Mercure Southampton Centre Dolphin
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Historical Traveler Reviews Mercure Southampton Centre Dolphin
I stayed at the Dolphin during the 'refurbishment'work and was suprised by the politeness of the building team, they even carried my luggage to my room for me when I checked in at a very busy time. Apart from the bustle of the work the atmosphere was one of challenge and cheerfulness.well done The Dolphin, I look forward to my next visit during boat show 2004
When I saw the reviews that were posted they were so bad I tried to get my firm to change my hotel booking to another hotel, but it was too late. So 4 of us left for Southampton not very happy. When we arrived we asked to see the rooms before we booked in as we were so unnerved by the reviews. As we were taken to our respective rooms it was obvious that there had been a great deal of renovation since the reviews were posted as the whole place had been tastefully decorated, new carpet had been put down on all the corridors and the room floors were new wooden floors with modern fittings and accessories. The bathroom was clean and the towels were thick and soft. the bed linen and pillow cases were white and were spotless certainly any stains would have stuck out like a sore thumb they were so white. The bar was very modern with the light wooden floor and matching decor. The food was judged by all four of us as excellent we had 4 courses all choosing something different from the ala-carte menu. Overall this was a quite different place than we had been led to believe. All the staff were more than pleasant even the cleaning lady, as she pased me on the corridor wished me good morning and asked if I was enjoying my stay. I will return!!
One of the best stays in Southampton
Reference Previous review. I together with a party of another 13, stayed at this hotel and no major problems occurred. The staff were very professional and and the same time friendly. I would like to know how people slept on sofas when the only sofa is in the suite (I stayed in that suite). Two other rooms have sofa beds in addition to a kingsize bed. I will have nothing said about this hotel as I and as have many of my party stayed in this hotel many times before. (prior to cruising on Cunard and P&O liners) The refurbishment is 50% complete and the guests would not know it was going on. The food is absolutely great and I am assured it will be even better when the new restaurant comes on line. Well done Management & staff. We will return.
DO NOT go to this hotel!!
This hotel is a complete disaster. I booked 9 rooms as part of a group booking and pre-paid for them. On arrival we were treated with appalling lack of care, the rooms were wrong, some were unheated, some of my guests slept on sofas and in all it was a terrible experience. I am making a formal complaint and will seek a full refund from my credit card company.
A Great Improvement
Returning for another stay at the Dolphin on business, we found a massive modernisation programme in place. This did not interfere with our short stay at all.The staff are very friendly and helpful, always willing to help.I was given an in depth explanation of the future plans for the hotel by a Duty Manager whom I got the impression he had only been there a short while but nevertheless very knowledgable and professional.The food as normal was very good, although I was told the Restaurant will eventually be moved downstairs.The new rooms are immaculate and very modern. There are still a few of the old rooms awaiting modernisation in the next phase.No doubt I will carry on staying here on my visits to the South of England.
My wife andI stayed in this lovely old Hotel which is being refurbished and the food is really good. ask for Tappers special Pigeon pie must be Recommended. alovely hotel just gets better.
I think this old coach house hotel is one of the nicest places I have ever stayed in. The staff are friendly and very warm to all the customers and could not do enough to assist our stay. I would advise any one staying in Southampton to use this establishment.
A no star Dump
I had the unfortunate experience of staying at this hotel for a week while attending a course at the Southampton Oceanography Centre. The hotel is undergoing renovation and we had not been advised of this when we booked and there was no reduction in price for this serious inconvenience that included the main entrace floor being relaid, heating pipes in hallways, chainsaw and mulcher outside bedroom windows. The rooms are old, badly maintanied and worst of all dirty. The worst thing about the expereince was the attitude of the management, and recommend you DO NOT stay at this hotel. They were totally unresponsive to our complaints left the reception staff to deal with problems and the manager avoided our complaints.
Pity it used to be OK
Stayed at the Dolphin before, a creaky old place now agreed not creaky, but in tatters. Was told by a young waiter there at breakfast last year "never eat the scrambled eggs you will be sick, they are powder" Left without staying last week, after paying though, showere cubicle broken, room decoration a disgrace, reception female rude and dismissive - the other one behind the desk said "don't complain to me I don't work here " Sorry Dolphin, never again. Peter and partner.
The Dolphin: A Fine Lady Abused and in Tatters
I have stayed at the Dolphin in Southampton on and off since the mid 1970s, usually for one night before or after a sailing on QE2. I may not stay there any more.
In the "old days," under the former management (Trust Houses Hotels), the Dolphin was a warm, welcoming, clean, comfortable, and utterly delightful hotel with good service, good food, and an abundance of period charm.
Unfortunately, under its present uncaring management (Corus/Regal Hotels) this historically significant little jewel of a hotel has been allowed to deteriorate into a dump.
Over my last four visits (in 1999, 2000, 2001, and 2002) I have seen small water stains on walls and ceilings develop into sorry spectacles of peeling paper and crumbling plaster; I have seen moderately worn carpeting, especially on the stairs, fall into rags; I have seen slightly scuffed doors and woodwork become even more scuffed and shabby as patches of paint have flaked off, leaving bare wood exposed; and (perhaps worst of all) I have seen the Dolphin's exquisite dining room -- beneath whose chandeliers Jane Austen once danced and in one of whose huge bow windows Thackeray sat while writing "Pendennis" -- reduced to a shabby wreck, complete with a multiply water-stained ceiling, sagging beams, a cracked bow window, and the period-style chairs that once graced the room replaced by the sort of stacking chairs that one associates with second-rate catering halls.
Amidst this depressing spectacle of decayed grandeur, I was not entirely surprised last week when the scrambled eggs on my not-inexpensive (over 10 pounds) breakfast plate proved inedible. (I'm not even sure the eggs were real; what I was served looked, felt, and tasted like reheated, overcooked powdered eggs.)
The Dolphin's staff is mostly young, very pleasant, admirably helpful, and (I suspect) grossly overworked and underpaid for what they are called upon to do. (While I was there last week, a slight young woman from behind the reception desk had to go upstairs to carry someone's large suitcase down to the lobby; there were no porters.)
Don't the cheapskate dolts at Regal know that they are ruining this once-fine hotel? Don't those bean-counting idiots know that people will willingly pay much, much more to stay at the Dolphin if it is spruced up, its fascinating history played up, its dining room refurbished, and its kitchens turned over to a decent chef?
The video selection on the bedroom TV is a dead giveaway: Right now, the marketing staff at Regal seem to be positioning the Dolphin as a pit stop for the lower sort of commercial traveller -- the sort who likes to relax after a hard day on the road with a bit of soft-core porn.
Many of the people who spend a night in Southampton before sailing on QE2, Caronia, or Oriana would prefer a night at a charming, historic coaching inn to a night at one of the essentially characterless modern hotels in the port. So why doesn't Regal/Corus wake up and see what a moneyspinner it could be for them if they were to refurbish and reposition the Dolphin? One can only assume that the firm is run by shortsighted idiots who don't give a ****.
TripAdvisor Reviews Mercure Southampton Centre Dolphin
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