The Swanston Hotel, Grand Mercure
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Left Sydney on 9AM Qantas flight 419 and arrived to a sunny day in Melbourne at 10:30. Our shuttle, a Holden Statesman, kept us waiting, but checked in quickly and easily walked to Federation Square for lunch. Toured downtown for an hour on a free shuttle bus and then walked a number of lanes and alleyways. Took advantage of the 360 deg observation …
Well, I've had a busy last couple of weeks trying to sort things out and catch up with friends. I caught up with my friend Felicity and her daughter Keila who I met in Bariloche, Argentina as they are from Melbourne. They took me to a Gelatto bar that thye raved on about all the time in Argentina and it was pretty good! As I had free tickets to see …
... events. Having everyone sick the last few weeks hasn't helped with preparations. We now look forward to our long 14 hour flight to Dubai. The challenge will be to try & get some sleep. We are all excited about flying on the A380 Airbus as we've heard so much about it. We said our farwells and off we go.
... a hooker when you book a room by the hour...Ange and I felt compelled to get separate rooms just to avoid any raised eyebrows and knowing looks. Besides after 24 hours on a plane with hundreds of other people we are both craving a bit of our own space :-)
Next stop Rome!!! We don't fly out until 18:50 and arrive at 22:25 but tomorrow (whenever that is as I have no idea what my body clock is doing!!) Ange and I will begin our trip FOR REAL!!!
... Simon whisked us off for more wine as we waited for our lunch. This winery was my favourite of the day as I liked a good portion of their wines and had some good conversations about wine making and their business. As has been common with all the wineries we visited here and in the Barossa Valley, 2011 was a bad year for the Shiraz grape due to the cold and wet weather conditions and everyone was unsure as to how to go about producing wine with ...
How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
Historical Traveler Reviews The Swanston Hotel, Grand Mercure Melbourne
Stayed at this hotel for my anniversary. It was perfectly located in the middle of Melbourne. All the cities attractions are on your doorstep. The room was huge. Has been recently renovated so I we slept on a new mattress. I recommend this hotel to anyone who wants to see Melbourne CBD.
Un hotel fantastico
Ho soggiornato in questo hotel per il mio anniversario. La posizione č perfetta nel centro di Melbourne. Tutte le attrazioni della cittā erano a due passi. La camera era enorme. L'hotel č stato rinnovato di recente quindi il materasso in cui abbiamo dormito era nuovo. Consiglio questo hotel a chiunque desideri visitare Melbourne CBD.
This hotel is right in the middle of the CBD so it is inevitable that it is a little noisy (trams etc). We initially had a suite on the 5th floor and asked to be moved because of the noise. We were quickly and efficiently moved to the 9th floor and it was a lot quiieter. The staff were attentive and the service was quick. All in all a pleasent enjoyable stay.
Yet another great hotel let down by its staff.
Great value, great location
We stayed here for 4 nights in October, 2005 and found it to be very conveniently located in the heart of the CBD. You can walk to everything - many shops and restaurants nearby. We were upgraded for our honeymoon to a 1 bedroom suite with 2 flat screen tvs and a dvd player! The decor is a 3.5 star hotel - modern but spartan. We had a nice city view. There was no turn down and some days bathroom items were not replenished. The valet parking was a great service. We found the desk staff friendly. Would recommend as a value hotel in a great location.
Nice large room
I stayed with my wife and 13 year old son. I live in Hobart, Tasmania and don't get off the island very often. This hotel provided a large room with a couch, desk and large TV. I booked through Accor Advantage Plus and the only problem was that a bed had nor been provided for my son. The helpful staff provided a fold down bed and there was still plenty of space in the room. We also had a view, unlike other reviewers. Although it was a non smoking room we could smell smoke. Also, the room next door, with an adjoining door, made lots of noise during the night. Overall a very pleasant stay with very helpful reception and information desk staff. Very central and convenient.
Hi there, well I am actually staying at the Swanston as I write, I booked in about two months ago for my annual 1 weeks leave (yes so it is special as I dont get hols often) with my hubby who stays here annually on his golf trip. Booked by phone and the man who took the booking was a sweetheart. So friendly, it was a pleasure dealing with him. I asked if it was possible to get a room with a view (and I know this is difficult in Melb) but I have a thing about rooms that look at brick walls!!! Sadly there was no mention of "sorry madam, for the price you are paying you only get walls!!" or "could I suggest an upgrade and then you would have more luck!" no, so that in itself was a bit disappointing, as I was all keyed up for our trip. Rang the week before and confirmed booking and again asked about the room. I was reassured they would do there best. We arrived, tired I admit, and booked in. What did we get, a room looking at a brick wall. I went back down to reception to aski if it was possible to upgrade to a better room, that may have a view, and at least comfortable seating for two - not just one lounge chair and 1 desk chair. Very spartan. They were busy and asked that we wait in the room and they would see what they could do. After 15 mins a man rang our room, to say that the system was still down but to his knowledge there we no rooms available to upgrade to. What a man, how many rooms in this hotel, and what a memory, to know that there were none available. He should be working at the Hilton. Anyway, disappointed, I hung up, sure that he was aware of my disappointment, yes I was tired from travel, and yes I do like creature comforts, but there was not even a tone of wanting to help. It was merely, you get what you pay for. Stay here again, well possibly but only if the trip was not important and I only needed a bed. Sorry I have another 4 nights here, but I will get over it, eventually, Regards and hope you learn to ask all the right questions, Pam Tucker Broken Hill
Our room at this hotel was a welcome sight after a 24 hour plane journey. The only complaint was the location of our room which was overlooking outside aircon units and next to the cleaners cupboard so it was a little noisy.
The breakfast was fab with every choice you could think of. I was particularly impressed with the fresh honey comb.
I would recommend this hotel for the location also as it is central and trams stop right outside.
Good Hotel, great staff, worth a try.
Finally, an Accor Hotel that has friendly staff. As members of Accor Advantage Plus we stay at quite a few Accor Hotels around Australia, in all cases the staff perform their jobs well, except they rarely smile and always seem to be under great pressure. The Mercure Grand on Swanston is the exception, on our one visit (to date) on the 15/7/2004 the staff actually appeared happy to see us and made us feel very welcome. The rooms are good (3 and a half stars at best), food reasonably priced and fantastic. Worth a try for sure, but don't pay full price, look out for the specials.
Great rooms, bad service
We changed from the adjoining mercure welcome hotel because the rooms were awful. In comparison the hotel room at swanston was 100 times better! The major let down for this hotel was the staff. Housekeeping didn't clean our room on our last day - we had to ask reception twice before it was done. Reception staff are slow, apathetic and somewhat incompetent. Tour desk was great.