Dream Castle Hotel at Disneyland Paris
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TravelPod Member ReviewsDream Castle Hotel at Disneyland Paris Magny-le-Hongre
The Disney castle hotel was great, excellent rooms and facilities, and a short bus ride to the parks. Would stay here again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Dream Castle Hotel at Disneyland Paris Magny-le-Hongre
Terrible, terrible check-in
I stayed for 5 nights at the Mövenpick Dream Castle hotel in june 2005, and while the hotel itself is very nice, it seems to have some serious management problems. We travelled with the Eurostar-train from London, and took the free shuttlebus from the station to the hotel. And when we arrived, there was a long, long line for check-in. And only two receptionists working. It took an incredibly 70 minutes(!) before we reached the reception desk. The longest I have EVER had to wait to check in at any hotel. At that point, several other guests were close to boiling over. The two (german) receptionists were extremely embarrassed about the situation and very apologetic. When the (french) frontdesk manager showed up, he had nothing but arrogant comments for all the guests complaining. It was clear that he couldn´t care less. Later that day, one of the girls working at the reception told me, that this situation occurred every day when the Eurostar-train arrived, and that they were heavily understaffed. They had tried to get the hotel management to do something about it, but nothing happened. It´s a real pitty, because the rooms are very nice and the hotel-theming is great. But I will NOT stay at a hotel again that lets me stand in line for 70 minutes to check-in - and who has a frontdesk manager who arrogantly laughs at me and other guests when complaining about the situation.
Lovely hotel but really lacked Disney magic
We stayed at The Movenpick for 5 nights in June this year with our two sons aged 3 and 18 months.
The hotel itself is beautiful. The food in the restaurants was lovely as was the room service.
The pool and jaccuzzi were nice for a cool down after a long hot day in the parks.
We felt the rooms were a little on the small side, and our fridge didn't work for the first three nights of our stay. Only after complaining four times did they replace it.This was a big problem for us because of the little one's milk.
The T.V. only has one English channel which is BBC World. I think they should at least have a Disney channel for the children, after all Disneyland is why the majority of their guests are there.
The biggest problem with this hotel was the buses. They really were a pain and too much hassle.
When they pick you up from the parks to return to the hotel, they don't just wait until the bus is full, they wait until its packed to capacity like a tin of sardines. In 32 c heat it was just unbearable.
The Movenpick is the last drop off too. It goes to 3 hotels beforehand.
We were getting off at The Explorers(1st drop) and walking.
Although it says its only a 10 minute shuttle ride from the parks, we were finding it took over half an hour. By the time we waited for the bus, then sat waiting for the bus to fill up, drove to the hotels, and finally got to ours (whether we walked from the Explorers or sat it out while it went to all 3 of the other hotels before) it is definatly alot more than 10 minutes.
Another thing is we found was that there was no atmosphere or Disney magic. It felt more like a conference hotel. Having stayed in The Sequoia on our last visit we really noticed the difference.
Even popping back to The Disney Village in the evenings was just too much hassle.
We would never consider staying offsite again. Next year we are going to try The Hotel New York.
Good hotel, but a couple of minor niggles!!!
We have just returned from a 3 night stay at the Dream Castle hotel.
On the whole, this hotel offers excellent value for money as it's only a short 5 minute bus ride from Disneyland Paris Park. The hotel has excellent quality surroundings, high quality rooms and room fixtures. Breakfasts were superb. They catered for all tastes.
There are a few minor problems that I would suggest they change if they are to state that they are a 4 Star hotel. Each room should have tea and coffee making facilities. Also, they need to add another English speaking channel on the TV as they only have BBC World, which is just terrible. They may have English movies on the Pay TV, but not a great choice.
Overall, we would certainly stay here again, as it is much better value than the Disney hotels we have stayed at in the past.
Would recommend highly
Have just returned from a 3 night stay at this hotel. I chose it mainly because it was good value on line!! Cheapskate that I am! But I wasn't disappointed and would definitely use it again. My children - aged 10 and 7 -loved the bunk beds, the pool and the dinosaur, cat and juggler who frequented the restaurant and communal areas at times!
We only ate breakfast at the hotel, but it was lovely - a very well filled buffet (which left very well filled guests!!)
The bus service to the park was frequent - we never had to wait more than a few minutes in either direction and there was always space on the bus (admittedly we did stay during the week and at a reletively quiet time of year)
We stayed 1 night at the Dream Castle Hotel, in a family room facing onto the gardens and lake. After reading reviews I was unsure what to expect. But overall we found the hotel very good - and that was after staying 2 nights previously in the Inter-Continental LeGrande in Paris. The room was spotlessly clean and the bunk beds went down well with our 7-year old son. The courtesy buses to Disney park were as frequent as we could wish, and the return coach to Ch de Gaulle airport took only 35 minutes. Breakfast was a bit of a scrum, but c'est la vie. If we ever return to EuroDisney (which I hope not - see separate review!), we would stay at the hotel again, without question.
Our kids loved the stay at this hotel
We have choosen this hotel because of the great Family rooms with bunkbeds. Our kids just loved to sleep in the bunkbeds, especially my daughter, she has had the impression to be a real princess.
We enjoyed the distance to the park. It is reachable wihtin a 5 minutes drive with Shuttle bus (free of charge). After a long day at the Disneypark we loved to be a bit away from the park, but still to stay in a themed hotel.
The Hotel offers the high standard of Mövenpick gastronomy from the Breakfast to the dinner.
The whole stay was an unforgettable time for us and our kids.
It was OK, but...
My five-year-old loved his high bunk bed, the online photo of which sold me on the room to begin with. We didn't have time to use the spa/health club facilities, as we were only there one night. I had expected that there would be more in the hotel for children to do... for some reason the ad on the Disney site had me thinking there were large play areas for the kids. In truth, there is one tiny play area near the front desk, with one of those "ball pools" in it (about six feet wide) and a coloring desk -- and that's it. Don't get me wrong, my two young boys loved playing in it as did all the other guests' kids, but it wasn't a big indoor playground like I expected. The room was somewhat small, but big enough since the attraction was really Disney and the room was just for collapsing in when totally exhausted. The dinner and breakfast buffets were quite tasty if a bit like EuroDisney in their own right -- crowded, noisy and smoky. The front staff was very helpful and friendly, though obviously overworked and understaffed for the number of guests. The shuttle to Disney -- running every 20 minutes -- was convenient, but I later discovered that other hotels' shuttles seemed to run more often. I learned that as we were waiting in the cold after the park closed, in a very long line of people waiting to get onto the shuttle. Other hotels -- like the Santa Fe -- seemed to come every five minutes or so. Eventually, as many of us as could physically fit into the shuttle jammed into it for a very unpleasant ride back to the hotel -- a bit like a Disney simulation of riding a Tokyo train at rush hour. Knowing what I do now -- the distance from the park, the shuttle frequency, the room size, the small play area -- I would book the actual Disneyland Hotel next time. It is literally a few steps outside the gate of the park, a good five minutes walk closer than my hotel's shuttle bus stop, actually, so the convenience alone would make it worth it in my book. All in all, not a bad stay, but nothing memorable in itself.
New, comfortable but a bit dirty
I decided to stay at this hotel as I have always been very satisfied with Movenpick and loved their Birchler Muesli.
The hotel is brand new, has some interesting architecture features. The rooms are quite spacious, however if you are travelling on business, the desk is rather small.
The spa closes early, so hurry up.
The muesli was not prepared the Movenpick way and unfortunatly my room was not vacumed during my stay (which was 4 nights).
You must stay here, it's fantastic
What can I say, absolutely fantastic, every detail is taken care of, from the castle like carpet, to the wall mounted drapes, and the kids bunk beds are just so cool - my 4 year old felt like a real princess sleeping behind a plush curtain. Everything was just so new, and the attention to detail was unbelievable.
The staff were really friendly and loved kids, and the shuttle buses were flowing constantly, we never really had to wait long to get to Disney, although getting back at popular times (such as teatime!) did mean a scrum down to get on the bus, but we always got on.
The buffet breakfast is fantastic - everything you could think of. Just be warned though, the evening buffet (as lovely and as lavish as it is) is very expensive (£60 for 3 of us to eat there) - so head to Disney village if you can - although avoid Cafe Mickey - food is absolutely DIRE and extremely expensive - and the characters were dressed in the cheapest, dirtiest looking costumes you ever did see.
Anyway, back to the Movenpick - stay here, I would never think of staying anywhere else when going to Eurodisney. It really is a magical place to stay.
Great hotel - shame about the bus!
Stayed over the New Year Holiday 5 nights. 2 Adults and 2 children.
Arrived by TGV to Disney station and caught hopper bus more of later.
Rooms: Smaller than anticipated but the curtained bunk beds were a success for the children. Excellent housekeeping and the rooms and bathroom were smart and ultimately comfortable - with a large king-size bed. In place of mini bar was a small fridge (all other so-called family friendly hotels please note very useful).
Communal Areas: Large, bright and airy and I thought a bit impersonal, but that is possibly being a little picky. The theme of a medieval castle was evident throughout with clever little touches such as the wall lights fashioned into mock torches- could be tacky but wasn't. The play area in the lobby was a great hit with the children, and included a ball pit, play area and also had various activities during the day including face painting and story telling. There is also a play area outside - although nobody appeared to use it. The children's pool was adequate for the children to splash about in safely and included a small slide. Although not used there is also a video games room, a fitnees room and massage room. The bar area was very pleasant with comfortable seating and allowed children to be present into the evening.
Restaurants: Inclusive breakfast was very good indeed and set up the day with an 'as much as you can eat buffet'. Everything from cereals, cheese, fruit, cooked, and a nice choice in various criossants, rolls and bread products. Used three times for an evening meal and although at first glance may seem a bit pricey, the quality is good and the quantity more than plentiful and constantly re-stocked. The buffet dinners are themed, such as Italian, Swiss etc. but all bases are covered. There are two restaurants - the more relaxed looking Musketeer's also has a play area for the children, and the Sansoucci - with dress code at all times being on the more casual side for both restaurants.
Staff: No complaints, I can only remember cheery and polite greetings from all areas, restaurant, housekeeping, reception etc. The theme continued into the clothes/costumes most staff wore.
Location: Here lies the problem and the reason why I can not, unfortunately, rate the hotel higher. Quite simply I suspect that over 95% of residents are staying to visit Disney, as such if one cannot get to Disney easily then the hotel fails no matter how good the rest of the hotel is. The hopper bus on our visit was on the whole fine - less than five minutes travel time, however on occasion including New Years Eve and Day, was an aggresive, unpleasant experience - with only one bus running to serve all four hotels. On New Year's Day we gave up waiting for the overcrowded bus and walked - which luckily was relatively easy and took aproximately 25 minutes. The hotel and the others on the same route Holiday Inn, My Travel Explorers, and the Kyriad must take the managers of the hopper buses to task as it will lose them business.
PLEASE NOTE My wife who has experienced the Newport Bay hotel on a different occasion was so unimpressed by the Newport that despite the hopper bus problems said that she would stay at the Movenpick everytime.
TripAdvisor Reviews Dream Castle Hotel at Disneyland Paris Magny-le-Hongre
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