Mulia Hotel Senayan Jakarta

This is my company's coporate hotel in Jakarta and I stayed there while in Indonesia.

Lovely hotel, big comfortable rooms with fabulous bathroom.

Not much difference from other 5 star hotels anywhere.

Only thing not worthy of the 5 stars is the service.

I requested for an iron and it took three phone calls and almost an hour later for me to receive it.

Staff are cool and not very helpful, smiles look forced and attitude left much to be desired.

What a beautiful hotel! What fantastic service. Do youself a favour and stay here! The rooms are huge. The service is very very good. If you like disco's CJ's is great. Its a wonderful experience.

Stayed for 2 nights. Room was very noisy with no double glazing and bathroom not cleaned as lots of long black hairs on floor and in shower from last guest. TV did not work and took awhile to get it replaced. English communication amongst staff left a lot to be desired.

Wouldn't go back there again.

I stayed at the Mulia Senayan from Apr 2 -14, 2006 on a recent business trip to Jakarta on the Executive floor.

The hotel is an excellent choice for a business traveler with superior security and excellent facilities. Rooms are over 500 sqft and very nicely appointed, bathrooms come with separate shower stalls and are also very roomy.

The lounge is very large and the complimentary offers are adeaquate, although the breakfast could have more choice and food offerings in the evening could change more frequently.

Service wise the hotel is excellent and their restaurants are very good, particular recommendable is the buffet at their all day dining restaurant and the italian restaurant. Nice is also their nightclub CJ's.

Overall an extremely pleasant stay and would stay absolutely again there when being in Jakarta.

Excellent and very lux hotel, Excellent service, Excellent place to get rest, secure and peace.

I was looking forward to stay at Mulia after reading so many good reviews. However, within the first few hours of checking in I was disillusioned. Just asking for an extra blanket from housekeeping required 3 phone calls in an hour. Then throughout various points of our stay, we were not able to gain access to our room because of the faulty electronic card (or apparently the computer system??). Not once, not twice but 3 times! What annoyed us greatly was the attitude of the staff where they indicated it was our fault for placing the sensitive elctronic keys too close to our handphones. I wasn't even carrying one!. We were even taken to our room and left there in darkness for 15 minutes while they went to make another key. It was a ridiculous solution to a problem. When I asked to speak to the duty manager I was told that he was at the gym, thus unreachable and that I should try again later. The next day we received a small plate of chocolates with a pre-printed apology card signed on behalf of a manager. If that is their interpretation of customer service then its obvious they still have a lot to learn. A pity because the hotel facilitites were excellent and the room was spacious.

I stayed at the Mulia back in August and simply loved it. I felt very secure. They have a number of security checks throughout the hotel: at the gate (for automobiles), right next to the front door (for luggages), and at the elevator (ok, this isn't really a "security" check --- but the elevator does require you to insert your roomkey in a slot in the elevator for in order for the elevator to go to your floor.)

I stayed on the 36th floor (3603) and just loved the view. I'm not familiar with Jakarta itself, but the view during the day/night was crisp clear (had view of a stadium track, golf course, a bunch of other buildings and scenery.)

Room was immaculately clean. Bathroom was BIG and the full-body shower was spectacular. Bed was pretty comfortable and I enjoyed the size of the room.

I unfortunately got sick during my trip, and so I called the hotel doctor. Dr. Uut spoke English fluently and her nurse was able to get me all the medicines I needed. Very prompt service and I truly appreciated her knowledge and time (and for giving me the necessary medicines asap so I'd feel better.)

Only negative aspect is the room service. Prices are comparable to western cities (but then again, this is a 5-star hotel) but my main complaint was the portions. I ordered a monte cristo sandwich and received 2 small sandwiches (it was around 1/3 size of what TGIF would give in the US.) Then again, portions are always smaller in foreign countries than in the US.

Indonesia is a Muslim country. Mulia had a prayer room open to all Muslim guests.

Overall, my stay was fantastic. The service was excellent and all staff I came in contact with spoke English.

(Photos only)

You never would see this place in a major tour guide but the Mulia is one of the better hotels you can stay in Jakarta with an outstanding room for the dollar spent. For roughly $100/night get the "Grande " room which will please even the crankiest traveller.

Great room, comfortable bed, bathroom w/nice tub and something like a 6 spray shower chamber along with a quasi walk in closet, sofa and are all to be had in the rooms.

Also there are plenty of events, nice pool and fitness area and one of the more packed night clubs "CJ's" w/live bands, etc. The lobby lounge is also a nice place to sit back and listen to the jazz.

All in all a great deal for the money. Upgrade from Grande and you'll be living well!

Also Plaza Senayan is close by w/Lowry's, great Chinese restaraunts, etc. Enjoy.

I lived in Jakarta for a few years and we would come to this hotel for vacation. It is so luxurious and has really spoiled me. Now when I stay at average/nice hotels in the US, I know they will never compare to the Grand Mulia. It is in a great location, next to the nicest mall in Jakarta Plaza Senayan. (If you go to the mall, be sure and get a "cream bath" at one of the salons! Also be sure and take advantage of the great pool/fitness center. Also order a reflexology to sooth those sore feet for just a few dollars! Try to get a room on the upper floors and enjoy the great view of the city. As always the service is in Indonesia is great, but it might help if you can speak a little Indonesian. This is a nice get away in a huge city.