Morongo Casino, Resort & Spa
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Historical Traveler Reviews Morongo Casino, Resort & Spa Cabazon
Checking in on a late Sunday afternoon (3:30pm) you would expect to get to your room but not here it must be 4pm!! having left the car with the valet this was somewhat annoying. Eventually getting to the room it was OK, strange decor but pretty clean, the bathrooms are large but no bath, just a large shower. The rooms can be noisy, when trying to sleep noise could be heard from rooms either side and in the corridor with banging doors and voices. Trying to get maintenance to attend to a fault was just a joke, there is no customer service at all at this hotel. The rest of the hotel is not good, the food court awful, the cafe is part of the casino and not nice, the other restuarant on the 24th floor and the appears to sway in the wind! No idea what the pool area was like as it rained all the time we were there. The casino is very crowded, noisy and smokey, this is trying to be a Las Vegas style but fails badly.
Nice hotel casino
The casino Morongo is really beautiful , a little too much people to play. The restaurant buffet is really delicius. the swimming pool wonderfull...
$180 a night for a Disgusting Experience! Two rooms, dirty blankets!
You'd think for a $180 a night hotel, you could expect to have a clean room, free of any human soil, sadly it was not our case. My friends and I checked into a room. I sat on the bed, and to my disgust found BLOOD on the blanket! I called management and was finally able to get another room. To my horror, the blanket on the bed in the second room had light yellow soil marks on the blankets as well, I have yet to figure out exactly what kind of human soil this is! The next morning we again explained the disgusting state of our room to hotel management, where they did nothing. I paid $180 to spend a night in a dirty room. I was so disgusted that I had to sleep ontop of all my clothes, because I didn't want to find out what other stains I would find.
We truly had a wonderful experience at the Morongo Casino/Hotel and Spa! Everyone was very friendly and professional, and I mean EVERYONE!!!!!!!!! The rooms were very nicely decorated and the shower was huge (no bathtub but the spa made up for it). You can go down to the spa and use their amenities anytime it is included with your room, they don't tell you that though..... I made full use of their beautiful spa area. They have a seperate area for men and women which is nice. They give you a locker, a robe, slippers, and they have attendants to help you with anything. Their is two sauna's, a jacuzzi and a little cold water dipping area! I only saw the womens spa though so I am assuming they have the same for the men. There is also TWO jacuzzi's in the outside pool area, which is also very nice! Their are FOUR pool "area's" as well. We had an amazing time here, I recommend staying here for anyone!
Liked the Hotel and Pool
The only problem I had my night there was the check in portion of my stay. When I arrived to check in at the hotel, they advised me that there was no room booked under my name. Even though I had a reservation confirmation printed from their website. It took them 15 minutes at the front desk for them to create a new reservation at the same price.
When we arrived at our room, we noticed that it is a very nice, large comfortable room. The bathroom is a very nice size, and the beds are very comfortable. Overall, the room was great. Sort of like a Westin feel to it.
The pool area of the hotel was great. It has 4 nice pools, and they are all fun to hang out in. The water is warm as well, but I have to warn anyone who is going to cabazon, that the weather is colder than palm springs. Not much colder, but really windy. The 2nd day we were there the pool area was soo windy that it was like a helicopter was landing over us.
The casino is really nice for people who like to gamble. Gave me much of a Las vegas feel, and it was crowded for a weekday. Most of the tables were full, and the gambling is good, although different from Vegas rules.
Go check out this hotel, you'll have a blast. I didn't eat at any of the restaurants, but I have heard that N9ne is a good steakhouse. I personally prefer LG's in Vegas. The bar upstairs on the 26th floor is cool as well, and they make good drinks that are affordable, plus its fun to hang out with a few friends.
Resort great, casino so-so
Stayed here with 10 friends for two nights. It was a two hour drive from L.A., casino is right beside Interstate 10. Our concensus:
Hotel is great. Immaculate, huge rooms with excellent soundproofing, plasma TV, with world's worst free hotel coffee and tea, hairdryer, safe, iron, ironing board, stocked refrigerator. Bathroom extra large with single sink and shower only. Great bath amenities. Beds are extremely comfortable with pillow top, great pillows, high grade sheets. Decor is surprisingly minimal with basic, inexpensive furniture (I think they spent their room budget on the beds). If you want georgous room decor, go to Harrah's Rincon casino, they really spent the $ on room decor and huge bath with double tubs. However, Morongo's beds are more comfortable and Morong has a vastly superior pool area. Don't pay extra for any room "view". All views are parking lot view, desert and unremarkable distant mountains. Some rooms have limited view of pool area. This is not a scenic area, its just Interstate 10 roadside and about 15 miles from Palm Springs. Does have good "outlet" stores next door.
Hotel will charge $9.00 resort fee which includes $3.50 daily valet parking, newspaper, gym. Watch out for room refrigerator. If you even slightly move any stocked item a billing sensor in refrigerator will bill your account as if you used the item.
Pool area is great. All pools, hot tubs and lazy river (with free innertubes) and water slide are heated so very comfortable in water even in cold desert winter. Lots of private pool side cabanas with ceiling fans. Pool side cafe. Hotel has private suites that overlook pool area with individual hot tubs. This is, however, not a resort/casino geared for families. The pool area is aimed at adults and there are no kid activities or areas for children. Don't bring kids here, hotel/casino is very definite about no non-parent escorted children at any time, any where. Your kids absolutely cannot leave you.
Hotel/casino has large numbers of very visible armed and unarmed security everywhere. Does Morongo have a security concern or is this just creating job opportunities for Morongo Indians? You cannot go to hotel rooms or in and out of pool area without going through security check.
Food at buffet was surprisingly good. They have the most extensive buffet of any Indian casino in So. Calif. and they are doing very innovative dishes, rare for buffets. Cafe food was good. Food court fast food does not accept credit cards or bill to room--cash only (very inconvenient). Up-scale Italian restaurant with unfortunate, insensitive name of "belly" with lighted, naked statues of female torsos as entry decoration. It had good food and service. All women in my group and nearby tables were very put off by restaurant's name (a sexist restaurant!)--what were they thinking?! Nightclubs--Rain, SpaceBar, N9ne open only weekends. There is a lounge with B-grade entertainers, about what you'd expect for Indian casino.
We played only slots for two days and none of us won anything of substance. Lots of complaints overheard of "tight" slots. Well, its a new casino and they have to pay for it somehow. We are slot purists and really enjoy the reel slots. This casino has the majority the newer video slots, even video machines replicating reel slots which everyone thought somehow don't seem as much fun. Many players playing multiple machines during peak hours which management, even though receiving complaints, did not stop. They have a glass enclosed No-Smoking slot area but due to selection of not very popular slots was relatively empty. All machines pay via tickets, no cash payouts. If they have casino floor drinks girls, they must have been hiding. We were 10 players who played steadily for two days and none of us was ever offered any drinks or even saw a drink server.
The spa and gym were excellent, however massage prices were very high for area even though quite good. Reserve massage before leaving home. They have only two shops with very limited merchandise which seemed geared towards young adults.
We all would return, more for the resort aspect than for the gambling. If you want really "loose" slots, go past Palm Springs to Donald Trump's Casino 29. He does not have a hotel there but his slots pay off like mad (probably because nobody knows he has a casino east of Palm Springs and he has to do something to get business). There are lots of specials coming onto the internet for Morongo so shop around.
Pleasantly Surprized by ambience
My husband and I stayed at The new Morongo Hotrel & Casino April 21, 2005 while on our to Palm Springs. I was absolutely amazed at the entire experience. The rooms are very large, wonderful linens and comfortable sitting area. The bathrooms are out of Designers Digest..spacious, luxury ammenities, and a double shower. The pool area is one of the best we have seen anywhere (including Vegas) there are several pools one is a lazy river with very warm water, tubes and a gentle motion that carries you along. There is also a water slide and food and drink in that area. The thing that impressed me the most was the service. From the moment we checked in, EVERY staff we came across greeted us with "is everything OK, anything we can do for you". They were very sincere in their approach. We had dinner at their Steak House which was fine dining at it's best..fabulous steak and again excellent service. We would easily go back even for an extended stay with the kids. 2 other things, The Brighton Outlet is next door and I even won money at the tables and the slots. Even they were friendly. Can't say enough, treat yourself and get ready to enjoy. This is 5 Star service,accommodations and food.
Good-but still a work in progress
I took my 12 year-old daughter and a friend to the Morongo for a weekend. I chose the Morongo because an online deal made it affordable, and it was close to the Cabazon outlet mall--all the activity the girls wanted. The room was heavenly--a stunning view of the mountains, very comfortable beds, a beautiful and spacious bathroom, and very clean. We found the service really good and the staff quite accomodating. I had a heavenly massage in the spa. The facility is basic but lovely, and the massage therapist was very experienced and talented. The pool area is fantastic! There's a lazy river and water slide, as well as a large pool and a smaller, kiddie pool with fountains. The pool was heated and very comfortable. There are cabanas and abundent lounge chairs, including a row that sits in the shallow end of the pool itself.
Since I did not go there to gamble, I was a little put off by the casino, which take the place of a lobby at the Morongo. There is a lot of noise and smoke, exactly what you'd expect of a casino. Because of the casino and gambling, the movements of the kids were very closely watched by the extensive security force. For instance, the kids could not leave the pool area to go to the room without me, even to grab a forgotten item, even with a room key. This restriction makes Morongo a difficult choice for families. The buffet dinner was affordable ($25 for me, $7 each for the kids) and perfectly acceptable. The cafe was awful, and we sent food back (even fresh fruit, which was rotten). Room service breakfast (big treat for the kids) was much better.
I'm sure I will go back. My daugher and her friend thought it was heaven.
Customer Service Needs Work
I thought that the facility was attractive and clean. Room Decor was understated and spa like. Customer service however was terrible. I reserved two rooms. Check in is at 4:00 p.m. I was able to check into one room. The other was still being cleaned and was not available until 5:00. The Keys provided for this room did not work and it had to be rekeyed twice. It was quite interesting to see maids in the hallway as we were leaving the rooms standing around discussing local job openings while other rooms were waiting to be cleaned. This was around 6:00 in the afternoon. Considering the fact that the hotel was completely booked I felt somewhat fortunated that we could get into the room as early as 5:00. All of this I could have overlooked.
I could not overlook a 10:30 p.m. knock on my door for turn down service. I was tired and had just gone to sleep. When I opened the door the maid stuffed a couple of chocolates in my hand and said "oh you were asleep?"
Upon check out I informed the front desk of the problems I experienced. She did apologize and told me that turn down service is between 7:00 and 8:00 p.m. and said she would report the problem. But no offer to compensate us in some way for the inability to check in on time.
Finally, we enjoyed the buffet offered at the resort although we thought it was a bit pricey. The cafe, which was reseanobly priced, was not very good at all and most of it was cold. We chose not to eat any additional meals at the resort.
I will refrain from discussing the other amenities offered by this facility and I did not try the spa. Overall I could not recommend this resort.
GREAT hotel!!! Great little cheap getaway.
I just stayed at the hotel President's Day weekend 2005.
- Check in - was a breeze. I booked my room on an online travel site for 2 nights, non smoking, and when i called to confirm the booking with the actual hotel, they only had me down for 1 night, cmoking. After some extensive chatting with the manager, it was fixed over the phone. At check in, I told the concierge what happened, and she called the RAIN nightclub and arranged front of the line list service, so my friend and I didn't have to wait in the long line for even 1 minute. Now that's good service.
- Room - 'WOW' is what we said the moment we walked in. The double queen bedded room was very large with SOOO much storage and the bathroom was HUGE and gorgeous. Everything is brand new and very clean and modern. There is a 27" flat screen on the wall!! There is a huge window seat area to look outside. There is a gorgeous chinese inspired screen between the bathroom wall and bedroom, so its very unique and adds to the ambience.
- Pool area - WOW once again. It rained all weekend so nobody swam, but the pool area is huge and there is a slide and bars and cabanas. It is very much like a resort pool in Vegas.
- Nightlife - RAIN club on Saturday was very fun and very packed with a line out the door. Great music, strong enough drinks and great vibe. SPACEBAR was pretty cool on Sunday. Rain is closed on Sunday so Spacebar and the Mystique bar are the only things open on site. It had great music and a very "Jetsons" type of feel to it. Very cool, but not even close to as packed as Rain was.
- Food - Onsite, they have a buffet restaurant, Steak restaurant (N9NE), Italian restaurant (Belly), and food court with fast food (Fatburger,Panda Express, Hot Dog stand, Pizza Stand, Haagen Daaz). We ate at the buffet for $20 all you can eat, and it was pretty good...not great but good. LOTS of variety, so everyone has to find something that they like and the desert delection is ridiculously ample!
- Casino - I'm not a gambler, but it was a decent size and had all of the same games that Vegas casinos have.
- Dayspa - I tried to book a massage, but they were all booked up for 50 min massages. They had 25 minute massage left only, which were $75 or so (Too much). The massages are a bit expensive, but probably typical of a hotel spa. The average 50 minute massage was $100- 110.
Basically, this is a great place to come for no more than 2-3 days, because there is NOTHING surrounding the casino except the Cabazon outlets and a Coco's diner, so there isn't too much to do here for longer than that. It's very bare. BUT, as far as the hotel goes, its brand new and great!! I can't wait to go back when I can actually utilize the pool.
TripAdvisor Reviews Morongo Casino, Resort & Spa Cabazon
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