Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, Yucatan Peninsula, 77500, Mexico | 4 star hotel
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This 4 star hotel, located on Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, is near Museo del INAH, El Ray, Mundo Maya Live, Nautilus Diving & Training Center, and Avenida Tulum.
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    Historical Traveler Reviews Krystal Cancun



    Me and my friend sayed there for a week over spring break time. I have never stayed in a nicer hotel, and I have stayed in many. The people were nice and very accomodating. The rooms were beautiful, and we were lucky enough to get a room with an ocean view! There was a variety of pools to choose from, and you can't really see it in the photos, but there was also a swim up bar, which was nice. They keep it very clean as well. I would stay away from using the phone if it is not local, because we were stuck with a very spendy phone bill, after only using it for 10 minutes. All in all, it was excellent.

    Will definitely be going back next year


    I have no complaints about the Krystal. We loved the location, as we were in cancun on spring break we were located right next to all the big clubs. Although the Krystal itself wasnt a wild spring break hotel its convenience easily made up for it. The best part was they gave us no problem when bringing "guests" late at night. Most cancun hotels wont let people in that arent staying there without a hefty tip.

    Stay away from this one


    This place is worth about $20.00/night. We had a sewage smell one night that just about made us puke. The beds were terribly hard, and you might as well wad up your t-shirt as a pillow. (it would be better) There were electrical covers missing on outlets, A/C wouldn't keep the room cool, no screens on the windows, no hair dryers for the girls. On a positive note, the pool area is great, the beach is pretty nice, and 90% of the staff is fabulous.

    Krystal Cancun Hotel


    This was my second year in a row at the Krystal Cancun Hotel. Both times got rooms facing the ocean overlooking the wonderful pool area. Very nice hotel in good shape. Very close to everything so we didn't even take a bus anywhere just walked. We had great weather both trips. Great staff, just don't do the time-share talks, they high pressure you if you agree to take a look at what they are selling.

    I'm staying there for the third time


    Ive stayed at the Camino Real next store and have vised the Fiesta Americana Coral Beach (FACB), and while it doesn't have the opulance of the FACB it's more luxurious than the gaudy Camino Real. I've also stayed and the Carissa y Palmas nearby (a place to sleep and leave your things) and the Beach Palace (all inclusive, too restrictive). I've found the rooms to be very clean, although perhaps without the greatest views. The view from the casual restaraunt at breakfast cant be beat, cou can't tell where the pool ends and the Carribean.

    As good as an older Motel 6


    Cancun "star" ratings are bought and paid for by the hotel's and mean nothing. Krystal bathrooms have only two small lights over the large sink area and it just does not light up the tub or shower very well but it's not really that much of a problem. Some of their tubs have rust or dirt imbedded in them which is never removed. Rooms in the 5th to 8th floor are better than those below due to excessive water pressure causing splash into sinks.

    Several rooms I checked had no screen on the bathrub drain. Many 2nd floor room smelled of sewer out of the floor drains. They charge mex 6.2 for each minute of a local out call. About 65% of all inward tel calls to the hotel are not answered - period. There is no writing paper, phone or hotel policy info kept in rooms. Krystal has no (zero) beach as it washed away 12 years ago by ae Hurricane. You may walk south to a small beach area as no hotel owns any specific beach. In one week, I saw 4 cockroaches. The beds and pillows are quite firm (read that hard). Consider the Krystal as a two star - or on it's upper floors a three star. It does have one advantage by being one block across the street from the Visa Cafe which is owned by Wal-Mart and has reasonable priced food. There is an Internet cafe a couple doors south with a 56K dial up connection for mail use. Across the street north of the Krystal is a five star Fiestaa International Coral Beach hotel. A short walk east is a three or four star Camino Real which has 5 deck pramid structure and a nicer tower on it's south side. Both of these last have a beach uneffected by the tradational offshore wind which causes problems on the south facing ocean on all south facing Cancun hotels. And watch out as everybody is on the "take". Rent not by the number of people but by the single or double bed. A first class information source is ...



    This hotel is the worst, dirty,noisy,terrible service and above all stinky, stay away from it.

    An ok hotel


    i recently stayed at this hotel and didnt really enjoy it. The lighting is terrible in the bathroom, its dark in the shower. The first two nights i stayed there, the room smelled like wet dirt. The hotel looks ugly from the outside, but once you walk into the lobby the marble floors make it look a bit nicer. The pool was nice and so was the beach.The location was great, its walking distance from restaurants and clubs. good hotel for families. But i dont think i will ever stay at this hotel again. You can stay at a much better hotel for the same price.

    Unpleasant Stay


    We stayed at Krystal Hotel 5/21/02-5/28/02, it was an unpleasant experienced. The first night our 3 yrs old son used the toilet, it was not flushing, we had to call the desk to fix the problem. The next time my 4 yrs old daughter used the toilet, it was the same, the toilet does not flushed. Finally I had to go to the front desk a report the inconvenience, it does not make sense every time we used the toilet it does not flush. They finally corrected the problem. The room does not have a hair dryer and they don't have a wash cloth. Occassionally there is a sewer smell that comes out of the bathroom. The bathroom was inproperly lit, it was dark in the shower area, the tub has a rusty stains on the sides. The wall are built so thin, you could hear the people's conversation when they were walking in the hallway. The sounds of the disco music sometimes vibrates in your room. You could hear a Couple making out in the next 2 rooms adjacent to our room. The clientele the Krystal Hotel attracts are so roudy, they are very inconsiderate, making loud noises and conversations in the middle of the night, around 1:00 A.M. We woke up from the sound of the other guest noises, thinking there was a big fight. You could also smell Marijuana weeds being smoke by the other guest. There were something wrong with the bedsheets, me and my daughter develop a rash. Good thing I brought a spare bedsheets to use instead of the hotel sheets. Indeed, it was a very unpleasant experience.



    I have stayed at the Krystal and im going back there in 2 months. The people are so friendly and there are many things to do. It's a very nice hotel and very relaxing!

    TripAdvisor Reviews Krystal Cancun

    4.00 of 5 stars Excellent

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