The Mercer Hotel
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How has this hotel rated in the past?
Historical Traveler Reviews The Mercer Hotel New York City
Hated the Service
Service is terrible. Front desk clerks have attitude.
Unforgettably wonderful honeymoon night!
There was nothing that we wanted that the super-helpful and friendly staff didn't provide. The room was prefectly understated yet luxurious--the bathroom was to die for! When we had some friends visit us the second day, the staff immediately supplied us with place settings for 7 people. There is nothing better than having the Mercer as your homebase during hot, humid July. We can't wait to return. Spotting Benicio Del Toro in the lounge wasn't too shabby.
We arrived on a cold wet afternoon - no doorman or bell boys to be found so hump your own luggage in and up to the room
Average, Average, Average
I stayed at the Mercer for a long weekend last month. I was completely underwhelmed by my experience. We had a room facing Spring St on one of the higher floors. The room had a tub and seperate shower in the bath. I found the staff to be very uneven. Some were arrogant and yet others very friendly. I find arrogance at front desks to be hilarious. All in all I think the hotel is pretty full of itself in total. The location cannot be beat, but value for dollars is upside down! We had decent service in the Mercer Kitchen and a couple of friendly bell men. I wouldn't stay there again. It would have been a value and acceptable at $350/night not $600!
We stayed at the Mercer for 3 nights in October with our 2 year old son. The downside of the whole experience was the queen sized bed which we lived with but next time we would choose a more expensive (did I just say that?) room with a king bed. The bathroom also had no bathtub (but a huge marble shower with body sprays.) We paid $410/night. A cheaper garden room was offered at $395. We chose the room facing mercer street. The room has high ceilings and ceiling fan. The windows have shades and blinds giving lots of light when pulled. The high ceilings and tall windows give the otherwise NY style austere furnishings a lofty feel. The BIG bonus was you could open the windows and get some air into the room. We were on the 2nd floor.
I'm in New York once a month and have tried to find the hotel that would make my stay feel less like work and more like pleasure. I was wary about the "boutique" reputation, but the Mercer understands service in a way that hip and cool usually neglect. Roomservice boasts many items from the esteemed Mercer Kitchen. The staff is gracious and smart. The rooms are elegant and simple. The hotel has many shopping and restaurants within minutes of the front door. A quick 15 minute cab ride gets me to my midtown office.
Amazing Weekend at the Mercer
My wife and I just returned from an amazing weekend at the Mercer Hotel in Soho. The staff was tremendously helpful and friendly, and was particularly accomodating for our two pugs who had the time of their life. The room, a deluxe studio, was easily the best hotel room I've ever been in New York. To the person who thought they seemed to office-like, I could only wish that my office looked like that! We faced the courtyard, so there was hardly any noise and we were able to keep the windows open at night and let the fall air in. The location can't be beat, although we were disappointed by the number of chain stores which have opened in the area in recent years. (Hello American Eagle Outfitters) The raw tuna / wasabi pizza is very good. We look forward to returning soon.
THEY BRING YOU BACKGAMMON AT 4:00 AM IF THAT'S WHAT YOU WANT!
this is by FAR my favorite hotel in NYC. in fact, it's my favorite hotel in all of the USA. The food is INCREDIBLE, the service is OUTSTANDING, the rooms are AWESOME (but be ready to kick down some $$ for a loft). No, it's not the most economic, but well worth the money if you've got it. WIFI all around the hotel, awesome bar for your friends and business associates to meet you. Perfect location. The room are meticulously designed by Liagre. A very sexy vibe, great for couples. And they'll do anything for you. You need acupuncture? No problem. They send someone up, you need a backgammon board in the middle of the night - they'll get it for you in 5 minutes. It's not as stuffy as the Four Seasons... it's luxury with an edge.
My wife wanted to stay here after hearing about the hotel's central SOHO location. Highlite of the stay was the near proximity to the excellent upscale Korean resto acroos the street from the hotel. The hotel staff were insufficiently attentive and at times arrogant. For the price (we were paying $500/night) I expected much more. Rooms were average. On a positive note, wireless ethernet was present in the room at no additional cost - very nice feature.