Mercure Sheffield St Paul's Hotel

Address: 119 Norfolk Street, Sheffield, South Yorkshire, England, S1 2JE, United Kingdom | 4 star hotel
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This 4 star hotel, located in the Central Sheffield area of Sheffield, is near The Peace Gardens, Millennium Galleries, Sheffield Hallam University, and Graves Art Gallery.
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    Historical Traveler Reviews Mercure Sheffield St Paul's Hotel

    Mixed experience


    I stayed at the Mecure St Paul's Hotel for one night on Sunday 17th June. I usually stay at the Novotel when visiting Sheffield on business, but thought I would give this hotel a go, as I have always been impressed when walking past it, especially by the restaurant and bar that runs down one side of the Winter Gardens.

    My experience is best described as mixed. Reception were friendly and efficient. Unfortunately, the room allocated to me on the 3rd floor smelt of smoke, despite being a non smoking room. I asked for a different room, and it turned out they have recently become a non smoking hotel, so I guess the room must have been an old smoking room... its amazing how the smell of smoke can hang around in fabrics and furnishings. Unfortunately the next room that I was given had not been cleaned properly- dirty toilet, odd hairs, dust in the bathroom and the carpet needed a vacuum. No hotel room should be dirty, but I was particularly surprised given St Paul's 4 star rating. So off I went to reception again. The helpful and friendly duty manager agreed that the room was dirty, apologised and offered to upgrade me to another room. He also said he would check the room first and offered to move my bags for me. My new room, on the top (fifth) floor was described as a club room and was clean and comfortable. Neutral furnishings, clean pleasant bathroom with separate shower, and a very comfortable bed and duvet. So slept well, even if it took three tries to get an acceptable room! Room service was good too- smoked salmon with pickled vegetables generous and morish. Chicken satay was good too, but sauce was too piquant for my taste.

    Breakfast in the stunning restaurant was delicious- particularly good toast, decent cooked breakfast and all the trimmings. But I noticed there was a cleanliness issue in the communal and dinning areas too- I suspect caused by lack of cleaning and attention to detail e.g. dirt on window ledges, my bowl for breakfast had some dirt on it, the little jam holder stand thing was really dirty at the base etc. I'm not a clean freak (honest!) and was probably more aware of such things after having to reject a dirty room, but still in no way acceptable.

    I hope the management address these issues the hotel is in a great location and has spacious, comfortable rooms and wonderful communal areas. My rate was 85 including breakfast, which if the hotel was clean and better run, is an absolute steel. Maybe the cleaners were having an off day- I hope so.

    Great location, nice hotel but need to keep on top of repairs


    This was my first time staying in the St Paul's and it is a great hotel benefiting from being quite new. The rooms are spacious and minimalist and comfortable. Unusually the windows don't open but the ventilation system was good.

    Staff were very helpful and breakfast was above average with plenty of choice and a lovely feeling of eating in a conservatory.

    The health club facilities were lovely but I was concerned at the number of little things that needed repair. The management seems to be struggling to keep on top of these things that really make a difference in setting a hotel apart. For example there was (a lot) of black mould in the shower, the special shower functions in the thermal room did not work and lots of light bulbs around the pool were blown. It would be so easy to make the most of a great building by keeping the little things right.

    Good deals are available on web sites and Sheffield has changed so much for the better. Will be back to spend to some leisure time (and check on repairs!)

    Great value weekend


    I got a decent rate on Laterooms which meant this worked out as a very good value weekend.

    Check in and out were speedy and smooth; I was sharing a twin room and splitting the bill was also no problem.

    The room was clean, comfortable and spacious.

    The lobby/terrace area which faces onto the Winter Gardens is a very pleasant place for a drink, particularly when the sun is shining.

    The pool complex is fantastic and very welcome after a night on the sauce.

    The only criticism was the slighty ropy espresso I was served in the bar, but given what Sheffield hotels used to be like that's a very, very minor criticism.

    Good quality; not quite such good value


    Patti Smith was playing Sheffield, so we decided as a treat to stay in a good hotel after the concert; it wasn't very rock'n'roll, but as one gets older it seems to make more sense...

    There were none of the problems other reviewers have mentioned about cleanliness and tidiness: no rubbish, no bedding left hanging around and everything was clean, tidy and bright in a slightly anonymous way.

    There was only one person at the check-in desk at 7pm and a long-ish wait to check in. After that, everything was fine: airy, elegant public spaces, a big room with a fine bathroom and welcome complimentary fizzy water. The bar, when we got back from Patti, was well run and pleasant. Staff were uniformly pleasant and helpful.

    Breakfast was no better and no worse than a lot of similar places: good selection of fruit, meats and cheeses for a continental breakfast; stodgy and slightly mediocre English breakfast buffet. Most of the other guests seemed to be part of some corporate event and it felt very good not to be part of all that.

    The 15 car parking bill and the 120 for room, bed and breakfast for two felt just slightly over the top for what we got, though I can't put my finger on anything particularly wrong with the place. It's just it didn't seem twice as good as the Novotel down the road, which would probably have been half the price.

    Fab hotel staff excellent.


    we were at the hotel for a hen weekend ,there were 10 of us altogether and we had a great time. upon arrivall we were greated by the hotel manger who colndnt do enough for us after checking in and finding our rooms ,which were very comfortable loved the make-up mirror in the bathroom nice touch.we had a champagne and chocolate fountain reception lovely followed by some beauty treatments.The breakfast was plentyfull and nothing seemed to much trouble alough there didnt seem to be enough staff for the number of guest dinning.all in all a fantastic hotel would reccomend you give in a try.

    Great location


    My partner and I stayed at this hotel at the beginning of May and chose it because of its location. (We had tickets to the snooker final at the Crucible and it is located just round the corner!)

    One of our first negative issues with this hotel was trying to gain access to the front of the hotel in order to unload our suitcases. We were left at the restricted access entrance to the loading/unloading section for at least 5 minutes. After pressing the intercom more than a few times, I realised the only way to attract the attention of the staff was to actually walk up the road and into reception. When I arrived there, I was left waiting for a further 5 minutes while the conceirge chatted on the phone and the slowest receptionist in the world dealt with another person.

    After finally attracting the conceirge's attention, he pressed the button that gave my partner driving access to the front of the hotel. It wasn't for another 5 minutes that we finally managed to check in. It was pretty much the same story when we came to check out. A very long and drawn out process. Not really very satisfactory for a hotel of this size.

    Anyway, that said, the rest of our experience of the hotel was excellent. Our room was very spacious, light and very nicely decorated, with a great separate shower cubicle and bath.

    Whilst there is no parking on site, the car park they recommend to guests is just 1 minute down the road and, as a guest of the hotel, you get a very reduced rate.

    We didn't have breakfast in the morning, so am unable to comment on that but would recommend this lovely hotel to anyone who wants to be in the centre of things.

    Under New Management


    We stayed at this Hotel for 3 nights over a weekend as a group of 10 couples. I had noticed the mixed reviews and had some reservations about what the Hotel would be like.

    On arrival the reception staff were efficient and we soon checked into our room. It must be said that the rooms are a very good size. The only minor disappointment was that there were not as many TV and radio channels as is sometimes found.

    There is an issue with housekeeping. Having dropped some cash on the floor I happened to notice that there was a lot of rubbish under the bed that had not been cleaned up. Also, on Saturday our room was not serviced until after 4 p.m. after we had made two polite requests to reception.

    The bar staff were polite and mostly efficient. In the restaurant we had mixed experiences. The worst was on Sunday morning when the Hotel was busy and they appeared to be understaffed.

    Many of our group used the spa facilities and I heard no complaints about that.

    This Hotel is only just over a year old but there are small signs of maintenance being required.

    Mercure, part of the Accor group, have just taken over the management of this Hotel. In my opinion they are going to have their work cut out to bring standards up to what would be expected of a 4* establishment. However, it is most likely that the Hotel will survive just because of its central location.

    Great weekend


    We stayed during the first weekend of the snooker at the Crucible. Lots of the players were in and around the hotel which was great and gave it lots of atmosphere. The hotel has just been taken over by Mercure and judging from previous reports about the service, seem to have worked miracles in a short space of time. The service we experienced was excellent, the rooms clean. The only downsides were the food on the Saturday night was slightly colder than we would have liked and had to be reheated, and when we returned to the room on Saturday at 4 pm housekeeping was still cleaning it. Having said that, we would stay there again and would recommend it for either business or leisure.

    Excellent City Centre Hotel


    Booked this hotel before reading reviews. Based on the bad reviews nearly cancelled the booking. However glad we didn't. The hotel, staff and facilities were first class. We received a friendly welcome by reception, our room on the first floor was first class, very clean and spacious with LCD TV, large bathroom with separate walk in shower. Views over Millenium Square were a bonus. The location could not be better with the shops and theatres all within easy walking distance. Overall would recommend this Hotel to both Leisure and Business travellers without hesitation.

    TripAdvisor Reviews Mercure Sheffield St Paul's Hotel

    4.00 of 5 stars Excellent

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