Millennium Hotel St. Louis
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Historical Traveler Reviews Millennium Hotel St. Louis Saint Louis
When I reserved the room about 3 weeks before I requested a smoking room,a view of the arch, and to put us up in a high room. They said ok! When we got there we were on the 5th floor and a non smoking room. My girlfriend wnet down to complain and they said it was just a request and it doesn't mean you're going to get the room. What kinda service is that! If they would have told me when I was making reservations i would'nt of done it.Then I found a COCKROACH crawling on my toothbrush! They jut told me to fill out a card to complain! I thorughly am not impressed with this Hotel and I wouldn't recomend staying at this Hotel
Not that bad
All in all, our experience was good. The room was clean and the staff was very friendly. We went for the July 4th holiday 2003. We only ran into a few minor issues which would not discourage me from staying here again. When we first got there, we were surprised by the parking price ($15.00) per night and then we learned the parking garage is across the street. We had a baby with us and didn't want to leave the baby and one of us to go park the car so we parked and then lugged our stuff across the street, mind you, there is no cross walk directly across from the garage to the hotel, you have to go to the corner to find one and trying to cross without a signal is almost impossible during 4th of July weekend! When we got to our room (after waiting a while for the elevator which I must admit was slow the whole weekend), we flipped the switch only to find that the lights did not work. Turns out, they were all unplugged ?!? We were also a bit confused as to how to get to the pool as it was not clearly marked so we asked. We were pointed to a set of doors that had the "emergency exit only" signs and alarm boxes on them. Only later did we find out that the alarms on those doors were not in use so those were the ones we used to get to the pool. The only other thing we ran into at the hotel was one night at the restaurant, they were VERY shorthanded. We saw a lot of upset customers however, we were told while waiting to be seated that food off the menu would be a 45 minute wait. (we opted for the buffet which was ready and pretty good at that.) All in all, our experience was a learning lesson but we will stay there again as the convenience to all the attractions can't be beat especially with a little one who occasionally got fussy and had to be brought back to the hotel for nap time! Oh yeah, did I mention that we took the stairs while lugging a stroller and child in hand because the elevators were extremely slow... It was a good thing we were only on the 4th floor! Hope this helps!
No Holiday at the Millennium
How can a hotel be so unprepared for the 4th of July holiday? Poor service, long check-in lines, poor to no service in the restaurant and NO ICE could be found in the hotel. It was only 97 degrees that day. We will probably not stay at this hotel again.
Nice location, room - No Customer Service
My husband and I go down to the Fair St. Louis every year for the 4th of July and usually stay at the Emabassy Suites at LaClede's Landing. This time we decided to be closer to the action and treat our selves to a little nicer hotel. WRONG Arrival was like going into war zone - no traffic control and having to park across the street is a disaster - My suggestion they need to have a traffic light, traffic police for valet to park for you ! They took a debit card for the deposit without a fuss but they did not want to use it for check in or check out! The 4th Street grill at the busiest time of the day and the busiest downtown time of the year had a full restaraunt but a slack staff. 2 Wait people !!! When I called it to the attention of a manager he seemed less than interested. Room service was much better, quicker and reasonable !!!!! I was willing to pay the delivery and the LARGE add on gratuity. The rooms are small but kept well and the housekeeping staff were happy to oblige on requests for extra towels and coffee. Depending what happens with our bank on the check out with our debit we may go back but only after we write a letter to the manager for the hotel. Dont be in a hurry at this hotel the staff and elevators are all operating a little slow ! Come on 3 elevators for 20 plus floors ???????????? Arch view rooms have a nice view but get up high enough to not hear the traffic right under your window. The room decor is a little stiff and startch
I stayed at the millenium hotel not to long ago it has lots of resources and things to do. The room i had was in the smaller tower and faced the street:( anyway the room was kind of average for the price but we did see many people pulled over by cops all night in front of the hotel which was fun and also a car lit on fire in full blaze right down the street which made my experience very fun and has led me to my decision to return and try a room in the big tower facing the arch.the service was good considering we used a fake i d to get the room we tried to go to the restraunt but they said there was a dress code we didnt meet which made me mad but i understood.we ended up getting a pizza fron the pizza place in the hotel.good place i wiil return.
Would NEVER stay here again.
We checked into the Four Points by Sheraton St. Louis Downtown on May 16, 2003. We were hard pressed to find a good deal on a room because there was a big trade convention happening at the time.We paid $102/night for a standard non smoking room with 2 double beds. This was the government/military rate.Thinks I liked about the Fourpoints by Sheraton in downtown St. Louis:Our check in experience was quick. It was a busy afternoon, but we did not have to wait long to be served.The desk clerks were courteous and professional. Our first room smelled of urine. We returned to the front desk and were immediately given a new, better smelling room.The location was tops. They're located directly across the street from the Arch.Things I did not like about the Fourpoints by Sheraton in Downtown St. Louis:They did not have valet parking.They did not have high speed internet access.The rooms are tiny.Our first room smelled or urine.The towels in our bath were extremely threadbare and rust stained.The faucet in the shower/tub was difficult to operate and turn off.They charge for local calls and toll free calls and every other kind of call imaginable.
It was ok
Hotel was very hard to find because their signsaid both Millenium Hotel and Four Points butMillenium was on the top of the sign and Four Pointswas at the bottom and blocked by a bush. Foundout later that Millenium & Four Points are the sameplace. Pool area extremely small and only open from 11 a.m. until 7 p.m. which made it totally useless. Room was clean and hotel staff was very nice. Probably would not stay there again because of pool hours and no free parking. Cost $15 to park in the parking garage. Price was cheap enoughand staff was very friendly and nice.
Not Starwood/Sheraton Quality
I am a person that likes to list the positives and negatives about a place. But, at this hotel the negatives way outway the positives. I was here for a conference at the convention center and let me just tell you..everyone that was here for the same conference and staying at this hotel could only say negative things about it. It was a very awful experience.Negatives -(1) The air conditioner rattled very loudly. However, a few good kicks made it stop for a short while.(2) If you have someone occupying the room next to you do not worry about getting a wake up call. The doors slam so loud it can wake up the dead.(3) The indoor pool was EXTREMELY small; nothing like I have ever seen at a hotel.(4) No hot tub / sauna / or spa.(5) I came back after a long arduous day of job interviewing and once I got back to my room the maid did not leave any wash clothes in the bathroom and the remote control for the TV was broke. I do have to say, they promply rectified both situations.(6) The phones were going crazy all weekend....message light constantly blinking, friends would call my room and could not hear me talk...it was a mess.(7) Rooms are VERY small and the bathroom has no counter space except for 2 small shelves.(8) Uncomfortable bedding...they use some weird pads and sheets to cover the mattress and this stuff would move during the night and make the bedding uneven on your back.(9) The curtains do not pull closed all the way, so you have sunlight peering into your room, not good if you want to take a nap during the day or sleep in.(10) If you enter in the entrance for the Four Points by Sheraton you see a long desk in front of you that you would assume to be the front desk of the hotel. WRONG, the "real" front desk is to your left between the two hotels because it shares the same front desk with the adjoining Millennium Hotel. You think there would be signage on the "fake" front desk directing people to the "real" one? I would, but there was not. So, people just stand there and wait and then realize there must be something wrong when nobody shows up.The next two are the biggest negatives of them all..(1) The most unknowledgeable front desk staff I have ever encountered at a hotel. Upon checking in, another gentleman asked a front desk clerk how far it was to the America's Convention Center. She responded with, "you do not want my directions, I come from a small town in the suburbs." The guy walked off furious with that inadequate response. Also, when I made my reservations over the phone, I gave the lady my Starwood Preferred Guest number. However, it was not on our invoice when we checked out. I did not have the number with me and the girl at the front desk said she could not get my number for me because the line was too long and that she would do it later. Also, the lady over the phone when I made my reservations said that America's Convention Center was just 5 blocks away. That is completely false! It is about 10-11 blocks away. Also, as we were checking in, someone was checking out because of that exact reason. He too, was also told it was 5 blocks and was appalled when he realized it was not. Also, I cut my toe in my room on the bottom of the ironing board because it did not have the protective coverings on it. I went to the front desk, told the gentleman what happened and asked for a band-aid. He responded with, "we do not have band-aids here, you can go to the gift shop and purchase your own." I was furious and said, "you do not have band-aids or a first aid kit for guests who hurt themselves on broken things in the room?" and he said, "nope." Do you believe that?!?! Insanely crazy to me.Positives-(1) Great downtown location. Near the interstate, the Gateway Arch, and Busch Stadium. Not too far from the MetroLink or Laclede's Landing.(2) Very helpful and accommodating concierege staff.(3) Showerhead had a great deal of pressure and water was nice and hot.(4) Workout room, small but open 24 hours.(5) Buffet Breakfast at the Millennium Hotel was delicious.Please avoid this hotel at all costs. It does not live up to my standards of a Starwood/Sheraton property. Believe me, not one person from the conference had anything good to say about it. People were talking about it all the way to the airport on the shuttle and even while waiting for their flights!!! Beware.
Service is sorry.
The location of this hotel is great, but that is the only thing it had going for it. Parking was to far away, and cost $15. a day with additional costs everytime you leave and come back. Bellhops were friendly, but to busy to be helpful. The desk staff was slow. As were the elevators. I wondered at times if they had 2 of the 3 turned off. We had to wait 10 mins for an elevator. The room was small, and had a condom wrapper under the chair. Yuck! Not a place I wanted my 4 yr old playing. The restuarant, calls itself one of the best in the city, had one waitress, was way over priced, and had a very limited menu. Didn't even include a salad with meal. Had to ask for refills and more bread. When I returned home I discovered that they over charged my debit card. The when I called them, they were very rude and blamed the mistake on my bank. Overall, the hotel has great opportunities. The location is prime, but the service is just not there. I will not stay at this hotel again.
Millennium was great
My husband and I stayed at the Millennium Hotel in November of 2002, we got a great web rate and this is the nicest downtown hotel we have stayed at yet.
TripAdvisor Reviews Millennium Hotel St. Louis Saint Louis
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