Hotel Cascais Miragem
How has this hotel rated in the past?
Historical Traveler Reviews Hotel Cascais Miragem
Brandneues, fantastisches 5 Sterne Hotel
Ich war über Neujahrs im Hotel Cascais Mirage und muss sagen, dass sie dort eine unglaublich Party geschmissen haben!!!!
Das Ambiente war fantastisch, das Personal sehr freundlich und das Essen war klasse.
Außerdem ist das Hotel toll, alles in Marmor und zum Meer komplett offen, es ist nur 50 Meter vom Hotel .
Ein absolutes Muss dieses Hotel!!!
Cascais Miragem is a Gem!
Just read the review prior to mine and while I think the reviewer provides a pretty good description of the hotel itself and I can't necessarily refute any of the reviewer's deemed "negatives" of the hotel (other than his comments on service), I find the reviewer put too much weight behind what wasn't versus what was (although he still gave it an "Excellent" rating). I think the reviewer focused on too much on neighboring building or the minor inconvenience of having to get a physical to work out at the healthclub next door (but fails to mention that the healthclub - connected to the hotel - is one of the best healthclubs around - it is a full service health club not your typical "hotel" health club and well worth the 10 Euros). And the physical consisted on filling out a questionnaire and meeting with a cute female doctor to review your answers and take your blood pressure. Hardly onerous). Clearly hist three paragraphs of positives and only a small paragraph of negatives should not detract from what a gem this hotel really is.
Now for my review - I am a frequent business traveller and have stayed in hotels around the world. So much so, that at one point I probably had 200 hotel nights a year. So I'm not rookie with low expectations. I've stayed stayed at the Miragem in late June for a week with my family (we had two spacious and gorgeous adjoining rooms overlooking the pool). We also invited two friends to travel with us and they had another room down the hall.
The Service: The service at this hotel is first class all the way. From the pre-planning with the helpful reservationist (Sofia) who help us go through the room options most suitable for our family (Suite vs two adjoining rooms) and the Concierge (Nuno) she referred us to to help with our transportation, dinner and site-seeing needs. To darling Luisa, the beautiful young woman in charge of Guest Services, who greeted us upon check-in and walked us up to our room where strawberry milk and wonderful soft delicious choc chip cookies awaited my two children and a nice fruit platter awaiting my wife and I. During our stay, she and my youngest son Dylan (age 7) developed a special relationship with her always making sure he (and his brother and parents) had everything they needed to make this vacation special. That hello everytime we walk past her and the smile on his face was a kodak moment everytime. She was a person who not only did her job well but seemed to truly enjoy making sure her clientele enjoyed their stay. To the Front Desk personnel who, everytime we walked in the front door and even looked at the front desk, were always anxious to assist us (and allowed us a late check out....maybe its how you ask.....be nice and get nice back). Also, the internet is free in the room if you use the ethernet connection. Just can't get wireless - only available on the first 3 floors)
The Facilities - The hotel itself is modern and magnificient. Breakfasts were wonderful (best my family has ever had at a hotel) and while we didn't eat in the restaurants aside from breakfast and room service, they all looked wonderful. The pool is very nice and relaxing. Yes, it overlooks the highway in front of the hotel below (if you go to the railing, bend and look over). Otherwise all you see is the beach and the water. With the wonderful Holmes Health Club right next door (litterally one door down from the lobby) and the beach across the street, aside from perhaps a kids activity room, the hotel has all that you need, including a beauty salon down stairs - where my wife said she got the best manicure she has ever had.
The Location - While the reviews I read were pretty accurate with regard to describing the locale and surroundings, on my first journey out of the hotel I made a mistake by missing the underpass/walkway under the highway to the promenade/boardwalk along the beach and instead walked along the highway, past the eye-sore Hotel Estoril Sol next door and along the highway, past the large Jumbo Supermarket and into town. After this walk, I was a little disappointed with the location. However, after I discovered the underpass a half block down from the hotel, and walked into town along the promenade and the shops/restaurants/beach, I suddenly had a whole new found respect for the local. Then, when I walked the other way on the promenade over to Estoril and the Casino, I though you couldn't have a better location - right in the middle of downtown Estoril and Cascais - and a short/pleasant/safe walk away along the water. Also, train station only a 5 min walk with trains running every 15 mins to Lisbon - a nice ride along the coast. I visited other hotels, including some of the 5 star more boutique hotels in town, and while nice and right in town, none even compared to the Miragem in facilities or service.
This is my first review on Trip Advisor. Normally, my impressions are not strong enough to get me to spend time on reviewing, but in this case I could not resist. As the Miragem is an independently owned hotel, I felt an obligation to get the word out as to what a gem this hotel truly is and how great, helpful and friendly the service staff and management were. I even took pictures to share so people would better understand where the hotel was located.
As for my friends, both agreed, we started our trip off on such a high note we felt sorry for our next hotel in Lagos (the Tivoli Lagos) which never had a chance after the Miragem (nice in its own right but a step down from the Miragem). At the end of our trip, my one friend (with very high end taste) stated, he would come back to Portugal again just to stay at the Miragem - he liked it that much. This is truly a first class hotel at a moderate rate by comparison to other hotels I would put in its class (e.g., Four Seasons). And, you don't have to just take our opinion because as were departing to head down to Lagos, we heard from one of the staff that the Miragem had just won an award for Best Independently Owned Hotel in all of Portugal. Well-deserved guys (and gals) well deserved! All the best to Luisa, Sofia, Nuno and all those who made our stay a great one!
Great hotel for holidays
I agree with the previous review that the personnel was not only friendly but as warm and hospitable as hotal staff can be, we felt really at home. The beach and Cascais centre is in walking distance, and not to be missed. The food is excelent and the pool is great. That is why I do not understand the dissapointment of it not being and infinity edge pool...you've a good pool, as well as a great beach.
Also, on departure we were told that the children's club was being organised, so as a whole I recoomend it for holidays, as it is the only hotel in Cascais (apart from the Albartoz, which does not seem child friendly) with a good beach closeby.
PS: The next-door Estoril Sol building (NOT ruins) which cannot be directly seen from any hotel room, was being covered with canvas as we were leaving, so that's been taken care of too.....
Very nice hotel but not a dream
I stayed in the Cascais Miragem a long weekend, June 2006, with my family. The hotel's poetic website with dance and music and magic and the enthuastic reviews of all travellers on this website had raised our expectations way too high. Yes, the architecture is gorgeous, and so is the inhouse decoration. We thoroughly enjoyed the paintings, carpets, bathrooms, beds, flat screen TV, free internet in the lobby (10 euro daily rate for internet in the room), the most wonderful breakfast buffet we ever experienced in Europe, very professional and friendly staff in the restaurants (a bit less friendly at reception, I was really told off on the departure day, I only asked for a check out at 1h30 in stead of noon, but this was boldly refused after which I was told - unfriendly and with unappropriate authority - that the hotel was fully booked, which was not true), very nice swimming pool, location close to the beach and at walking distance from the very pleasant centre of Cascais and the seaside boulevard. And our son enjoyed the kids TV/cinema room and the in general very friendly attitude of staff. We also felt like kings in the private car which took us to and from the airport, the driver did not only drop us off, but went inside the terminal building to show us the check-in gate and returned to his car after an elegant hand kiss to my wife. Yes, apparently it is still possible in Europe to be treated as VIPs.
Then the down side: the 'infinity edge' is really just a very nice swimming pool with a very nice view on the bay of Estoril. Overlooking a busy boulevard. The hotel grounds (and the short walk to the beach) are unfortunately dominated by the ruins of a big 15 floors hotel (Estoril Sol) which apparently has been empty for a long while, and should be demolished or renovated. The looks of the building and its empty windows and deserted shops and graffiti on balconies destroy the poetic, magic looks of the Miragem.
The inhouse facilities (apart from some very good restaurants, and apart from one or two shops and some car shows and conference exhibitions) are really restricted to the outdoor swimming pool. There is no kids club, there is no health club, no sauna, no hamman, no massage. In a review on this site one year ago a traveller noted that unfortunately the spa was not ready. Well, I can tell him/her that the spa is still not ready. Worse: in the printed hotel directory it is said (under health club) that at the moment the hotel only has the outdoor pool. Although the rates (I booked no longer than a month ago) were advertised as "including access to healthclub, sauna". When I asked about it, I was without any attempt of apologising told that we could use the Holmen health club next door, however, as the desk officer also pointed out, 'but you need a doctors appointment first, because in Portugal you need a health certificate before you can enter a gym". Very practial to hear this on a Saturday, while leaving a few days later.
All in all, this is certainly a very good hotel, its architecture, quality of food and professional staff are its main assets. Location is good (close to train station, to beach, to Cascais centre, including one of the best jogging tracks along the coast I know), but ... in order to really become a five star, and give real value for the money (I paid a conference rate of 200 Euro), something needs to be done at the surroundings (the Estoril Sol ruins), the facilities need to be installed (kids club, health club) and the information on that 'construction process' should be more honest. I will with much pleasure come back next year to see the improvements, but will check-out the same day if things are the same.
Brand New fantastic 5 Star Hotel
I stayed at Hotel Cascais Mirage in the New Year's Party and I must say that they gave an incredible party!!!
The ambience was fantastic, the staff very friendly and the food was great.
Besides that the hotel by itself is amazing, all in marble and completely open to the Ocean that is 50 meters in front of the Hotel.
A must see and experience Hotel!!!
we were given a nice suite, the commercial manager came to say hello and we had a splendid candle-light dinner at the hotel restaurant, the service was perfect. Then they arranged a table for us at the Estoril Casino, and the next day we spent it at the pool, just perfect with an excellent service. We just missed the spa which was not open yet.
A Dream Hotel - Cascais Mirage
I had the opportunity to stay at the Hotel Cascais Miragem during a period of one week in October for a business workshop that was done inside the Hotel.
The hotel is located between the most prestigious villas of Portugal, Cascais and Estoril and they are both 25 min by car from Lisbon.
All you can see from the hotel is the incredible blue Ocean joining the Sky, the portuguese Riviera and the Cascais Marina.
All Hotel was created to take the most out of the cenario with 5 meters glass walls and rooms with one of the walls in the room, looking the Ocean,completly glass.
If you like marble, spacious areas and imponent structural design, the hotel makes you fell you are in one of the best hotels in the world.
The service is excellent and on time, and it seems that the employee´s are really happy and satisfied during their work, their smile´s looks truly honest!!!
If there is a Hotel that I would recomend to visit in Portugal it would be the Cascais Mirage.
Fantastic hotel Cascais Miragem and nearby towns
fabulous cascais miragem new hotel...all the bells and whistles. wonderful staff and surrounding towns. free internet access. made to order included breakfast. easy access to train..fun trip to lisbon. restaurants delicious everywhere every meal. beaches and views spectacular.
Cascais Miragem Teething Problems
I am writing this review as the newly built 5 star Cascais Miragem is yet to be included to the list of hotels in Cascais.
I visited the hotel in August 2005 after having to alter my stay in Cascais due to the flight disruption on B.A at Heathrow and subsequently being unable to continue all of my stay at the Albatroz Palace, (Thanks B.A!).
The hotel is located next to the empty and waiting to be demolished Estoril sol, and the only way to the beach is via an underpass near the Estoril Sol under the road and the train line to Lisbon, so be prepared to have to carry your buggy down the steps and up the other side if you have children.
Now on to the hotel. On the face of it the hotel looks very impressive, the marble clad foyer rises 3 floors to the pool level built high over the road which looks out over the bay of Estoril and Cascais, the rooms are fine as well, twin sinks, electronic air con, a sepatare marble clad shower cubicle as well as a deep bath, and the beds are fine.
Sadly the hotel is let down by a number of things which are significant enough to persuade me not to return. firstly and perhaps most importantly if you have kids or like a swim the outdoor pool on the 3rd floor is absolutely freezing, so cold that only the bravest guests venture into it and then only for 5-10 mins. Your kids will complain it is too cold, which then means a trip to the beach. The wind on the 3rd floor is also a significant hinderance on 1 day it was so windy it was impossible to sit up there and the wind on your face when in the pool reminded me of my surfing days in Newquay in Cornwall when i was a teenager, a numb face and aching jaw!
The hotel does have an indoor pool built into the Holmes Place gym that is in the building, but the pool was shut and will be shut for some time by the looks of things. Service at the poolside was also agonisingly slow, im all for a chill out but 1 hour 30 to get my dinner after ordering? By then my youngest one had fallen asleep! At breakfast it was no better, despite being 'self service' a long line of people had to wait each day for a cleared table. The maid also forgot to put loo paper in the bedroom and then took 1 hour to ring me a new roll. I asked for a 2pm late check out which was agreed and then when i returned to my room at 1.00 pm i has been locked out. The concierge were rude and they tried to charge me 90 eur extra a night for an extra bed in the room despite promising on their website that kids under age 8 got a bed for free ( this was refunded in the end i must add).
This hotel has the potential to be so good. But at the moment it is not 5 star. The staff need a kick up the backside and the pool definately needs to be heated, because without it its impossibe to enjoy being outside.
At 180 eur a night it was half as cheap as the albatroz palace and it felt it.
The hotel was also probably only 1/3 full, being new i guess, and so i hate to think how bad things could become if they got busy. The pool area also filled up at the weekends with local people who took the few sunbeds that they provide, which was poor as well.
Pull your socks up guys !
I am very sorry to know that this family had a bad experience while staying at Hotel Cascais Miragem and I would like to inform that I have taken the necessary actions to eliminate the mentioned situations wrote by the guest.
I would like to know the guest name in order to contact and personally appologise for the referred issues.
The Hotel is open since September 07th, 2005 and this informations are extremely important in order to better serve our guests.
I would like to welcome back to the Hotel this family in the near future and show that we have improved in all aspects.
Best personal regards
TripAdvisor Reviews Hotel Cascais Miragem
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