Hilton Florence Metropole

Address: Via del Cavallaccio 36, Florence, Tuscany, 50142, Italy | 4 star hotel
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This 4 star hotel, located in the Isolotto/Legnaia area of Florence, is near Centro Storico, Fun in Tuscany, Espresso Academy, and La Cascine.
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      TravelPod Member ReviewsHilton Florence Metropole

      Reviewed by ericjon97

      Beautiful hotel, outside the city

      Reviewed Sep 13, 2010
      by (35 reviews) Woodstock , United States Flag of United States

      This is on par with most other Hiltons. It is beautiful, with a great staff, and one of the best breakfasts I've ever had. It is about 25 minutes from Florence's city center, but the hotel offer a free shuttle to and from the city throughout the day. Very very nice, and I would definitely stay here again.

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Historical Traveler Reviews Hilton Florence Metropole

      4 star quality for about 100 Euro


      We stayed 4 days during August 2006. I am a bit surprised from the other reviews, because this is a true 4 star hotel. If the rooms were a bit more spacious, this could qualify for a 5 star hotel.

      Yes, it is out of town and not in the city centre. Yes, the shuttle bus last trip to city centre is at 8 pm and back at 8.30pm.

      BUT, there are shuttles every hour since 9 am in the morning. This should leave enough time until 8.30 pm to explore the city I think.

      AND, the people who say all this have not had the experience of staying in one of the central hotels, like I had in the past!

      And I will explain myself:

      (1) Be aware that Florence is a medieval city, with car traffic not allowed in the centre. This means that you either walk or take a taxi to go from A to B if you don't belong to a group going around on a tourist bus.

      (2) All the central hotels (with very few exceptions), are overpriced, in very old buildings, not very clean, often without airconditioning (not very nice when the temperature in August hits 36 degrees Celsius or near 100 Fahrenheit) and in streets where there is no car park, or if there is, it costs 25 Euro per day.

      The Hilton Florence Metropole offers very good value for money (we paid 95 Euro per night...), easy parking, a very good restaurant (if you like a real Fiorentina steak, you will enjoy it here much more than downtown Florence, at the same price) and if you have a car, you can reach downtown Florence in 10 minutes (and park in the huge underground Train Station car park, which is the only one you can reach without breaking the law and enter the restricted traffic areas).

      If you want to stay in the centre, pay 2x more for a 3 star property without basic services, it's up to you. If you want a nice hotel, then the Hilton Florence Metropole, will not dissappoint you.

      Very good breakfast.

      Inconvienent location


      This is a very new, modern and high end hotel, which is the positive side to my review. The worst part about this hotel is that their website states there is a bus that will take you to the center of town every 15 minutes. The van (not bus), comes every hour and holds only 15 passengers. Not the best plan, as the hotel is very far away from the center of town and the cab's/taxi's charge $30-$50. each way. So, if you dont push and shove to get on the van, you will find yourself stuck at the hotel for another hour. (This happened to us 2 days in a row and we were waiting 15 mintes early before the top of the hour and still did not get on the van.) Also, the van does not drop you off in the "center of town", it drops off at the train station, which is a 10-15 minute walk to the center of town (the Dumo). We spoke to the front desk and asked why they would only have 1 van for all the hotel guests, obvioulsy being that we all cant fit.. they were not concered and didnt really care. They told us to take the public bus instead, so we did, and it ended up being almost an hour bus ride to the center of town, as the bus drove all over town before we got to the Dumo. Also, the van provided by the hotel stops running after 7 or 8 pm, so there is no way to get back to the hotel, unless you use a taxi or the public bus that takes an hour.

      Here is the low down-


      We just got back and I wanted to share the information while it was still fresh in my head! First, the hotel is in the middle of no where. There is a shuttle that will pick you up at the train station behind the cab stand on the half-hour. It is a coral color and has Hilton on it. It will save you the $20 Euro taxi ride. The hotel itself is kind of empty. We felt like we were the only ones there. The rooms are very modern; hard wood floors, plasma tv, amazing shower/bath that has a glass door to the bedroom, and blinds that block out the sun! Internet acess is available on the plasma tv so you can do it from bed and it wasn't that expensive. We had to 2 false fire alarms go off after we were already in bed which was kind of freaky especially with jet lag. Elevators are very small(max. 4 people w/o luggage) You need to get to the shuttle early it is crowd and if you don't get a seat you are out of luck. The last shuttle pick up in town is at 7:30pm so be prepared to pay some crazy taxi fares if you want to eat dinner out. There really is nothing around so we ended up eating in the restaurant two nights in a row. The food was nothing special and choices were limited, it was also pretty empty only about 5 other people eating there at 8:00 at night! The staff was as helpful as they could be, but I had a feeling were pretty new and didn't know that much. We had trouble trying to get an outside line and nobody knew what to do. The main problem with this hotel is location, we loved the modern room but this hotel still seemed in the development phase, no pool, no gym, not hot kitchen in restaurant etc...

      Great hotel, far outside the city


      The bad: 20 Euro cab ride from anywhere in Florence. They do offer a free shuttle to the train station (basically city center) that leaves the hotel on the hour and returns at half past the hour. The shuttle stops running at 8pm I think, so it wasn't of much use to me.

      The good: modern, clean hotel with friendly staff and great rooms. The on-site amenities were good, although the hotel's guide mentioned a fitness facility was coming in, but was not finished when I stayed.

      Modern and clean...if you have a hire car - perfect!


      While very modern with all the conveniences of a room you desire...plasma, large bath, ample power plugs, great bed etc this hotel is not central to downtown Florence and the hotel shuttle service stops around 8.30pm daily!! It's aok if you have a hire car otherwise if you want to get back into town for a bite to eat at night do it early or forget about it. There is a bus service into town outside the hotel however in the evenings it's infrequent. Also only other thing is to pray you don't have too much luggage ~ the lifts are tiny!!

      Great hotel for Florence business


      We stayed at the Florence Metropole at the midway point on our honeymoon. First the good, it is clean modern and if you want to stay away from the tourist area of Florence than this is the place for you. Hotel has all the typical amenities of a Hilton family hotel however as a HHonors gold member I was a little disappointed at the service levels. Room was nice, clean, well appointed, furniture, internet, etc.

      The Bad, a little bit out of the way for local restaurants and services, didnt have a separate concierge desk and the front desk staff seemed to know less about Florence than we did. Breakfast buffet and room service was average. All in all for the price it's hard to say anything negative.

      Very good accommodation but a little out of town


      My husband and I stayed at the Hilton Metropole in Florence from 28 to 31 May 2006. We found the staff very friendly - check in was smooth. Our room was not ready and we were offered a complimentary drink at the bar - a bellini - which was lovely.

      The hotel is very modern in design, dark wooden floors and lots of glass everywhere.

      We used the restaurant a couple of times - the food is very good and as is expected in a hotel of such standing also more pricey than some of the other restaurants in the city centre.

      Our room was spotless and any problems we had were sorted out very quickly indeed. The staff could not have been more helpful.

      Breakfast was plentiful and for a Hilton not exceedingly pricey (well not compared to London prices).

      Black out blinds in the bedroom were fabulous and you also get a choice of pillows.

      The only drawback is the shuttle bus into town - it is only on the hour to get into town and at half past the hour from the train station in the city centre. But it does stop for a couple of hours at lunch time and the last shuttle back is at 8.30pm which is not great for an evening out. Also it is a small shuttle with only 15 seats so get there at least 10 minutes before you need to be there.

      Otherwise, you can easily catch a 1B bus just across the road from the hotel and on the return it drops you off at the front of the hotel. Get a 3 or 5 day pass for maximum flexibility and this allows you to get relief from all the walking by catching any bus going around in the town centre. Quite fun! And they run until late.

      Great hotel


      The Hilton hotel in Florence is a great find for the money!

      Stayed here for just one night, but could easily see the hotel is top notch! It has a friendly staff, modern snazzy rooms and a free bus that takes you to the Florence Central Station every hour (and also brings you back!).

      The location is a bit of middle of nowhere, but the centrally placed hotels are expensive and mostly run down as they have been in business for ages. This hotel is modern and has a airy fresh feel to it.

      The room size aint huge, but is well laid out and still feels nice and not at all claustrophobic.

      I would stay here any other time I am in Florence!

      Modern and clean!


      Stayed April 15, 16, 17th...Very modern and new...stylish...We stayed three nights and found the service very good, the restaurant FABULOUS...one of the best we ate at during our stay...breakfast (not in the restaurant but in the breakfast room was a wide array of meats, veggies, fruits, breads galore all plentiful and fresh...my favorite was the five kinds of fresh squeezed fruit juices...ask for special waffles/french toast, etc)....Internet access was not working in any of the rooms but you could access for a small charge from the 2 internet points in the lobby. We stayed in a deluxe room on the corner of the hotel with views in two directions. Loved the blackout shades because they kept out light and heat...found the hotel clean and comfortable with an ultramodern style. Go to the top of the hotel for great 360 degree views of the area...it is the only highrise around so great viewing.

      The free shuttle into the Florence train station which holds at least 20 people leaves every hour on the hour. It was a great service and we used it 4 times drops at walking distance from most points in downtown Florence.

      We recommend the RED tour bus which stops at the train station square for a FABULOUS tour and overview of the city and its history...it includes 2 separate routes narrated in 5 languages...a ride to Fiesole (phenomenal views) and even better views from the second route and the ticket is good for 24 hours. 20 euros but worth every penny!

      The biggest problem for us was that the heat could not be controlled from our room's thermostat or from the front desk...in April, the room was 25 and 26 C! quite warm! So they moved us to the opposite corner...not much cooler but enough so we could sleep comfortably. Street noise is too much to have the windows open at night, but when closed, you don't hear the noise at all. No pool or workout room but a very nice facility.

      No Character


      As a Hilton Honors Diamond member I have lost track of the number of Hilton properties I have stayed in. Some have been good, average or just OK but all have one thing in common; ""Character"". This hotel is as sterile as a hospital & is just not nice to spend any time in & yes completely without any "character".

      You expect something better being a premium hotel in Florence (don't they have a local history for the arts?).

      The hotel "theme" is ultra modern which is O.K. but where is the modern art on the walls, nothing but cream walls, glass table tops with tile & glass in the bathroom. Even the sink is glass!! The shower enclosure (no tub) is sized for a medium pigmy or a small teenager, turn around in the shower & you hit the water control (turning the water off or very hot).

      The rooms are very quiet with electric blinds (very dark), the small flat screen TV in the wall is O.K.

      My room rate included breakfast but the food was terrible. Dinner at night for two will cost at least 80 Euro's (if you have only one drink). Order wine or a couple of mixed drinks then say good bye to 100 Euro's. Take the free shuttle & buy dinner in downtown Florence & take a taxi back to the hotel.

      The free shuttle only holds about 12 people so good luck getting a seat.

      There is a cinema & bowling alley behind the hotel. They have an "American theme" restaurant (opens at 7.30pm for dinner) plus you can buy sandwiches & goodies (& ice cream) at any time.

      Finally, as mentioned I am a Diamond member so I always get some sort of special treatment, upgrade or something, well not in the Florence Hilton. Terrible service at check in & a standard room.

      This hotel may be O.K. for a business person spending just one night but vacation or a weekend trip forget it. Unless you always wanted to spend 2 or 3 days in a hospital!!

      TripAdvisor Reviews Hilton Florence Metropole

      4.00 of 5 stars Excellent

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