Mercure St Martin and Marina
How has this hotel rated in the past?
Historical Traveler Reviews P. Guest House Sangkhla Buri
Never treated so bad
This hotel has so much potential but the place is rundown, the food choices are weak and the new owners just don't know how to run a hotel.
We arrived in Saint Martin after an overnight flight and the problems started as soon as we got to the hotel. We were ignored at the front desk as they seemed to look through us as we stood in front of them. When they finally acknowledged us, they told us to fill out a form with more information than necessary and said we would not be given a room until 3:00pm. We asked if there was a place to get some food because we were starving. They said you can go to the bar. I asked if they had a map and was told it was just through the doors. All we saw was hedges, but we found a way eventually. The staff were taking away what was left of the breakfast buffet when we arrived. It was very confusing and those we tried to talk to didn't understand English. There was no breakfast for us. The tables in the dining room are pretty gross around the edges so it wasn't the nicest place to sit.
We proceeded to the beach and tried to find a lounge chair that wasn't broken. No luck there either. Your butt falls through.
When we finally got our room, we wanted to shower and couldn't get any water pressure when the water was warm, only hot and cold came out with any pressure, just lovely!
We were tired after the all night flight and decided to relax for a bit in the room. We tried the TV and discovered the satelite TV only has 2 english channels. If its not loosing its signal, then someone, somewhere is channel surfer with the remote so forget about watching anything. I asked the front desk about it and they blamed it on the weather.
You better like fish if you want to eat, the chicken is always overcooked and tough. Don't expect to get much with the meal, it is the meat and either rice, potatoes or one vegetable. It is not 4 alcoholic and 4 non alcoholic drinks as described in the semi-all inclusive package, it is coupons. It takes 3 coupons for 1 cocktail, which are served so slowly and not very good.
It seems the week we were there, the new owners were trying to get some sort of control, but instead they were being abusive and mean to the guests. We have never been treated so poorly and we are seasoned travellers. There are so many more things to say about the condition of the place and some of the staff, but we are going save the rest for our letter to the travel agent.
Hope you get the message - stay away with these owners.
Needs a new MANAGER
We stayed at the hotel for 2 weeks this month (Feb. 2005) We encountered the hotel manager every day... not once did he say "Hello" . The rest of the staff are very unprofessional and unless you speak French are very rude.
We were served other people's dinners (i.e. fish rather than meat), witnessed others served their appetizer and desert (forgot to give them the entre), many times we waited 15 minutes before being recognized (the French speaking were not), glass wear were handled with the fingers inside the glass, the bar ran out of draft beer and brandy. About 90% of the lawn chairs were boken. WE were unable to exchange our beach towels for fresh towels on most requests and were not able to get towles until 3 p.m. on the 1st day (arrived at 9:00a.m.) We will defenitely advisae anyone to look elsewhere for their vacation destination. Everybody we talked to said the same. The new owner is from Quebec and he needs to make drastic changes starting with the manager.
Great Location - Very Basic Accomodation
This hotel is perfectly located for those who want proximity to the European atmosphere of Marigot, the action of the Dutch side and a quiet beach environment. However it is not for those who expect anything more than basic accomodation. The low rates for this hotel make up for most of the shortcomings.
Don't consider the restaurant for anything other than the minimal breakfast buffet. There are so many good restaurants within minutes of the hotel that there is no reason to pay relatively high prices for mediocre food in the hotel.
The rooms are adequate but show age. Satellite TV is available but only 1 English station (which varies according to who is handling the control in the office) and 2-3 French stations. Bring your own pillow(s). Replacement of towels, TP and tissues is sporadic. No toiletries provided. Don't stay on the 1st floor if you want any privacy.
The new owners are from Quebec and seem to be trying hard to upgrade the property.
Car rental is mandatory if you want to get anywhere on the island.
Not very good
I was in this hotel in February
The Staff in hotel is still living in the French collonial empire and them treat the customers like the conquerors treated the natives.
The hotel itself have old decoration and furnitures and needs a renovation
I don't recomend this hotel.
Terrible - Don't go.
This hotel is terrible although it has potential. We found the staff at the front desk,for the most part, to be arrogant and rude, and not the least bit helpful. We were given no orientation as to how the all inclusive package worked, and had to go continually to the desk to ask questions. Very few activities were included - snorkeling equipment had to be rented. In the room, there was no instruction as to how to use the phone. On the morning we left, the TV was showing soft core pornography. We traveled with our teenage children. The room they were given reeked of sewage. Upon further exploration, I found that the septic system outside their ground floor room was failing and the lid of the septic tank was broken. The air conditioner unit sat directly over the septic tank, blowing sewage odours directly into the room. I complained 3 times during our first day to the same front desk staff and was advised that there was nothing that could be done other than to send someone to put some deodorizer into the septic tank. One staff member actually said that it was too much hastle for them to change rooms. When new staff came on in the evening, I again complained and they very quickly stated that there was no problem and we were given a new room. I wonder why they couldn't have done that right from the start. However, the air conditioning in the new room did not work.
The hotel is in desperate need of fresh paint and general maintenance. Our room was also on the main floor and was always damp and musty smelling. The grounds and gardens are very pretty, however the waft of sewage in the air from the septic systems makes it a little tough to enjoy.
The food in general can be described at best as okay. In the "almost all inclusive package", you were limited to two choices for lunch and dinner. Often the choices were terrible (rabbit being one choice one night). Dinner consisted of a choice of soups and sometimes salad, a main course of meat and potato and no vegetable. Dessert was good most nights, though one night it was canned fruit salad. There was very little fresh fruit - at breakfast there was some melon and pineapple, and then canned pears and peaches. The service in the restaurant and often at the bar was very slow. One night there was a seafood buffet which is fine as long as you like seafood and/ or aren't alergic to it. There was no other choice. Needless to say, we ate outside the restaurant as much as possible.
We would go back to Saint Martin, but never again to the Mercure Simson Hotel. I would classify it as one of the worst hotels I have ever stayed at.
A caution, if you are offended by nudity (though we are not), the hotel appears to have no problem with women going topless at their pool.
This was our first trip to St. Martin and the stay at Mercure was wonderful!! The setting was beautiful and the hotel was lovely. Having a room on the ground floor initially concerned me about security but I have never felt as safe in a hotel. Damp swim suits and towels left on our deck to dry along with items in our refrigerator went undisturbed. Our room at the hotel was huge, housekeeping staff was excellent, and we were very comfortable during our week's stay. The French cuisine at the restaurant was very tasty and well presented. If there was any challenge during our stay it was that the staff had difficulty understanding English over their native French. I loved the island atmosphere at the hotel and preferred the French side of the island much more than the Dutch side. Should a vacation to St. Martin be in our future, we will stay at the Mercure. Thank you for a wonderful vacation!!
Very impressed with the Mercure Simson
Just spent a wonderful week at the Mercure Simson Beach. I work in a major hotel in Victoria, Canada, and was very impressed with everything that was offered. The room was European in flavour, nicer than expected, with a fridge and stove on the outside deck. The food was very, very, good, and the location was great. The staff are all french, and very nice. I only found at times that the food and bar service could have been better....But all in all, we had a great time, and wouldn't hesitate to go back
Get what you pay for !
We booked into the Hotel after flying all night we were greated by a very friendly front desk staff, who spoke english fluently. When we got to the room we were a bit disappointed as the photos of the room on the internet were a little bit deceptive, our room was in need of a upgrade. The room had a lock box, Key supplied by the front desk on request. The air condition worked well- we set the control and it work flawlessly for the 14 days. Maid service arrived 1200-1230 daily (they could put a little more effort into the cleaning of the room!) Bed was average , linen was clean and in good shape. The hotel has undergone a change of ownwership which occured during our stay, The first week the meals were served Buffet style- not the best way of providing service to so many people. Week 2 breakfast remained a buffet style- but lunch and dinner you were provided with 2 choices for the main course. Food was good! But in comparision to any of the many fine eating choices you have on the island it is extremly average. But the recent change has caused a bit of disruption with the food serice staff and it was obvious by the actual service they provided, but by the time we had to go home the food service staff was adapting to the new processes and service had improved a bit. The activity desk was undergoing changes as well, But the you man we dealt with was great fluent in english and was very knowledgeable and provided us with many answers. The hotel is in a great location with huge potential - The new owner when I talked to him seem set on making the changes required to improve his hotel as there are a few problems ! If your looking for a quiet- value hotel, Book this hotel.
My stay with Hotel Mercure was not a pleasurable stay.
When I checked into the hotel, the lady at the front desk asked for my credit card. I told her under no circumstances do I want any charges on my credit card because everything I do will be with cash. She assured me that my credit card will not be charged, its for security reasons.
When I paid my bill with travelers check and U.S. cash. The girl who took care of my transaction assured me my room was paid in full and handed me a print out of the bill which has $0 balance.
Upon my return to New York, I was very upset to find that Hotel Mercure has charged my credit card in the amount of $78.81 without any explanation. I am now pursuing a Fraud investigation.
The staff speaks very little English. There is only one iron & ironing board for the entire hotel. Maid service is very slow.
Not recommended at all.
Great potential but stay away for now....
This hotel is in an ideal location but desperately needs renovation. The rooms are nice size with large balconies but in terrible condition. The beds are lumpy, the walls peeling, bathrooms moldy and smelly. The place has enormous potential but has been severly neglected. Even the paint on the roofs of the buldings is peeling. Not a very attractive sight upon arrival. The free breakfast buffet is nice as is the pool and beach. Forget about being in your room here. Staff was somewhat understanding when I checked out after 1 night after initially demanding full payment for the 4 night stay I booked through their corporate website.
TripAdvisor Reviews P. Guest House Sangkhla Buri
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