Nice hotel...pity about the service

This is my company's coporate hotel in Jakarta and I stayed there while in Indonesia.

Lovely hotel, big comfortable rooms with fabulous bathroom.

Not much difference from other 5 star hotels anywhere.

Only thing not worthy of the 5 stars is the service.

I requested for an iron and it took three phone calls and almost an hour later for me to receive it.

Staff are cool and not very helpful, smiles look forced and attitude left much to be desired.

Fabulous fabulous fabulous

What a beautiful hotel! What fantastic service. Do youself a favour and stay here! The rooms are huge. The service is very very good. If you like disco's CJ's is great. Its a wonderful experience.

Wouldn't go back again

Stayed for 2 nights. Room was very noisy with no double glazing and bathroom not cleaned as lots of long black hairs on floor and in shower from last guest. TV did not work and took awhile to get it replaced. English communication amongst staff left a lot to be desired.

Wouldn't go back there again.

Very comfortable hotel with excellent service

I stayed at the Mulia Senayan from Apr 2 -14, 2006 on a recent business trip to Jakarta on the Executive floor.

Excellent Hotel in Jakarta

Excellent and very lux hotel, Excellent service, Excellent place to get rest, secure and peace.

Did not live up to their reputation

I was looking forward to stay at Mulia after reading so many good reviews. However, within the first few hours of checking in I was disillusioned. Just asking for an extra blanket from housekeeping required 3 phone calls in an hour. Then throughout various points of our stay, we were not able to gain access to our room because of the faulty electronic card (or apparently the computer system??). Not once, not twice but 3 times! What annoyed us greatly was the attitude of the staff where they indicated it was our fault for placing the sensitive elctronic keys too close to our handphones. I wasn't even carrying one!. We were even taken to our room and left there in darkness for 15 minutes while they went to make another key. It was a ridiculous solution to a problem. When I asked to speak to the duty manager I was told that he was at the gym, thus unreachable and that I should try again later. The next day we received a small plate of chocolates with a pre-printed apology card signed on behalf of a manager. If that is their interpretation of customer service then its obvious they still have a lot to learn. A pity because the hotel facilitites were excellent and the room was spacious.

Simply loved the room/view

I stayed at the Mulia back in August and simply loved it. I felt very secure. They have a number of security checks throughout the hotel: at the gate (for automobiles), right next to the front door (for luggages), and at the elevator (ok, this isn't really a "security" check --- but the elevator does require you to insert your roomkey in a slot in the elevator for in order for the elevator to go to your floor.)

Great Hotel / Location

You never would see this place in a major tour guide but the Mulia is one of the better hotels you can stay in Jakarta with an outstanding room for the dollar spent. For roughly $100/night get the "Grande " room which will please even the crankiest traveller.

Best Place to Stay in Jakarta

I lived in Jakarta for a few years and we would come to this hotel for vacation. It is so luxurious and has really spoiled me. Now when I stay at average/nice hotels in the US, I know they will never compare to the Grand Mulia. It is in a great location, next to the nicest mall in Jakarta Plaza Senayan. (If you go to the mall, be sure and get a "cream bath" at one of the salons! Also be sure and take advantage of the great pool/fitness center. Also order a reflexology to sooth those sore feet for just a few dollars! Try to get a room on the upper floors and enjoy the great view of the city. As always the service is in Indonesia is great, but it might help if you can speak a little Indonesian. This is a nice get away in a huge city.