The Swanston Hotel, Grand Mercure

195 Swanston St., Melbourne, Victoria, 3000, Australia | 3 star hotel
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This 3 star hotel, located in the Melbourne CBD area of Melbourne, is near Burke Street Mall and Melbourne's Central., David Jones, Royal Arcade, and Golden Mile Heritage Trail.
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    TravelPod Member ReviewsThe Swanston Hotel, Grand Mercure Melbourne

    Reviewed by jonny-and-tara

    Perfect city hotel

    Reviewed Dec 23, 2013
    by (31 reviews) , United Kingdom Flag of United Kingdom

    Got a great deal and the stay was perfect. Right in the heart of Melbourne

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews The Swanston Hotel, Grand Mercure Melbourne

    Great Hotel


    Stayed at this hotel for my anniversary. It was perfectly located in the middle of Melbourne. All the cities attractions are on your doorstep. The room was huge. Has been recently renovated so I we slept on a new mattress. I recommend this hotel to anyone who wants to see Melbourne CBD.

    Un hotel fantastico


    Ho soggiornato in questo hotel per il mio anniversario. La posizione č perfetta nel centro di Melbourne. Tutte le attrazioni della cittā erano a due passi. La camera era enorme. L'hotel č stato rinnovato di recente quindi il materasso in cui abbiamo dormito era nuovo. Consiglio questo hotel a chiunque desideri visitare Melbourne CBD.



    This hotel is right in the middle of the CBD so it is inevitable that it is a little noisy (trams etc). We initially had a suite on the 5th floor and asked to be moved because of the noise. We were quickly and efficiently moved to the 9th floor and it was a lot quiieter. The staff were attentive and the service was quick. All in all a pleasent enjoyable stay.

    Great rooms and location, service could improve


    Yet another great hotel let down by its staff.

    We stayed here for 4 nights at the beginning of February and had a 1 bedroom apartment on the second floor. It was a little bit noisy on the Friday and Saturday nights with pub crowds and buskers outside the window but OK other nights. Room was really nice and well furnished with TVs in both the living area and bedroom, but there were no drawers to put clothes in so we had to live out of our suitcases.

    The location is great - right in the middle of the CBD and walking distance to most things. Also plenty of cabs outside the hotel on Swanston St.

    The rooms do come with tea and coffee making facilities. We used the cups one evening and they were taken away by housekeeping the next day and never repalced. It took 3 phone calls to get more cups the next morning. We also ran out of toilet paper and toiletries and had to ring for more. I guess house keeping staff aren't emplyed for their initiative...

    DO NOT have breakfast at the On15 restaurant. It cost us $20 per person for the continental breakfast which is the biggest rip off I've come across for cereal and toast. We also had to ask twice to get coffee and tea.

    So on the whole great room, great location, so-so service.

    Great value, great location


    We stayed here for 4 nights in October, 2005 and found it to be very conveniently located in the heart of the CBD. You can walk to everything - many shops and restaurants nearby. We were upgraded for our honeymoon to a 1 bedroom suite with 2 flat screen tvs and a dvd player! The decor is a 3.5 star hotel - modern but spartan. We had a nice city view. There was no turn down and some days bathroom items were not replenished. The valet parking was a great service. We found the desk staff friendly. Would recommend as a value hotel in a great location.

    Nice large room


    I stayed with my wife and 13 year old son. I live in Hobart, Tasmania and don't get off the island very often. This hotel provided a large room with a couch, desk and large TV. I booked through Accor Advantage Plus and the only problem was that a bed had nor been provided for my son. The helpful staff provided a fold down bed and there was still plenty of space in the room. We also had a view, unlike other reviewers. Although it was a non smoking room we could smell smoke. Also, the room next door, with an adjoining door, made lots of noise during the night. Overall a very pleasant stay with very helpful reception and information desk staff. Very central and convenient.

    Really Disappointed


    Hi there, well I am actually staying at the Swanston as I write, I booked in about two months ago for my annual 1 weeks leave (yes so it is special as I dont get hols often) with my hubby who stays here annually on his golf trip. Booked by phone and the man who took the booking was a sweetheart. So friendly, it was a pleasure dealing with him. I asked if it was possible to get a room with a view (and I know this is difficult in Melb) but I have a thing about rooms that look at brick walls!!! Sadly there was no mention of "sorry madam, for the price you are paying you only get walls!!" or "could I suggest an upgrade and then you would have more luck!" no, so that in itself was a bit disappointing, as I was all keyed up for our trip. Rang the week before and confirmed booking and again asked about the room. I was reassured they would do there best. We arrived, tired I admit, and booked in. What did we get, a room looking at a brick wall. I went back down to reception to aski if it was possible to upgrade to a better room, that may have a view, and at least comfortable seating for two - not just one lounge chair and 1 desk chair. Very spartan. They were busy and asked that we wait in the room and they would see what they could do. After 15 mins a man rang our room, to say that the system was still down but to his knowledge there we no rooms available to upgrade to. What a man, how many rooms in this hotel, and what a memory, to know that there were none available. He should be working at the Hilton. Anyway, disappointed, I hung up, sure that he was aware of my disappointment, yes I was tired from travel, and yes I do like creature comforts, but there was not even a tone of wanting to help. It was merely, you get what you pay for. Stay here again, well possibly but only if the trip was not important and I only needed a bed. Sorry I have another 4 nights here, but I will get over it, eventually, Regards and hope you learn to ask all the right questions, Pam Tucker Broken Hill

    Comfortable Hotel


    Our room at this hotel was a welcome sight after a 24 hour plane journey. The only complaint was the location of our room which was overlooking outside aircon units and next to the cleaners cupboard so it was a little noisy.

    The breakfast was fab with every choice you could think of. I was particularly impressed with the fresh honey comb.

    I would recommend this hotel for the location also as it is central and trams stop right outside.

    Good Hotel, great staff, worth a try.


    Finally, an Accor Hotel that has friendly staff. As members of Accor Advantage Plus we stay at quite a few Accor Hotels around Australia, in all cases the staff perform their jobs well, except they rarely smile and always seem to be under great pressure. The Mercure Grand on Swanston is the exception, on our one visit (to date) on the 15/7/2004 the staff actually appeared happy to see us and made us feel very welcome. The rooms are good (3 and a half stars at best), food reasonably priced and fantastic. Worth a try for sure, but don't pay full price, look out for the specials.

    Great rooms, bad service


    We changed from the adjoining mercure welcome hotel because the rooms were awful. In comparison the hotel room at swanston was 100 times better! The major let down for this hotel was the staff. Housekeeping didn't clean our room on our last day - we had to ask reception twice before it was done. Reception staff are slow, apathetic and somewhat incompetent. Tour desk was great.

    TripAdvisor Reviews The Swanston Hotel, Grand Mercure Melbourne

    4.00 of 5 stars Excellent

    Travel Blogs from Melbourne

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    A travel blog entry by jonny-and-tara on Dec 23, 2013

    60 photos

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    Traveler Photos The Swanston Hotel, Grand Mercure Melbourne

    01 - The Grand Hotel
    Melbourne, Australia