Microtel Pigeon Forge Emert St
Travel Blogs from Pigeon Forge
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Historical Traveler Reviews Microtel Pigeon Forge Emert St
This place is a zero. We made reservations for 2 nights Friday, August 4th and Saturday, August 5th by phone because we were told by doing so we would be guaranteed a nonsmoking room, that didn't happen so of course we weren't happy we ask the (manager?) why we were given the smoking room and were told that they didn't guarantee nonsmoking they only take request for them. The point being if one was available why not give it to us to start with? Who were they saving it for? We did get the room but, I'm not sure which one smelled the worst the stale cigarette smoke or the urine smell. We left the window open for about 4 hours and it still smelled bad. We had 4 people in our room and only 3 towels. The bed was so hard it felt like laying on a rock. The comforter on the other bed was dirty and looked as if it was molded and had holes in it. The window sill was nasty to say nothing about the cushion in the window seat - we covered it with a beach towel before sitting down. The shower was to do at your on risk there should have been a caution sign warning of scalding then freezing conditions. The continental breakfast was a pot of coffee running over in the floor, I guess that's where the cockroach was going. The pool looked like an oversized fish pond. Although we had an awful experience our friends were treated so much worse (watch for her review) that we checked out by choice Saturday night with them (not by choice). and went to the LaQuinta Inn and what a breath of FRESH air that was. The employees at the front desk at Americas Best Value Inn on Emert Street are by far the most rudist and unfriendliest people that I have ever had to deal with. What's really sad is that they can demand that you leave without a refund with or without justification and I personally believe that they take advantage of that right for various reasons. In this place there was no customer satisfaction, no towels and no personality. I would not recommend anyone to stay here I know we never will again. There are too many places to stay in Pigeon Forge where you are treated and made welcome as a guest and with common courtesy unfortunately this is not one of them.
I booked reservations on-line through Priceline, and we were given this motel for 2 adults. I called the hotel directly to let them know that we would have one child with us, and they quoted us an additional price. When we arrived, the additional price was more than double what was quoted to us by THEM on the phone. The front desk clerk asked for two forms of ID including a credit card, and she had charged my card before I even knew the extra amount. By the time I was finished paying their "extra charges" for my young child, I could have stayed in a much nicer hotel. There were at least three other familys in the lobby that day complaining about the same type of problems - being charged more than they were quoted. Both the front desk clerk and the manager were both very rude, and it was obvious that they were used to dealing with unhappy customers because of their dishonest methods. This motel is in the scam artist business. I felt victimized. RUN - Do not stay here!!
I think it is very IMPORTANT to let everyone know to not trust the Americas Best Value Inn in Pigeon Forge, Tennessee.
We stayed this weekend at America's Best Value Inn. It is a former Microtel location. It is adequate for a few days, but I'd recommend you try Econo Lodge, Comfort Inn, or one of the other locally owned motels for a longer stay. As with most Microtel's, the rooms are small and the walls are thin. We are non-smokers, but when the people on the floor below us started smoking, it was like they were in the room. Also, try to get a room away from the elevators and ice machines, ours was close to them and with the thin doors and walls, we heard them all night. The staff is nice, and it's a convenient location (right behind Corky's BBQ/McDonald's/Golden Corral and across the street from Dollywood Lane) so overall I'd give it an average rating, with the above caveats.
After a longer than expected travel (made a wrong turn!), I was presented with tons of choices of hotels/motels here in Pigeon Forge. After traveling up and down numurous times looking for a place with free high speed WiFi, I parked and started calling those listed within the 'coupon books.' This one was the best deal and had plenty of vacancy during mid week during the autumn season, and free high speed WiFi (of which I'm connected to now).
I booked this hotel through Hotwire and then read the reviews. Needless to say, I was appalled to think they partnered with a hotel that clearly had problems. I tried to cancel to no avail. Lesson learned--never trust hotels used on Hotwire. We went forward and stayed at this Microtel since we had paid for it. True to the past reviews, it was horrible. I asked for a 3rd floor room based on what I already knew about the problems on the 1st floor.(2nd floor is for guests with pets) There is no ventilation in the hallway so it reeked. The room itself was tiny. The bed was hard and uncomfortable. That is the best of what I can say so the rest is truly bad. The room wasn't cleaned the 2nd day and when we asked for service all we got were new ratty towels. The sheets were not changed. The shower was perilous in that the water went from scalding hot to freezing cold over and over. The bathroom was not cleaned the 4 nights we stayed. The continental breakfast is almost nonexistent. There was 1 bagel and toast @ 8:30am and no coffee left. The front desk staff was not rude but they were not pleasant or helpful either. Most of the time I saw them hiding in the back room. The pool was not open but it was very small. It did not look like anything you would want to spend a day lounging in. The best thing I can say is that the location was good for Pigeon Forge. It's within walking distance to the Mill and close to many restaurants. With that said, I will NEVER stay in a Microtel ever again and I will NEVER use Hotwire ever again in order to insure it. There are too many decent hotels in Pigeon Forge that are reasonable to have to tolerate such lousy accomodations.
You get what you pay for.
The Microtel Inn is not a 4 star hotel, but it doesn't charge like one. The rooms are kind of small, but you're not on vacation to stay in your room all the time.
We've never found it to be dirty, and the staff is always kind and helpful.
If you want a lot of "free" amenities, go elsewhere. If you just want a place to sleep at a reasonable price, I recommend it.
Our most disappointing Pigeon Forge hotel stay in years
My family & I have visited the Pigeon Forge area 3 times in the last 4 years and this was our worst hotel experience to date. It began with the extemely rude behavior of the front desk staff along with their refusal to accept the Microtel coupon listed on the Smokysavers website (even though I was assured over the phone that they would definitely honor the coupon). We stayed for 5 nights and our room reeked the entire time of some horrible smell that remained on our clothes & luggage even after we returned home to Pennsylvania. We would have been better off sleeping in the car than staying in that foul smelling place with its hostile employees.
First, the negatives: the room we finally ended-up with (#115?), looked straight up a steep and woody hillside; we literally stared at the ground when we looked out; it didn't seem too safe for a one-person rental (& don't let them give you room 110, it LITERALLY sits eye-ball to eye-ball with the kids at the swimming pool). The room could have used new cushions in the window area (like Microtel's have), the tub was extra slippery (maybe from cleansers?), the sink wasn't in the best of conditions, the sheets had old stains on them, our air conditioner worked but the off button didn't work (so we switched from A/C to heat the entire time), it did NOT come w/ an in-room hairdryer as previously advertised, and although it was supposed to be a non-smoking room it smelled as if it used to be a smoking room once upon a time. The pool was so tiny that it was more like an oversized puddle. I think the outdoor pool must have been an after thought b/c it was built in front of the hotel and the only way in and out to the pool was from the main lobby outside entrance, therefore, they constantly had a yellow tape draped across the entry ramp with a caution cone on the ground...it was constantly wet and very slippery. On the POSITIVE SIDE, the room came equipped with a mid-size refrigerator, with pretty good freezer space (unlike the super tiny refrigerators), a pretty good "continental" breakfast (2 cereals, bagels, danishes, and juices), a staff that was somewhat flexible to work-out any problems, and a price that was pretty comparable to those in the area. It was a clean but somewhat run-down place to stay and would be "okay" if you don't plan to be in the room much during your stay in Pigeon Forge. My best advice is to just show up, and drive up & down the strip before reserving a room anywhere (unless of course, there's some big event scheduled).
I would like to explain just how poorly the Microtel Inn is being run in Pigeon Forge, TN at 202 Emert Street...We were traveling from Myrtle Beach, South Carolina after a week long vacation. We had made plans to stay in Pigeon Forge on Saturday night, June 21st, 2003 at the Microtel Inn. We have had reservations made since April of 2003. We had requested 3 rooms in close proximity due to having small children in our family group, this makes their care more convenient. Upon our arrival at approximately 3:45 p.m.(well after the 3:00 check in time), we waited for our turn to check in. There were to be 3 separate payments for the 3 separate rooms. I was checking in for my family, my Father was checking in for himself and my Mother and my sister was checking in for her family. There were 3 different confirmation numbers for each reservation. There was only one clerk (Amy) waiting on several irritated people in the lobby. During this time Amy continued to answer the phone, take reservations and check on the cleaning staff. We began our turn to check into our rooms, she took all 3 of our separate credit cards and began scanning them for payment. She had to scan them several times and was getting irritated with the credit card machine. Amy then told us that one of our rooms was still dirty and was being cleaned. She then gave my Father and Sister their keys for them rooms and told me she would check and see how long my room would take. She left the counter for several minutes and left a lobby full of aggravated travelers behind us. When she returned, she gave me my keys and said, "I gave your room to someone else I guess, so you will have to stay on the second floor. I was understandably annoyed, but accepted this, this was almost 45 minutes after arriving at Microtel Inn. I admit, I was annoyed at having to stand and wait 45 minutes for reservations that were confirmed in April! So, I asked to speak with her manager. She refused. I asked again. She proceeded to walk to the cubicle behind where she had been working all this time and said "This lady is being mean to me and wants to talk to you." Her manager had been there this entire time with at least 20 people backed up in the lobby hiding and offering absolutely no help. Amy returned and said, "she is busy and cant talk to you." I said, in a raised voice, "I dont really care if she is busy, her customers want her out here to talk to her!" Again, Amy refused. I then told Amy, "you know what? Fine. Just give us our money back and we are leaving!" This is a ridiculous excuse for running a hotel and there are too many hotels in Pigeon Forge to be subjected to this aggravation!" Amys response was "We dont give refunds." I was shocked and extremely irritated! After going back and forth with Amy about speaking to her manager or giving our money back, the illusive manager finally emerged. She screamed and pointed her finger in my face and said, "First of all, you dont raise your voice to her and you need to go to your room and if you dont want to go, then I will just call the police!" I was absolutely shocked. My sister then picked up with the argument and after witnessing all of this was understandably extremely upset also. There was no talking to this manager, we later found out that her name was Sharon Jarvis. She just kept telling us to go to our rooms or she was going to call the police. I had had all I could take, I took my keys and walked out of the lobby. I took my keys to room 210 and went to check it out. I walked into a non-smoking room and smelled cigarettes immediately. There was dirt on the carpet and the sink was dirty. There was a big black tar foot print on the window seat. It was dirty and my children were not staying in this filth. We took all 3 sets of the keys back to the lobby and told them we were leaving. We left and went down the street to a real hotel and checked in to a clean room without any problems in about 5 minutes. We have contacted the Microtel "contact us" department and the Tennessee Better Business Bureau. We travel a lot and know that this is a completely unacceptable way to run a hotel. We do not believe we should be charged for Microtels incompetence and lack of integrity and for a room that we NEVER OCCUPIED! We upheld our part of the agreement where they completely failed their part. We believe we should be reimbursed for our $65.33. We will NEVER stay at the Pigeon Forge Microtel ever. We suggest no one else does either! On our way out, I know we spoke to at least 10 other people who were having problems ranging from their suitcases being gone through to their rooms being filthy dirty. This hotel is horrible! This was such a terrible experience, we thought for sure we were on Candid Camera, but unfortuntely, it was real!