Mandarin Orchard Singapore

Address: 333 Orchard Road, Singapore, 238867, Singapore | 4 star hotel
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This 4 star hotel, located in the Orchard Road area of Singapore, is near Lucky Plaza, Emerald Hill, Singapore City Gallery, and Istana.
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    TravelPod Member ReviewsMandarin Orchard Singapore

    Reviewed by vivo


    Reviewed May 1, 2013
    by (2 reviews) Mornington Peninsula , Australia Flag of Australia

    The hotel is excellent, positioned in the heart of the city with access to everything

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Mandarin Orchard Singapore

    Good... but not memorable.


    We stayed at the Meritus Mandarin in early September 2005, as a one night stopover to wait for a connecting flight through to Europe. The hotel was recommended to us by our travel agent.

    This Hotel is more than adequate for a quick stopover, but like many hotels throughout Asia, is fairly bland.

    The Hotel is in a central position and we found because there are plenty of taxi's in Singapore(except when it rains!!), we could get around the city with particular ease from this hotel's location. The room we stayed in was very clean and quiet, and the bathroom was a good size.

    We had requested a queen size bed, but upon arrival we were advised rooms with a double bed or two single beds were only available, which was a bit odd considering the size of the hotel. Apart from this issue, the staff were friendly and were good enough to advise we take two single beds as the double beds are very small. The breakfast was just OK, but not one I could highly recommend.

    If you don't require a hotel which has glitz and glamour, but simply a clean room for a night or two, I would recommend the hotel. Singapore too, is a good 'stopover' city.... very clean, very safe and we enjoyed our day visiting this location.

    Good Location but noisy


    I stayed here withmy family for 3 nights at the end of August. First things first. The location is excellent-right in the middle of Orchard Road very close to the underground station and surrounded by shopping malls.

    It is a typical city/business type hotel. Very busy and always crowded. The rooms were ok. Breakfast was not that wonderful but adequate.

    WARNING-make sure that you check the rooms first of all. On the first night my wife and I were given a room next door to the air conditioning boiler room which made it impossible to sleep. I am a heavy sleeper but the noise was such that even I couldn't sleep We were moved the next night but I think that generally on the South Tower (south side) there is a constant rumbling of the air conditioning fans to be heard in most rooms so be careful!

    Good 5 star hotel - Grand Tower Deluxe Rooms


    Just returned from 10 nights in Singapore. We were slightly apprehensive after reading the reviews on Tripadvisor but were pleasantly surprised when we got there.

    Our hotel room was impeccable and was very clean and comfortable. The hotel itself was very pleasant and the staff could not be more helpful or attentive.

    We chose the Grand Tower Deluxe rooms - we had a room on the 22nd floor with quite a pleasant view and it is a very well located hotel as it is right in the centre of Orchard Road. The morning breakfast is okay and the main restaurant, the Chatterbox is quite a nice restaurant but it was always quite busy and probably caters for people who like asian food or who have a more adventurous palate. The western food selection may be slightly limited but there are plenty of restaurants, bars and cafes outside the hotel to choose from if you get bored of the food there.

    I think this was a great hotel to stay in and would return there again.

    Not great


    The hotel seemed quite nice at first. I stayed on the executive floor and the room was comfortable and clean. I didn't like their room service breakfast. It was very poor with just one bread roll and one croissant. The turndown service in the evening was a joke: the bins were not emptied and the ashtrays not cleaned. At the ckeck out, on the executive floor, they were not very nice...sort of indifferent. I would not go back and would not recommend it. I had a massage in my room as I was very tired from flying. The masseuse arrived 20 minutes late, no apologies and she did not even have her own massage oil so she used the body lotion from my bathroom! Very poor service from a hotel who wants to pass for a 5 star!

    Some good /some bad


    Very large well appointed room & bathroom but disppointingly ,not cleaned properly

    As a jaded traveller the options in the 24 hour Cafe left alot to be desired although the service was OK

    Check in & out not great

    Excellent Hotel @ Super Location (highly recommended)


    I had a blast staying at the Meritus Mandarine during my trip to Singapore on 23 to 28 of April. The hotel is situated on Orchard Road, which is full of shopping malls waiting for the locals as well as the tourists to have their ... shopping therapy. I have only excellent comments to make: I was given a single room (South tower, 11th floor) which was recently refurnished. The staff was very helpful, ready to respond to every need & question. The food at the Chatterbox, as well as the Mezzanine was simply EXCELLENT. I haven't tasted Chinese cuisine to such an extent but I really enjoyed it. Also the Observation Lounge is a must see. The view is breathtaking, the service is exceptional, drinks and cocktails are superb, while prices are surprising low (compared to prices back in Athens, I thought I was in heaven...). A sure choise, from my point of view.

    Very poor hotel - try the Pan Pacific instead


    We stayed here at the end of a luxury world trip for our honeymoon and were sorely disappointed. We have been to Singapore many times and always stayed at the Pan Pacific but decided to try something new - big mistake! We were given a room on a smoking floor which absolutely stank of a mix of cigarettes and air freshner - it made us both feel sick. The room was very small with very worn furnishings. The carpet was a bizarre green and yellow and had stains on it. The window was also very small. What really annoyed me was that it in no way resembled the photos on their website. We asked for another room and were told we would have to pay for an upgrade to the Grand Tower - which we did. The room was better (looked like the photos) but had an interconnecting door which meant we could hear everything going on in the room including the residents sneezing! Their talking kept us awake until the early hours. I was also aware if we could hear them they could hear us so I felt my privacy was invaded. I think the hotel should have given us an option about an interconnecting room because these rooms always lack privacy. The bed was very hard and the sheets were slightly stained. The bathroom sink had so much mould growing on it that there were fleas or something else hopping around in it. Housekeeping came and cleaned as best they could but I still was greeted by fleas at 3am! There was also mould in the shower. The swimming pool closes at 7pm so we couldn't have a swim when we arrived. We couldn't get through to room service for breakfast. We had to wait ages for the check out and then the staff were rude. The list goes on! We did speak to the manager and gave her our feedback so maybe things will change. The transfer driver asked us what we thought of the hotel and when we said it was terrible he said he had heard that from a lot of people. He did however recommend the revolving restaurant on the 36th floor which is supposed to be very good. He agreed with us that the Pan Pacific always gets rave reviews so please feel free to give that a go - we hope you enjoy!

    Mixed review


    I was staying here as part of a package from Singapore airlines. I had read great reviews of the hotel before staying and figured with a 4 star rating it should be fairly nice.

    Well I don't know if we got a bad room, or perhaps they save the not so nice room for people with travel packages, but I was not impressed at all. First of all the carpet in the hallway to the room was a bit dirty, the room itself hadn't bee re-decorated in quite some time and, although not dirty, things seemed a bit worn.

    The staff seemed friendly enough although the bell captain didn't go out of his way to help.

    The good things were as follows. It is right in the heart of the fun and close to 3 subway stations. You really cant ask for a much better location. The breakfast buffet at "Triple 3" was excellent serving a wide variety of western and Asian foods. The restaurant staff was excellent, very attentive and they got to know out names and what we liked to drink by the end of the stay.

    It wasn't horrible but there are many better hotels for the same or less price in Singapore.

    Love it !! looking forward to stay there again !


    Was there August 29 2004, stayed for a week. Staffs are friendly, nice location [right on Orchard road] , room are nice .. all I can say is that I had a pleasant stay at the Meritus Mandarin Hotel and will definitely stay there again !!

    TripAdvisor Reviews Mandarin Orchard Singapore

    4.00 of 5 stars Excellent

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