Not what we expected.

Ok, I have never written one of these, but we were so let down by our stay we, I really wanted to share with others. We picked this hotel originally because it had a great price, seemed nice in the pictures, and was a great location.

First the good. Price was good. Location was very good. From the one night we stayed there, the staff seemed to be very pleasant and friendly. The bed looks as it does on-line, different than most hotels, kind of different, fairly nice.

The bad. The smell. The hotel had a very poor stinch to it that hit us immediately as we walked in. It wasn't that overpowering after a while, but it was just a lingering bad smell...hard to describe it, very distinct though. As we made it into our room, another smell hit us. It was the stinch of mildew coming from our bathroom. After showering in the morning, we discovered two very disturbing things. First, the mildew smell was coming from the old fabric shower liner, that just sat in water at the bottom, and really really smelled terrible. Immediately, as we closed the shower curtain, on the inside we noticed blood stains on the fabric liner. Absolutely disgusting.

We had had enough of the smells and the dirty/bloody liner at this point, and we cancelled the remainder of our stay in Boulder and moved to the Holiday Inn Express. It was cheaper, included a free breakfast, and was only about 5-10 minutes from downtown Boulder, max.

Room OK, but amenities and location great

We had a great stay at the Millennium, especially since we only paid $65 a night through Priceline. The location is perfect - right on the Boulder Creek Bike Trail and just a short drive (or ride) to the Pearl Street Mall. They have indoor and outdoor pools, spas and tennis courts. We rented bikes (and a tandem!) right near by. Safeway is around the corner to buy those fruits and powerbars before a hike. The staff was very friendly and helpful and let us store the tandem behind the front desk overnight. Our bed was comfortable and we enjoyed our breakfast (purchased at Safeway) on our balcony. The downsides: the bathroom was small and a little old, and our view was of a huge air conditioning unit, although there were mountains behind that. (Please note: we stayed on a weekend and weren't able to get rooms there through Priceline during the week.)

Glad I didn't read the reviews before I stayed here

Unlike all the other reviewers, my stay was rather pleasant. I picked it because Frommer's had given it a good review and we got a decent rate.

We had a room in the West wing overlooking the hot tub and tennis bubble. The room was nice and cheery; firm mattress, pretty quilts. Place was spotless. Service was very good: at check-in and when I asked about restaurants. The lap pool looked very nice, but I didn't try it.

Some dings: doors slamming at 2 and 3am are annoying. There must have been party-ers near us giggling, etc. Bathtub wasn't draining very well. No dresser--just shelves in the credenza. TV kind of small and didn't have good cable stations like TVLand, Nick at Nite, AMC. Location off of busy 28th Street is not great, but the backyard leads to the bike trail which is nice.

All in all, I thought I got value for my money and would go there again.

Where's the Customer Service?

I stayed at the Millennium Harvest House Hotel in Boulder as it was the designated hotel for a conference I was attending at the nearby college. There were several problems I encountered during my stay that each were minor by themselves, but by the time I left, added up to a very disappointing experience.

1. When choosing a hotel on my own, one of the key criteria is free, high-speed internet access. At the very least, I expect to have this service available even if for a fee. As a business traveler, this is critical to staying in touch with my office and customers. When I checked in, I asked about high-speed internet access. I was told that no rooms were available with high-speed internet access, but I could access the internet from the lobby or business center. When it didn't work from the lobby, I informed the front desk clerk. She told me the person who could address the problem had gone home for the day and I could use the connection in the Business Center. When I told her that didn't work, her curt response was, "What do you want me to do about it. I already sent an email." At this point, I wasn't expecting her to fix the problem...she had already informed me she couldn't. I was just letting her know it wasn't working in either place. Her response was inappropriate and lacking in customer service.

2. The temperature control unit in my room was making loud, storm-like noises even when turned off. I informed the front desk clerk in the morning after a night of disturbed sleep. He told me he'd have someone look at it. When I returned to my room at the end of the day nothing had changed. I called the front desk and was told that there was a note in my record that I had made the request. Had someone come to look at it? No way to know. Some communication about the status when I returned to my room would have been appreciated. An engineering person eventually came up and disconnected the unit, which solved the problem. He was very helpful in coming up with a solution.

3. There were no towels in the exercise room. I went to my room to get one, but nobody else had one. "Yuck!"

4. I and a colleague asked at the front desk about the dining options in the hotel, and specifically if "Time after Thyme" served food. We were looking for a light meal in a quiet setting. The front desk person looked over at the sign in front of "Time after Thyme" and said, "I think they just have 'cigars and libations'." We ended up eating at the sports bar. When I called down to the front desk later, the recorded hold message talked about cigars, libations, and tapas. Perhaps their menu has changed?

5. I received an express check-out receipt that didn't have my room charges on it, only the restaurant charges. When I asked about this, I was told the room was picked up by "the master." There was some group name on the bill that I didn't recognize. After a couple minutes of the front desk person arguing with me that these people picked up my bill and me telling her I didn't know who they were, someone else came over and suggested she just put it on the charge card I had provided when I checked in.

6. Several things were in dis-repair, a broken ice machine, an extremely overheated hallway on the third floor, plastic sheeting outside the exercise room.

Overall, the hotel lacked a "can-do" attitude and a real feeling of caring for the guest. The potential is there for a very nice hotel, but it seems to be missing its mark and a variety of levels.

Housekeeping needs attention.

While the room was clean and comfortable, the bed linens were not changed during our 4 night stay and the toilet articles not replenished, even after request. Noise was not a problem; mattresses comfortable enough; breakfast uneven...berries poured on my plate straight from the box...not washed. Would stay again due to location and price.

A place to hear your neighbors party all night long

I had the misfortune of staying one night at this dump before checking out and moving to my kid's apartment for the remainder of the week. The walls are paper-thin. The carpets are filthy, the room dirty, and pretty small for an american motel. There were parties going in neighboring rooms (way past 2 am). When I complained to the front desk Manager that night and the next morning, they said that I should have known that it was right next to the campus and therefore it would be a party hotel. They didn't bother to help.

So, if a) getting some sleep at night while visiting your CU student; or b) dealing with courteous motel staff; or c) being in a room where you are not afraid to step on the carpet in your bare feet are important --- stay away from this place!

Skip this one

Reservation agent assured me the executive suite was big enough for our family of five -- it even came with access to the executive lounge -- breakfast & dessert buffets and free internet. The five of us, the pullout sofa and rollaway fit -- but there was little room for the luggage!

The staff knew nothing of the executive suite privileges that were included -- and after trying both "buffets", I understand why they didn't bother to mention them. Never did find the free internet access.

Hotel was clean but tired looking. Outdoor pool was nice. Concierge services could have been a lot better: we were looking for more than chain restaurants on Pearl Street.

This is a dump!

I stayed at the Millenium Harvest House Hotel in August, 2003. I was there for a meeting. So, they jacked up the prices. It was very expensive and the hotel was a dump! When I checked into the room, the water was brown. They told me that it would be better later in the day. That does nothing for someone who has driven 15 hours and needs a shower. The food in the hotel restaurant was taste-free and expensive. People working at the front desk were very unknowledgable. The parking lot was not well-lit. I felt very unsafe. Avoid this place!

Would not stay at the Millennium Harvest House again

We were at the Millenium Harvest House July 8-11 attending a tennis event with a large group. Those on the 1st floor of the low-rise building had trouble with bugs. We were on the 2nd floor with a balcony that had a view of the large heating & cooling units. The bathroom (shower/tub, vanity & sink, toilet) was cramped. The dressing area had a vanity counter but no mirror. Closet door was mirrored. The king bed was very comfortable. The walls are thin, so we ran the fan all night to mask the noise. The restaurant food was good, but the service was the worst I've seen. We complained to the manager, but she was not interested in hearing us. We loved the tennis courts, but would stay at an adjacent hotel should we again travel to Boulder.

Needs soundproofing

Great hotel, beautiful grounds (trails), but the concept of soundproofing seems to have escaped management. You will hear doors slam all night long. What a dreadful disappointment to an otherwise great hotel.