Nerva Boutique Hotel
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Historical Traveler Reviews Nerva Boutique Hotel Rome
What a find
Hotel Nerva was a gem of a place to stay. It was a stones throw from most of the top attractions and a wonderful place to be based. The staff were great and made the stay a pleasure. Everything was great and we will definitly be back!
Avoid: dishonest place
I phoned Hotel Nerva in late July and asked for a really quiet double room. The manager said there's no problem, I just should be sure to mention that in my reservation letter. I asked him to fax me a reservation form but he wasn't equipped for that. I had to formulate a custom letter. And so I reserved a room "tranquilla" (quiet), "dando sul cortile" (showing to the inner court), "in un alto piano se possible" (in an upper level, if possible"), equipped with "letto matrimoniale" ("matrimonial", i.e. double bed).
They signed and confirmed my reservation. One day before arrival I called the hotel, asking for the best way to come from the airport to the hotel. I'm mentioning that because the manager would have had a possibility to mention room problems. However, he didn't.
When we arrived August 26th, in the evening, the "concierge" had our reservation letter in hand and gave us our key. The room in the 1st floor, but I couldn't complain. After all, I had written "upper level if possible".
But I did complain when I realized that:
- our "double bed" were two singles moved next to each other
- our room was directly opposite to the elevater which opened with a very loud DINGADINGADING, therefore not quiet at all
- the window was a window to the street, not to the court
I pointed out those facts to the concierge and thought this must be a mistake. "Yes, yes, I know, I thought you would complain, but my boss said that I shall give you this room." I wanted to speak to the boss. He said he wasn't available.
I asked for another room. He said he hasn't any. My girlfriend and I were quite at a loss, 10 pm in Rome without hotel, but we decided that's too much.
I went to the concierge once more and told him we were leaving now. Suddleny, the unavailable boss was on the phone. He told the concierge not to let us leave. The concierge said that he wouldn't give us our passports. I complained that he cannot offer the room we have reservered. Therefore, he has no right to keep us here or to withhold our passports. Still he wouldn't give us back our passports.
I said I would contact the police immediately. The concierge phoned his boss once more and finally gave us our passports back. But the threatened us that he would charge my credit card. I explicitly forbade that; after all, my reservation letter was quite clear on the type of room we wanted AND this letter did not allow for charging the card without further authorization.
We left and spent a wonderful 8 days in Rome in a magnificient nearby hotel.
When we came home, there was an unpleasant surprise: In fact, Hotel Nerva had charged my card so I had to go through all the hassle of disputing the money.
The Hotel Nerva is quite simply, the best find in all of Rome. You could pay alot more for a hotel (like the Forum around the corner), but you will not find any better. The rooms are large by European standards and immaculate. The decore is elegant, warm and soothing. The breakfast is delicious, the best cappucino in all of Italy! The entire staff were so warm and friendly..the best feature of all. The restarant recommendations were outstanding, and all were close by. The location is close to the metro and all sites are within walking distance. We can't wait to return!
We found the Hotel Nerva walking next to the Roman Forum, when Mr. Emilo offered to lodge our family of four for only 130 euro in one of his "special family rooms". He was unable to offer the loft suite but this room was perfect for us anyway. The room was large with a king size bed flanked on each side by a single bed near each wall for the kids-and the double glazed windows kept us in peaceful silence from the noise of the city. Our bathroom was full-size and had a marble shower which was sparkling clean. No view, except the ancient stone wall of the Roman Forum...but why pay 3 times the price to see over the wall from your bed when you can walk out the door and cross the street with a cappuccino and sit in the vista of the ruins! This is a family owned operation, we found the staff extremely friendly, the room large, clean and nicely decorated, plus a wonderfully prepared Italian breakfast with "real" service-Maria's coffee was "benissimo". The extra bonus here is the location, literally bordering all the major ancient Roman sites. Simply no other hotels in this price range are so close to ALL of the attractions. A four star hotel shares the same street facing the forum-but it has no family rooms and is at least twice the price. We took the Nerva's recommendations for dinner at the nearby restaurants; one really stood out: "The Imperiali" where we experienced the best meal and service in our 6 day Tuscany trip. The chef, owner and host were all very welcoming and gracious. The food just kept getting better with every new surprise that came from the kitchen. The prices were fantastic and you'd pay dearly in the USA for authentic food, service and atmosphere like this...and they treated our children well with treats and friendliness. Overall, a well run and friendly hotel-no posh luxuries, just modern, clean, and friendly service with all the amenities you could ask for... we'd stay again in a heartbeat.
Great little hotel.
Just returned from a three week trip to Italy. Stayed at the Nerva for 4 nights at the beginning of October. The Nerva is in a great location just a few minutes' walk from the Piazza Venezia (Victor Emmanuelle II monument) just behind the ancient ruins of the old Roman market on a quiet side street. Emelio the owner, his brother and staff were very friendly and hospitable. They helped with museum reservations at the Borghese and provided some excellent restaurant recommendations in the neighborhood. Our double room was comfortable and clean as was the bathroom. Breakfasts were quite good including cheeses and cold cuts. With all the tourist activity in places like the Piazza Navona, etc. ( even in October) it was refreshing to come back to a quiet street a little off the beaten path at the end of the day. Would absolutely stay at the Nerva again.
The staff is not honest!
I reserved a room in hotel Nerva directly from the manager Amelio via phone and e-mail. I asked for the best possible rate and Amelio offered a great rate for a small room (usually used as a single room). We arrived at the hotel around 7pm and Maria at the front desk gave us 2 keys - one from the room and another from the bathroom. Apparently, the bathroom was across the public hallway from the room! When I asked why we were not informed that the room has no private bathroom, we were told that it is private and it is only for us. They did not consider that you lose your privacy by walking at night across the public hallway with a key to open bathroom!? When I asked to be moved, I was told that the hotel was booked completely. Amelio came later and when I asked him if it was only us whom he did not inform that the bathroom is separate from the room, he said that he only tells people about it if they ask! How would you even think about asking this question from the 3 star hotel with no single word about this special arrangement of the rooms on the web site? In addition, we could not find any other hotel available at night and spent the first night in that room. The bathroom was a small room with toilet and sink, and it was just a showerhead on the wall, no curtains, no separation from the toilet. When you take shower the water flows on the toilet and then you standing in the dirty water! If you need to use the toilet it is all wet! Just amazing! The breakfast was in the small room, in the basement, only 5 or 6 tables, with Amelio serving you as a waiter. It was fresh and sufficient breakfast but under the constant supervision of the Amelio and Maria. Amelio promised to help us to find another hotel early in the morning, but did not say anything when he saw us at the breakfast. We found hotel Forum just one block up from Nerva and we spent the rest of the vacation in one of the best hotels we ever stayed before. The location of Nerva is good, but there is no view but a wall of the forum. The room was clean. We did not see any other rooms. If you are making reservation at Hotel Nerva be sure not to get in situation like we did.
Simply the best
We stayed there for 4 nights, we asked for a small double bedroom. We were extremely surprised by the quality of the room. The toilets are furnished with nice ceramics, the shower was a bit too small for me, very fresh carpets in the rooms, beds are comfortable and the linen are great...extremely clean! One night, the A/C stopped working and we started to feel uncomfortable. We called the reception, Roberto answered and brougth back the A/C...what a service. The breakfast is quite elaborated, ask Maria for a cappuccino...very good. Fantastic location, 10 minutes walk from hotel to Coliseo or Vittoriano. We paid around 200 euros for our room during the high season and did not regret. If u spend 4 nights and more, they tend to give some discount. Also, ask them for some ideas regarding restaurants...you will not be disappointed. Will go back for sure!
Perfect Location, Genuine Hospitality
Based upon the Trip Advisor reviews and those from other sources, we chose the Hotel Nerva for our five night Rome getaway. We were not disappointed. The room (on the ground floor) was charming; clean, large enough for our needs and opened into the inner courtyard. The bathroom was like new. The owners are very warm and hospitable, and the breakfasts were generous. We felt completely safe in/near the hotel, day and night. The location is perfect, in walking distance to almost everywhere we wanted to go. We felt at home there and will not hesitate to stay there again.
I searched for months to find a decent, friendly, quiet, reasonably priced and hopefully charming hotel. I chose Hotel Nerva on a whim and we were delighted with it. It's walking distance from just about everything. Great hospitality, good breakfast, pleasant room: what more could we ask for? We will definitely be back! One thing worth noting, they only accepted cash, no credit cards. Although that policy may have changed by now.
Great small hotel
Very nice hotel within walking distance to all major attractions, right across the street from the Roman Forum. Very friendly english speaking staff and suite very spacious, great if traveling with children.
TripAdvisor Reviews Nerva Boutique Hotel Rome
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