Awful unless you are a tour group

Initial impression after an 8 hour train ride from Marrakech was that it was a beautiful hotel with a stunning lobby. The older receptionist was very welcoming a real pleasure. We went to the room and were extatic. We had air con and a fridge all we had been dreaming of on the train. We were on a half board option so we went and had our dinner which was pretty awful and consisted of pasta with a bit more pasta and mains which were like school dinners, we assummed this was because of our late arrival.

The following day after our excitement of having a fridge the power was cut off to it and our air conditioning stopped working. Trying to get any of the staff to help was like extracting teeth. Breakfast was nothing to write home about either unless you were prepared to get up at 6am with all the tour groups that were staying there. Any normal paying guest could swing as far as breakfast was concerned. We were then made to wait for our dinner until the tour group were finished despite there being tables free. They told us to wait in the extortionate bar, where we had to buy grossly overpriced drinks compared to other bars in Morocco.

All in all Fez is amazing but this hotel left a bitter taste. Having said that if you are on a budget and expect very little it is good value.

Buena relación calidad-precio, pero desgastado.

Un hotel agradable, razonablemente a mano (en taxi) del centro de la ciudad. La habitación estaba muy limpia. Se notaba que había sido muy bonita, pero ahora tenía aspecto desgastado y obviamente tenía algunos problemas de mantenimiento - nuestra televisión funcionaba en el enchufe de tercera potencia que probamos. El personal del restaurante nos pareció brusco y nada servicial.

Muy buen hotel con unas vistas fabulosas del viejo Fez

Desde el balcón de mi habitación no. 331, tenía unas vistas espectaculares de Fez el Bali. Tanto la habitación como el baño eran amplios pero un tanto desgastados. El minibar no estaba lleno, el dispensador de kleenex estaba vacío, y no había secador de pelo - nada bien para un hotel de cuatro estrellas. En el lado positivo, las zonas públicas estaban muy bien, incluyendo los jardines y las piscinas. Con todo, es un hotel Marroquí agradable.

Très bon hôtel avec une belle vue sur le vieux Fes

Depuis le balcon de ma chambre no. 331, j'avais une vue spectaculaire de Fes el Bali. La chambre et la salle de bains étaient grandes mais un peu vieillottes. Le minibar était vide ainsi que la boîte de Kleenex, et il n'y avait pas de séche-cheveux - mauvais point pour un hôtel 4 étoiles. Plus positif, les espaces communs étaient très jolis, y compris les jardins et la piscine. Globalement, c'était un hôtel marocain agréable.

Très bon hôtel

Notre groupe a été logé dans une nouvelle extension de l'hôtel qui n'est pas aussi bien que la partie ancienne. Malgré tout, c'est un hôtel moderne, propre et la piscine et le jardin sont super les jours où il fait chaud. On accède à la piscine en traversant un tunnel. Le buffet du dîner n'est pas super mais vous pouvez aller où vous voulez en prenant un taxi en face du Mc Donald. Le café internet est dur à trouver donc demandez des indications précises avant d'y aller.

Good value, but tired.

Nice hotel, reasonably handy (Taxi range) for centre of town.

Room was very clean and had been very nice but was now looking a tad tired and obviously had some maintenance issues - our tv worked in the third power outlet we tried!

Found the restaurant staff fairly brusque and unhelpful.

Menzeh Zalagh rather basic

Stayed at the Menzeh Zalagh 2 nights with an organized tour. Our room had a nice balcony that overlooked the old city but the hotel is a tourist hotel and rather removed from anything. The rooms are a bit shabby, no hair dryers, food very plain. AC in the room worked well. The lobby is a bit dingy, too. I think I would look for something else if I were to return to Fes.

Basic but not bad

The first impression of this place is great: the public areas, such as lobby and garden/pool area were beautiful. But unfortunately this level of care didn't reach into the rooms. Plain would be an overstatement. The room was very spacious, though. There was a small fridge and hairdryer, but nothing else.

The room was largely clean (except for the smelly ashtray, ugh), but the bathtub could use a serious bleaching and re-caulking. On the plus side, the big showerhead and great water pressure made for a fabulous shower.

Breakfast was a wide selection of sweet breads which got old after a few days, but the view from the terrace and breakfast room was fantastic. The location was generally good, quiet, but in walking distance from some busier streets with shops, food, ATM. However, it is far from walking distance to the medina or any other tourist sites, so you'll be taking petit taxis everywhere.

There is always a swarm of (official) tourist guides in the lobby - I would actually recommend that you take one of these guys. Sure, Abdullah took us into all the shops, but we saw only the good stuff and he helped us get a fair price - sometimes a third of the original asking price. He also handled all of our transportation arrangements within Fes and for some tours around Fes.

Hotel service was ok, but didn't seem particularly warm. Just make sure you always have some coins on hand. Overall, this was a decent place to stay, but we expected a bit more based on advertisement and price.

Very Good Hotel with a Great View of Old Fes

From the balcony of my room no. 331, I had a spectacular view of Fes el Bali. Both the room and bath were large but a bit worn. The minibar was not stocked, the kleenex dispenser empty, and there was no hair dryer - not good for a four-star hotel. On the positive side the public areas were very nice, including the gardens and pools. All in all it was a nice Moroccan hotel.

Very nice hotel

Our group stayed in the new extension of the hotel which is not as nice as the old section. Nonetheless, this is a very modern looking, clean, place and the pool and garden are great on a hot day. You reach the pool by walking under the tunnel. The buffet dinner is not great but to get anywhere you need to take a taxi from the station in front of the McDonalds. The Internet café is tricky to find so get careful directions if going.