Minto Suite Hotel
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Historical Traveler Reviews Southview Guest House Windermere
In October, my wife, I and our 2.5 year old son stayed at Minto Suites for one night, the second time we've done so in the past year, and both times we were more than happy, it will now be our place to stay on all future trips.
The location is great, close to downtown and not to far from suburbs (Ottawa pretty small as it is compared to bigger cities, so everything feels close). We took a one bedroom suite with 2 bathrooms, mini kitchen, and pull out couch (accomodated our son). With the mini market in the hotel, we were able to easily get supplies and store in the fridge. Fully stocked kitchen (plates, glasses, etc) allowed us to eat if we chose to in the room. The extra bathroom is great when getting ready in the morning, and when needed, the washer and dryer were a god send as well. The pool was nice, seperate change room. Staff was friendly.
This is not by far the most luxiours place in Ottawa, but the size, amenities and central location makes it a great place to call home central when visiting.
Nightmare! We have stayed at this hotel before and enjoyed it but the last two times -June 2004 and July 2004- were a total nightmare. There is construction going on in the underground parking and you could hear the drilling throughout our room up until 10:30 at night. It was loud drilling. When we asked the staff at first they said it would stop at 5, then 8, then at 8:30 they said that they never spoke to us about it and were unaware of any noise. They also charge an extra tax now for promoting tourism. Staff were indifferent and offered excuses only. If they had been truthful it may have helped.
Nice suite, but very unfriendly front staffs
We stayed here in Sept 22 '04 for 3 nights at 1 B/R suite. The suite itself is very nice: bright, spacious and well equipped. But the front desk staffs were the most unfriendly bunch I've ever come across, and I travel quite often. In fact when we arrived there at 10.30 pm, there was only staff at the reception desk who was busy arguing for quite sometime with a couple of guests over deposit payment (he was a bit rude to the guests), ignoring us completely. When another staff finally showed up, he turned out to be unfriendly as well, without even a hint of a smile. I thought it was because it was late at night (it shouldn't be an excuse though) but they had the same unfriendly expression day after day.
The concierge, however, was very friendly and helpful when we asked for some informations.
Great room, terrible service!!
I wish I could have given this hotel a better review. I stayed there with my sister and brother in law on September 10th and 11th for a wedding. We were arriving late on the 10th, and I took anotgher users' advice and called ahead to advise them we would be arriving late (around midnight). They said it was no problem and I asked if they needed payment when we checked in, to which they replied no, they had my credit card and that was enough.
We arrived at the hotel, and were impressed with our first glimpse. When we went to the check in counter, there was no one there. I could see a woman with a phone piece off to the side, and I attempted to get her attention. She didn't acknowledge me, but turned around and said "Umm, there's a woman at the counter, can you go see her?" to someone, who was the Night Manager. He came to the counter and without apologizing for the delay, he asked how we were planning on paying. I said likely cash when we checked out. He said we had to pay now and there was an additional deposit required. I told him that I hadn't been told twice (when I made the reservation and when I called the hotel to advise on our arrival time) that this was necessary. I/we usually stay at the Sheraton and have never had this occur. I understand that you need to leave a credit card, but I had specifically asked, twice. The night manager basically argued with me about what I had been told.
By this time, we were too tired to care, and aske him how much of a deposit he needed. He said at least $30/night. I asked him for exactly how much. He settled on $30/night. So our room came out to $365 and with a $60 deposit, I figured $425 would be sufficient. I went to grab my credit card from our baggage, and when I returned he was helping another customer so he got another agent to help us. I told her she could take the $425 from my card. She said that no, it was actually $500, because she needed to round it. Now I got angry. I told her to get the manager back out. I explained to him how I got my $425 and refused to put anymore on my card. He eventually agreed, and we finally got to our room.
I had requested a one bedroom suite with a pullout couch. The room itself was absolutely gorgeous. The only thing was that the room I had booked was supposed to have a powder room. Not an issue, and none of us felt like arguing anymore.
We decided to have a drink and on our way out I asked for extra blankets to be sent up. Another agent said that there should be two in one of the drawers. When we returned, we got out the blankets and realized that we'd need a couple more as they were very thin. My sister called down and was told that they couldn't because they were in the middle of renovations. She asked if they could grab some from an empty room, and was told that they would try. 30 minutes later, nothing. My brother in law got on the phone, and again got the same excuse. He asked why we weren't told of the renovations when we booked if they were going to use it as an excuse. For $155/night, you should be able to provide extra blankets. About 10 minutes later, there was a knock on the door and two blankets were thrown at my brother in law. No apology, nothing.
The Minto is not worth it. Next time we'll be sticking to the Sheraton.
Great hotel, great value
My wife and I spent three nights here mid-week from Feb. 9-12/04. From the moment we arrived at the front desk to the pleasant smile upon departure we were highly impressed. STAFF - Every staff member was courteous, kind, and prepared to do whatever it took to make you happy. Case in point, leaving our room to go to the elevator there was a hotel worker with a large "buggy". When he saw us coming he moved out of the way and didn't get on the elevator when it arrived, thus putting us first. That was the level of care the staff was more than happy to provide. The front desk was great each time we talked to them, the maid did a great job, the pool staff was very friendly and helpful. Finally Mark from the Marketing department took us to look at a larger room for another potential trip next year, he was very helpful and actually asked us questions that would obviously help him to better market the hotel to the public. ROOM - We booked a one room studio suite but when we arrived they moved us to a one bedroom suite. This was wonderful! The suite was large, had everything we needed, and more. A washer and dryer, which we didn't really need but did dry our clothes once. Two bathrooms, two t.v.'s, three phones, including one in the bathroom, and a king size bed with extra pillows alreadyin the room. The efficiency kitchen was everything we needed with all the appliances abnd implements you could need. The only thing missing was a full stove! The seperate bedroom was nice when I couldn't sleep so I left the bedroom, closed the door, and watched t.v. and snacked without disturbing my wife at all, who slept great. A complete bill was under our door on our final day with all our charges (underground parking - $14/day, one long distance call) POOL - The pool, whirlpool, and sauna was lovely. The staff member at the desk provided me with a towel and a free locker to lock up my clothes. Most people using the facility (hotel guests and Minto corporation employees) were there to excercise, do laps, etc... We were one of the few couples who just came to relax and enjoy. Very clean pool, 20 metres long and 4 feet deep everwhere, would have liked to have dived into the pool but that's no big deal. The whirlpool was motion activated when you approached to go in, was very hot and comfortable. The sauna was dry heat and I couldn't stand it too long before going to jump in the pool again. The changerooms were also very nice and more than just a bench and a locker. Bathroom, showers, sitting area, very nice. EXTRAS - I was amazed how fast the elevators came and moved, very quick to get in and out quickly. Actually this was my only pet peeve, the hotel is seperate from the whole Minto building, so you used the hotel elevators to get to the lobby, then had to walk out of the hotel (inside the building) to get to the parking garage elevators. A little annoying but no big deal really. Lots of parking available as you might expect in the dead of winter mid-week. Actually Mark told us that they have a lot of Canadian government guests as you muight expect as well. The hotel was an eight minute walk to the Parliament buildings and if you're cheap like me and don't want to pay for parking at the hotel AND somewhere else many of the city buses stop right outside the hotel and we used them twice to get to a museum ($2/half hour parking as opposed to $3.40 a trip for two of us on the bus) just over the river in Quebec. I found this hotel to be very family friendly, the rooms were pefect for this. The one bedroom would be perfect for us with our two kids, whom we left at home. The pull out couch would do them fine with us in our cozy bedroom. The two bedrooms we saw were very spacious and the full kitchen was great as well. If we head back to Ottawa in the near future we'll definitely head back to the Minto. Ah yes, we saved about a hundred dollars booking it through an Ottawa website, and it cost us $420 Cdn. for three nights including taxes, or $125 a night for the room. Feel free to ask any questions you may have I'd love to help you out!
Ottawa should be renamed "You shoulda went to Quebec City". My wife and I contacted Ottawa Escapades a subsidiary of Ontario Destinations, Inc.
a month in advance to make our travel arrangements. Please under no circumstances use this company to make your travel plans. Just give me your credit card number and let me make them instead. An intended $125 per night two night stay at a member hotel became a $700 package including various museum passes, dinner and accomodations. My wife and I said what the heck and booked the package which required a $100 deposit. Upon arrival in Ottawa we were informed by the Minto Place staff that their agent booked the reservations but no package vouchers were forwarded. We bought up the possibility that they misplaced our package; my family went from no room at the inn to discounted rate and suite upgrade. The room we had was actually very nice. We decided we would make alternate plans and contact Ottawa Escapades the next day, cancel our non-existant package and get our deposit back. PLEASE NOTE: In the Minto Place building there is a convenient street level mall which includes a market, drugstore, bank, a food court and some self-contained restaurants. On the weekend we were there it was so dead that I went to the bank to get some cash at Canada Trust and could holler at my wife seated in Noah's Restaurant if I should take $60 or $100 out. The following evening we had dinner at the Byward Market-Keg after visiting the Museum of Civilization and their fine Children's Museum. We pay with our debit card and it was declined. Turns out instead of crediting our deposit back, Ottawa Escapades charged our account TWICE for the FULL PACKAGE (over $1,000). We definitely should have went to Quebec City....
Excellent, but no ....!
A really neat place for the business traveller - esp in winter. But the biggest let down was the lack of high speed internet connection. One additional point - room prices should be kept stable. There was a $25 price difference with a period of 3 weeks.
We love the Minto!
My husband and I stay at the Minto every time we're in Ottawa. It's a little off the beaten path but if you're in good physical condition it's well within walking distance to Parliament Hill, Byward Market, and the National Arts Centre. We've also walked to the Museum of Civilization from the Minto; it's a pleasant hike on a nice day. Rooms are always clean and spacious, and kitchens are well-equipped. Even the studio suites have charming little pullman kitchens; great if you want to visit Byward Market and then cook up the goodies for a quiet dinner in your room. You can pick up a nice bottle of wine in the shops right below the lobby. The exercise facilities, pool, and hot tub are wonderful, much bigger than you often find in a hotel, and locker rooms are always spotless. The last hour before the pool closes at night is adults only. This won't make your kids very happy, but it's nice for adults who are traveling without their families. Staff are always helpful and friendly, quick to respond to questions or problems, and very accomodating about special requests. Food is OK but not incredible, probably the only thing that kept me from giving an excellent rating. Breakfast at Noah's is good, especially the brunch buffet. The Dancing Mermaid isn't open on Saturdays or Sundays. The one time we ate there we were the only customers in the restaurant and we were disappointed to find that the menu was extremely limited, nothing like the seafood and pasta extravaganza we'd hoped for after reading descriptions of the place. It may be that they were in the in the process of changing the menu, but we probably won't go back to find out.
Minto Place has it all
Minto Place Suites is a travelers delight! I needed to be in Ottawa on business but brought with me my toddler and spouse. The location was perfect. I was close to all the government offices I needed to visit. The best part is that there is an underground mall just below the hotel with a drugstore, 24-hour convenience market, and lots of places to eat. It was wonderful not to have to venture outside on a cold Ottawa afternoon to get lunch!
The room was ideal we had a suite with a washer/dryer which made our one week stay with a one-year old great. We all loved the pool! There is a sauna and whirlpool too. The Room Service was prompt and polite and not too terribly expensive. Housekeeping was efficient as was maintenance (during our stay we needed a light bulb changed and the toilet fixed both were done within 10 minutes of our phone call to the front desk).
The one drawback was that we arrived late at night and it took nearly 20 minutes for the front desk staff to locate a bellman to help us with our luggage. We did receive an apology from the hotel management My advise: If youre arriving late at night, call the hotel from the airport to let them know youre on the way so that they can have a bellman at the door waiting for you!
Everything was perfection. Staff couldn't be more helpful and friendly. Rooms spacious, very clean and well supplied. Room service and Restaurants excellent. Couldn't ask for more regarding fitness centre, pool and whirlpool. Reasonably priced. Definitely will return.