How has this hotel rated in the past?
Historical Traveler Reviews Metropole Hotel Ho Chi Minh City
Looked after us very well
I stayed here recently and the hotel staff looked after us very well; I was surprised given the poor reviews I've read here.
When we arrived, the hotel was in the middle of a major refurbishment and we were placed in a beautiful but extremely noisy room with the sound of workmen and their tools next door. We asked to see another room and the staff were lovely about showing us two other larger rooms for the same price, although we eventually decided to stay in the original room as the work going on stopped at the times when we were actually going to be in our room.
Every time we wanted to go out, the staff helped us find our way about, got us legit taxis which never ripped us off, and were generally really pleasant and friendly.
The breakfast is quite amazing (you can have European, Chinese, American food etc) and the room we had was stylish and clean with a lovely bathroom.
I would go back quite happily, but if anyone's interseted, the refubishment is scheduled to finish during October 2006.
Worst Travel Experience in Asia
The hotel is at first reasonable. However, the service soon exploits the Westerner as a bank waiting to be robbed. The service at this hotel is horrendous. The concierge took money from me to mail my correspondence back to the US and Europe. None of the nine business letters made their way. The massage parlor will equally rip you off, and beware their mafia tactics...
Ok, but not great, go for the breakfast
The hotel is in a decent location, near the backpacker district aka the international quarter. You can find a good selection of very inexpensive dining and gift options in this part of the city but it is not downtown. It will cost about 15k Dong to get to the downtown area, so this is not a big deal if you can find a legit cab. The rooms at the Metropole are nice but are in need of a facelift. The bathroom was clean but the shower frequently ran out of hot water. The pool and fitness center looked nice though we did not use them.
The breakfast at the hotel was excellent! Lots of choices including a pho station and omlette bar. They do have a weird system where you need to get a couon for breakfast each day at the front desk (even though the reservation was prepaid). BTW Don't use the internet at the hotel! They charge 20X the going rate. Also, the immediate couple of blocks outside the hotel are sketchy at night. You have been warned!
Basically a nice place, but we left with mixed feelings at best.
Quite a nice hotel on the whole, but we encountered a few problems. On the first night, we were locked out of our own room, as the card lock broke down and were made to sleep the night in another room minus our stuff. No compensation was offered.
The rest of the stay was nice and the doormen were very helpful in finding us honest taxis (ones that use meters that work properly). From what I have been told about HCMC, this was very useful.
Unfortunately, upon leaving, we were accused of stealing one of their coat hangers from the bedroom and were questioned in a manner I didn't appreciate by the receptionist. When the staff established that I hadn't stolen their hangar to sell on the black market and that I wasn't going to part with my money for a quiet life, they told us we could go. No apologies, once again.
In short: nice hotel, nice rooms (when you can get into them), lovely pool, helpful doormen, good location (close to backpacker district), suspect the spa's a knocking shop, some naff staff (but not all).
Great service in more ways than one!
My wife and I thoroughly enjoyed our stay in the hotel. The staff were friendly, helpful, and competent. Our room was clean and had a nice balcony over looking the busy street. The restaurant was first rate and we ate there every night of our stay.
I support another reviewers comments about the spa area. This is a front for a different type of service and I would have appreciated knowing that before having a massage.
The Metropole is Great
A friend and I stayed at the Metropole in January 2006 for five nights. The breakfast buffet is a feast and a chance to read local English newspapers and drink endless cups of coffee. The staff was very young but courteous, professional and always ready to answer questions--and loaned me a charger for camera battery. Laundry service was fast but seemed slightly overpriced.
Our room was modestly sized but had a small balcony. The location is a nice walk from other luxory hotels but conviently close to the 'backpacker district' with cheap shops, restaurants and cybercafes.
I plan to stay at the Metropole on my next visit to Vietnam and would recommend it to other budget conscious travelers.
The Lovely Metropole
We arrived at this hotel after a bad night at another hotel in Ho Chi Minh. We were immediately made welcome and felt at home straight away. The room was comfortable, clean and most importantly quiet. The bed was king size and the bathroom clean and working. The modest tariff included afternnoon tea in the lobby and buffet breakfast. The staff, particularly the doormen were friendly and eager to help.The hotel is within walking distance to downtown and the Ben Tanh markets.This hotel is good value, friendly and convenient. Reccommended for those who don't want to pay the high prices downtown.
During a trip to Vietnam in May 2005 myself and my boyfriend decided to pamper ourselves and use the facilities at the metropole hotel (outsiders who are not staying there can simply pay to use the spa section). I decided on a certain package including massage, facial etc. The massage seemed to be little more than a cover up for other activities as it certainly was not professional. After each part of the package they aggressively demanded me to sign a slip to tip each girl. My boyfriend had the same experience and they even put through a credit card slip with twice the amount of what we had agreed to pay. They ripped it but "somehow" the payment still appeared on our credit card account a week later. Absolutely disgusted with the entire experience. Maybe the rooms are nice but i certainly would never recommend the spa area and would even go as far as to warn people about it!!!
A little bit of luxury on a budget
This hotel is well located and is close to the backpackers area and upmarket hotel area. It was reasonably priced and has a swimming pool and gym. Very friendly and helpful staff. The room was adequately sized with air con. Breakfast was included and was good. The hotel will book trips for you at the cost of about an extra dollar to the ones advertised in town travel agencies but it saves you the hassle.
Best recommended for travellers who prefer are benefits and faciltities of a hotel but who are not prepared to pay exorbitant costs.
TripAdvisor Reviews Metropole Hotel Ho Chi Minh City
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