New Otani Hotel Osaka
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How has this hotel rated in the past?
- Airport Transportation
- Shuttle bus service
- Drycleaning onsite
- Minbar in room
- Swimming pool
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Historical Traveler Reviews New Otani Hotel Osaka
Tolle City, tolles Hotel!
Das New Otani in Osaka bietet ein fantastisches Preis-Leistungs-Verhältnis mit riesigen Zimmern und sehr gutem Service. Es ist in bequemer Lage für Bahnanschlüsse und U-Bahn, und wenn es auch eine halbe Stunde mit dem Taxi bis zu den Hauptbahnhöfen ist, lohnt es sich, die zusätzliche Zeit zu investieren. Wir hatten eine gute Aussicht auf das Schloss und all die Wochenendfestivitäten unter der Kirschblüte - ein kleiner kultureller Bonus! Osaka hat uns sehr gefallen, und dies verdanken wir nicht zuletzt dem hilfsbereiten, herzlichen Hotelpersonal und dem guten Preis-Leistungs-Verhältnis.
Ein Hotel mit einem besseren Preis-Leistung-Verhältnis als das New Otani kann man sich kaum vorstellen. Für weniger als 100 Britische Pfund habe ich in einem Hotel übernachtet, das hypermodern und makellos sauber war mit einem Service, den man zu keinem Preis in UK finden wird und in einem Zimmer mit wunderschöner Aussicht auf Schloss Osaka. Dies muss einfach die beste Lage in Osaka sein, oder? Und im Park lässt es sich wunderbar joggen oder man mischt sich einfach unter die sehr freundliche Bevölkerung.
This is a great hotel.
The location is perfect. It is right next to the Osaka castle, and conviently located next to several subway stops. We took the train in from the airport and it was very easy.
The service here also stands out -- the staff is extremely friendly and helpful, and their English is superb.
The breakfast buffet is better than average, and the sushi restaurant in the basement was excellent.
I would also recommend paying the few extra dollars for the "castle view" rooms -- the view of the castle, the park, and Osaka itself is worth it.
Loved the New Otani
Loved the New Otani! After travelling through Japan for the first time for 10 days, we ended our trip at the New Otani. What a gracious and elegant way to end a spectacular trip. The staff was incredibly courteous and the whole place just glistened. We would recommend this hotel to anyone.
Great city, great hotel!
The New Otani in Osaka offers fantastic value for money, with huge rooms and great service. It's well located for local train links as well as the subway, and though it's half an hour by taxi to either of the main rail stations it's well worth making that extra bit of time for.
We had a good view of the castle and all the weekend festivities under the cherry blossom - a bit of a cultural bonus!
We loved Osaka and a big part of that was down to how helpful and welcoming the staff were, and what good value we got for our money.
It is hard to imagine how a hotel could be better value for money than the New Otani. For less than a hundred British pounds I stayed in a hotel that was sparklingly modern and immaculately clean, with a level of service that would be impossible to find in the UK at any price and in a room with a wonderful view of Osaka Castle. Surely this is the best location in Osaka?
The park is also a wonderful resource for jogging or just mixing with the very friendly local population.
We did not travel around Osaka and stayed only one night. However, the hotel was exactly what we needed before flying home. The rooms were large and the bedding fantastic. The hotel had a couple of shopping/business centres nearby with restaurants if you don't what to pay hotel prices. There is a river boat stop and the Osaka Jo Arena just outside. I would say the castle is not worth a visit inside. Also, be aware the shuttle bus to the airport does not always stop there esp. in the morning. Therefore, there is a £10 taxi ride to another hotel to pick it up.
New Otani Excellent!!!
We spent a week at the New Otani Hotel in Osaka in November 2000. It was an incredible experience! The entire building is spotless! Conceirge and staff are all top quality, professional and hard workers. All eateries are terrific - good food abounds! Room are spacious and spotless. Any request is never too much and is always delivered with a bow and a sincere smile. A welcomed change from American hotels.
This hotel is an excellent choice in Osaka. As in much of Japan, the service is cordial, professional, and unfailingly polite. The morning after I checked in, I bumped into the concierge near the subway station, and he greeted me by name, shook my hand, and warmly wished me a pleasant day. I couldn't believe he remembered my name -- he wasn't even at work yet!
The room was well equipped, decent-sized, and it had nice view of Osaka Castle and the park. Though located a bit far from the main business and visitor areas (Kita and Minami), the hotel is close to a number of train and subway lines, including the above-ground JR Loop Line, which is extremely easy to use and only 4 stops from Osaka Station.
One of the main reasons I chose the New Otani was because daily breakfast and unrestricted use of the fitness center were included in the (very reasonable) room rate. Unfortunately, these were both disappointments. The breakfast buffet was wide ranging but not tasty at all. Most of the dishes were quite bland, and the bread did not seem very fresh. The fitness center was tiny, with only a few old treadmills, stairsteppers, and weight machines. Hardly anything in the way of free weights. Nevertheless, it was absurdly overstaffed, with at least 3 or 4 attendants overlooking things and offering to help whenever possible. My understanding, though, is that this is typical of hotel fitness centers in Japan -- i.e., they're all underequipped and overstaffed -- so I'm not sure I could have expected much better from another hotel in Osaka.
My favourite hotel.
In the past twenty years I have stayed in something like 100 five star hotels in Asia and the USA and the New Otani is the one I like best. A modern building with almost 600 rooms, would usually be bland and impersonal but the hotel manages to feel small and intimate, with a level of service that equals the world's best luxury hotels.
Even in the country that provides the best level of service in the world, the staff at the New Otani stand out for their friendly and competent service. Everyone in the hotel, from the young bell girls who run to carry your bag to the charming and sophisticated staff on the Customer Care desk, does their very best to help. I have stayed here more than forty times and now count many of the staff among my friends, partly because there seems to be almost no staff turnover, a major problem in many parts of the hotel industry.
Room rates are spectacularly good for such an excellent hotel and it is worth paying the extra for a room overlooking the park, with a view of Osaka Castle. The hotel is a little removed from the centre of Osaka but it is so close to two train stations this is not much of an inconvenience.
It is expensive to eat in the hotel but I would recommend Trader Vics for good food and impeccable service. Unfortunately, the only time I ate in the Italian restaurant, I had one of the worst value meals of my lifetime. As is normal in Japan, not all of the restaurants have no smoking areas so, for a non smoker, a meal can be ruined by a group of Japanese businessmen continuously smoking at the next table. There are better value restaurants within a five minute walk of the hotel.
The lobby has a very relaxing atmosphere and the shopping mall has a glossy and sophisticated ambience, although you will need to be wealthy to consider actually buying anything. Perhaps that is why it seems rare for the shops to have any customers!
For non Japanese speakers, one of the biggest advantages of the New Otani is that almost everyone speaks good and sometimes perfect English, something that is not common, even in many very expensive Japanese hotels.
If only I could take the New Otani with me when I travel to other countries. I have paid three or four times the price of a room in the New Otani in London, Paris and New York while receiving only ten percent of the service.
TripAdvisor Reviews New Otani Hotel Osaka
Travel Blogs from Osaka
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