Art Deco Hotel Montana Luzern
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- Room service
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Historical Traveler Reviews Art Deco Hotel Montana Luzern Lucerne
A Luxury Hotel?
Checked in at the last minute. We had actually planned to stay on top of Mt Rigi to watch the sunrise but cancelled due to poor weather.
Aesthetically, this is a lovely hotel. However, it has a few quirks that call into question its claim to be a luxury hotel. Unfortunately, my stay was marred by breakfast in the restaurant. More about that later.
I thought our room was fabulous, bright, and cheerful. It was a spacious double, hill-side. We enjoyed tea on the balcony, which overlooks the town, lake and mountains. The bed was sumptuous, the bedding a funky navy and russet combination. Ultra comfortable. Large bathroom, minimal design. Skimpy on the bath products which consisted of a bottle of body and hair wash (combo?) attached to the wall.
To order the tea, the hotel desk guide indicated that we should call for a room service menu. Rather inconvenient. We decided to go to the front desk to do this, as we wanted to check out the lounge area anyway. The desk sent us down the hall to the restaurant to place our order. A server happened to be in the hallway and gave us a menu (limited mid-afternoon selection). The order came up to our room about 15-20 minutes later. Tasty food, but we requested a pot of tea and only received two tea cups. Call me spoiled, but I would have liked to exert less effort in arranging some room service. For some reason, my luck with tea at this hotel was minimal at best...
The breakfast experience was the strangest I ever had. I was the first person at breakfast the next morning. One of two servers came over to ask if I would like tea or coffee. So far so good, standard buffet procedure. Well, she never came back. But I noticed later that she brought a beverage tray over to a couple who had just entered. I thought she just forgot about my order, so I approached her for some tea again. She then told me to help myself. True, there was a table laid out with several teapots and teabags, and I suppose it was there for the taking, but why did she bother to ask my choice of beverage in the first place? And what's with the part where some guests get table service and some don't? It was the strangest experience I've ever had at a so-called luxury hotel. It was so strange, I later e-mailed the hotel restaurant manager. To her credit, she sent me a very timely response, in which she explained that feedback had indicated that guests preferred to select and brew their own tea. Therefore, I guess if I had ordered coffee, the server would have brought it over. But could the server not have taken a minute to explain these procedures to me in the first place? A little communication would have gone a long way. The manager assured me that this issue would be addressed as she found it unacceptable that the server couldn't pour some tea when there were only 3 guests in the dining room at 7am. The buffet itself was lovely, quite a spread. Without all the beverage confusion, you could have a thoroughly enjoyable dining experience here with water and mountains as your backdrop .
Needless to say, this wasn't the most relaxing hotel stay I've ever had (it was the desire for tea that did me in), but I'm sure the breakfast service will come around...hopefully.
Other practicalities: about a 20-25 minute walk from the train station. Basically cross the bridge, turn right, walk along the water. Art Deco is behind the Palace Hotel. Cross the road behind the Palace. The entrance is via a funicular which comes when you push the button and takes you right up to the lobby. The restaurant/lounge is beautiful with large windows, glorious views. We would have eaten dinner here, but we only brought jeans, which I wouldn't recommend for dinner.
Quirky but delightful
I've stayed at this hotel twice and I am planning to return. The hotel staff is top-notch. The rooms on the lake side all have a spectacular view of the lake as well as the city. The hotel is located in a residential area on a hillside away from the crowds and noise of town and can be accessed either by a funicular that will take you almost to the promenade on the lake shore, or by a steep road if feel the need for some brisk exercise. The town is just a short walk either way. The rooms are decorated in someone's quirky intrpretation of Art Deco. If you are tall make sure you arrange for a room with a tall bed. I was forewarned of this. A generous breakfast is served and in warmer weather you can enjoy it on the patio which has a great view. The bar features jazz music and if you are a scotch afficianado this is the place to come for a drink. I've been told there are better hotels in Luzern but I don't think there would be any as memorable.
Ideal hotel for a romantic stay
My partner and I recently spent two nights at the Art Deco Montana and it was a wonderful stay. The hotel is situated on a small hill about a block away from the lake, which provides a nice, elevated view of the city. From the street level below, you take a funicular up to the lobby of the hotel. Very cool indeed.
The lobby is a bit small. It opens up to the hotel bar, which apparently is quite the hopping little place on Thursday nights (they have a jazz night on Thursdays). The lobby also leads to the hotel's restaurant, La Scala (also where you have breakfast in the mornings) and the banquet rooms. The reception is nicely decorated and has a good ambiance to it.
As for the room, we booked a double room with a lake view. The room itself did not disappoint. We had one of the largest rooms on the floor. It had a king bed and a balcoy which opened from the sitting area adjacent to the bed. The bathroom was spacious and had a soaking tub and shower combination with double windows opening out to the lake. The views from both the balcony and the soaking tub were absolutely breathtaking.
The room is decorated with modern art deco flair. The room had hardwood floors and a very comfortable bed. The furniture was sleek and linear, yet comfortable. Reds, browns and other earth tones dominate the color palette. It was very pleasing to the eye. You even get a free rubber duckie in your bathroom imprinted with the hotels' name as a souvenir of your stay.
The breakfast was acceptable. It was probably the less impressive breakfast buffett of the hotels we stayed at in Switzerland. It included scrambled eggs, poached eggs, ham, assorted cheeses, croissants and assorted breads, fruits, assorted juices, coffee and milk. The restaurant has a wonderful view of the city and the lake, and, therefore, makes the breakfast that much better.
The staff was helpful and friendly. They gave a wonderful recommendation for a restaurant that ended up being our restaurant of choice while we were in Lucerne. If you visit Lucerne, you must go to the Old Swiss House for dinner. Although a bit pricey, the cost is more than made up by the quality of the food, service and experience. We had an amazing chateaubriand one evening and an equally wonderful weinerschnitzel the other evening.
Our only complaint with the hotel was that, while we had a nonsmoking room on the fourth floor, the smoke from the bar on the first floor rose up to our floor through the main staircase so we could smell it in our room. Unfortunately, it did put a damper on the enjoyment of the room. The smell was more noticeable on the first night (the night they had the jazz night and lots of people at the bar) than on the second night. We mentioned it to the reception on the second night and they said they would look into it. Of course, the smell did not go away. Considering we were paying 440 francs a night for this nonsmoking room, we felt that the price for the room was not worth what we got in return.
Overall, the hotel is very nice and a wonderful, romantic place for your stay in Lucerne. However, we likely would not return on a future visit to Lucerne because of the smoke issue.
Great views and location!!!
We loved this hotel! Excellent location. Make sure you book a room with a lake view....it is fabulous!! You are up high over looking everything. Easy walk to shopping and the train station.
What a view .........
We stayed here at the end of July 2004.
It is quite expensive but if you have a room at the front, it really is an excellent view and makes up for the price!!
The hotel is set up on a hillside, approximately a 15/20 minute walk from the central part of Lucerne - although it is a pleasant walk.
The breakfast choice was fantastic and eating on the terrace overlooking the views is a fantastic way to start the day.
There were two downsides though:
1. It was boiling hot and there is no air conditioning, not only that, you have to pay a deposit to hire a fan for your room. A rip off for a hotel of this standard.
2. We only stayed there for 2 nights and could not get a table in the restaurant as it was fully booked. Should they not keep tables back for guests staying at the hotel??
Loved the view...
The Montana's prime location on a hillside overlooking Lake Lucerne and neighboring Alps makes a stay at this hotel worthwhile. During our recent stay the weather turned warm which resulted in extremely uncomfortable conditions - no air conditioning and an onslaught of mosquitoes. When staff were contacted they stated "This never happens..." yet the in-room hotel information mentions mosquitoes and how to avoid them! They do offer to provide electric fans if you are willing to pay a deposit, which we found a bit insulting. Were we actually going to try to pack the fan and take it with us when we left?
The rooms were spacious and the breakfast was wonderful. Suggestions for area dining proved to be disappointing. Again, the Montana is worth the stay just for the view, but during the summer if you are expecting an overall high quality experience, you may want to try someplace else.
Wornderful, romantic hotel
We stayed at this hotel for our wedding (which was at a castle outside of Luzern). It could not have been more romantic. It has an amazing view of the city, lake and mountains. The buffet breakfasts (included) were fantastic, with a great variety of European foods. The restaurant was likewise excellent--one of the best meals I have ever had (but be forewarned, it is not cheap). We had a junior suite, and it was nicer than suites I've had at 4-star hotels stateside. The staff is worthy of such a great hotel; the concierge arranged for fishing tackle and licenses for some of our wedding party that wanted to fish. The hotel is a short walk from downtown, but you can grab a bus at the base of the hotel's incline tram; the buses go by every 15 minutes or so. We will never stay anywhere else in Luzern.
Great location marred by two tier dining and rooms.
The half board dining area in greenhouse conditions
was to the rear of public a la carte.The restricted
menu included "paella" as one of two main course
choices on one dinner menu.This was treated as the deliberate insult it appeared.Reception was blamed for its inclusion and assurances that future
guests were not offered "paella"as an evening dinner choice.
One of the two identically priced rooms had "shower
only" facilities whereas the the other had a large
The overall effect was thus spoilt by the two tier
treatment highlighted by the unrestricted breakfast
table options as opposed to the above when we did not dine a la carte.
John S Murray. 18-06-2004.
Stunning Views and Wonderful Food
Wonderful views from almost any room. I've stayed there three times now and am surprised by the value for the money. Restaurant is expensive but a wonderful reward after a long hard day of work. Wines choices are wonderful. Hotel staff is very attentive and trained in customer service. The only reason I didn't give it an excellent rating is that I was there during Switzerlands hottest summer and hotel had no AC. VERY warm.
When can we go back?
The decor in our large standard en suite room (facing road) was modern and very comfortable. Gorgeous bathroom. Weather report, new towels to replace damp ones and chocs with the turndown service. Fantastic views of Lake Lucerne from the breakfast room.The hotel bar is home to regular live jazz and is cosy in decoration, although actually quite large. Comfy chairs and candles. Loved the funicular lift which takes you from the middle of the hotel to the lake shore.5 mins walk from Lucene centre. Parking a bit sparse but available. Staff very helpful and friendly. I could move in to the Hotel Montana!
TripAdvisor Reviews Art Deco Hotel Montana Luzern Lucerne
Travel Blogs from Lucerne
... had to drive around due to road works, which seems to be a constant occurrence so far on this trip. We continued to the Swiss border which was certainly an experience, with many jibes about our driver and tour director being arrested, due to the time it took. After a long wait we went to Schaffhausen, for a bite to eat whilst we marvelled at the Rhine falls which is the ...
Woke very early, couldn't sleep properly after 3.30am maybe jet lag? Ready to leave Zurich by 7.30am, drove to Lucern, parked car in Casino car park. Walked along Lake Lucern, very picturesque with snow capped mountains in background. Stopped at a cafe on side of Lake near the Chapel Bridge, had coffee, walked across the bridge to other side of river then back through the medieval bridge called Kappelbrucke. Back on the road to Interlaken, drove through lots of ...
... The next day Kyle got my sickness so we took another day to stay in the hotel to feel better. Then on Monday we explored Zurich for a bit before our train to Rome. We got to Rome around 1145pm but got lost for a while and didn’t find the hostel until 130am. Now to enjoy Rome and new years!! Oh, we had to cut out Luzerne due to train difficulties! Miles walked: ...
... A regiment of Swiss mercenaries had been a member of the French Royal Household since the early 1600s and died doing their duty to protect the Royal Family. In 1818, Carl Pfyffer von Altishofen, an officer of the Guards who were on leave from the Palace during the massacre, began collecting money to erect a monument. As carved above the lion, it is dedicated to the loyalty and bravery of the Swiss. The lion itself is ...
... time in the loo because the lights went out on me - not a comfortable experience hunting for loo paper in the dark. Eventually realised that the tiny light near the door had to be depressed to re-activate the lights. Whew!! The funny thing was that the same thing had happened to Slasher. It was an expensive dinner, but enjoyable, even if the waitress asked if we wanted the service tip to be added to the credit card bill!
A walk back along the lake in misty rain and we were home ...