Mercure Sheffield St Paul's Hotel

Address: 119 Norfolk Street, Sheffield, South Yorkshire, England, S1 2JE, United Kingdom | 4 star hotel
 
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.
 

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.

Location

This 4 star hotel, located in the Central Sheffield area of Sheffield, is near The Peace Gardens, Millennium Galleries, Sheffield Hallam University, and Graves Art Gallery.
Map this hotel

Amenities

Photos of Mercure Sheffield St Paul's Hotel

    View all photos
         

      Historical Traveler Reviews Mercure Sheffield St Paul's Hotel

      Mixed experience

      from

      I stayed at the Mecure St Paul's Hotel for one night on Sunday 17th June. I usually stay at the Novotel when visiting Sheffield on business, but thought I would give this hotel a go, as I have always been impressed when walking past it, especially by the restaurant and bar that runs down one side of the Winter Gardens.

      My experience is best described as mixed. Reception were friendly and efficient. Unfortunately, the room allocated to me on the 3rd floor smelt of smoke, despite being a non smoking room. I asked for a different room, and it turned out they have recently become a non smoking hotel, so I guess the room must have been an old smoking room... its amazing how the smell of smoke can hang around in fabrics and furnishings. Unfortunately the next room that I was given had not been cleaned properly- dirty toilet, odd hairs, dust in the bathroom and the carpet needed a vacuum. No hotel room should be dirty, but I was particularly surprised given St Paul's 4 star rating. So off I went to reception again. The helpful and friendly duty manager agreed that the room was dirty, apologised and offered to upgrade me to another room. He also said he would check the room first and offered to move my bags for me. My new room, on the top (fifth) floor was described as a club room and was clean and comfortable. Neutral furnishings, clean pleasant bathroom with separate shower, and a very comfortable bed and duvet. So slept well, even if it took three tries to get an acceptable room! Room service was good too- smoked salmon with pickled vegetables generous and morish. Chicken satay was good too, but sauce was too piquant for my taste.

      Breakfast in the stunning restaurant was delicious- particularly good toast, decent cooked breakfast and all the trimmings. But I noticed there was a cleanliness issue in the communal and dinning areas too- I suspect caused by lack of cleaning and attention to detail e.g. dirt on window ledges, my bowl for breakfast had some dirt on it, the little jam holder stand thing was really dirty at the base etc. I'm not a clean freak (honest!) and was probably more aware of such things after having to reject a dirty room, but still in no way acceptable.

      I hope the management address these issues the hotel is in a great location and has spacious, comfortable rooms and wonderful communal areas. My rate was 85 including breakfast, which if the hotel was clean and better run, is an absolute steel. Maybe the cleaners were having an off day- I hope so.

      Great location, nice hotel but need to keep on top of repairs

      from

      This was my first time staying in the St Paul's and it is a great hotel benefiting from being quite new. The rooms are spacious and minimalist and comfortable. Unusually the windows don't open but the ventilation system was good.

      Staff were very helpful and breakfast was above average with plenty of choice and a lovely feeling of eating in a conservatory.

      The health club facilities were lovely but I was concerned at the number of little things that needed repair. The management seems to be struggling to keep on top of these things that really make a difference in setting a hotel apart. For example there was (a lot) of black mould in the shower, the special shower functions in the thermal room did not work and lots of light bulbs around the pool were blown. It would be so easy to make the most of a great building by keeping the little things right.

      Good deals are available on web sites and Sheffield has changed so much for the better. Will be back to spend to some leisure time (and check on repairs!)

      Great value weekend

      from

      I got a decent rate on Laterooms which meant this worked out as a very good value weekend.

      Check in and out were speedy and smooth; I was sharing a twin room and splitting the bill was also no problem.

      The room was clean, comfortable and spacious.

      The lobby/terrace area which faces onto the Winter Gardens is a very pleasant place for a drink, particularly when the sun is shining.

      The pool complex is fantastic and very welcome after a night on the sauce.

      The only criticism was the slighty ropy espresso I was served in the bar, but given what Sheffield hotels used to be like that's a very, very minor criticism.

      Good quality; not quite such good value

      from

      Patti Smith was playing Sheffield, so we decided as a treat to stay in a good hotel after the concert; it wasn't very rock'n'roll, but as one gets older it seems to make more sense...

      There were none of the problems other reviewers have mentioned about cleanliness and tidiness: no rubbish, no bedding left hanging around and everything was clean, tidy and bright in a slightly anonymous way.

      There was only one person at the check-in desk at 7pm and a long-ish wait to check in. After that, everything was fine: airy, elegant public spaces, a big room with a fine bathroom and welcome complimentary fizzy water. The bar, when we got back from Patti, was well run and pleasant. Staff were uniformly pleasant and helpful.

      Breakfast was no better and no worse than a lot of similar places: good selection of fruit, meats and cheeses for a continental breakfast; stodgy and slightly mediocre English breakfast buffet. Most of the other guests seemed to be part of some corporate event and it felt very good not to be part of all that.

      The 15 car parking bill and the 120 for room, bed and breakfast for two felt just slightly over the top for what we got, though I can't put my finger on anything particularly wrong with the place. It's just it didn't seem twice as good as the Novotel down the road, which would probably have been half the price.

      Fab hotel staff excellent.

      from

      we were at the hotel for a hen weekend ,there were 10 of us altogether and we had a great time. upon arrivall we were greated by the hotel manger who colndnt do enough for us after checking in and finding our rooms ,which were very comfortable loved the make-up mirror in the bathroom nice touch.we had a champagne and chocolate fountain reception lovely followed by some beauty treatments.The breakfast was plentyfull and nothing seemed to much trouble alough there didnt seem to be enough staff for the number of guest dinning.all in all a fantastic hotel would reccomend you give in a try.

      Great location

      from

      My partner and I stayed at this hotel at the beginning of May and chose it because of its location. (We had tickets to the snooker final at the Crucible and it is located just round the corner!)

      One of our first negative issues with this hotel was trying to gain access to the front of the hotel in order to unload our suitcases. We were left at the restricted access entrance to the loading/unloading section for at least 5 minutes. After pressing the intercom more than a few times, I realised the only way to attract the attention of the staff was to actually walk up the road and into reception. When I arrived there, I was left waiting for a further 5 minutes while the conceirge chatted on the phone and the slowest receptionist in the world dealt with another person.

      After finally attracting the conceirge's attention, he pressed the button that gave my partner driving access to the front of the hotel. It wasn't for another 5 minutes that we finally managed to check in. It was pretty much the same story when we came to check out. A very long and drawn out process. Not really very satisfactory for a hotel of this size.

      Anyway, that said, the rest of our experience of the hotel was excellent. Our room was very spacious, light and very nicely decorated, with a great separate shower cubicle and bath.

      Whilst there is no parking on site, the car park they recommend to guests is just 1 minute down the road and, as a guest of the hotel, you get a very reduced rate.

      We didn't have breakfast in the morning, so am unable to comment on that but would recommend this lovely hotel to anyone who wants to be in the centre of things.

      Under New Management

      from

      We stayed at this Hotel for 3 nights over a weekend as a group of 10 couples. I had noticed the mixed reviews and had some reservations about what the Hotel would be like.

      On arrival the reception staff were efficient and we soon checked into our room. It must be said that the rooms are a very good size. The only minor disappointment was that there were not as many TV and radio channels as is sometimes found.

      There is an issue with housekeeping. Having dropped some cash on the floor I happened to notice that there was a lot of rubbish under the bed that had not been cleaned up. Also, on Saturday our room was not serviced until after 4 p.m. after we had made two polite requests to reception.

      The bar staff were polite and mostly efficient. In the restaurant we had mixed experiences. The worst was on Sunday morning when the Hotel was busy and they appeared to be understaffed.

      Many of our group used the spa facilities and I heard no complaints about that.

      This Hotel is only just over a year old but there are small signs of maintenance being required.

      Mercure, part of the Accor group, have just taken over the management of this Hotel. In my opinion they are going to have their work cut out to bring standards up to what would be expected of a 4* establishment. However, it is most likely that the Hotel will survive just because of its central location.

      Great weekend

      from

      We stayed during the first weekend of the snooker at the Crucible. Lots of the players were in and around the hotel which was great and gave it lots of atmosphere. The hotel has just been taken over by Mercure and judging from previous reports about the service, seem to have worked miracles in a short space of time. The service we experienced was excellent, the rooms clean. The only downsides were the food on the Saturday night was slightly colder than we would have liked and had to be reheated, and when we returned to the room on Saturday at 4 pm housekeeping was still cleaning it. Having said that, we would stay there again and would recommend it for either business or leisure.

      Excellent City Centre Hotel

      from

      Booked this hotel before reading reviews. Based on the bad reviews nearly cancelled the booking. However glad we didn't. The hotel, staff and facilities were first class. We received a friendly welcome by reception, our room on the first floor was first class, very clean and spacious with LCD TV, large bathroom with separate walk in shower. Views over Millenium Square were a bonus. The location could not be better with the shops and theatres all within easy walking distance. Overall would recommend this Hotel to both Leisure and Business travellers without hesitation.

      TripAdvisor Reviews Mercure Sheffield St Paul's Hotel

      4.00 of 5 stars Excellent
       

      Travel Blogs from Sheffield

      Day Seven - London to Leeds

      A travel blog entry by guidos-blog on Dec 04, 2014

      5 photos

      Last day in London so wake up, ****, shower and shave. Had enough breakfast to feed a small family, then Tina and I headed to the airport to pick up the hire car. Now I never was one to have car posters on the wall as a kid and even now see them as being a means to an end. But not today ...

      German Christmas Markets

      A travel blog entry by travistoman on Nov 25, 2014

      4 photos

      ... Go-Round, and live singing from "Santa". Everybody attending this market seemed to be drinking a lot more than any of the other markets I have been to, but this might have been because the drink booths sold beer in two pint glasses instead of the traditional one pints. The food at the Birmingham market might beat out my Manchester market, due to a larger selection of variety. They served additional items such as donuts, ...

      Day five at sea

      A travel blog entry by clairemupton on Sep 18, 2014

      ... of the ship I found a bit of shade and listened to my audio book "weaveworld" This evening after dinner we went to Manhattan to listen to Antony Adams who did a tribute to Frank Sinatra I really enjoyed but it was best not to look at him as he didn't look at all like Frank Sinatra. After that we went to Malabar to listen to Catch 22 all in all a very enjoyable ...

      Fortnight

      A travel blog entry by eddemer on Feb 20, 2014

      1 photo

      I've been told that the word "fortnight" and the phrase “to be fair” are quintessentially British (probably English actually). If I told an American that I’d be going to their country in a fortnight, I think they might look at me a bit quizzically, and to be fair to them they may have never come across such a fun-sounding, medievalistic word. So to tenuously link to the subject matter: it’s two weeks today until I ...

      February and still raining

      A travel blog entry by southernson on Feb 15, 2014

      3 photos

      ... reason. As the kitchen/ living area is quite large the fan should assist in spreading the warm air and as it uses the seeborne effect we dont need any elec for it. And it was half price too! unfortunately I had it delivered to the Kerhuel address thus losing half of the saving!

      I managed to find a very interesting antique folding silver medicine spoon for Ann. She is still suffering with the 'chest thingy' so thought that this would cheer her up. It has an Italian 800 mark ...