Menzies Chequers Gatwick
How has this hotel rated in the past?
Historical Traveler Reviews Menzies Chequers Gatwick Horley
Would not touch with a barge pole
The carpets were torn up making it nearly impossible to move my luggage in their broken luggage trolley, the building smelled like last week's curry and the headboard of the bed was stained and had an inch of dust and hair on top of it. I immediately went back downstairs to cancel my reservation and move to another hotel. The manager 'was on a course' and they would not cancel my reservation. I left anyway and by the time I had repacked my car and found another hotel, Thistle had charged my credit card. Thistle has ignored all calls and emails to refund my VISA. STAY AWAY!!!!!
I stayed here one night before a flight out of Gatwick, arrived around 8 PM and was glad to find the dining room still serving dinner. Decent food. The hotel itself is a bit shabby, with tiny rooms, but some nice touches, like a heated towel rack. The main problem is a lack of sound-proofing. The only way I could get to sleep was with my noise-cancelling headphones turned on. I took them off in the wee hours, and as a result, when my neighbors woke at 5 AM and began talking, I woke too. The hotel shuttle was inexpensive and convenient, but I'm glad I gave myself plenty of time -- the 7:45 AM shuttle left at 8:05, and with road construction took a half hour to get to the airport.
Not an airport hotel, reminded me of a grotty pub with a big insecure car park where my car was left parked for two weeks. I returned to find my car had been moved and parked on full lock half up a curb and in bushes on a double yellow in a really vulnerable position covered in sap!!!
Arrived hungry with my family at 8pm ish to be told that food was over for the evening in the pub but I could have a table in the rip off restaurant where it would have cost me about £100 for a basic meal. Forced to drive out to nearby family fun pub that had nobody in there because children were not allowed in after 8pm. Nearest Indian restaurant not licenced so celebrated our first nights holiday with a takeaway pizza in the room. Don't wait of queue for the shuttle bus, a taxi is cheaper if there are 4 or more of you. Book early for a propper airport hotel.
So very disappointing. Only wish we had read the reviews before we booked to stay here. Booked into hotel for 2 nights to visit family nearby. fortunately spent most of the time out of the hotel. The room was small, pokey and in urgent need of refurbishment. The bathroom in particular was very grubby. A good night's sleep was not on the agenda due to banging doors and guests voices heard through wafer thin walls - whatever happened to sound proofing. Restaurant was average, food also average and not impressed with attached bar / pub. This was used by locals creating a very smokey atmosphere. Considering the bar was used by families for evening meals it did not create a healthy atmosphere for children. As a disabled driver, I found that the disabled parking spaces were taken up by cars parked long-term by hotel staff whilst owners away on holiday. This resulted in no disabled parking bays being available for any guest visiting the hotel. Reception staff were disinterested and very unhelpful.
I recently stayed at the Thistle, Gatwick for 85pounds a night. I was very disappointed by this hotel. We had to pay to ride a shuttle from the airport to the hotel. The rooms were very dirty. Our shower was either hot or cold, and the knobs on the showere were broken. I could not even turn it off. Way over priced and dirty!! Don't waste your money!! Thistle should be ashamed
Not a relaxing start to a holiday........
Definitely not a four star hotel.
Checked in to discover the room was shabby and the window was held together with a pen.
We were told that car could be moved off site and we were asked to hand over keys. If you do not want this to happen you need to stipulate when handing over keys.
Food is well below average served in the shabby restaurant area.
The transfer to the airport was timely but don't expect any instruction on what to do on return.
Very disappointing start to a holiday.
Average price-Below average hotel.
Reasonably priced for a London airport hotel,but i personally wouldnt stay again.
the sound insulation is non-existent! Banging of doors into the early hours caused a major lack of sleep. The adjoining pub is a little run down with little to recommend. Airport transfers are £2 each way per person,about average.
I'm not sure about the refurbished rooms-i booked a double superior, apparently refurbished-which it may have been in 1976 but by modern standards its just not good enough, although it was fairly clean.
parking was fine, staff friendly and helpful.
Overall, below average.
Don't waste your money
Unless it's the only hotel left in London, Just say no! I think I now know why they call it a THISTLE... This hotel was very expensive and they even charged $16 for their shuttle to the airport, 5 min away. The rooms were okay, but they weren't soundproof at all. There is no smoking in the hotel except outside the front door, in front of all the first floor rooms... very loud speaking people in England! The bar was quaint, but the main restaurant was awful. $30/each for dinner. Food was terrible. It was so bad, they willingly deducted one of our dinners for us! With wine and one dinner, it still cost $60. Won't be back!!!!
I stayed at the Thistle Gatwick recently for one night. The room was quite average, not particularly clean. I booked a queen dbl, and they gave me two twin beds for my wife and myself. The only redeeming quality was that I was able to book it through priceline, and got it for less than half the rate they offered via the thistle website.They advertise that they have just had a 3 million pound renovation, which makes me wonder what they spent it on!The only real positives that I can come up with, is that one of the people working reception was very good, as well the shuttle drivers were quite nice.
Stayed in better
Clean and tidy keenly priced accomodation. Staff helpful and friendly. Airport shuttle bus available at no additional cost. Don't expect to get any sleep as sound proofing virtually non-existant in this busy stop-over hotel.
TripAdvisor Reviews Menzies Chequers Gatwick Horley
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