Mercure Cuatro Palmas Varadero
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- Swimming pool
- Swimming pool
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Historical Traveler Reviews Mercure Cuatro Palmas Varadero
Visited coralia Feb.1-8 /04 I'm going back.! Went with two sisters and 72 yr. old Mom and she loved it too. Had a wondeful time. Hotel is older,but clean and beautiful, rooms where just ok, but very fuctional, lots of hot water and clean. Food was good,drinks where ok ,staff was very friendly,lots and lots to do, bring extra money adventures are well worth it..Great place just to relax or have a wild night out on the town,which is within walking distance, felt very, very safe. I really enjoyed the location close to shopping,good restarants,park,etc.
Take a tour of the town in a horse and carridge. If you want low keyed and not to busy this is your spot. ps take some extra tissue.
Would have liked to stay
I was recently on a trip through Cuba with a friend of mine and had a confirmed reservation at this hotel. When we arrived after a long drive through the mountains, we were told that the hotel was full and that we were staying at a different hotel. There was no information provided why my reservation was not honoured, except that the hotel was full. We asked the staff at the front desk to phone the other hotel to confim that this reservation would be honoured when we arrived there. They made is pay (!) for the phone call only to find out that our names were not on the list of reservations. After a 1 hour delay and much assertiveness on our side, a manager escorted us and booked us into the alternative hotel. The travel guide had praise for the Cuatro Palmas for its foreign (French) management. I would like to know if such treatment is standard operating procedure, it certainly is not in the France I know.
Jan 2004 to Cuba
I was in Cuba from Jan18th to the 25th 2004. Me and my friend stayed at the Quatro Palmas Resort. I do NOT recommend this resort. We both found the fool awsul. It was cooked well but for a week, they served the same food every day. You get sick of it very fast. Also, the service was terrable. The front desc just rushed you and everyone there wanted tips. You wait in line at the bar and when its your turn if the bartender noticed that you are not holding any money, they will serve someone who is first. There was no entertainment after 10pm. Even the pool tabes were closed after 8pm. Next time I will shell out an extra few hundred and stay in a better hotel.
Worse Hotel in Cuba
Booked with GoTravel for the week of Feb 24 2003. It was our first trip to Cuba so we figured a 3 1/2-star would be OK considering we were planning to spend all day on the beach. The Front Desk Staff were terrible. They couldn't speak English and were very disorganized.
Trying to get directions to our room was an experience. We ended up on the far side of the property in a small two-story building with a view of a cement wall. The shutters were wooden and painted shut. The air-conditioner made a sound but blew warm air. The bed was about 50 years old and stunk. The other couple we travelled with had their wooden shutters painted open and the room smelled of urine. Go-Travel had a Q&A Session scheduled for later in the day so we all went to the beach for a few hours. The beach was beautiful and I have no complaints. Lunch was a little bit crazy due to the birds flying through the dining room and over the buffet tables. At the meeting most of the people complained then left. One woman was there alone with her two kids and her room was across the street and down the block. It is usually dark after dinner and she asked for an escort to her room and was told No. I demanded to be moved to another hotel. This was just not what the website promised. The next day we went to the Arenas Blancas and it was unbelievable, this was the type of hotel I expected to stay in. Go Travel should not be sending anybody to this hotel. I am very disappointed to see that they are still sending people there. I called the Halifax office to tell them about my trip and to suggest they remove it from the selections and the operator tried to tell me how great it was. She had never stayed there so how could she tell me about it when I had? If you are planning a trip to Veradero stay in another hotel.
I traveled a lot in carribean islands and this hotel was not the worse I stayed but close enough.... It's definetely not a 4 stars. I'd say a 3 stars at most and sometimes less. First of all, it seems management is gone or disappeared.. Most of the employees are lazy and unfriendly.
Except for the animation team, the only way to get a smile or a good service is to tip them. It's noisy, old and the pool looks good on pictures but looks 20 years old when you are there. I'ts cleaned once a week.... As for the beach, it's noisy, dirty too, lots of cigarettes in the sand and not enough shadow unless you're willing to fight with other guests... The 1st good new is the food. Not very varied and not a big choice but good and sometimes very good. The 2nd good new is the entertainement shows at night. Animation team is friendly and talented.
They did very good spanish, cuban and even aquatic shows. I'll never go back there. In fact Cuba, the country itself, changed a lot. Lots of people stalking you to sell stuff each time you step a foot out the bus or the car. Shame.
Loved Cuatro Palmas
First problem was I could not upgrade from breakfast only to all included,Bungalow rooms are too small and too far from Hotel, 2 blocks and from the beach, 3 blocks. All included drinks are poor quality, unknown brands of liquor.Internet connections were poor, hours limited, poor technical support. Check in times are 4pm, we got there at 11a.m. had to wait in Lobby with our bags for 4 hours.
Loved the Coralia cuator palmas
We stayed at the Cuatro Palmas the last week of January. We had a wonderful vacation. The hotel was spotless, the staff was friendly, the maid even left us a gift when we were leaving. We loved the entertainment. Really loved the dance music. The dancers were exceptional, very professional and their costumes were magnificent. Beach was beautiful but the pool was cold. But it was January. I would definitely go back to the Cuatro Palmas. The food here was really good. The hotel was close to everything. We did a lot of walking and we also did a lot of the hop on hop off bus. Enjoyed that a lot. Got a great deal with Go Travel Direct. They were great to deal with. Would use them again.
Loved the Place
We stayed at Cuatro Palmas from March 24th - 31st, 2003. It was our first family vacation outside of Canada and it was very memorable. Our daughters aged 11 and 15 loved it! The resort was very nice, the grounds were very well taken care of, the food excellent, the beach was perfect and the pool was great. For the most part the staff were very friendly and helpful with the exception of the Front Desk staff. I was a little surprised that a lot of the staff did not understand English. The shows could have been better but the Magic Show was excellent. The Spanish lessons didn't exist and there was no organized sports which was a little disappointing. The markets are within walking distance. I would recommend the bus trip (try to get on the top level) and the Cocoa Taxi is a blast! Only the pool bar is all inclusive. We got an excellent price through Go Travel Direct who were wonderful people to deal with and their carrier, Zoom Airlines, had the most friendly staff that I have ever encountered on a plane. I would recommend this resort to anyone looking for some R&R under the sun!
Great time in Cuba
I went to this resort from march 31, 03 to april 6, 03, with a friend frmo work. My first impression was this this was an older resrot but kept clean. ( with the good deal we had, we had no expectation what so ever ). The staff is what made this resort so special. Smiles all the time! Young and dynamic. It is also located close to town, which is great if you want to do a little shopping ot experience more of the Cuban lifestyle with it`s local bars and restaurants.. I also felt really safe all of the time, day or night. The beach strip is also very spectacular ... I would not hesitate to visit or recomend Cuba or Cuatro Palmas again. Good price/quality. Just keep in mind, it`s a 3 1/2* resort, not a 5! We loced it.....Jud & Joanne
Good Hotel, Great Location
Went to Cuba for 1st time in Feb 2002 and stayed here. Central to everything in town..bars, markets. Right on beach. Food ok and rooms clean but location still the best.
TripAdvisor Reviews Mercure Cuatro Palmas Varadero
Travel Blogs from Varadero
... ve spent 3 days having a fabulous time, our 3rd floor room has a side view of the Ocean, just spoilt by the dozens of palm trees that surround this corner of Cuban paradise. Its a 2 minute walk to the powder soft sandy beach. Oh God its a hard life, but we're coping pretty well! We meander to the huge breakfast buffet around 9 every morning, enjoy freshly squeezed juices, pastries of every type, eggs done however you ...
... else, me included, had pillows over their heads trying to sleep.
Onwards, farewell Trinidad and the central south coast. Today we are back with Francisco and Daniel and driving north to Varadero. It'll be a long tiring day but wow the sights! We head into the Escambray mountains for a visit to a coffee plantation, one of many in the area and enjoy a perfect cup of Espresso with a display by the local parrots who are squawking non stop in the trees surrounding us. I do get ...
... staff members and the next day I spoke to Juan the manager who said not to worry and if it happened again to say I was family. I had fully intended to spend a lot more time at this resort. I spent a lot of time with Angel and thought she had a good life there as a resort dog. I gave a letter to the manager offering to take her home and have her spayed and then I would bring her back. There was one man and another couple who wanted to adopt her. I knew ...
... by Cuban neighbors. It’s impossible. If Carlos is a block and a half away, call his name.. then ask him how he is.. then ask him what he thought of the baseball game last night.. don’t mind the person standing in front of you, or bothering to move closer. A general rule of conversation it seems, is to conduct it shouting. Latin America has taught me what a polite, quiet and conservative culture we Australians are. Perhaps too much so, it’s ...
... grumpy. Surprisingly no body approached me after that. Julie just read this and says that's a load of B****cks. In fact I used my flannels and walking boots. Fortunately I bought the flannels a long time ago with some significant flaring at the bottom, which, I hope, went some way to cover up the walking boots. Anyway no one seemed to mind. I think next time I might pack some galoshes; an easy solution and won't take up much space. Hindsight and all that...