Minto Suite Hotel
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Historical Traveler Reviews Minto Suite Hotel Ottawa
In October, my wife, I and our 2.5 year old son stayed at Minto Suites for one night, the second time we've done so in the past year, and both times we were more than happy, it will now be our place to stay on all future trips.
Nightmare! We have stayed at this hotel before and enjoyed it but the last two times -June 2004 and July 2004- were a total nightmare. There is construction going on in the underground parking and you could hear the drilling throughout our room up until 10:30 at night. It was loud drilling. When we asked the staff at first they said it would stop at 5, then 8, then at 8:30 they said that they never spoke to us about it and were unaware of any noise. They also charge an extra tax now for promoting tourism. Staff were indifferent and offered excuses only. If they had been truthful it may have helped.
We stayed here in Sept 22 '04 for 3 nights at 1 B/R suite. The suite itself is very nice: bright, spacious and well equipped. But the front desk staffs were the most unfriendly bunch I've ever come across, and I travel quite often. In fact when we arrived there at 10.30 pm, there was only staff at the reception desk who was busy arguing for quite sometime with a couple of guests over deposit payment (he was a bit rude to the guests), ignoring us completely. When another staff finally showed up, he turned out to be unfriendly as well, without even a hint of a smile. I thought it was because it was late at night (it shouldn't be an excuse though) but they had the same unfriendly expression day after day.
I wish I could have given this hotel a better review. I stayed there with my sister and brother in law on September 10th and 11th for a wedding. We were arriving late on the 10th, and I took anotgher users' advice and called ahead to advise them we would be arriving late (around midnight). They said it was no problem and I asked if they needed payment when we checked in, to which they replied no, they had my credit card and that was enough.
My wife and I spent three nights here mid-week from Feb. 9-12/04. From the moment we arrived at the front desk to the pleasant smile upon departure we were highly impressed. STAFF - Every staff member was courteous, kind, and prepared to do whatever it took to make you happy. Case in point, leaving our room to go to the elevator there was a hotel worker with a large "buggy". When he saw us coming he moved out of the way and didn't get on the elevator when it arrived, thus putting us first. That was the level of care the staff was more than happy to provide. The front desk was great each time we talked to them, the maid did a great job, the pool staff was very friendly and helpful. Finally Mark from the Marketing department took us to look at a larger room for another potential trip next year, he was very helpful and actually asked us questions that would obviously help him to better market the hotel to the public. ROOM - We booked a one room studio suite but when we arrived they moved us to a one bedroom suite. This was wonderful! The suite was large, had everything we needed, and more. A washer and dryer, which we didn't really need but did dry our clothes once. Two bathrooms, two t.v.'s, three phones, including one in the bathroom, and a king size bed with extra pillows alreadyin the room. The efficiency kitchen was everything we needed with all the appliances abnd implements you could need. The only thing missing was a full stove! The seperate bedroom was nice when I couldn't sleep so I left the bedroom, closed the door, and watched t.v. and snacked without disturbing my wife at all, who slept great. A complete bill was under our door on our final day with all our charges (underground parking - $14/day, one long distance call) POOL - The pool, whirlpool, and sauna was lovely. The staff member at the desk provided me with a towel and a free locker to lock up my clothes. Most people using the facility (hotel guests and Minto corporation employees) were there to excercise, do laps, etc... We were one of the few couples who just came to relax and enjoy. Very clean pool, 20 metres long and 4 feet deep everwhere, would have liked to have dived into the pool but that's no big deal. The whirlpool was motion activated when you approached to go in, was very hot and comfortable. The sauna was dry heat and I couldn't stand it too long before going to jump in the pool again. The changerooms were also very nice and more than just a bench and a locker. Bathroom, showers, sitting area, very nice. EXTRAS - I was amazed how fast the elevators came and moved, very quick to get in and out quickly. Actually this was my only pet peeve, the hotel is seperate from the whole Minto building, so you used the hotel elevators to get to the lobby, then had to walk out of the hotel (inside the building) to get to the parking garage elevators. A little annoying but no big deal really. Lots of parking available as you might expect in the dead of winter mid-week. Actually Mark told us that they have a lot of Canadian government guests as you muight expect as well. The hotel was an eight minute walk to the Parliament buildings and if you're cheap like me and don't want to pay for parking at the hotel AND somewhere else many of the city buses stop right outside the hotel and we used them twice to get to a museum ($2/half hour parking as opposed to $3.40 a trip for two of us on the bus) just over the river in Quebec. I found this hotel to be very family friendly, the rooms were pefect for this. The one bedroom would be perfect for us with our two kids, whom we left at home. The pull out couch would do them fine with us in our cozy bedroom. The two bedrooms we saw were very spacious and the full kitchen was great as well. If we head back to Ottawa in the near future we'll definitely head back to the Minto. Ah yes, we saved about a hundred dollars booking it through an Ottawa website, and it cost us $420 Cdn. for three nights including taxes, or $125 a night for the room. Feel free to ask any questions you may have I'd love to help you out!
Ottawa should be renamed "You shoulda went to Quebec City". My wife and I contacted Ottawa Escapades a subsidiary of Ontario Destinations, Inc.
Excellent, but no ....!
A really neat place for the business traveller - esp in winter. But the biggest let down was the lack of high speed internet connection. One additional point - room prices should be kept stable. There was a $25 price difference with a period of 3 weeks.
My husband and I stay at the Minto every time we're in Ottawa. It's a little off the beaten path but if you're in good physical condition it's well within walking distance to Parliament Hill, Byward Market, and the National Arts Centre. We've also walked to the Museum of Civilization from the Minto; it's a pleasant hike on a nice day. Rooms are always clean and spacious, and kitchens are well-equipped. Even the studio suites have charming little pullman kitchens; great if you want to visit Byward Market and then cook up the goodies for a quiet dinner in your room. You can pick up a nice bottle of wine in the shops right below the lobby. The exercise facilities, pool, and hot tub are wonderful, much bigger than you often find in a hotel, and locker rooms are always spotless. The last hour before the pool closes at night is adults only. This won't make your kids very happy, but it's nice for adults who are traveling without their families. Staff are always helpful and friendly, quick to respond to questions or problems, and very accomodating about special requests. Food is OK but not incredible, probably the only thing that kept me from giving an excellent rating. Breakfast at Noah's is good, especially the brunch buffet. The Dancing Mermaid isn't open on Saturdays or Sundays. The one time we ate there we were the only customers in the restaurant and we were disappointed to find that the menu was extremely limited, nothing like the seafood and pasta extravaganza we'd hoped for after reading descriptions of the place. It may be that they were in the in the process of changing the menu, but we probably won't go back to find out.
Minto Place Suites is a travelers delight! I needed to be in Ottawa on business but brought with me my toddler and spouse. The location was perfect. I was close to all the government offices I needed to visit. The best part is that there is an underground mall just below the hotel with a drugstore, 24-hour convenience market, and lots of places to eat. It was wonderful not to have to venture outside on a cold Ottawa afternoon to get lunch!
Everything was perfection. Staff couldn't be more helpful and friendly. Rooms spacious, very clean and well supplied. Room service and Restaurants excellent. Couldn't ask for more regarding fitness centre, pool and whirlpool. Reasonably priced. Definitely will return.