Hotel Metropolis

25 Mason St, San Francisco, California, 94102, United States | 3 star hotel
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Location

This 3 star hotel, located in the Nob Hill Russian Hill area of San Francisco, is near Glide Memorial United Methodist Church, American Conservatory Theater, Napa Valley Winery Exchange, and SoMa (South of Market Street).
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    TravelPod Member ReviewsHotel Metropolis San Francisco

    Reviewed by sarahlowke

    Avoid Mason Street!

    Reviewed Jul 5, 2013
    by (9 reviews) , Australia Flag of Australia

    Nice hotel. Very well renovated. Awful location.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Hotel Metropolis San Francisco

    Very disappointing

    from

    We were very disappointed with the Hotel Metropolis. The area was described as Union Square and although this is only a very short walk away the hotel is actually in Tenderloin, a very undesirable place. We were even told only to turn left out of the hotel and that using the back entrance would be better. We decided to use taxi's to get back to the hotel on an evening where we would have preferred to use the tram and walk.Parking was described as 'valet', what we didn't know until we arrived was that this would cost $29 + tax per night.We were told there would be a free wine reception and free newspaper and there was no sign of either. We also couldn't get into the mini bar.We definitely would not recommendthis to anyone.

    Will stay again.

    from

    This hotel has great, modern decor. The rooms are brightly colored. Service was great. Excellent restaurant downstairs. Walking distance to Union Square and several GREAT clubs. Will stay again!

    Growbag

    from

    Funky lobby rooms nice modern features.. Is on the fringe of a sketchy area but close to nice part of market street and union sq. quite a few bums about but isnt a prob close to cable car turn-around and BART station to get u from airport.. cheap funky hotel if u are in SF if u get a good price i would recommend

    Worst customer phone service ever!!!!!!!!!!!!!!!!!!!!!!!

    from

    We called to make a reservations at the Metropolis because we thought it looked like a cool, modern hotel BUT we encountered the most horrible, rudest phone person in the whole world!!!!!!!!!! We called a couple times to ask various questions and the employee yelled at us and said "I already told you three times!" This is his job and this is normal in the arenas of vacationing and visiting a new city so please don't stay there until they fire the crappy employees or hire friendly ones.

    Cool decor not worth horrible service

    from

    Since my husband and I are both architects, I was excited to stay at this moderately priced hotel. I ignored the comments about the dodgy location (it is pretty bad, but still pretty convenient to Union Square). The service was horrible and rude. The topper several minor slights, was when we checked our bags into "storage" because our flight was in the early evening. Our bags, were left behind the conceirge desk all day in plain sight. I would never go back, or recommend this hotel to anyone. Spend an extra $50 a night and stay somewhere else.

    Cool Decor but its alright

    from

    My boyfriend and I stayed at the Hotel Metropolis for a quick getaway.

    We booked it online and of course when we arrived our non smoking king room was not available. I was very upset and got stuck with a smoking room with a double. They also forgot to put shampoo and soap in the room. When I called the front desk they were extremely rude and said I must be mistaken..finally 15 minutes later they came to the door looked in our bathroom and then said Oh and gave it to us....The hotel location was great since it was close to Union Square and the decor was cool but the customer service and employees were totally stuck up! They also have complimentary breakfast but when I asked the front desk they said we dont have it anymore then I asked a housekeeper and she showed me where the food was!! I wasnt a happy camper and I will never stay there again.

    Friendly good value

    from

    Yes, it is quite literally on the cusp of two different areas but we never felt threatened. Don't be misled into thinking it's way off centre though: it's close (5 minutes walk) to big name hotels & restaurants, the cable car and famous name stores. We enjoyed the food in the hotel brasserie, though breakfast was a little cramped in a small breakfast room on every other floor. It had computer access for guests (all too rare in some hotels I've visited) and pictures on the walls were for sale to aid good causes in the neighbourhood. I'd rather stay in a hotel which recognises its contribution to the local rather than its multinational corporate image.

    Dodgy but okay

    from

    If you could move this hotel a few hundred yards North it would improve things greatly but we got 4 nights through Expedia for $300 so its crappy location does have benifits. The amount of bums and rough sleepers was of some concern but I should add that there where no problems from them but they brought an edgy feel especially on returning to the hotel late at night.On another site someone pointed out there was a helpful sign on the door to remind you to turn left and not right into the third world, sorry I mean the Tenderloin, well things must be getting worse, the sign is still there but the door is locked 24/7 All in all we had a good stay but a couple of changes would help, coffee facilities in the room and do something about the super snotty reception staff who acted like we owed them a favour.

    Really Great Hotel

    from

    I had read a previous review of this hotel on this site and was somewhat worried about the fact that someone had written "nice hotel shame about the area". Obviously there is the homeless element in the area but they are very non-threatening and would not say that it affected access to the hotel or indeed the quality of the stay. Having had various experiences in England with areas far worse than this I have to say that there is nothing wrong with the area at all, keep your wits about you and be polite and you will have no problems at all. I just wanted to write this reassure people the hotel is not in the middle of a ghetto. The Hotel is basic, but stylish and the staff are very helpful. I would recommend this hotel to anyone wanting a comfortable base from which to explore this fabulous city.

    Not bad if you don't mind the neighbors.

    from

    An English gentleman in the elevator eloquently summed it up," A smart hotel in the WRONG place." The location didn't bother me too much. It was only one block to the cable car stop and Union Square was a few blocks away. Anyway, it's San Francisco; being surrounded by hoards of homeless drug addicts is all a part of the ambiance.

    TripAdvisor Reviews Hotel Metropolis San Francisco

    3.00 of 5 stars Good
     

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