Boscolo Budapest, Autograph Collection

Address: Erzsebet krt. 9 - 11, Budapest, 1073, Hungary | 5 star hotel
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          TravelPod Member ReviewsBoscolo Budapest, Autograph Collection

          Reviewed by friendtheworld

          Beautiful, great service

          Reviewed May 30, 2013
          by (29 reviews) , United States Flag of United States

          We loved our stay in this hotel packed with history. The service was amazing & the hotel was pure luxury. The only downside is that the hotel is quite a distance from the main tourist & shopping areas & is in a rather gritty neighborhood. If you go- the Hop On/Hop off buses stop at the Hotel/The New York Cafe so you can use it to get around easily (except after 6pm)

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by joannecheuk

          Luxury boutique Hotel

          Reviewed Sep 14, 2011
          by (8 reviews) Hong Kong , China Flag of China

          Grand Hall, Good Location, wonderful service.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Boscolo Budapest, Autograph Collection

          Needs Huge Service Upgrade


          Our decision to stay at the New York Palace in Budapest for our Christmas visit to the city was influenced by the reputation of Boscolo Hotel brand and also the building of the Budapest property, along with the website of the hotel. After our stay here, I do not think I will be recommending the Boscolo Hotels to my friends or colleagues, nor do I expect to be a repeat guest.

          Unfortunately, the stay left a lot to be desired for a luxury 5 star hotel. Budapest has become somewhat of a Spa destination, especially due to its thermal waters and many known Turkish baths. The day we arrived we used the Spa facilities in the hotel. There was no hot water, but we were not told beforehand. So I ended up taking a cold shower. I asked the Spa manager if she could increase the steam in the steam room. Her attitude was quite arrogant, and she insisted that the temperature was at the appropriate level. I soon realized it must have been probably lack of training that left her a bit unable to deal with clients, so I politely dropped the subject and did not make use of the steam room.

          That same night, I tried to take a shower in the room. To my surprise, there was no hot water either. Typically, when such incidence occurs, the hotel staff send a notice to the guest rooms to advice there will not be hot water, or advicing there is a problem. I understand problems sometimes happen, but this one could have been handled better. I ended up not showering before dinner. The next day, the front desk manager (Endre) apologized and politely offered to give us a free transfer to the airport.

          The experience at the restaurant was very good, and the level of service, and quality of the food was commensurate with a first class restaurant. Kudos to the New York Caffe Staff! The visit to the hotel is worth it if only because of the New York Caffe, which is probably the best known café house in Budapest.

          I cannot say the same for our experience at the Cigar Bar the following night. We waited a good twenty minutes before the waiter came to take our order. We ordered a glass of wine each, and the waiter responded how we intended to pay! I found such comment unnecessary when the drinks had not even made it to the table.

          After leaving the Bar, we witnessed a 'screaming match' behind the reception, where there were people arguing very loudly and talking to each other in rude, inappropriate language. Needless to say, this 'fight' left a very unfavorable impression. The fight was between two staff members who were screaming in English to each other.

          Also, my experience with the concierge was not very positive as he clearly did not know the city very well, which is not what I expect from the concierge service of a luxury hotel. Quite to the contrary, the concierge should be there to guide and provide recommendations, something he was not able to do. Upon asking to buy a Budapest City Card (which he offered), he casually commented he did not know the price because not a lot of guests use public transportation. I found the comment out of place and unnecessary.

          To sum up, the hotel is beautiful, the quality of the food is very high, but the whole stay was full of easily avoidable mistakes, mainly as a result of poor service and what we concluded to be lack of training and supervision from the management. Just as a comparison, we had a cocktail at the Four Seasons Budapest before dinner last night. The experience could not have been more positive, with very friendly attitude, fine attention to detail, every staff member made eye contact with us and asked if we needed anything. The New York Palace is as stunning a property as the Gresham Palace (probably even more so), but it is the staff members that made our experience at the Four Seasons be pleasant and memorable. The impression at the Boscolo is that the staff sometimes have an arrogant attitude, although there have been exceptions, especially Greg at the Breakfast, as well as Endre, Front Desk Manager.

          Beautiful Property!!! Terrible Service...


          We have just returned from a long weekend at the New York Palace in Budapest. The hotel is magnificent but the service needs to be improved a lot.

          The palace by itself it is an experience... The cafe and restaurant, definitely are from a real luxurious palace, very well renovated.

          The staff, in general, try hard to be nice to people, but the lack of trayning is hudge... As an advice, I would give them an year untill the service can be improved...

          Dispite this, if you are in Budapest, do not miss the New York Cafe!!!

          New Years Eve


          This Hotel looks good on paper, that's where it stops. Myself and my wife went there for 4 days over the festive period for a relaxing break. Firstly, they gave us the wrong room, they changed this without much fuss. The cafe/ main restaurant/ bar was freezing, I kept my coat on while drinking my first and only coffee there! This hotel lacks service, warmth and passion for excellence, and yet it charges very high prices. I would not recommend it unless you are planning to use it as a sleep only base. They tried to charge us for breakfast which was included in our rate on two seperate occasions. There appears to be no service manager. The staff never smile and appear to have no interest in looking after their guests. The Gala Ball was held in the main foyer of the hotel, it cost €200 per person and we decided not to go. We were told we would have to leave the hotel and find a bar locally, as all hotel facilities would be for gala guests only, even though we were residents. One of the architectural features of this hotel is the fact that all the floors have a balcony type view into the main atrium/foyer. this meant that the sound of the trumpets from the jazz band could be heard until 3am, with only 6 people dancing between 2am and 3am, while the rest of the hotel could not sleep with the noise.

          To top it off the hotel porter looked like he had never seen us before each time we entered the hotel, even on our fifth and last day.

          Wonderful, Fantastic, The Best!!!


          This hotel takes the five star experience to the highest level. We stayed in a corner suite and it was gorgeous. It contained a sitting room, his and hers walk in closets, huge bedroom and huge bath with separate dressing area. The hotel itself is beyond gorgeous. They spent a huge amount of money restoring it to it's former grandeur (it was the headquarters of the New York Life Insurance Company in Budapest prior to WWI) and did a stellar job. You just can't stop looking. The breakfast is unbelievable and the breakfast area contrasts with the rest of the hotel in that it is very modern and chic. The service is unparalleled. In fact, I think it is the best service I've ever had anywhere in any property five star or otherwise. The spa is a dream world. All I can encourage you to do is go look at their website and believe that all you see is much more fabulous in reality. We were there for four nights and honestly we hated to leave. The only drawback is that it is located in an area not convenient to either the river or the shopping streets; however, taxis are very reasonable and the bellman will get one for you AND you can charge it to your room. When we return to Budapest, there is no doubt in our minds that this is where we will stay.

          Beautiful and Luxurious!


          What a wonderful hotel! True 5* luxury! The building is absolutely stunning, inside and out. The Italian renaissance styling is so striking that I am amazed I didn't walk into people as I wandered through the lobby for the first time. They really have got it spot on with this hotel. The rooms are beautiful and comfortable, and that's just for the most basic, delux rooms. The top end suites must be out of this world! My boyfriend and I stayed there just recently for a 5 day city break and it is a great location for sightseeing - very central in Pest with good transport facilities and easy walking distance everywhere. The staff were very helpful and friendly to us; no job was too much trouble.

          We were also very lucky because on the Saturday night there was a fashion show being held in the lobby which all the guests are invited to. We truely felt part of the event, with a champagne reception, 2nd row seats for the show and then free drinks at the after show party at the hotel. What a treat! The spa is just heaven, especially after a long day sightseeing on foot. The pool is stunning and don't forget to try the aromatherapy rain shower....

          Amazing Hotel, Excellent Service


          A friend and I stayed here for 2 nights and enjoyed it from start to finish. From the moment we walk through the door we received amazing service.

          The hotel is beautifully designed it has the perfect mix of luxury, modern design and comfort. The reception desk is a round glass desk which when checking in automatically makes you feel more chatty with the concierge.

          We had an upgrade to a Deluxe Room and WOW it was truly amazing. The room was immaculate and very large, one of the largest rooms I have ever stayed in.

          Our first night was spent in the Cigar Bar, the drinks may seem expensive compared to the rest of Budapest but compared to London hotel prices they weren't that bad. The service is quite slow in the bar, cafe and restaurant but if you resign yourself to that fact at the start of your holiday then it stops being an issue.

          The breakfast was a surprise as it was very much a continental breakfast, there was a chef available to cook an omelette, a very fine one, but I do like my sausage and bacon.

          The hotel restaurant was great except for the food, the service was good, the surroundings nice but everything was over salted so we never finished any of our food. If you like it salty though you'd love it.

          On our last day we never left the hotel, the Spa and Wellness centre is fabulous, wonderful treatments, lovely surroundings, great staff....why would we want to leave! for 3 and half hours in the Spa with treatments (didn't have time to use the pool or other facilities) it cane to £120 each, I think that is good value for money.

          The New York Cafe is fabulous, very grand, you feel like your at the Ritz. Again the service is slow but it's a great place to sit and watch the world go by. They also have a designer hand bag shop in the hotel, so sit back in the cafe and contemplate whether or not to make that purchase!

          Lovely hotel, I would definitely go back and would stay in a Boscolo hotel again.

          Fantastic Hotel


          Have just stayed at the New York Palace for 3 days. Absolutely fantastic hotel, staff very helpful. The hotel is situated next to a Metro station so ideal for getting around Budapest. Breakfast was expensive cost us equivalent of £25 for two people! Much cheaper to have breakfast in their New York Cafe if you don't mind having a toasted sandwich or croissant. Hotel recommended Rezkakas Restaurant for Hungarian meal, it was brilliant with live gipsy music, go if you can.

          Nice hotel but very lousy service at the cafe


          I went early June with some of my friends to have a drink at the New York hotel, and we were extremelly disappointed by the service. We had to wait, they came up with the wrong orders many times, no smile... in Summary, if you go just check the building it is breath taking and go and have a drink somewhere else e.g. at the Corinthia, 150 meters from the New York Palace or even better go to the Four Seasons Gresham where the service is really good (Number 1 in Budapest), what you would expect for a palace! not like the ones that you were exposed to at the New York palace!

          Wonderful hotel.


          Opulent splendour! This was the icing on the cake in Budapest. We stumbled upon the hotel after going into the New York Cafe. It was awe-inspiring. We checked out of our previous hotel and spent a night here. The rooms are huge and the last word in luxury, the staff are SO eager to help in every way possible and it is just a magnificent hotel. We would thoroghly recommend anyone to stay here, especially if it's a 'special trip'. We are now going to Rome and booking the Exedra there.

          I felt like royalty


          My boyfriend and I stayed here after reading a review of it's opening in the NY Times. The hotel is in one of the most gorgeous, awe inspiring buildings in Budapest, inside and out, and the staff and service are top class. The hotel was still being built when we stayed there (got a great discount), so they gave us a suite with our own balcony and a room the size of a house. It was private, immaculate, and I bigger than our NY apartments combined. I also loved Budapest in general, but I think that is partly due to my posh accomidations there. I definitely recommend this for a first class romantic and memorable vacation. The attached New York Cafe is spectacular as well.

          TripAdvisor Reviews Boscolo Budapest, Autograph Collection

          4.50 of 5 stars Outstanding

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          Traveler Photos Boscolo Budapest, Autograph Collection

          He'd obviously rather be playing Minecraft
          Budapest, Hungary