Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor, Windsor and Maidenhead, England, SL4 1LJ, United Kingdom | 4 star hotel
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This 4 star hotel, located on 18 High Street, Windsor, is near Queen Mary's Doll's House, Windsor Castle, St. George's Chapel, and Windsor Great Park.
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    Historical Traveler Reviews Mercure Windsor Castle Hotel

    Nice hotel but avoid the restaurant for dinner.


    My partner and I stayed at the Castle Hotel for one night last weekend. I have mixed feelings about the hotel. On arrival the reception staff were very friendly and helpful although we werent shown to our room just pointed in the right direction of two floors up and no lift! Our room (a four poster suite) was large and quite impressive and nicely furnished though it could do with a little more character to it. The bed was very comfortable though the pillows were not unfortunately all in all we were quite pleased. The bathrooms were very luxurious and decorated beautifully.

    We booked a dinner, bed and breakfast package direct with the hotel which was quite good value. But after seeing the restaurant you realise why. It has no warmth or ambiance whatsoever. I felt as though I was in a function room. Though the food was good, the choices were extremely limited and the service was mediocre. I certainly would not recommend the restaurant. there are plenty of lovely looking restaurants in town which I would rather visit should I return to Windsor.

    After our dinner we enjoyed our coffee's in the bar, the ambiance there was minmal and the drinks were expensive, but service was good.

    Breakfast however the following morning really was lovely (served in a different restaurant to dinner). The service was good and the food was impressive and seemed to be never ending! good value at 14.95 should you be on a room only basis. They catered for every need and taste and even supplied diabetic conserves and spreads etc.

    All in all I would recommend the hotel but not the restaurant. I would also suggest a four poster room or suite as these were very impressive.

    A super Hotel


    We moored our boat in Windsor and had booked 3 rooms in May it was only a 3 star hotel in very touristy Windsor we weren't expecting that much. However we were all pleaseantly surprised. A super hotel, professional and focussed staff, small but very comfortable and quiet rooms, which is a surprise as it's in the high street right opposite the Castle. A top notch fat boys breakfast blow out in a choice of pleasent dinning rooms was exactly what we needed in the morning. A good choice hotel.

    (One of the criticisms of a previous reveiwer stated that its a 3 star hotel pretending to be a 4 star hotel....well, much rather that, than the other way around which is so often the case in this country).

    Hotel Has Pretentions Above It's Level


    We chose this hotel because of it's central location, onsite parking and restaurant.

    It is central and does have parking - but it is a public carpark (albeit with reserved spaces for the Hotel - which makes it obvious the cars are left there). You have to leave your car keys with the parking attendant. Upon collecting the keys no check was made as to who I was - I just pointed to the car and asked for the keys - which was very worrying from a security aspect.

    Our room was in the new wing with no lift and stairs from the car park both to the hotel and the rooms - so not suitable if you are infirm or have a lot of luggage (unless you want to try and get a bellboy - but make sure you time it right).

    The rooms themselves have had too much crammed into them to try and make the facilities look impressive. There is a small crammed bathroom with very little space for toiletries. There is a case rack in the room but you cannot actually put it up because there is no room with the trouser press in the way (why do hotels insist on this useless contraption?). There is a sofa and coffee table but no light - this is by the single armchair. This with the other furniture makes the room very cramped. There is air conditioning - but we found it impossible to get the temperature comfortable. Noise insulation is non-existant - so be aware of aircraft noise.

    Tea making facilities are good including a full sized teapot. Also complimentary mineral water is provided. Room are cleaned properly.

    Breakfast is a good selection of both buffet and cooked items. Breakfast was very nicely cooked.

    One reason we stayed was for the 2 rosette restaurant. Whilst the food was cooked and presently very well, the quality of the menu and the combination of flavours was not up the this level and was the same each day. Bread was not fresh. The wine selection was reasonable but nothing special. And the wine waitress spilt the wine twice. Also an additional service charge was made for the wine and for coffee afterwards and for any drinks in the bar - the drinks being very expensive to start with. So be aware.

    Also be carefull what time you check out . We checked out at 11 am on Sunday - along with at least 30 other rooms! So be prepared for a long wait - particularly if you need a hand with the luggage.

    Overall a 3 star hotel trying to be a 4 star - and failing.

    Highly recommended


    Stayed here on the 30th May for 1 eve. Loved every minute of it, sad to be home. Free parking with CCTV and attendent, friendly staff, clean and tidy. Windsor is a fabulous place albeit getting rather expensive and commercialised. I will stay there again - Loved it.

    Convenient to Heathrow


    We were recommended to this hotel by our best man as being convenient to Heathrow and indeed it took us less time to drive to Heathrow and drop off our rental car than it took to get from the rental car check-in desk to the Terminal.

    We had a room in the newer Annex. The only disadvantage was that there was no lift in this wing which made it difficult to carry the heavy suitcases up the stairway.

    The room was clean, comfortable, and we appreciated the sitting area. We really enjoyed the heated towel rack and sparkling bathroom with quality toiletries and fluffy towels. Although we didn't use the tea making facilities, the fact that they were available with quality china was much appreciated.

    We spent the afternoon walking around Windsor Castle and very much enjoyed being able to slip across the street to attend Evensong at St. George's Chapel.

    We enjoyed a cream tea in the lounge and a superb dinner in the dining room. The service was excellent and gracious, the wine list was varied and had some appreciated older vintages available. The food was excellent and artistically presented. Coffee, tea and desserts were served in the lounge. Overall a much enjoyed and relaxing meal.

    Due to our very early departure in the morning, we did not have the opportunity to partake of breakfast.

    Pricing was 60 pounds dinner, bed and breakfast per person which was pretty reasonable (it was a Quality Week-end Break rate) considering the excellent dinner. (Wine was an additional expense).

    We look forward to returning.

    Wouldnt go again


    Went here last week for one night B&B - not as luxurious as I thought it would be. Room was clean and tidy but small and overlooked the carpark but bathroom was fine. Breakfast room was a little dirty and doubled up as a cafe for passing peadestrians. Not too bad but very overpriced!

    Exquisite Hotel Choice


    I had a lovely stay at the Castle Hotel in April of 2004 when my mother and I took a beautiful trip to England. We began our journey with a few nights in the Castle Hotel and I must say that I could not ask for anything more perfect. They attended to every detail from check-in to check-out. The staff was all very courtious and accomidating. The reservation details were just as we had agreed to. The staff showed us to our room, which was ever so sweet. Our room was spacious and beautifully decorated. The beds were comfortable and the atmosphere was quite cozy while being so nicely appointed. The weather was just on the nippy side that time of year so it was so nice to return to the nice warm room for our breaks. The bathroom was nicely done with the heated towel racks. The room was complete with blow dryer trouser press, and iron/ironing board. We had lovely tea making facility in our room with nice sitting area to absorb and enjoy the atmosphere. We were also delighted with the Castle Hotel's restaurant. The dining room was beautiful, the menu selection was exquisite,and this was complimented by the lovely presentation of the courses of dinner and the gracious staff. The breakfast room was also lovely with its cheery morning atmosphere and nice breakfast menu selection. The Castle Hotel was within a nice stroll of Windsor's sights and makes a good hub for England travel. The ladies at the reception desk were always quite helpful with directions to different locations and with phoning instructions, etc. I highly recommend the Castle Hotel to anyone making a trip to England. I enjoyed the different places we stayed in England but none surpassed the ambiance of the Castle Hotel.

    Fit for a King.


    We recently stayed at the hotel, which is located across from the castle. We were given rooms in the new wing (about 25 years old) on the side of the hotel. These rooms are excellent having just been upgraded and fitted with an excellent quiet air conditioning system. The rooms are a little on the small side, but well laid out and away from the street noise.

    Breakfast was efficient and tasty. Stop in the lobby for afternoon tee - the Scottish waiter makes this a memourable experience.

    The excellent Castle


    I recently visited this hotel and stayed in a room overlooking the Castle. A fantastic view and a lovely room. The bathroom was a little small but well furnished.

    Car parking is fine but a little frenetic as in most historical locations

    The service is first class and the food terrific and would recommend the hotel to anyone considering Windsor as a destination. It is a little over priced.

    I am looking forward to visiting again.

    False Advertising, Bad Breakfast, Cold Shower, Curt Staff


    This is based on 2 nights stay in mid-August 2003.

    FALSE ADVERTISING: This hotel belongs to the McDonald chain. When I researched them on the internet and then phoned their central reservations, I was told that I would receive a special summer internet rate for the rooms to include free breakfast and a 30GBP voucher for dinner. When I checked into the hotel, the sales manager said they were not participating in this promotion for the dinner voucher. She and the front desk clerk then glibly went on to comment that there were so many 'offers' being circulated via the internet, newspapers, etc., they couldn't keep up with them and in any case, they weren't honoring them.

    I then had to question them if the rate I was quoted, along with the free breakfast, was being honored - and they said yes they were.

    Breakfast was the typical McDonald's Hotel Chain Fare - unorganized. We had to practically beg to get a cup of coffee much less any cooked breakfast or toast.

    Take an evening shower - they run out of hot water in the morning.

    Because of this hotel's proximity to Windsor Castle, I think the hotel stays rather booked. Thus, the hotel staff (besides the elderly lady who works in the bar and cleans up the lobby) is rather curt, unfriendly, and unhelpful.

    You would be better off staying somewhere else.

    For dinner, go down to the waterfront and try Browns. Lovely casual atmosphere and friendly staff.

    TripAdvisor Reviews Mercure Windsor Castle Hotel

    4.00 of 5 stars Excellent

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