Mount Juliet Estate
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Historical Traveler Reviews Mount Juliet Estate Thomastown
Firstly, let me explain that one star represents terrible. It is not possible to give any hotel no stars on this rating system. If it was, I'd give it no stars.
Mount Juliet changed ownership in the past few years and is now operated by Conrad. Perhaps the deterioration in standards is as a result of this changeover. I don't know. I do know that it was a magnificent facility at one time. This is no longer the case.
The place is woefully understaffed. Staff in Mr Jinks bar and the dining room are pleasant and well intentioned but largely incompetent. The hotel is not clean. In some areas, it is actually filthy. Our room in the main house had a sour odour throughout. When you order food, be it in the dining room or room service or in the bar, the staff are incapable of taking down an order correctly and supplying the right food. They cannot even supply cutlery that is not encrusted with dirt.
What else? As bad as Mount Juliet House has become, Hunter's Yard is infinitely worse. What a kip!! Bad food, bad accommodation. Bad service.
The spa is very dated and the spa facilities are entirely inadequate. They need a major overhaul to compete with the spas on offer at other properties.
We checked out a day early. They tried to charge us for breakfast. We didn't have breakfast because the staff couldn't find a seat for us. They asked us to wait for five mins in the bar and we would be called. Half an hour later, we appeared and they acted as though they'd never seen us before. Still no table. They asked if we wanted to share a table with another couple. We didn't. We decided to depart without breakfast. Still and all, we had to have a ten minute debate with the check-out staff to have the breakfast charge removed from our bill. It wasn't the only incorrect item we were charged for.
Mount Juliet is a disgrace. I highly recommend that you book somewhere else. There are so many other fab hotels in Ireland at half the price.
Check out Castle Durrow for a great break.
The hotel and the grounds were beautiful, although it was rather difficult finding the main hotel for check-in. Our room was at the Hunter's Yard. The room was nice and clean. Only by accident did we find that there was small refrigerator hidden under the desk although there was no mini bar and the refrigerator was not turned on. The room had bottled water and apples upon our arrival (after seeeing some of the other charges we did not know if there was a charge for these items). We just felt for a five star hotel that they nickled and dimed you. The pool and workout room was very close to our room which was nice. It was somewhat of a walk if you stay in the main house. To use the pool everyone (men and women) have to use a bathing cap. Not many people travel with a bathing cap, so they charged your room to use the bathing cap. Upon check in they asked if we would like a daily paper and if so, would we prefer a US paper. We specified the US paper and upon check out found out that there was a $3.00 per day charge for the paper. They certainly did not make that known. If you plan on playing golf, make sure you make a reservation before arrival.
Outstanding in every way
This hotel is wonderful, the facility spectacular. However, what really makes this hotel my favorite place on earth is the staff.
We kept wondering if there was nothing these people would not do for us. I had my eight year old daughter with us, and the staff made her feel like a little princess. She was spoiled rotten. I cannot tell you how difficult it was to leave.
We had a great time, were waited on hand and foot and made some wonderful friends. It just could not have a better experience. We are already planning our return trip..
Ghosts or not, Mt Juliet thrills!
The physical setting of Mount Juliet (a Conrad Hote, thus a Hilton Honors property) is enough to take your breath away. Perched on a hill, nestled among galloping purebred horses and happy sheep, it is a feast for the eyes. Inside, it's everything you'd expect an old estate to have--antiques, paintings, fresh flowers, beautiful views from every window. Roaring fire, leather club chairs in the bar, more than you could wish for. Plus a top rated golf course, once frequented by Tiger Woods, is also an asset.
What keeps me from giving this hotel an "Excellent" rating is the terribly dusty room (cobwebs all over the drapes), unvacuumed floor, broken bath fixtures and some ameneties that are listed but just aren't in the room, like the coffee service. We made 4 telephone calls to housekeeping for a non feathered duvet and foam pillows. Pretty easy request, and in a hotel that is off season, we were willing to get them ourselves. In fact, my husband scoured the hall's linen closed to find two foam pillows. We gave up calling. What's funny is that one of the hotel's amenities are the 6 different choices of pillows, including buckwheat. I have no idea where they came up with this marketing tool in a hotel in the middle of rural Ireland (of course, most of Ireland is rural).
But the strangest thing of all, is that we had a ghost of some sort in our room during the night and also the following morning. My husband was really freaked out. Other than that, we enjoyed our stay. And for those that think I am making this up, it was confirmed by the restaurant staff that the third floor does have a spirit of some sort. Yes, we were staying on the third floor. Enjoy!
Mount Juliet was nice
Seven adults traveled in June, 2004. We used Mount Juliet as a base for exploring the surrounding area, but wish we'd had more time just to spend at Mount Juliet. The countryside was gorgeous, the golf was great, but the service overall was just above average. The staff were enthusiastic for the most part, and seemed to want to do a good job; they just didn't have the experience level to know what a good job really entailed. This is a fault of the ownership (Conrad Hilton Hotels) more than anything, I suspect. The food was above average, but not great. I admit that I am a spoiled traveler, and have very high expectations. I would definitely go back for more golf, but I would also take advantage of the equestrian facilities and explore the grounds more.
Hunter's Yard Room was a big disappointment!!
We recently stayed at the Conrad Mount Juliet for two nights during a ten-day romantic trip throughout Ireland. We were placed in one of their Hunter's Yard accommodations, which seemed to be mainly for the golfing crowd (we were not there on a golfing vacation) and the room was awful! It needed a good cleaning (carpet, bathroom), had a strange smell, and was generally noisy and not very well maintained -- definitely not like accommodations in the other hotels we experienced throughout Ireland (Dromoland Castle was superb!). On the night we arrived at the Mount Juliet, there was a loud party in an adjacent restaurant which went on until after 1:00 a.m. Then, closer to dawn, there was a noisy truck delivery (with lots of yelling) at a nearby service entrance. All in all, it was a very disappointing experience and we couldn't wait to leave!
The BEST place in Ireland
This was the BEST hotel in a twelve day tour of Ireland with first class-deluxe CIE Tours - Irish "Supreme" May 28 - June 12 (Even better than the castles!) The ground are beautiful, with walled-gardens and rose gardens. The river is wonderful; look across and see horses in pastures and cows in meadows. The dining was superb! Great service. The bar is intimate and the rest of the "house" is great to explore. We loved the library. Our room was unbelievable; so large, step up to the room, vaulted ceilings, multiple window seats. Walk a bit to the golf course "clubhouse" and have a drink or dinner and look at originals of Tiger Woods, Nick Faldo, or Jack "the bear" Nickalaus. Need to stay here more than two days.
Breathtaking experience at Mount Juliet
We just had the most breathtaking memorable experience at Mount Juliet. Our room was enormous and decorated with most beautiful antiques and wall paper. The room was so large that most American hotels would consider this a double suite. The wall murals, bar, dining room and library were so elaborate, that I took many pictures of the inside of this hotel. The grounds were also breathtaking. The river behind the hotel had people fishing for trout, and the golf course was manicured to a tee. The grounds also had state of the art stables and beautiful thoroughbred horses. There were trails one could ride if he preferred. The service and food was exceptional, and I am a finicky eater. I had left a denim skirt, and I called after returning to the States. Ken, contacted housekeeping immediately and called me the same day. I have not had any hotel be this prompt. I would advise anyone traveling in Ireland to stay at the Mount Juliet House, but I would recommend at least a two day stay so you could horseback ride or golf. I will never forget the great experience that I had at the Mount Juliet House.
Stacey Jones/ Hot Springs, Arkansas
We loved this hotel!
We stayed at the 5 star Conrad Mount Juliet April 9/04 and had a wonderful time. Although this property was hard to find (it was hidden behind the golf club) it was well worth locating! A beautiful old mansion that had been refitted as a hotel back in the early 1900's. It is well taken care of and is very clean! As with most old properties in Ireland there was NO air conditioning...which would be a problem in the summer months. Food in the dining room was excellent and the service impecable. The golf course was beautiful and looked like it would provide a challenge to the experienced golfer! We would have liked to have stayed for a few more days and relax...
Mount Juliet Conrad is a beautiful estate in the most beautiful country in the world. Warm, friendly people, atmosphere, culture, climate, food, currency, dress, sport. The rooms are well appointed and comfortable. The Spa was relaxing. The Resttaurant was well staffed and welcoming. The food was exceptional. Golf was SPECTACULAR. The hounds, horses, cows & sheep were a delight.
TripAdvisor Reviews Mount Juliet Estate Thomastown
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