Crowne Plaza Chester

Address: Trinity Street, Chester, Cheshire, England, CH1 2BD, United Kingdom | 3 star hotel
 
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Location

This 3 star hotel, located on Trinity Street, Chester, is near Chester Zoo, Chester Cathedral, and Grosvenor Museum.
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      Historical Traveler Reviews Crowne Plaza Chester

      Make sure you ask for rooms with air conditioning!!

      from

      My lovely sister organised a surprise birthday stay for me on sept 15th.She had beauty treatments booked and had requested a nice room if possible.

      We arrived at the hotel, used the on site parking (7.00 for a 24 hour period) and made our way to the health club where we enjoyed a fantastic massage and facial.

      On returning to our room we found the view ( the gateway theatre and chester registry office) a little dissapointing,but didn't mind too much as the room was spotlessly clean,well furnished and comfortable.It became obvious very early on however,that the hotel air conditioning,or lack of,was going to be a problem.

      Having opened the window,turned off the heated towel rail and tried desperately but unsuccessfully to cool the room down,my sister contacted reception to ask for help with the card activated air con system...only to be told...it looked like it was there..but in reality was only available in a very small number of rooms...of which ours was not one!

      There was no possiblility of a room change as the hotel was fully booked and in an effort to help,a couple of fans were sent to our room...which just helped to blow the hot air around!

      We spent a very uncomfortable and sleepless night trying to cool down and following a nice breakfast made our way to reception to check out.

      The pleasant girl at reception smiled when i said that i hadn't slept well because of the heat...and without hesitation said "air conditioning"? I was a little surprised by her next comment,which implied that each morning she dreaded check out time,as she was faced on a daily basis with customer complaints about the heat and lack of air conditioning!!

      My goodness Crowne Plaza,time to listen to your guests!!

      I'm so glad i wasn't some poor unsuspecting american visitor who had chosen this hotel to be my base for a week...I always though that health and safety required a set minimum and maximum temperature...if not for guests...what about the poor girls cleaning the rooms!!

      It is such a great shame,as my sister,who is not exactly loaded,had made such an effort to ensure my birthday would be one to remember..and feels now that this will definately be the case.This was the birthday where we had to lie on top of the bed,with two fans going hell for leather,the window open,awake for most of the time guzzling water in an effort to keep cool!

      Whats more...at check out,no mention of a rate reduction/any form of compensation...and extremely unhelpful to be shown a laminated card highlighting the room numbers which actually had functioning A/C!! My poor sis!!

      My advice-book the Crowne Plaza for its nice rooms,good location and pleasant on site facilities...but definately request...when booking..an air conditioned room...or you may enjoy the overnight sauna we were forced to endure!!

      Wish i could have stayed longer!!!

      from

      wow! this hotel was fab!!

      i booked it as a treat for my boyfriends birthday and it was well worth it!!

      the hotel is really luxurious and the service was excellent!

      we stayed for one night and could have used all heath club facilities but unfortunately, due to the huuuuuuuge buffet breakfast we munched, we had to go for a lie down and then had no time to sample it!!!

      (we looked thru the window though!!)

      the entrance to the hotel is concealed under a car park and is hard to find! other than that we had an amazing time

      Well located to city centre shops

      from

      my girlfriend and i stayed here for 2 nights 9th-10th aug. reason for our trip was to do a bit of shopping and visit family in north wales( no hotels of any standard in north wales!)

      hotel is located right next to the city centre, just walk out the door 2 minute walk and you are in the heart of the shops.

      we also had a nice walk along the roman walls which enclose the city and go via the river which is quite secenic if thats your sort of thing.

      hotel - entrance is dark and unwelcoming, but gets better as you venture further inside

      - breakfast - varied range of good quality food, however the

      service on the second morning was appalling.

      - cant comment on evening meal as didnt eat there

      - rooms were of a good standard

      - internet is ultra expensive (3 for 30 mins!)

      - reception staff very friendly and helpful

      - nice gym and swimming pool/sauna/steam room

      - parking was 7.50 a day which is about the average rate

      if you have time i would recommend visiting chesire oaks retail/leisure complex. it is massive and has major retailers at discounted rates. multiplex cinema, loads of reaturants. its only 25 mins drive from chester (follow signs to elsmere port and you cant miss it)

      for business or pleasure this hotel is a must if you are staying in chester.

      Dingy hotel lobby but with rooms are comfortable

      from

      Booked a deluxe room with this hotel but only found out that the room has no air-con after checking in. It was during the hot summer and air-conditioning has become a must. Service staff suggested to bring us a fan but its not good enough. We decided to downgrade to a standard room where there is aircon and the service staff threw in complimentary breakfast for us. She was also very kind to check that everything in the standard room was in perfect condition before transferring us. Overall, it is a very nice stay with all the places of interest within waling distance.

      Nice on the inside

      from

      The renovations that have been discussed are pretty much done as far as I could tell though the AirCon was not yet turned on the night I stayed there. The desk clerk gave us a fan and luckily it cooled off enough to make the night bearable. The rooms were very nice; the bed was comfortable and the bathroom modern and functional. The swimming pool was quite nice. The outside of the hotel is quite ugly and not fitting for the city but if you can overlook that it's a great place to stay. The only trouble I had was that when I went to exit the carpark in the morning I found I had to go into the hotel to get a token which meant backing up the parking ramp accomplish this. Perhaps there was a sign I didn't notice but when I checked in I did ask the girl if she needed my car license number which should have been a clue that I needed a token .

      Well worth the money

      from

      Arrived in Chester by train so wanted to stay in centre. There is a free shuttle bus from Chester station to the bus station which is about 200 yards away from hotel. The reception staff were very helpful and changed our room which had been wrongly booked.There is a good choice at breakfast which at the weekend stopped at 11.30 so you could really lie in. There is a small pool which is kept at a very nice temperature and the gym is adequate.

      The hotel is just off the main shopping streets with numerous restaurants and if you take a Busybus tour (we did a day trip to North Wales) they pick you up from your hotel. I would definitely stay there again.

      Fantastic stay!

      from

      I had an absolutely wonderful stay here at the hotel! The staff were great, a credit to the hotel, from the reservationist that took my booking to the housekeeping staff that cleaned my room! The refurbishment is almost finished, they are just finishing the air condtioning. I had read the reviews on this website and was nearly put off, but I was so glad that I ignored them, I couldnt fault my stay one bit! Of course there would of been fire alarms and a bit of disruption throughout the refurbishment, you have to bear with these things. The leisure facilities are great and the restaurant & bar are stunning! Also, Chester is great city with lots of fantastic restaurants & bars! Dont let the comments on this website put you off, you'll have a great time!

      Good Central Hotel

      from

      We were upgraded to an executive suite on arrival, which was an added bonus, as we'd only paid 60 per night including breakfast. The hotel is also very central to shops, bars and restuarants.

      The room was clean and facilities sufficient for what we required. The drinks are quite expensive in the hotel bar, however, on balance the staff were friendly and helpful.

      The hotel was good value for 60 (inc breakfast), however, if I'd have paid more than that I would have been dissapointed.

      Diastrous stay

      from

      Stayed here on nights of June 16 and 17, 2006. Returned home in the early hours of June 18 following a two hour drive after checking out at 11.15pm on June 17 due to excessive noise from a wedding disco/band in a function room immediately below ours. What annoyed us most was that we first complained around 5pm when the band was rehearsing and our room on the first floor was vibrating with noise. The air conditioning in our room didn't work so we had to have the window open which didn't help. Following two complaints we went out for a walk and then took refuge in the bar where we had a lukewarm and not particularly pleasant meal. We thought the function had been moved to another room as it was quiet until 10pm when the racket started up again. Following a third complaint when we were told the event was going on until 1.30-2am we were offered a room on another floor which had a small double bed when we needed twin. When the duty manager came to the room he said he could hear the noise the length of the corridor. We received a refund of our second night's stay but that didn't make up for the ruined weekend and the fact that a treat which was intended to last all Sunday in Chester was cut short. I'm writing to the general manager asking how he intends to make amends for our disappointment and I'll post the result here in due course. It's just ridiculous that rooms were booked over what the management must have known was going to be a noisy event. We checked in really early too so I can only think that people on special weekends, ie inclusive packages with DBB are treated less favourably, no airconditioning and overlooking a roof. Our credit card was also charged twice in error before we even arrived.

      Sense of humour required

      from

      My husband and I stayed at this hotel for 1 night only - special treat. Although we knew the check-in was 2.00 pm we arrived a little earlier 12.30 parked our car and checked-in. We were told the room wasn't ready but would be at 2.00 pm - no problem and off we went to do some shopping. We returned to the hotel at around 4.00 pm we were greeted by the fire alarm and had to leave the building - 3 fire engines arrived and after the hotel was checked out we returned back to the Reception to re-check.

      Our room still wasn't ready - it seems the cleaning staff had walked out in the morning - they apologised and said if we went to the bar we would be given free refreshments. We waited another hour and I then returned to the Reception - other guests were checking-in and being given their rooms. I complained and was offered a discount and received our well awaited room key.

      When we finally got to the room around 5.30pm, we unpacked and then there was another fire alarm and we had to leave the hotel. The hotel was checked again by the fire crews and we returned to our room - changed and went out for dinner.

      We had a lovely meal in Chester and had a wonderful evening. We arrived back at the hotel around midnight only to be woken around 1.30 am by yet another fire alarm. Patience and sense of humour by this time was wearing thin.

      Bleary eyed we went down to breakfast the next day - breakfast not that impressive - undercooked bacon and only flora for toast??

      Chester is a lovely city with great shops, restaurants and bars. This hotel is very convenient to all of these but they obviously have a lot of problems with both their staff and the wiring system at the hotel

      TripAdvisor Reviews Crowne Plaza Chester

      4.00 of 5 stars Excellent
       

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