Mercure London Gatwick Airport Horley

A large party of us stayed here. It seems that depending on what room you get, you could have luck or not. I appear to attract all the worst hotel features, so can only share my experience.



If you get room 111, you may still have the unique light circuit wiring to contend with. Just remember not to switch off the lights with the master switch (because then the bathroom light comes on...cute, eh?) And the fridge has actually been installed as a heater - in any case it was like an oven inside. Best bet for keeping drinks cold - the windowsill between the double glazing.



Breakfast is OK. At least the hot food is hot - really hot (unlike the Thistle Brighton..)



Food from the High Flyers resturant was poor. Watery Chicken Tikka Masala and Penne Pomodoro with sauce from a tin poured on top. The burger & fries looked OK. No Parmesan offered.



One big warning - CHECK THE TV ALARM IS OFF!! It's not obvious that it's on (go real close to the TV - there are 2 icons - message & alarm - on the right where the time/channel is displayed. If on, a dot will show next to the alarm clock symbol), but I was woken at 04:37.......the person in the room before me obviously had an early plane to catch.



Will stay there again only because the rate we get is good for the area.

One of the best hotels at Gatwick airport. We've recently switched to staying at other hotels there, anytime we've flown from Gatwick, such as the Hilton, but have decided that next time we'll stay at the Renaissance again. The rooms aren't the most luxurious airport hotel rooms, however are quite big and the lobby restaurant is very good and the breakfasts are excellent.

This feels like a higher end American hotel, which was nice at the end of our vacation after several smokey small rooms for big money. The room was lovely and the service good.

Our only small snaffoo was the restaurant, we wanted to eat dinner in the cafe-type restaurant, but they had filled up all four people tables with parties of two. We had four people and had to wait 20 minutes, meanwhile every two person table in the restaurant was available. It was just kind of silly and irritating.

Once we finally got a table, the food was excellent and we were able to get ice tea!

The English breakfast buffet was well worth the money and was excellent.

Taking my daughter on a no-expense spared holiday after a windfall, and thought I was choosing a luxury hotel with great service.

Not the case, sadly. Although the reception staff were helpful, the bar staff were indifferent to the point of being rude, and tried to slip in an extra round of drinks to my bill. Maybe they thought that an early morning departure would mean I wouldn't check things at 5am? There is a blank space on the signing slip where gratuities can be slipped in after signature which concerned me.

The food was also showing signs of non-concern, my salad was supposed to have plum tomatoes but had only ordinary ones, and the High Flyers restaurant had all the stylish ambiance of a Burger King.

I stupidly left my digital camera in the hotel room, which was kindly sent to my home, but since it had no packaging, it arrived smashed to pieces. I would gladly have reimbursed some bubble wrap!

I also thought it very cheeky charging £2 for the bus to the terminal.

It was handy for the terminal, but there are loads of other alternatives, which I personally will choose next time.

Must try harder.

I generally like Marriott hotels and as there are no Marriott near Gatwick airport I decided to stay at the Renaissance which is part of the Marriott Group. The style is completely different. This Renaissance is pretty, but nothing special. If you have to spend here one night to get an early flight it is certainly a nice place. There is a bus connecting the hotel to the airport. It is 2£ only on your way to the airport (free when you go to the hotel). Remember that during rush hours (8-10 a.m.) you might need 30 minutes to get to the north terminal by shuttle bus.

Stayed over here between flights. I didn't really get to check out any of the other facilities but the rooms were lovely.

Good room facilities, and comfortable bed. Ideal for a nights stay.

Five minutes from the hotel by courtesy bus.

We have stayed here 6 times for an easy morning departure from Gatwick.

I will stay again

Not sure if I really qualify to write a review as my wife and I stayed at this hotel following our wedding reception which took place there.

I'm something of a perfectionist and was having a nightmare choosing a venue. When we entered the hotel lobby for the first time we immediately thought that it would be well out of our price range. To our surprise, however, all costs were extremely reasonable. The staff couldn't have been more helpful, both on the run up to the wedding and on the big day itself. All our family and friends (of which there were numerous) booked into the hotel that night and couldn't speak highly enough of the standard of the rooms or the service. I plan on booking into this hotel on our anniversary and advise any traveller or indeed, any couple planning a wedding, to use the Gatwick Rennaissance if you get the chance.

The Renaissance Gatwick Hotel is a good place to stay if you are traveling in and out of the Gatwick airport. It is conveniently located within a mile of the airport, and they have shuttles generally leaving every ten to fifteen minutes. The rooms are spacious and resemble an average, 3 star American hotel. The food was average as well. The staff was friendly and courteous, and the price was excellent through an online servic. Again, it's a great place to stay for a night if you require access to the Gatwick airport.

The staff was extremely courteous, the food was wonderful, even the weather cooperated. Would highly recommend this hotel to anyone,,,from anywhere in the world