Mercure Grosvenor Hotel

125 North Terrace, Adelaide, South Australia, 5000, Australia | 3 star hotel
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This 3 star hotel, located on 125 North Terrace, Adelaide, is near Adelaide Botanic Garden, State Library of South Australia, Haigh's Chocolates, and Ayers Historic House.
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    TravelPod Member ReviewsMercure Grosvenor Hotel Adelaide

    Reviewed by davidcombden


    Reviewed May 11, 2013
    by (8 reviews) Ottawa , Canada Flag of Canada

    Nothing wrong here per se, maybe they were a little finicky at the check in, but the room was fine. Parking under the hotel was $18 a day. I would stay here again at a sale price, but there are other places in Adelaide that I prefer.

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Mercure Grosvenor Hotel Adelaide

    Clean and Good Location


    My wife and I just spent four nights at this Hotel. When I enquired as to the standard of our room on booking I was told it was four star. I could not believe this when we entered our room. It was small, as was the bathroom. Our room was very hot and I tried to adjust what I thought was the air conditioning unit. In desperation I phoned reception and asked if the room was air conditioned. I was told it was but as it was a central unit it was was on warm and if I wanted the room cooler to turn the air conditioner off and to open a window to let the cool fresh air in.

    The TV unit is mounted high on the wall so you always have your head bent back to watch TV. There is only enough room for one chair placed next to the table. The fridge and coffee/tea making facilities are in one side of the wardrobe. The only good things that can be said about this hotel is that it is clean, the rooms are serviced daily and it is in a good locaction.

    Not very impressive


    Reception appeared not to have heard of our reservation, and demanded to see (and photocopy) our complete itinerary, including plane flights, which seemed very odd.

    The room, which was supposed to be the Honeymoon Suite, was extremely odd - it consisted of what should have been a large room, but the bathroom had been built in the middle of one long side. This meant the "bedroom" was only just large enough for the bed and the other half of the room contained nothing but a writing desk. But I suppose that allowed the room to be called a "suite."

    The bed itself was very comfortable, but had only two thin pillows. We searched and found one more, but as we like two good pillows each, we called down to Reception to ask for more. After about 20 minutes we called again, and the pillows took a further 15 minutes or so to arrive.

    At 3:45 am an alarm went off, followed immediately by a garbled announcement. Since we had had to sleep with the air conditioner on because there was no other way of getting any air flow, we couldn't hear the announcement and woke up very thoroughly while waiting for a repeat - which turned out to be "this was a false alarm, do nothing." Great.

    Both dinner and breakfast in the hotel dining room were good, and the staff were friendly enough, if inefficient.

    There are better choices in Adelaide!


    We stayed one night in this very centrally located Hotel in Adelaide. We had a very small room on the third floor, which needs urgently some refreshing works. Worst of all, the bed was not looking very freshly made and the cushion was definitely smelling bad. This hotel doesn't seem to follow the Accor Group's standards. Breakfast was excellent, other complaint might be the internet tarification. I paid AUD 27.50 for 24 hours internet usage. But who needs 24 hours internet usage when you stay one night?

    I think there are many other better choices in Adelaide!

    Basic but Okay


    I stayed in this hotel in an economy room for 4 days in November whilst attending a conference. I was quite shocked when I first entered the room. It was tiny and a bit like a cell and the worst part was that the room was located (probably with all the other economy rooms) in a far wing of the hotel and there was no lift access to the floor so had to lug my suitcases down or up a staircase which wasn't good for my back. The walls must be quite thin as I could hear a lot of noise from the next room late at night and early in the morning. The one good thing was a fabulously strong shower pressure - best showers I have every had.

    Otherwise it was rather dismal and depressing and if it hadn't been work related I would have upgraded immediately.

    However the location was great and I found the staff pleasant and helpful.

    Not quite worth it


    First as others have commented, the Economy rooms are probably equal to a hostel if not less in reference to quality and size. For what they cost you are better off in a hostel. They are no bigger than a bedroom in the average american house, and the bathroom is barely big enough to turn around in. The rooms didnt even have a digital clock, it was some retro turn dial...the tv was about 12 inches, and the fridges were quite outdated.

    After 10 minutes in the room, i decided to upgrade to the standard room. I was told they were 3/4 times as big as the economy, and the upgrade would cost 20/30AUS dollars more per night. SO i went for it, only to find the room about 1.5 times bigger than the original economy as was the bathroom. The fridge was still janky, but was packed with alcohol (bad beer, worse wine). The tv was upgraded but was positioned way near the roof on a shelf. The bathroom was the highlight, appearing clean and having a nice shower. Our room was facing a parking garage, which lead to hearing car alarms all night through the outdated windows that didnt seal very well.

    Hotel position is Good if not Great. Tons to do in a short walk to from the hotel.

    Staff was nice.

    Bottom line for 105 a night, i was far from impressed. Hotel prices Motel style. After staying in a room 4 times this rooms size for 92Aus/night in Melbourne, this downgrade was depressing. Either search for a better Hotel, or pay less and stay at the Motel next door.

    Location and entrance OK - but check your room carefully


    I paid for an economy room which was reasonably priced, but didn't realise quite how economy it would be. I didn't see the standard (or better) rooms, but the economy rooms all seem to be in a separate wing of the hotel - the quality definitely seems considerably lower than the general standard of the hotel - you get a definite feeling that you're geeting cheap rather than quality. Having said that, the staff were helpful (if a little bland) and the location is good.

    Good location but take care what room you book


    Pre-booked here with a party of 12 from UK on a tour of Australia.

    Good central location, reasonable reception and public areas. Reception staff helpful if a little overworked at times to cope.

    First bedroom given to us was so small, that with two cases we had to upgrade to larger to get everything in. Fairly basic room for the money, though clean.

    Didn't have dinner in so can't comment on limited choice mentioned by others, but breakfast OK although why don't they include breakfast in the room rate? - such a palaver to be checked in to breakfast.

    If you are in Adelaide when the Adelaide Show is on - don't miss the pig racing!

    No complaints


    Nice clean rooms and public areas , restaurant was good though choice a bit limited, there are plenty of bars , restaurants in the area though also the casino across the road has several options.I found the staff to be very helpful wity any requests we had and can have no complaints.

    Great Stay


    Stayed 7 nights in January 2004 for the Tour Down Under. Great location, short stroll to Rundle Street Mall and eating district, opposite Casino and close to River. Room was clean, large bed comfortable, bathroom excellent. Room serviced daily. Only complaint would be the car park - very small and you need to get in early or you won't get a park, and when you do it is very very tight - don't bring a large car! Encountered one rude reception staff late one night, but otherwise excellent and helpful. Gym is only small (and I mean small) not actually worth seeing. Otherwise, great location, great price and service. Will definately stay again

    Rude Staff member


    A blonde middle-aged lady in the restuarant, probably named Rosey - who usually works in the mornings, has been consistently rude to myself and my friend during our stay at Corus Grovenor hotel in adelaide.

    She simply lacked professionalism, rest of the staff in the restuarant were rather sweet.

    TripAdvisor Reviews Mercure Grosvenor Hotel Adelaide

    3.00 of 5 stars Good

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