Mgm Grand Detroit
How has this hotel rated in the past?
- Shuttle bus service
- Free High-Speed Internet
- Swimming pool
- Room service
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Historical Traveler Reviews Mgm Grand Detroit
Nous avons passé deux nuits au MGM Grand Detroit. Notre chambre était belle, mais ce n'était pas celle que nous avions réservée. Il est bien plus cher que le Motor City.
Samstagabend im MGM
Meine Frau und ich übernachteten Ende Dezember 2007 im MGM Detroit. Es war nur eine Übernachtung in einem Luxury-King-Zimmer. Die Hotelausstattung und das Zimmer waren fantastisch - ohnegleichen. Großer Plasmafernseher, und dann noch ein Fernseher hinter dem Spiegel im Bad - cool. Im "Wohnzimmer" gleich neben dem Empfang ist ein richtig cooler Kamin. Es gab nur ein paar Dinge, die mir nicht an dem Hotel gefallen haben. Einmal der Preis für die Nightclubs. An dem Abend, als wir da waren, kostete es 35 Dollar für Männer und 20 Dollar für Frauen. Das ist doch absurd! Außerdem durfte man keinen Alkohol mit aufs Zimmer nehmen. Als wir ins Hotel kamen, sagte uns jemand, wir sollten die Flasche unter einem Mantel oder so etwas verstecken. Ich kam mir wie ein Schuljunge vor! Das Nervigste an dem Hotel/der Ausstattung war der erdrückende Zigarettengestank im Casino, den Restaurants etc. Im Casino Windsor scheinen sie eine viel bessere Belüftung oder so gehabt zu haben (als man dort noch rauchen durfte), denn dort oder auch in vielen anderen Casinos ist mir das nie so aufgefallen.
Sehr schönes Hotel, wenn man ein ordentliches Angebot bekommt. Würde definitiv wieder hier übernachten, aber nicht für einen hohen Preis.
Saturday Night at MGM
My wife and I stayed at the MGM Detroit in late December 2007. It was a one night stay in a Luxury King room. The hotel facilities and room were amazing. Second to none. Big plasma tv, and a tv behind the mirror in the bathroom was cool. The 'living room' just beyond the front desk has a really cool fireplace. There were only a couple things I did not enjoy about this hotel. One was the price of the nighclubs. The cover the night we went was 35 bucks for men and 20 for women. That is just absurd. Another thing was that they would not allow you to bring alcohol up to your room. We were told by a person on the way in to hide it under a coat or something. I felt like I was in high school again. The most annoying thing about the hotel/facilities was the overpowering smell of smoke in the casino, restaurants, etc. Seems like Casino Windsor (when it was smoking) had much better ventilation or something, becasue it was unnoticable there, and at many other casinos.
Very nice hotel, if you get it for a decent price, I'd definitely stay here again, but I wouldnt pay a big price for it.
My wife and I went for a short stay to unwind a little after the Christmas madness. The hotel was very nice and we were very happy with the room. It was clean, quiet, and quite large. The shower was big enough for 3 or 4 people. When we returned to the room in the evening the room had been straightened up while the bed and the lights had been turned down. They had also turned on some music and the large plasma TV was displaying a crackling fire. It was a nice touch. The spa was very nice and clean and there was no charge to use the pool, sauna or steam room as I had seen in another review.
The only real negative was that the casino was filled with smoke no matter what time of day or night we went. The restaurants and lounges were no escape and for a non-smoker it was overwhelming. Every time we got back to our room we had to shower and change clothes. I have never been in a casino that was as bad as this and it had a negative impact on our stay. Overall we enjoyed our stay but we won't go back unless they ban smoking or do something to correct the problem.
Meine Frau und ich verbrachten ein paar Tage in diesem Hotel, um nach der hektischen Weihnachtszeit etwas zu entspannen. Das Hotel war sehr schön, und mit unserem Zimmer waren wir sehr zufrieden. Es war sauber, ruhig und ziemlich groß. Die Dusche war groß genug für 3 oder 4 Personen. Als wir abends zurück auf unser Zimmer kamen, war aufgeräumt und die Lichter abgedämmt worden. Außerdem spielte Musik und in dem großen Plasmafernseher konnte man ein knisterndes Kaminfeuer gesehen. Wirklich eine sehr schöne Idee. Der Wellnessbereich war sehr schön und sauber, und es kostete nichts extra, um den Pool, die Sauna oder den Dampfraum zu benutzen, wie ich es in anderen Bewertungen gelesen hatte.
Das einzig wirklich Negative war, dass das Casino voller Rauch war, egal, um welche Tages- oder Nachtzeit man dort war. Auch die Restaurants und Aufenthaltsräume boten keine Abhilfe, und für einen Nichtraucher war es geradezu erdrückend. Jedes Mal, wenn wir auf unser Zimmer zurückkamen, mussten wir duschen und uns umziehen. Ich war noch nie in einem Casino, wo es so stark nach Rauch roch, und unser Aufenthalt wurde dadurch beeinträchtigt. Insgesamt waren wir mit unserem Aufenthalt zufrieden, aber wir kommen erst zurück, wenn ein Rauchverbot eingeführt oder das Problem auf andere Art gelöst wird.
Absolutely wonderful stay!
I recently stayed at The MGM Grand hotel and had a wonderful time! The reception desk was friendly and knowledgeable, although the service was a bit slow. The rooms were beautiful and the beds were very comfortable. I did find it strange that there was no bathtub in the rooms, but the huge shower made up for the missing tub. The shower could literally hold up to 6 people...
The housekeeping, groundsmen, and security was very polite always acknowledging and/or asking if they needed to be of assistance of any kind. The valet was nice also. At times it did take a while (at the most 10 minutes) to have my car delivered.
All in all, this was a very wonderful trip. The purpose of the trip was for a family gathering and it was great!
Even if you are not the gambling type, there is still fun to be had in the hotel, with a spa and nightclubs along with plenty of bars and restaurants inside.
Loved the MGM Grand Detoit
We had a friends reunion at the MGM Grand Detroit on a Saturday Night and I must say that we were all impressed with the service and rooms. We all upgraded to the Concierge Level and that was truly worth the extra money. Our floor had a wonderful bar area where we could pop in any time between 6:00am and 10:00pm and snack on danishes, fruit, cheese, bread, coffee, tea, Red Bull, pop (Soda) for you southerners, Fiji Water and Perrier. I would have liked to see some deserts and small sandwiches myself but all in all , the service, staff and food were all very nice.
The casino is beautiful and my friends all won. Some won more than others but in the end we all left with some winnings.
Be aware that you need to make reservations for the Michael Mina and Wolfgang restaurant at least four days in advance. Since i was late in making the reservations we all grabbed a cab and headed to Greektown. Great place to check out. We ate at the Pegasus and had a wonderful meal.
It is quite obvious that Detroit is going through a re-birth. I love the fact that these old buildings are being restored instead of torn down to put up a square glass building. Downtown Detroit is filled with beautiful buildings and each one so different from the other. From an architectural standpoint, Detroit has some of the most gorgeous buildings in North America. Afterall it was once coined the Paris of the West.
My friends and i all came from Canada and will come again. I highly recomment this place to anyone planning a weekend getaway with friends. Its fun, safe and worth seeing. We are actually planning a Casino Night at the MGM again in the spring. I really liked what i saw at the MGM and more so what was going on in Detroit.
KEEP UP THE GOOD WORK!
Great rooms, terrible service and staff
MGM Grand Detroit Hotel is definitely a beautiful hotel with a great modern feel.
I booked an Executive Corner Suite which is roughly 1000sq for a Saturday night in which I planned to have several friends up to the room before hitting the gaming floor. The room itself was excellent. It consisted of a living room with a couch, 50" plasma TV, dining room table, wet bar, and 1/2 bath. Auto-set lighting was a very nice touch too. The bedroom has a great king size bed, sitting chair, large plasma TV with an attached master bathroom. The bathroom may be one of the best parts of the whole suite. Large soakings/jacuzzi tub, small LCD TV over the bath tub, and a separate walk in shower with 5 shower heads.
MGM Grand Detroit did not miss the mark on the great new feel of the hotel. They missed the mark on the ability to execute.
The hotel took nearly 25 minutes to check-in. There were way to few reception agents for this size of hotel. Also, there was no suite check-in like many 4/5 star hotel offer when guest are paying nearly $600/night for a room.
Secondly, the hotel concierge may have been the most unhelpful concierge I have run across in all of my travels. The concierge told me there was no possible way to avoid their dance club line even if we were planning on ordering bottle service. Anyone familiar with clubs understands that bottle service at $300-400 a bottle will usually buy you a free pass on the line.
The gaming floor is way to small to handle a Saturday night crowd. The casino was so pack at 10pm it was hard to walk around without knocking into someone. Of course, there was also the shortage of table games which is really not surprising. It seems the target gambler for MGM Detroit is the senior citizen who wants to play slot machines for 8 hours.
Lastly, it took nearly 20 minutes to check-out on Sunday morning. I am not sure why a copy of the hotel charges could not be slipped under the room door like the majority of hotels. Some people will argue that high end hotels don't check guest out in that fashion since it is less personal. From my standpoint, for me to have a personal check-out ended up wasting about 20 minutes standing in line.
After all this frustration I was lucky enough to wait an additional 20 minutest for my car to be pulled out of valet.
As you can see, most if not all of my issues are staff and procedure related. Unfortunately MGM Detroit has fallen flat on its face in its attempt to compete with true 4/5 star hotels and casinos. Management needs to look around and determine if they have the right people working in their hotel.
In summary, while the room and its ammentities were terrific, the staff really makes or breaks a hotel.
I recently stayed at the new MGM Detroit for over a week for work. I arrived 2 days before the casino was open to the public, as part of a group of 10.
Nobody was expecting perfect service, as the place was BRAND new, The staff needed time to get used to the property, and vice versa. The level of service (or lack of) went a bit beyond that however.
Positives about the hotel:
- The rooms are beautiful. Very large, and well appointed. The shower has 2 showerheads, and can probably fit 6, if they're all good friends (which they would have to be to shower together anyways).
- Lots of first class amenities, including a really comfortable bed, a 42" HDTV, a second TV built into the mirror in the bathroom, bathrobes, slippers, color touch-screen VOIP phones (3 phones in the room!), lots of little bottles of bathroomy things, etc.
- A private sitting room off the lobby, the Fire Room. Done very well.
- Very soundproof walls. A crew was doing some last-minute repairs to the room next to mine, and I didn't hear a thing.
- Good separation between the hotel and the casino, including a dedicated valet parking area.
Negatives about the hotel:
- Service. The staff tried really hard, but still have a lot to learn. As an example, I dropped off laundry at the front desk midway through my stay. It took over 36 hours to get it back, and that only after calling/visiting the front desk 5 times. As well, the concierge was not very knowledgeable about the area or her own PC. We had to show her how to print a map from the internet for directions.
- Setup of hotel not complete. My main TV worked after 3 days (and 2 complaints), but the small TV in the bathroom never did. I was also never able to watch movies, again despite multiple calls to the front desk.
- Room service. I ordered room service 4 times during my stay, and they were exactly 50%. Twice I got what I ordered correctly and on time, and twice the orders were wrong, or the food was bad. I also never had a menu in my room (not printed yet), and the staff would not cook anything not on the menu (all I wanted was an omelet for breakfast!). This led to the room service dispatch person having to read me every single item on the menu each time I called.
- Prices. This is a very expensive hotel. The room rate for my stay was $329/night. This includes only the room. There was an extra $10 charge to use the pool (yes for hotel guests!), or $15 for the pool and the gym. If I wanted to use the pool, gym, and sauna, the daily charge was $50! My room service meal (salmon from the "small plate" menu, a salad, and a soft drink) came to over $55. Correct me if I'm wrong, but this is downtown Detroit, not exactly a prime expensive resort destination.
Overall, I think this could be a very nice hotel - it certainly has the building for it. There were far too many problems during my stay to give it a positive review though. I may be interested in trying it in 6 months or so, after all the opening jitters have been worked out.
Beautiful hotel but it's in Detroit and has some flaws.
A solid 3 1/2 star hotel. They would be a 4 but they're missing some basics. (ala a bathtub in the room, etc.)
Beautiful hotel rooms with very friendly staff but since it's new they have a lot of little issues that you don't expect for $350++ a night. Ie> TV didn't work properly; ordered a movie that started then stopped in middle; check-in computer not working; room keys randomly worked and we had to keep replacing them daily; phones didn't work consistently; 20+ minute hold times whenever you called a hotel department; no iron in room; very limited gift shop; etc.
Room-- The hotel is going for the ultra-modern look where everything in the room is square/very sharp edges that you're bound to stub a toe on or hit/cut you leg. I spent a lot of time in the room trying to avoid jagged edges, sharp tables, corners of chairs, etc. Not relaxing, but I finally moved some of the furniture. The bed was very comfy and you could fully control the temperature in the room.
Bath-- There is no bathtub in the room which is highly stupid for any hotel trying to have some class, but the shower heads were nice and big and shower space is big enough for 3 people. There is a wall shower head and another rainfall type of shower head in the ceiling. Great water pressure. The lighting in the room and bathroom was excellent and bright which I appreciated. (you could set the mood lighting at several different settings) The counter space in the bathroom was plentiful and there is a wall t.v. and phone in the bathroom which was a very nice touch. It had two deep sinks which I liked a lot too. Nice towels, robes and slippers were available.
Free Internet was also a bonus.
Food-- I personally found it extremely annoying that Wolfgang Puck thinks he's so special he doesn't have to offer simple items on the restaurant and room service menu-ie> they don't have ranch dressing or other 'norm' salad dressings, don't offer sour cream with potatoes, no type of steak sauce, and lots of other basic items someone might expect in a high end restaurant because that's "below his standards." (and I'm quoting) So basically he's telling me that his needs are more important than mine as a paying guest while he insults me. I'm not a picky eater but I'm not impressed with that level of business intellect. While his food is good, the menu is fairly limited and doesn't anticipate (or care about) guest's needs. Starbucks had more options than he did and the food was actually good for lunch there.
Clientale- I didn't see an issue with the clientale even though it is all over the place ala clearly a cheaper local crowed mixed in with business travelors, real gamblers, etc. The security level was appropriate for any casino property. (and they were friendly) I'm not sure who the hotel is really for actually-- tourists don't really go to Detroit as a destination; smarter gamblers go to Vegas or Tahoe; it's a not honeymoon destination; the hotel doesn't do any Broadway/concert shows. My best guess is that it's for locals and for business people stuck in Detroit who want to gamble.
Overall the hotel staff freely admits they're a work in progress but if you're looking to fully relax definitely look elsewhere until they get all the kinks out and get it together in a few long months.
Right now they're just a new hotel experimenting on the guests with the level of service provided and the rooms are way too expensive for that. If I were in Detroit I would probably go back but I definitely wouldn't go just for the hotel and/or the area.
TripAdvisor Reviews Mgm Grand Detroit
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