Mondrian Los Angeles Hotel
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Historical Traveler Reviews Mondrian Los Angeles Hotel West Hollywood
By far the worst hotel I've ever stayed at. I only stay at the best and have been to L.A. many times. The customer service sucked and the hotel was a dump.
This place is far from cool and hip. It's just lame and dumb. Maybe, when it first opened it was the place to be, but NO MORE. I stayed in the best suite they had and it still had cheap furnishings, sandpaper sheets, and a partially backed up tub. I would stay far away from this ripoff hotel. I don't mind paying for quality, but don't give me junk at top dollar prices.
This is not a luxury hotel. Indeed, this is probably the worst hotel I have ever stated at. If you are merely looking for an "in" hotel, the Mondrian does not draw an A list crowd, B-list crowd, or any crowd at all.
The rooms are cheaply decorated (three steps below IKEA) and in a state of disrepair (broken window blinds, stained carpet, as well as a television and telephone that did not work and that nobody could fix).
The service was truly awful. While it was obvious that most of the staff had never worked in a hotel, it seems to me that most of them had probably never stayed in a hotel either.
At checkout, I was charged for valet parking for multiple cars, even though I only had one car, and for several unusual mini-bar charges that the hotel could not itemize yet refused to remove from my bill.
After I left, the hotel proceeded to charge my credit card for the high speed modem, which I returned when I checked out. (I had to initiate a credit card dispute regarding these matters.)
I strongly recommend against staying at the Mondrian.
I stayed at the Mondrian Hotel just this past weekend. The service was just okay. The bartenders at the skybar were very snooty but was the only highlight because it was the place to be seen. The rooms were bad. Cheap furniture, old carpet, old bathroom. This hotel needs a renovation. Everything looks like it was bought at the Ikea. The carpet and bathroom smelled like fungus. I will not stay there again.
A pleasant experience
I stayed at the Mondrian three nights in Jan. 03. After checking in, the bellman introduced me to the Mondrian's general manager who welcomed me to the hotel. I had a comfortable suite w/pool view. Nicely stocked kitchen area---much more elaborate than your standard hotel mini bar.The hostess at the Mondrian's Asia de Cuba was so friendly and personable. I sat out by the pool----perfect weather and nice view. Food was excellent! (Try the tuna pica.)The concierge was helpful in giving me driving directions to a theater.My only negative comment would be the noise that came from Sky Bar at night. Even though I was 9 floors above it, it was quite loud until 2 am. I would stay at the Mondrian again, but I would request a room that didn't face Sky Bar (or Sunset Blvd. traffic).Notice the giant doors that stand out in front of the hotel.
My fiancee and I stayed at the Mondrian for a week in April, 2003. (We have stayed at Ian Schrager's Delano in Miami and Hudson and Paramount in New York.)The pool/Sky Bar/Asia the Cuba areas at the Mondrian are absolutely outstanding - on par with the Delano. Beautiful. Over the top cool. Primus inter pares in L.A.By contrast, the rooms themselves are nothing special - nowhere near as nice as the Delano, for instance. The Mondrian rooms and hallways are remiscent of an old apartment building. The hallways are dingy with bad, old carpets - but dimly lit, i.e., so "cool" they hope you won't notice. The rooms themselves are cheaply furnished, generally small, also have bad, old carpets, and have generic, industrial bathrooms. The mini bar prices are completely offensive (the minibar should include a hammer to permit you to whack yourself in the head in case you're dumb enough to use anything else from the minibar). In this and other "price" respects, the folks at the Mondrian seem stuck in the 2000 bubble era. Wake up, it's 2003 and times are tough.The staff are either dumb or have over-the-top attitudes. (I am a Wall St. corporate lawyer and my fiancee is a plastic surgeon - and yet we always felt as though we were being looked down upon by these clown wannabees.)Overall evaluation: at times, excellent, at others, expensive abuse. Don't stay for more than a night or two, and seriously consider just sneaking in to use the pool, or having drinks at Skybar and dinner at Asia de Cuba.
Very Friendly Staff
I was very impressed by the staff. They seemed to be fun and quite friendly. I am from the mid-west and the attractive young lady that checked us was also from a town near by. So we had a few laughs. I also had fun with the staff in the bar. The rooms ware average but interesting with the all white concept. I plan on staying again!
Worst customer service
If you like being treated as a second-class citizen and paying too much for it, then this place is for you. The attitude may be what gives it the "hip" label, but if you're looking for a relaxing stay, you won't find it here. From the cold all-white rooms, to the cold staff, I never felt welcome. Not worth the money.
Mondrian, in comparison to Ians' Others
The Mondrian is nice for the public areas and the overall lobby atmosphere, but it seems to be missing something and you can't put a finger on exactly what.I've stayed at Ian's Hudson, Royalton and Paramount Hotels in NY and that most fabulous Delano in Miami Beach , all of which offered an experience more than just an average hotel stay. (I must say the staff at the Hudson was the best of any of these hotels listed above). Although the staff at Mondrian was ever so accommdating the overall stay was quite disappointing. The room being the major portion of this disappointment. It was comfortable, but seemed rather "cheap" and the color of the wood painted tables, chairs etc.. did not attempt to add any particular style or quality to the room, (it was some seafoam green).It seems like Pilippe Starck was on a style diet when he created this place. It's just not what I expected from Starck. After all, look at the Delano... that's why I say that LA was cheated when it comes to design and comparability to Schragers other outstanding Hotels. Mondrian is just "there", not much to speak of, just "there". On the other hand that Hudson in NYC is totally cool and has a great atmosphere. So I ask... Ian, what happened to Mondrian ? Cool as it is, it's just not up to par with the other outstanding Ian Schrager Hotels. Guess I will look around perhaps try someplace else when visiting LA next...
Ok, so this is supposed to be IT, the trendy, elite, blah blah blah hotel in LA, the one everyone wants to stay at but can't afford to. Well, not that I had my hopes up, but I was a little disappointed. The rooms are tiny, really tiny, and I just wasn't all that impressed by the decor either. I felt as if Schrager or one of his chums had gone to some used furniture clearance and put it in the rooms, claiming this to be "hip". Sorry but it just didn't work this time. I've been to one of his other hotels before, the Sanderson in London, which I thought was fantastic, but this really wasn't that special at all. Don't avoid at all costs, but if you want something really nice, spend it on the Wilshire instead!
TripAdvisor Reviews Mondrian Los Angeles Hotel West Hollywood
Travel Blogs from West Hollywood
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