Mountainside Lodge - A Shell Vacations Resort
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Historical Traveler Reviews Hotel Benex Yonezawa
Everyone else is wrong...
My fiancee and I quite frankly loved this hotel! We had the one bedroom deluxe suite and it was amazing. 2 televisions, full kitchen, dining table, queen bed (with sheets that were NOT like the so called "paper" sheets others have complained about."
We had kind of a lame view, BUT the price was well worth it. Jetted large tub in our bedroom. much bigger than everyone else complains about. I thought it was amazing. I guess everyone stayed in a small room with no ac, or kitchen, or what have you. In which case there is always the old addage "You get what you pay for."
We just stayed at the Mountainside Lodge last week and to be honest was a little worried about it based on the comments on this site. We were pleasently surprised that most of the reviews were wrong. You could not have asked for better service. Everyone was so friendly and polite to the point that we would try to walk through the lobby without someone speaking to us but failed everytime. We did have a chat with the Concierge about the timeshare thing but told her that is was not for us and she left us alone the rest of the stay. Our room was a Loft and it worked out great. It had full kitchen and two bathrooms, it even had a sauna. The rooms were clean and we had lots of space for us both. The hotel is so close to the lifts that you could almost through a snowball and hit them if it were not for the other buildings. We took the shuttle bus service from the airport and did not have to pay for parking. Our room faced the street and it was a bit noisy some mornings with cars and trucks but maybe a higher floor might have helped with this. We can't wait to come back again and everyone told us that the summer is fun in Whistler too but you can't beat the boarding there.
Great hotel/Great Powder
My son and I stayed in an amazing loft on the 5th floor overlooking the pool. I must say the personal pictures posted on this site definately do the hotel and resort justice. The hotel staff were always nice and helpful, especially when we needed directions, etc... You can actually see the ski runs from the hot tub - highly recommended to sit in after a long day on the hill.
Find someplace else!
We have been to Whistler several times and enjoy trying different hotels. We have always found the hotel virtual tours to be very accurate, except for this time.
We stayed in the loft suite which online appeared extremely more spacious than it actually was. The loft was very hot & stuffy. We were told the room came with a sauna however it was so small barely one person could fit in it and it was so old that no one wanted to even enter it.
We had originally been told that they don't have internet access in the rooms but they do have wireless access in the lobby. When we got there however we were told that they really don't have wireless internet access in the lobby but that sometimes (if you are lucky) you can piggy back off of a wireless signal in the area. We were not able to do this.
There is only one elevator for everyone (guests & hotel staff) and it is extremely old and very slow. We ended up using the stairs.
The lobby is small and the staff is very very cold, with the exception of the individual who is trying to get you to attend one of those horrid timeshare presentations.
We salvaged our trip by moving after one night and getting a refund for the other nights we had planned to stay there.
We moved to the Pan Pacific and stayed in a one bedroom suite for the exact same price that Mountainside Lodge was charging us ($299/night).
When we first arrived we were pleased with the accomadations, that soon changed. However, as other posters mentioned- the staff was rude and unknowledgeable and the 'concierge' was pushy about attending the timeshare presentation to anyone that walked by her desk We stayed in the studio which was small, but we expected as much. The kitchen had everything we needed, utensils, dishes etc... but the refrigerator was way too loud and when you are sleeping less than 10 feet from it- that ends up being a big deal! The bathroom was not very clean and the hot water took forever to warm up. The worst part was the bed- it was hard as a rock with linens that were so cheap they felt, and sounded like, paper ever time you moved. The windows have no insullation so you hear everything all night long. The first night we actually got up because we thought we accidently left a windo open, only to discover that they were closed but sound leaked thru the poor sealant. It was very difficult to sleep escpecially since it faces a main drive. Be prepared to fall asleep late after eveyone walks back to their own hotels and be prepared to wake up at the first shuttle that drives along the road- you hear EVERYTHING!! We went on a bad weekend- a 3 day weekend for US colleges- so the hotel was filled with college kids that, as discusting as it sounds, were so drink they were running around the halls and throwing up in trashcans. Upon checkout the hotel manager was extremely rude to my husband (we think he may have assumed we were among the college partiers, however we have been out of college for 6 years) and he sent someone to inspect our room before allowing us to leave the hotel. It was very strange. Also- I agree with the previous poster- CHECK YOUR BILL!!! They charged us $15 a day for parking even though they never told us, there are no signs anywhere, and nothing indicated a charge. When I asked to see where I agreed to pay that or how I was notified of the fee, they finally agreed to remove the charge. I will never stay here again.
We received poor service. Our room was dirty when we checked into it, I don't think the housekeepers are very good at this hotel. The only thing worse was the check in and check out experience, where the staff don't seem to know what they are doing. The rate was cheap, this was a good thing. The room itself wasn't bad but it was dirty and it had a bad odor to it. I don't recommend this hotel, I've stayed at several Whistler hotels and this one is not good. Perhaps good with travellers on a budget.
Worst place to stay at in Whistler
A relative of mine is a timeshare owner of this property and she is quite disappointed with how things are changing here, I stayed at Mountainside because of the low price, I've been here before so I know what it was like years ago. The new renovations are great, but the hotel needs to focus on quality. What is so bad is the new staff at the Mountainside Lodge, the front desk staff in particular are either not knowledgeable or are really rude. I spoke briefly to a manager at the front desk and based on this conversation, I can see why the operation is falling apart. Mountainside hires the worst staff in all of Whistler. I've stayed at several places in Whistler and this one has become really bad. There is a new owner to the operation, hopefully they will bring in better staff in the future to replace the present ones. I would not recommend this hotel to travellers that are looking for service and quality. This is a good place for people looking for no service, rude hotel staff, and a low price. The restaurant was good, however, we were shocked when our restaurant waiter said that the hotel staff were rude to everyone, we just chuckled about it. Look elsewhere unless you are on a tight budget. Only go if the price is dirt cheap.
Will not stay here again
Mountainside Lodge has recently been taken over by Shell Vacations property.
I will not stay in a Shells Vacatioin property ever.
Although the rooms were tastefully decorated, the bedroom in the loft was unbearably warm with no windows or air circulation (although the unit had air conditioning, it did not reach up there and was even worse if you took a shower in the adjoining bathroom, which made the room even hotter). We asked for a fan, but they said they did not have any. The unit is alot smaller than it seems on the website photos. The rooms were decent, but the service was horrible. During our 5 day stay, we did not get our room cleaned once (and even found a dirty sock under the pull out sofa and a dirty rag on the closet shelf). We had to ask for new towels and bed linens. Our garbage was not collected once. Front Desk said they never clean the rooms until you leave. I've never heard of this before??? It seems the hotel (Shell Vacations) was more interested in getting you to buy into their timeshare which was a entirely exasperating experience. Of course they do not tell you this when they ask you if you want to attend their promotions meeting for a $100 gift certificate to various restaurants, retail stores and activities. Which wasn't the case. It was only for the hotel restaurant or gondola (nothing else). They do a great sales pitch for the time share, but after two hours, drop the bomb on you about how much it costs. I opted out of it as I did not want to own a share in this hotel where I would never personally return to. When I told them this, they did not apologize and gave excuses, i.e. due to letting go of staff, they are understaffed and remaining staff is disgruntled etc. If you do decide to stay here, be sure to bring your own shampoo as they never replace these. And coffee is only available on the first day of your stay, even though your nightly rate is the same as the first. And the clincher is upon check out, the hotel over charged me for parking by $50! If you decide to stay here, check your bill carefully.
Outstanding value,great location
We stayed over 2005 New Years week. The price was great, the location even better! No, its not a Fairmont or Four Seasons but our room was large with a huge jacuzzi, fireplace, kitchenette and a view of the mountain. The front desk was alway helpful! A great find.
Everything perfect at the Mountainside Lodge
What an unexpected surprise for such reasonably priced accommodation. Everything was just right, from the experienced, helpful staff to the top class restaurant 'Umberto's' on the ground floor !.
TripAdvisor Reviews Hotel Benex Yonezawa
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