The Mercer Hotel
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Historical Traveler Reviews The Mercer Hotel New York City
Hated the Service
Service is terrible. Front desk clerks have attitude.
Unforgettably wonderful honeymoon night!
There was nothing that we wanted that the super-helpful and friendly staff didn't provide. The room was prefectly understated yet luxurious--the bathroom was to die for! When we had some friends visit us the second day, the staff immediately supplied us with place settings for 7 people. There is nothing better than having the Mercer as your homebase during hot, humid July. We can't wait to return. Spotting Benicio Del Toro in the lounge wasn't too shabby.
Shame about the ......
We arrived on a cold wet afternoon - no doorman or bell boys to be found so hump your own luggage in and up to the room
We had reserved a loft studio on line for 4 nights, had received confirmation, only to arrive and be placed in a de-luxe room without explanation. I complained that the room bore little resemblance to my Idea of a loft studio and was told that no loft studios were available.
After complaining louder a vacant loft studio was found and our belonging transferred. I remain convinced that the sudden mysterious appearance of a "loft studio" was in fact another deluxe in disguise but did not wish to spoil our stay further and of course on settling my account I was charged the full loft studio rate of $620.00 plus tax per night!
Service at Breakfast was incredibly slow - like up to 50 minutes to even get a tea and coffee we walked out on our last day and ate in a cafe two doors away. Heaven forbid you ask for more than one round of cocktails in the evening for according to the waitress the guy behind the bar "will get really cross"!
Ask for a DVD and you get a video - but the rooms dont have video players!
Great relaxed atmosphere only it has affected the staff as well. Bottom line - Telephone to confirm what room you are getting, overated and with very poor staffing. Andre Balazs please take note!!!
Average, Average, Average
I stayed at the Mercer for a long weekend last month. I was completely underwhelmed by my experience. We had a room facing Spring St on one of the higher floors. The room had a tub and seperate shower in the bath. I found the staff to be very uneven. Some were arrogant and yet others very friendly. I find arrogance at front desks to be hilarious. All in all I think the hotel is pretty full of itself in total. The location cannot be beat, but value for dollars is upside down! We had decent service in the Mercer Kitchen and a couple of friendly bell men. I wouldn't stay there again. It would have been a value and acceptable at $350/night not $600!
Expensive but great location and good service.
We stayed at the Mercer for 3 nights in October with our 2 year old son. The downside of the whole experience was the queen sized bed which we lived with but next time we would choose a more expensive (did I just say that?) room with a king bed. The bathroom also had no bathtub (but a huge marble shower with body sprays.) We paid $410/night. A cheaper garden room was offered at $395. We chose the room facing mercer street. The room has high ceilings and ceiling fan. The windows have shades and blinds giving lots of light when pulled. The high ceilings and tall windows give the otherwise NY style austere furnishings a lofty feel. The BIG bonus was you could open the windows and get some air into the room. We were on the 2nd floor.
The room service the 1st night was on the slow side, but the food from the Mercer Kitchen was great! We had the lamb and the duck. The cocktail I ordered (Mai-Tai) was awful. I threw it out. Two more room service experiences were fine. Breakfast was average but brunch was better than average.
We required milk for our son upon arrival - organic whole milk as specified was in the mini bar when we arrived. When it was discovered that the mini bar was not keeping it cold enough a refrigerator was delivered at no extra charge. The room was big enough for a 2yr old to play in and the big table/ desk has a banquet on one side and was great to eat at or work at. Free Wireless Ethernet was great! The soho location makes shopping and eating easy with a 2yr old. It's only a quick walk away or a stroller ride. Subways is around the corner and taxis seemed easy to get. With Minnie Driver in the lobby while we were there, The Mercer is still a place to be seen. The lobby seems always populated. The only other downside is checking in - as Soho is so busy the street in front of the hotel is always full of parked cars narrowing an alread narrow Mercer Street. In our case we had the limo park on Prince and the bellman happily toted our luggage down the street. The entrance is of course hard to find for the 1st timer - look for the clock on Mercer. - Oh and for foodies Dean and Deluca is 1 big block away.
I'm in New York once a month and have tried to find the hotel that would make my stay feel less like work and more like pleasure. I was wary about the "boutique" reputation, but the Mercer understands service in a way that hip and cool usually neglect. Roomservice boasts many items from the esteemed Mercer Kitchen. The staff is gracious and smart. The rooms are elegant and simple. The hotel has many shopping and restaurants within minutes of the front door. A quick 15 minute cab ride gets me to my midtown office.
Amazing Weekend at the Mercer
My wife and I just returned from an amazing weekend at the Mercer Hotel in Soho. The staff was tremendously helpful and friendly, and was particularly accomodating for our two pugs who had the time of their life. The room, a deluxe studio, was easily the best hotel room I've ever been in New York. To the person who thought they seemed to office-like, I could only wish that my office looked like that! We faced the courtyard, so there was hardly any noise and we were able to keep the windows open at night and let the fall air in. The location can't be beat, although we were disappointed by the number of chain stores which have opened in the area in recent years. (Hello American Eagle Outfitters) The raw tuna / wasabi pizza is very good. We look forward to returning soon.
THEY BRING YOU BACKGAMMON AT 4:00 AM IF THAT'S WHAT YOU WANT!
this is by FAR my favorite hotel in NYC. in fact, it's my favorite hotel in all of the USA. The food is INCREDIBLE, the service is OUTSTANDING, the rooms are AWESOME (but be ready to kick down some $$ for a loft). No, it's not the most economic, but well worth the money if you've got it. WIFI all around the hotel, awesome bar for your friends and business associates to meet you. Perfect location. The room are meticulously designed by Liagre. A very sexy vibe, great for couples. And they'll do anything for you. You need acupuncture? No problem. They send someone up, you need a backgammon board in the middle of the night - they'll get it for you in 5 minutes. It's not as stuffy as the Four Seasons... it's luxury with an edge.
Weekend at the Mercer
Date of stay: August 15-16, 2003.
I had dinner at the Mercer Kitchen in May (try their wasabe pizza) and was so impressed with it I decided on spending two nights in the hotel on a return visit to New York in August.
As it happened, I arrived at the Mercer as New York was recovering from the Blackout. The staff seemed to maintain a positive attitude while working under abnormal conditions.
My room was large with a high ceiling. The bed was very comfortable.
The bath had a large, square soaking tub with separate shower. (I liked the Face Stockholm toiletries so much I went across the street to their boutique and purchased some for gifts to take home.)
There was no air conditioning in the building that first night (due to the blackout). I opened a window and turned on the ceiling fan. It was surprisingly pleasant in spite of it all.
While all the necessities were there, the personality of the room decor was rather stiff, almost to the point of feeling like I was staying in someone's office that had a bed in it. The style of the room could be softened up just a bit to take on more of a residential feel. A touch of color, art, or humor would be welcomed.
Some drapes on the two large windows would have made a difference here.
(I've seen pictures of the Mercer's rooms with drapes on the windows------my room didn't have them.)
I recommend Le Pain Quotidien, a charming Belgian café on nearby Grand street.
My wife wanted to stay here after hearing about the hotel's central SOHO location. Highlite of the stay was the near proximity to the excellent upscale Korean resto acroos the street from the hotel. The hotel staff were insufficiently attentive and at times arrogant. For the price (we were paying $500/night) I expected much more. Rooms were average. On a positive note, wireless ethernet was present in the room at no additional cost - very nice feature.
TripAdvisor Reviews The Mercer Hotel New York City
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Sending lots of love, a big hug, and a few tickles!