Better service at Days Inn!!!!

We arrived very early and knew our rooms would not likely be ready. However, the desk clerk told us to return at 2:30 to check on availability. At 2:30 they told us it wasn't ready but guaranteed check in was 4:00 so....... we came back at 4:30 only to be told the room wasn't ready. The desk clerk was rude would not even consider talking to us. We were told we would have to wait.. When we insisted the check in time was guaranteed for 4:00 the clerks only response was "Would you like to speak to a manager" we said yes, stepped aside to wait for the manager and watched 6 other guests check in and receive the keys to their rooms. When the manager did come out (only after waiting more than ten minutes and again approaching the desk clerk to, this time, demand to speak to the manager) Minimal appologies and a few excuses later we got our room. We had booked the room for 3 adult guests, with no one telling us that the rooms only were for 2. The room contained two twin beds. We requested a roll away, and were promised one. We left for dinner, came back, we had the roll away, which nearly clocked us in the head when we came into the room. It was propped up against a wall near the door. We had to call to have someone move furniture and put the roll away up. The rooms are small, and the comforters on the beds serve as blankets, who wants to sleep with something you are not sure is laundered after each guest leaves the room. The room tables were dusty, the lamp shades wobblely, the mini bar had no key. The bathroom amenities were not restocked. No sugar in the condiment trays.... I could go on.The staff doesn't seem to know what they are doing. We wanted to receive a fax, the concierge transferred our call to the main desk, the main desk told us we needed the concierge. At one point the concierge was closed and the main desk had no idea... even though they are only located yards from each other. And management hides when there is a complaint. Don't try to catch a taxi from the hot unless they are using the street to go somewhere else. We waiting 20 minutes for a taxi and finally told the doorman we'd walk up to Broadway to catch our own... Which is nearly impossible.Our discounted rate was $145.00 per night... not a deal when you consider you can find $100.00 nights at hotels like the Hyatt by Grand Central (which is wonderful) And certainly not worth the aggravation that this hotel can cause....

The price was right, but . . .

We got a great room price through an online hotel broker, but we had several problems. When we checked in, the room was ready, but there was no bed spread on the bed. We also had no air blowing through the vent in the room. It took four phone calls and a trip to the front desk to get someone to check out our complaint. Turns out that the air filter was so stopped up that no air could blow through it. No telling how long since the filter had been changed. Also, the mini bar was not stocked, and the shower needed some heavy-duty mildew cleaning. On the plus side, the hotel is just steps from Times Square. Great location.

Overnight Stay at Broadway Millenium Hotel, NYC

Recently had tickets to see Phantom of the Opera at the Majestic Theater which is a fantastic show. Stayed at the Millenium Broadway Hotel right down the same street. This was a nice hotel with all the amenities. I was impressed with our room which had a comfortable king size bed and a two way view from the 48th floor (corner room with floor to ceiling windows facing two ways). The bathroom was huge and I was glad to see a coffeepot with a selection of teas and coffee packs. Everything in the room worked and was as expected. I would not say the room was immaculate, it wasn't, but it was clean and for the price (including valet parking for the night) at $179 plus taxes, it was a great choice.

Sub-par hotel

The hotel is very plain with not much to offer. The room is decent but needs to be updated. The lobby also needs some work. This time of the year, you need to wear a snowmobile suit in the lobby. On a positive note, the hotel has a great location.

Stay elsewhere

Hotel did not provide a room with a King size bed as requested and was unconcerned with their failure to honor reservations. Place shows wear, is dusty and dirty.

Never again!

No help getting luggage from taxi, no coffee/tea maker in room, difficulty retrieving voice mail. did not get wake-up call as requested, concierge gave wrong info on ferry runs to Ellis Island/ Statue of Liberty. concierge had 100 e-mails that she had not read with info we needed. Bar/lounge not opened after Broadway show. Dirty comforter on bed.

Great location - but no tea/coffee!!

Stayed in this hotel with a group of friends visiting New York for the first time, What a location!!!

The hotel was clean and tidy, and the one minor problem we had was fixed within 10 minutes - in Europe it would have taken days!!

The only complaint was that there were no tea/coffee making facilities which are 'normal' in U.K and European hotels of this standard, but that didn't stop us there's a brill Deli over the road...As Arnold says.. We'll be back!!!

Annie U.K.

Best value in Times Square

Although a little dingier than when it first opened about 6 years ago, the Millennium Broadway is still the best deal in Times Square. If booking 2-3 months in advance, you can find rates on nice rooms as low as $159. The rooms are large, clean, well-appointed, and most have great views.

For its location, it cannot be beat. In the heart of Times Square it is just a few steps from all Theaters, Bryant Park, Rockefeller Center and Port Authority. It's tight on the amenities, but it also costs a lot less than the Waldorf or the Ritz. The lobby is small and discreet so there are no large congregations of squawking tourists choking the lobby (ala Marriot Marquis, Crowne Plaza, etc.) But the service is far better than some of the tiny, over-priced boutiques in the area. Check it out!

Centre of the world!

This hotel overlooks Times Sq. and was an ideal location when I stayed there for the new year party.

Request a room as high as possible for the views and to get away from the ground noise.

Service was great, very efficent, however with no pool and an expensive resturant, it had a distinctly professional, business feel to the place and I would not recommend it for families with children.

I had a great time and it is the easiest place in the world to get to.

Clean up you act

the hotel needs an overhaul!! very dirty and dusty. had to call to get bathroom cleaned. yuck.

not at all what my husband and i were used to seeing in a new york hotel. disappointing,not at all what i remember what it looked like 2 years ago.dull,lack luster,dingy,tired looking.

could'nt wait to check out!!!!!!

would NOT recommend it to any one not even as a pet motel.