DoubleTree by Hilton & Miami Airport Convention Center
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Free High-Speed Internet
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Historical Traveler Reviews DoubleTree by Hilton & Miami Airport Convention Center
OK to stay
good guest rooms. well maintained and nice housekeeping service. Restaurants and bars are another story! The waiters and captains careless if you are well served or not. They all gather and discuss their ordeals but are not attentive to guest´s needs. Even the captain serves himself from the buffet and hides in the kitchen to have his meal while the waiters ignore what goes on in the restaurant and bar. No manager around to take action and supervise.
Great property ! Bad Management
We stayed there in a business trip for Location and good rates, service is good they have great service staff the big problem was at the check out, I guaranteed the room with my Amex, my colleague arrived first and he changed the credit card putting his instead. The reservation was for 7 days he departs 3 days before asking if there will be early departure charges. Front desk say no. So he checked out. When we back home he had a full charge for 7 nights, he called the hotel and front desk mention that he never checked out.. Ok one mistake can happened...
What was my surprise when I was checking my Amex balance I find $ 505.00 charged in my account, I call them immediately to fix the situation a Lady named Fayoda told me that she is the manger on duty and she will follow up my issue. I did never received her e-mail and I'm still waiting my credit back...
Two mistakes in the same department, same clients just let me think that they have very bad train and management.
It supposes is a nice brand for business travelers Isn't?
Next time I will stay with professionals.
I must that I was perfectly pleased with my stay at the Sheraton Miami Mart Hotel. My husband and I stayed on New Year's Eve before leaving for a cruise. Wonderful Service. Hotel and Room was very clean and nicely decorated. I would stay here again!
There is a daily parking fee.
The pool looked great but we did not swim.
Nice bar with several TVs.
Loved the sheraton
Loved this sheraton. staff very helpful and the stores inside the hotel were great to shop at. room was great and beds were very comfortable. the only thing i did not like was there are no vending machines to get a soda. you can call room service but that will cost you plenty!!! and i called room service and front desk several times for a pricing on the mini bar in our room but no one responded. i dare not open anything in that mini bar until i could find out the prices. just little things but it was a very nice hotel for the money.
Sheraton Above Average
We recently stayed at the Sheraton (December 29th). We were able to get a price of $75 dollars a night through priceline. The hotel lobby area is well appointed.
The bar area is spacious and comfortable. We enjoyed the Thursday Happy Hour entertainment which was a Jazz Trio. Every week day night there is a different Happy Hour theme. The happy Hour food was Sushi. It was fresh and of good quality.
A drawback is the inaccurate advertising done for Happy Hour drinks. The posters clearly state 2 for 1 in several different areas of the hotel. This does not mean two drinks for the price of 1. It means they give you two shots in one drink. If you were in a group of people who were ordering multiple drinks this could be a costly problem if you ordered and did not understand the difference until time to pay up.
All the elevators were working when we stayed there. The rooms looked like they had just been redecorated so were in great shape. Our room was large, had a huge easy chair and had a king size bed with a very comfortable/firm mattress.
The staff was attentive when we asked for directions several times. We would stay there again.
Exactly What I Expected
I stayed at the Sheraton Miami Mart Hotel for two nights in the beginning of December, 2005.
I was able to get a rate of $109 before 13% tax. The overall quality of the hotel and room was excellent at this price. If I was paying well over $200, I might be a bit disappointed -- The only thing that really irked me was that I had an attached room and I could easily hear the TV in the other room through the interior door. Sounds also came through the door leading to the hallway. (This stems from the fact that this hotel used to be a Radisson which I've found seem to be cheaply built).
But, again, at the price that I got the other amenities more than outweighed this one complaint.
Wireless Internet was very fast and worked perfectly throughout the room. It was $10 for 24 hours.
I had one King bed that had a very nice and clean duvet and wonderful pillows. The mattress was very comfortable and I slept very well.
The room was quite large with ample closet space and a large and comfortable chair with ottoman. It had new furniture, carpet and pictures and a modern/fashionable color scheme.
Parking was $8 for valet or $4 for self park. Contrary to a previous post, the walk was not far at all. The hotel has short term (no-valet) parking at the front for unloading.
The bar/lounge and restaurants looked pretty nice - flat panel TVs, nice furniture, cool lighting. I did not eat at the restaurant, but there were always a good amount of people eating. There was a live singer in the bar on Wednesday evening (the only evening that I walked by the bar).
The lobby/front desk area was very clean and upscale-looking. I did not notice any attitude with any employees.
I was not annoyed with the elevators even though only 2 of the 3 seemed to be functioning.
I did not use the pool but the pool area looked clean and nice.
Overall, I would stay at this hotel again. You could tell that a big (successful) effort was made for the hotel to look classy, modern, and spruced-up.
Were we disappointed - had expected more from a Sheraton. Only 1 of 3 elevators worked, halls dirty, noisy room, whirlpool did not work, entertainment promised nightly on website and by desk clerk, but was none on 2 the 2 nights we were there. However, the bed was very comfortable, and the room itself was clean.
Snooty and careless attitudes from staff
A colleague and I stayed 3 nights at the Sheraton. First impression was that the huge front parking lots all were sealed off to guests and only available to valet parking, $8 per day. Only 1/3 of the parking area was used. If you want to park yourself, it's on the side and behind the hotel, a ways to walk and $3. Ridiculous!
One night when we got back to the hotel around 11 pm, there was no valet in sight and no-one at the front desk except for a line of 10-12 guests waiting to check in. After 4-5 minutes, a valet guy showed up.
Frontdesk staff was helpful, but a bit snooty and arrogant. When I asked for late checkout, they immediately wanted to charge me $50! With some negotiation back and forth, I was allowed a whole hour extra at no charge. Wauv, what a service.
The room was on the 6th floor and looking south, away from the freeway and airport. Nice size, but hadn't been used in a while so there was thick dust all over the desk. The desk chair is too low for the desk, but there was a thick, comfortable chair in the room as well. Sheraton is proud of their beds and they should; they are truly great with lots of pillows and softness.
Internet is wireless, costs $10 per day and DOES NOT support VPN! I called the wifi support, which claimed that VPN should work perfectly. Well, it didn't. "---"
Only 1 set of lotion, shampoo, etc. was delivered to my room. The last night, I called and asked why housekeeping didn't leave some and asked to have it brought up. It was - without any apologies. Throughout the stay, whenever we had to ask for something being corrected, the staff NEVER apologized for the inconvenience or anything. Who is servicing who?
Restaurant staff wants to be professional, but seem to have experience from a diner somewhere else. Food was good, however.
Exercise room is pretty big, but some of the machines have seen better days. Pool area is nice, but the hot tub wasn't in operation.
I might return, but I think I'd try the Marriott just a few miles away first.
What a great Service!!!!!
As usual, the Hotel consistently delivered great service, on great, remodeled rooms and public space. The bar was quite cool and the wholesale mall attached to the hotel provided better bargains than anywhere else in Miami.
I will just continue staying there.
Great place to stay...shoppers paradise
Just stayed at the Sheraton Miami Mart hotel (10/8-10/10/05) which is conveniently located near the airport and freeway but well away from any noise. To access downtown Miami and other points, it is only about a 10-15 minute drive. The hotel has a small but nice pool, fabulous Breakfast/Lunch/Dinner buffets. Service was fantastic and apparently you just dial 0 for any complaints. Airport shuttle to/from airport apprx every 15 minutes after 0530 and every 1/2 hour at off peak times or by request. Rooms were huge, spotless and beautifully decorated. Amenities included were iron/ironing board/hairdryer. The best part is that the hotel is located next to a wholesale-type shopping mall, a true shoppers paradise and appears to be within the wholesale district. Sadly, I arrived late Saturday and left very early Monday so I did not get to enjoy all the tremendous shopping the mall seemed to offer at deep discount prices. (Closed Sunday.) As I travel more often, I am finding the greatest places to stay are these 'business' hotels, away from crowds, larger rooms and more amenities than then the touristy hotels which offer much less at higher prices due to their locale.
TripAdvisor Reviews DoubleTree by Hilton & Miami Airport Convention Center
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