Better than Home

We had a lovely stay at the Knickerbocker. The staff was helpfull and friendly. Room was clean and nicely appointed. Convieniently located on the magnificant mile we had a short walk to shopping or bus to see the attractions. The hotel even gave us complimentary cocktails since it was our honeymoon! We dont drink alcohol but the bartender was very nice and made me a great virgin strawberry margeritta. The gentleman who played the paino at the bar was wonderful and we enjoyed our stay very much. Thank You Millennium Knickerbocker!

Millenium Knickerbocker

We stayed at the Knickerbocker on August 21 and 22, 2003. Having read reviews posted to this site in advance, we were not sure what to expect. From arrival to our departure, every employee we encountered was exceptionally courteous and appeared genuinely happy to have us. The room was smaller than expected for a double, but gleefully decorated. We felt like we were in a brothel! The beds were very comfortable, the rooms quiet, there was a coffeemaker, blow dryer, and complimentary USA Today. The location was perfect, right on the Miracle Mile, a block from the Hancock Tower. Valet parking was $35 per day and was a shock, however we had read about this in another posting and were prepared for it. Our room was obtained online and was only $79 for a double, so we really didn't mind the valet cost. We would stay here again - just for the location and comfortable beds alone!!

Not again here either

Service was subpar. There were problems with the hotel rooms -- bathtubs that were clogged, broken doors. Flow between meeting rooms was awful. The only plus I see is the location. This hotel otherwise is overrated by AAA and the reviewers below.

Never Again

Rude, rude, rude! We stayed here on July 4th weekend. We drove from Michigan, we called customer service to get directions from I-95 w/c is a major highway to Chicago-- calling them from a cellphone, telling them we're in a middle of a storm and that we're lost....we were put on hold, forwarded to another person who did not know how to get to the hotel and we were on hold again. Giving up we decided to just exit the highway and try our luck at a 7-11 store. When we finally arrived at the hotel at 2 am no one was there to take care of our car so we looked for parking ourselves. Checking in we were not greeted by anyone, even the receptionist did not greet us!! no welcome to the knickerbocker, nothing! The man at the reception was rude, which makes me think what kind of customer service training this hotel has. The guy could not find our reservation and he seemed frustrated that we are checking-in at 2 am!! Well if they were able to give us directions maybe we would have been there 2 hours earlier. The room is not even spectacular, very small, probably a little bigger than a walk-in closet. Stay here at your own risk.

Not Again

The hotel lost our reservations and then couldin't accommodate what we needed. they gave us a room much smaller than we needed and when we requested something diffrerent they were unable to fulfill our request.

we opted to leave the hotel and after there mistake of losing our reservations, they still charged us an early check out fee. If it wasn't for the great location of the hotel, there would be nothing positive to say/

Fantastic!

Fantastic. Secured a room here through priceline, and what a bargain. Just off the Magnificent Mile, around the corner from the John Hancock Observatory. Room was beautifully decorated, if a little small. There were, however, two double beds which took up a fair amount of room. CD-player was in the room, as was the normal coffee maker, etc. Morning USA Today paper was gratefully accepted!Thanks

I Can't Wait To Return

I was guest at the hotel from May 16th -May 18th, the service received was excellent. From the valet parking (Arrid), Night front desk person (Wayne) to the remarkable Concierge (Pyne). My stay there was unforgetable. The Millennium will always be my home away from home.Sincerely, Sharon Evans Room 302

Great Hotel

Just got back from the Windy City, had a Great Time the Knickerbocker hotel was great the people that work at the hotel were also wonderful.

Great place to stay.

I just got from one of the best vacation experiences.I got an excellent price on the hotel off of an online service. About 1/3 of what I have been seeing. Valet is kind of spendy at $32 a day.Wish there was a pool or hot tub. Because the hotel is right in the shopping district, my feet were hurting. Walked all over town. Not that there isn't alternatives. El train is within walking distance. Cabs everywhere. Buses everywhere. Even saw horse drawn buggies.I can't say enough good things about this place. I loved it.

Quaint and homey with a must-have location

Just got back from a short trip to Chicago. For my first time in the Windy City, I wanted a hotel on the Magnificent Mile, and not too expensive (I got a deal on Lodging.com for $109/night for this 4 star hotel). The Millennium Knickerbocker was perfect under these criteria. The hotel is on the North end of Michigan Avenue, directly across Walton Place from The Drake, and only a block to the running/cycling/bike path on Lake Michigan. So, a fantastic location. Yes, the rooms were small and, yes, the bathrooms were even smaller, but they were completely functional. For those going to Chicago to see the city and not hole up in their room the entire time, this hotel was great. The rooms are not glamourous and some of the decor even seems a bit thrown together, but everything is clean and sanitary. Bring your own shampoo/conditioner/soap though...the stuff they provide isn't so great. The service was first-rate however, especially that of the concierge. Whenever we inquired about the location of a certain restaurant or a boat tour, instead of merely pointing us in the right direction, he gave us priority passes with which we could avoid lines. Though the next time I visit the Windy City, I'll probably try another hotel, the Millennium Knickerbocker was terrific for a first-time trip.