Miracle Springs Resort And Spa
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How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Free High-Speed Internet
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Historical Traveler Reviews Miracle Springs Resort And Spa Desert Hot Springs
Simply.......Affordable Luxury, at it's Best!
I was taken to the Spa at the Miracle Springs resort as a Birthday Present from my sister-in-law (she has been to many spas but keep coming back to this one), and it was the best gift I have ever received! My experience was very positive and exceeded my expectations. All the people that worked there were all very polite, curtious, and mostly very respectful. Now mind you, we went when it was about 55 degrees and raining outside, and all the pool outside were all heated (well except the "cool dip") and felt great (and very clean). Since being there I make it a must now to go to the Spa atleast every three months, and plan in the near future to spend a weekend there. I have told everyone about my positive experience there and I hope you try it out to, I am sure you will be satisfied as well. And in closing I only have two words "Combination-Massage."
Was I in an alternate universe?
I don't know why the other reviews are so positive. I suspect these people all have children. So the kids love it there, but for around $200 a night we expected a little luxury. Being there in the wintertime, especially, we expected the pools to be warm to hot. We did not expect all of the pools but three to be frigid, and the three hot ones were people-soup, with kids and parents spilling out of them in all directions. Also, we did not expect to be lied to regarding why some of the pools were cold. Apparently a hot spring pipe broke the day before our arrival, but we were not notified nor offered an alternate date or rate.
The service: We asked for a secluded room, but were given one right above the busiest pool. The staff grumbled about moving us, but were convinced. There were no batteries in the remote control for the TV, and after two calls to the desk and four hours of waiting, we had to go retrieve the batteries ourselves... to be told there was one maintenance person on duty, and she was in a truck at another facility. The grounds staff, front desk, bar staff and cleaning people huddled in groups and gossiped and could not be bothered.
The food was a mostly positive experience, with the exception of one inattentive waiter, a hostess for Sunday brunch who would rather talk on her cell phone than seat us and the omelet chef who wandered around and had to be begged to come back and cook. But the head chef was creative and approachable and the food was fresh and satisfying.
I suppose this review would not be so negative if our concerns had ever been addressed, or if the staff had responded to them or offered any compensation, but we felt like they wanted us to pay and go away and not bother them. We have gone away, and we will not be going back.
P.S. Don't be fooled by the offered "late check-out" option. If you stay until 5:00 p.m. you pay an extra $50. Even if you could not get in the pools all weekend because of the crowd and it's just eased up on the day of departure.
The true miracle is the midweek pricing
This was my second visit to Miracle Springs. I thought perhaps my first visit, also midweek in September after Labor Day, was a fluke, based on the long list of bad reviews, but no.... this visit was EVEN BETTER. This is not a luxury hotel, by any means, but it is very clean, and the service was excellent. Every staff person I talked to was courteous and went out of their way to keep me happy. The grounds are flat-out wonderful. And mid-week, in September, we had the place to ourselves-- again! Maybe people stay away because of the heat, but while it WAS hot, it was also very very relaxing to lounge about in the shade of the lush desert landscaping, and try to select which of the numerous pools to try out this time. The pools are super clean, the staff very helpful, and the SPA was over-the-top wonderful. We each (my sister and I) had a 2 hour treatment, also at special mid-week bargain prices, and were very happy. The number of limos seen bringing day-trippers up to the spa from Palm Springs tells its own story. This place is a bargain, and a true find! The rooms are adequate but comfortable(bring your own pillow if you are super picky...). The air conditioner works great (we have had rooms 221 and 224), and the in-room large fridge is a great idea-- bring your own liquid refreshments for poolside to save money. The over-all experience will leave you renewed and refreshed. I can't wait to go back. Would you believe---$69.00 a night (booked over the internet, midweek, low season). GO!!
Great place to unwind and relax
This is a great place to relax, great prices, great services, reasonable rates on dining, excellent rates on ammennities, plently of spas, spacious rooms, the room service was excellent, the chukawalla restraunt has excellent dining experience. Overall a very pleasurable experience.
Could/Should be much better!
I should know we have been going to this Hotel for five years. This is not a resort but more like a Holiday inn, My complaints are: the blankets are ALWAYS worn out and ratty almost in tatters a disgusting brown color. The Sunday Brunch is horrible, cheap food and not enough of it, they ALWAYS run out by 12:30,service has been bad to worst at times. One time we told them we refused to pay for brunch if they didn't refill the food trays. But if you have kids you just kind of go with the flow to feed them and get on with the day. Bar is part of open cafe no big deal ,drinks are $$ But no choice as the town of Hot Springs is a run down pit. However your drive to Palm Springs is straight down only about 10 to 15 minutes away with lots of resturants but if you just want to hang out at the hotel your kind of stuck. There is a Wal mart and Mcdonalds and 7-11 that is about it for the town. The mineral pools are awsome but not always as clean as they could/should be. The grounds are being made better with lots of flowers and they are landscaping better and no trash. The view of the mountains is awsome from every pool sometimes snow is on the mt. caps. Sometimes there are groups of people and it is crowded and then your in hell but sometimes we have had the place just for us and very peaceful time, just the luck of the draw. The rooms do have matching decor wallpaper and pictures etc and fridg but be sure to ask to make sure you get a fridg you'll need it for snacks and drinks. The pools are open 24 hrs and are very warm to hot so we go there for that reason and go out to the casinos in Palm Springs at night that is a real good time. The price is based on what they can get out of you. I never have a treatment so I can't speak for that The mineral pools are plenty for us.
Timing is everything!
We attended an Elderhostel based in this hotel, therefore we had no choice. I did read the reviews before we went on the trip however and I had some trepidations. We checked in a day before our group, a Saturday, and the hotel was full of families enjoying the last weekend of the holiday season. Our room smelled like smoke or perhaps inroom cooking by our neighbors. We were assisted moving immediately. We had a standard outside second floor room with a view of the parking lot, due to our group rate. It was comfortable, and after the holiday families left pretty quiet. It was an room with an adjoining room door, and our neighbors could be heard too clearly. . The pools are wonderful and warm and open to adults 24 hours a day. The Sunday buffet was good, and the food our group was served was very good. The staff was always helpful and gracious. I would have liked a coffee maker in the room especially since coffee wasn't complementary in the lobby/restaurant, but the room had a refrigerator. If I were staying there on my own I would chose a second floor pool view room in order to have a view, but still have privacy. There is really nothing in Desert Hot Springs, but if you like pools and spas this is a good choice.
An wonderful experience
First of all, I have to say that although this hotel is a little on the pricey side, it is definitely worth it. It really doesn't matter if u get a pool view or no view; I personally don't think a pool view is worth an extra $10. BUT, the pools are beautiful!! I noticed when we were in the pools that the downstairs rooms had lounge chairs and a bigger patio space, which is nice (although I don't know how much those would cost). The rooms are very new and clean, although the minimalist furniture and wall decor did not attest to the $120 rate/ night stay.
The restaurant was great.. I had a delicious pasta dish, and my sister had great ribs. DO NOT get their soup (even if it's $1 extra), because it is literally in a bowl the size of a coffee mug! Overall, pools with natural hot spring water were so soothing when you soak in them during the cool desert night and look up at the clear sky too see all the stars.... not to mention they are open 24 hours!! I would recommend this hotel if you want to visit the beautiful desert, and do some serious shopping at Cabazon.
A Great Deal and Lots of Fun
My wife and I recently visited Miracle Springs. What a beautiful hotel! Quite a few of the places in Desert Hot Springs are small and not distinctive, nothing to write home about, and kinda run down and funky. This was really different, more like staying in quality accommodations like in Palm Springs. But without the expense! Rates were nothing like Palm Springs. It's very affordable, and our rooms were spacious, clean and well-serviced. We liked swimming and soaking in the outdoor pools. I think that there are 7 or 8 or them in what is sort of like a tropical landscape. A few kids but nothing overwhelming. The weather was perfect with a gentle breeze, which made our sun tanning comfy despite the heat. We both cooled off with a couple drinks from the bar; enjoyed the luxury of pool side service. Both of us would also recommend the Spa Treatments, too. Made us both melt with the pleasure of the experience. I read the review where it said that Miracle Springs was a motel. That's just plain wrong. While it's not the Givanche, nor the Ritz Carlton, it's a class above the best Holiday Inne and deserving respect for architecture, staff and appointments. It's a fine hotel with very affordable prices and that's why we're soon going back.
Great place for families with kids!
We live about 2 hours away. We have 2 small children. The first time we stayed here we had a room upstairs with a balcony.. the room did have some ants in the bathroom but then again so did our house at the time. We loved all of the different hot tubs and the pool. The brunch was perfect for our picky eating kids. The 2nd time we stayed here we knew what room to ask for. It was PERFECT .. for us.. we had a hot tub right off of our patio and could easily hear if the kids woke up through the screen door. There is a fridge in the room and we had our ice chest on the patio. There were no ants in this room but it did take them more than 12 hours to remove our food tray from room service left outside our room. We spent hours swimming and since the pools can be used 24 hours a day we got to go at all hours of the night. The massage I had was ok. You can't beat it for the price. We are heading back there this Memorial Day.
In spite of the bad review on this site, I stayed at Miracle Springs. I really enjoyed it. The hotel has a nice layout, with eight hot spring pools in the courtyard. It is a newer hotel and has welcoming decor. We got some nice spa treatments and a decent meal at the hotel restaurant.
The staff was friendly and accomodating and we got a great two for one room deal. You have access to the facilities at the Desert Hot Springs Spa next door as well.
The only thing I wasn't pleased with was the delapidated exercise room which was all the way at the hotel across the street. I would recommend this hotel and I would stay there again should I head to the Desert.