they can't and won't gaurantee the room type even though I had written confirmation...they claim it's preferred room even though it does not state anywhere that the rooms are allocated on first come first serve basis! Their only suggestion was we upgrade to a larger room at an additional $40/night! I DON'T THINK SO! So my husband asked for a full refund so we could take our business elsewhere! They refused and told him were welcome to leave but we were going to be charged the full nights accomodation regardless.
Needless to say we were furious! So my husband called VISA because of our insurance policy and they could not believe that! They have never heard such a threat! And assured us that we were protected.
One thing I cannot stand is to be taken advantage of...so I went off downstairs and asked to speak to the manager...who oddly enough works the front desk (Can anyway say MICKEY MOUSE hotel!) Or so he claims he was the manager! Anyway, I got no where with him either...it took me to raise my voice and make a scene before he baiscally pleaded with me to leave and I told him I would on account he refunded my money...and so he did, reluctantly I might add! He basically said to me that I was wrong and I should have not have expected to receive a Queen Size bed even though I booked a room with a Queen Size bed!
I called around a few hotels after that and asked their opinion of what happened and they were absolutely appauled at the hotels response to our situation and suggested I file a complaint with the Niagara Falls Tourism Board and the Better Business Bureau. I can gaurantee I will be doing that as well.
I wanted to post this review in order to save some innocent travellers from going through the aggrevation that I went through.
The Park Plaza hotel is dirty, and I think if you want a non-smoking room, they just remove the ashtray because not only did the room stink like smoke, but there were cigarette burns all over the carpet. Very very unkept and the staff is very very unknowledgeable! I was not in the hotel for more than a mere 5 minutes when we were witnessing another disatisified travller complaining to a manager.
Anyway, we ended up staying at the Embassy Suites hotel for an additional $40 per night with 2 Queen size beds and a mini kitchenette! It was worth every scent we spent! Great hotel....very friendly and great service! Oddly enough when I was checking in the customer beside received the wrong room from what she reserved and the lady behind the desk appologized and said that they will fix it immediately!
TRAVELLER BEWARE...PARK PLAZA HOTEL IS A DUMP!
Our stay at this hotel ruined our whole experience.
Firstly, the hotel is not in the best part of town, and there is not much choice in terms of food nearby (only East Side Mario's).
Secondly, we were put in a smoking room, when we requested a non-smoking room. We requested a change, but this did not happen. The person ahead of us in the line was given a non-smoking room was given a non-smoking room, but we werent.
Thirdly, room service took 1 hour to get us our food. When it arrived it was cold. It seems they forgot about us.
Fourth, calls to room service went unanswered.
Fifth, room service did absolutely nothing at 2 am in the morning when someone was yelling in our halls for approximately 45 min (this is the truth...45 min). They allowed it to continue.
Sixth, the parking garage is not safe at all.
Finally, pictures do not do the hotel justice. It isnt as nice as pictures make it seem.
I will never stay at this hotel again, and recommend that you do the same.
Very Satisfied with the Park Plaza!
My girlfriend and I stayed here over the Memorial Day weekend. Overall, we were very pleased with the accomodations. The hotel is located only a short walk from the "tourist strip" and about 10-15 mintues from the Falls. We only took a taxi once because it was late at night. We walked everywhere. I found the area to be very safe and it is located on a major road. The room was only average-sized, but clean. I found the beds to be very comfortable. The walls must have been very thick because we couldn't hear any noises coming from neighboring rooms. We visited the jacuzzi many times, which was very nice. The hotel has an indoor pool as well (the outdoor pool was still closed). A free casino shuttle was very convenient, which left every hour. We also ate at East Side Mario's, which was very good. The only minor complaints I had were that the indoor pool was a little chilly, the hotel was not as close to the Falls as some other (but much more expensive) hotels, and the pool area ran out of towels on two occasions. However, I was very pleased with my stay, I got a great deal from the hotel (about $50.00 per night in a package deal with exepdia), and the staff was very courteous. I would definitely stay here again.
Excellant Staff, and Service
my family and i arrived at about 4pm, and the check-in went smoothly. we were even offered an upgrade, which we took graciously, and thoroughly enjoyed.
as for the neighborhood, it's a nice, local feeling. the walk/drive to the falls area(midway), was swift and easy, no pain.
the service at east side mario's was fantastic. the staff there made you feel "at home".
i plan on taking my family back, sometime soon, and would highly recommend this hotel.
Enjoyed our stay
We really enjoyed our stay at the Park Plaza. The staff were all very friendly and helpful. We arrived before the check in time but only had to wait a short time to be checked in. The room although not large was clean and attractive. Our sink plug wasn't working when we got there but as soon as we mentioned it it was fixed. The value of our two night package was fantastic. The food at East Side Mario's was great. Thanks to the staff for a relaxing stay.
Stayed at the Park Plaza a few times and were never disappointed; even received an upgrade to a jacuzzi suite on one occasion (denied another but that's ok). Friendly staff, average pool/whirlpool area. Casino shuttle a nice plus. We really enjoying dining at East Side Mario's; great Italian Wedding Soup and desserts, fun atmosphere but it can get loud and busy. Overall a nice hotel, reasonable rates.
Average hotel, nice for the price
We stayed during New years eve 2004 for 4 days in the Jr. Jacuzzi suite. Jacuzzi was nice. One glitch: we ordered a smoking room...when we got there they had ordered us non-smoking. But they fixed that right away. When we got in the room it was clean, and the maids cleaned it every day. One of the drawers in the the dresser was broken. Also the remote control was broken but that was fixed after we left a note for the maid. You have to drive to the falls though you can't walk it's too far away. There are not too many parking spaces for such a big hotel.
One night we had to park on the main street. For the price, it's a good hotel but there is better ones out there closer to the falls.
Worked out fairly well for our tour group
We took a bus tour with Celebration Tours and 50 of us were booked here at once. I suppose glitches can happen with any large group, and they did. So the bad news first: we and some others didn't see our bags for 2 hours after disembarking, and had to call for them, but they were safely stored away.
Then we found that our room was on a smoking floor. My husband is allergic to tobacco, but the desk was "unable"to fix this problem until the tour guide produced our paperwork, and lo, there was a request for a smoke-free room in writing! So a disaster was averted and this review could have been much harsher. (Be warned that Canadians are generally less accommodating of non-smokers' rights than Americans are, so you have to watch out.)
The room was very clean and comfortable and looked newly remodelled on the 4th floor, though other guests reported more worn surroundings. One day, however, we returned at 5 PM to find an uncleaned room, and the maids arrived at 6 PM to do the work, which we had to decline to get ready for our night out.
Like many urban hotels, Park Plaza is not in the greatest neighborhood, but we found the seedy shops colorful from the safety of the bus. The hotel is maybe 2 miles from Niagara falls and reportedly has a shuttle bus to the falls area.
Full breakfast buffet style in the attached East Side Mario's Restaurant was very decent and in charming surroundings.
We didn't stay angry about any of the snafus because they were resolved and at least the staff was polite and civil. And anyhow, we were on a tour, and tour groups rule with hotels.
TripAdvisor Reviews Niagara Plaza Hotel & Conference Centre Niagara Falls
Travel Blogs from Niagara Falls
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