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Historical Traveler Reviews Menger Hotel San Antonio
One of our special "holiday presents" to each other is a trip to San Antonio during the December holiday season. We have stayed at several hotels along the riverwalk. The Menger was a pleasant alternative to the hustle and bustle of the hotels located directly on the river. The history of the hotel is so interesting that you must take time to "walk the halls" and read the information documented by the pictures and displays. We found our room comfortable and quiet with a wonderful view of the Alamo with its huge Christmas tree out front. The hotel decorations were lovely. The staff was helpful and courteous. We plan to return yearly!
Old and Shabby Rooms
When visiting San Antonio last, I was excited about staying at the Menger after reading about it. The lobby and pool were nice, but the room we got was TERRIBLE. It had some kind of circa 1920's stove in a closet area, the wall paper was peeling, the bed was hard and lumpy, and the bathroom was old and outdated. We did have a great view of the Alamo though, and it is convenient to the Riverwalk mall. So if you aren't too picky about where you stay you might enjoy--but the price was very high for the quality of the room.
Menger - great location
Pros: Location - one block from the River Walk, next door to the Alamo,
in front of the IMAX and the mall. Staff - very helpful and
professional. Pool - nice size pool. Val. Parking - Took good care of
my car and had it ready for me as needed. Price - With a M-Th discount
and the S.A.V.E. discount, we paid $89.00 per night for the room. Room:
Clean.Cons: Room: The bathroom needed to be updated, could use new
furniture, mattress was hard, could hear people in the hallway
(generally it was quiet).
Good / Bad news
The good news is that if you are underage and would like to find a room to drink and party you might want to look into the Menger. The bad news if you are an old fogie in a room next to a room full of noisy drunk kids going in and out all night you might not get much action if you complain. My wife and I have traveled the world and stayed in all sorts of hotels with different levels of comfort and amenities but this is the first time that we have had to complain to the front desk by phone and in person at least 9 times over two nights (friday and saturday) while loosing a lot of sleep.I realize some of this was my fault. I did not confront these kids directly or bypass the hotels management and call the police. What seems surprising to me that there does not seem to be any training or procedures at this hotel for documenting or handling complaints or complainers. When I contacted the Hotel Manager the next Monday morning this was the first time that he had heard about our complaints. He was a nice person and seemed concerned. Hopefully my situation will not happen to future guests. I would hope additional training and established procedures are being planned.I realize that in a situation like this you can not please both parties. In that case you have to make a decision on which you would make unhappy. This is why I rate this hotel as an expensive one or two star. My advice would be to pay a few extra bucks and get something better. I have presented the facts as I know. If anyone from Menger management has any corrections or additional information please let me know. I would like to present the actual facts and forgive me for the apostrophes to make a pointSome offhand rules for any future customer reps:Service is what the customer says it is.Document Follow proceduresEmpathize with the customerSolve the problemFollow upA hotel should be a facilitator, not an inhibitor to your needs.Thank you -
Nice experience.. but probably won't stay again
A friend and I recently spent 4th of July weekend in San Antonio. We spent the first night at the Menger Hotel and the second night at the Emily Morgan Hotel because we could not agree on which one to stay at (I also wrote a review on our stay at the Emily Morgan Hotel). I had been reading about the Menger Hotel and its rich history for years and, even though I had been there a few times, I never spent the night. In fact, my visits usually consisted of me walking around the lobby and checking out the historic Menger Bar. Needless to say, I was really excited to go. Everything about it was nice except for one thing, our room. It is really important to understand that the hotel is nearly 150 years old. Because of this, our room did not have as many amenites as more modern hotels. The reason it is important to understand this is that several other people that wrote reviews complained about their rooms. They don't seem to realize that the hotel would lose much of its charm if it were to be renovated. My complaint has to do with something other than that. While our room was very clean and had everything we needed, there was a discoloration on the wallpaper about 2-3 feet in diameter that resembled mold. Granted, I did mention earlier that this was an extremely old hotel (and we were in the oldest section), there's really no excuse for that. My second complaint concerns the valet parking. We had no problem finding an attendant to take our car when we check in. When we checked out, however, it was a different story. They recommended to us during check-in that we call 20 minutes ahead of time when we wanted to have our car brought around (which we did). Once we got downstairs, however, we had to wait another 15-20 minutes before it was actually brought to us. Several other guests were experiencing the same problem which created a hectic scene. Even though I don't think that I would stay there again, I am very glad to have finally stayed there and would recommend it to others who are interested in historic landmarks. The pool was huge, the garden was extremely well manicured, the location was unbeatable, the lobby was impeccable, the price was reasonable, and we had no problems checking in or out.
Wedding reception under my bed
I checked in at the Menger for a business trip and was greeted by a beautiful lobby, pool and outdoor garden--great location in TX, . I checked into my room and it was OK. Nothing too spectular--clean and overall welcoming.I spent my first night w/o any problems. My 2nd night I was turning in for bed pretty early due to having to wake up the next morning for a business meeting. It was a Saturday night and I laid in bed reading.After 20 mins and at 9:00, I started to hear VERY loud music and bass. I called to the front desk and they said they would send security up to check it out. After 15 mins, I called back. By this point, I heard a DJ and could very distinctly hear "Celebrate" by Kool and the Gang playing through the floor. I asked the receptionist, Isabella, if there was a wedding going on and she said, yes there are two going on until midnight tonight. Why didn't she call me back?--I wondered.Well, since I was here for business & needed to be up early I demanded a room change. She said you can talk to my manager, which I did, who then put me in touch w/the front desk who said there are 3 rms open--2 of which are smoking. Are you claustrophobic? she asks me? I said, how small is the rm if you need to ask me if I'm claustrophobic? So I go check it out & it was much smaller, but not completely ridiculous, but I wasn't about to begin packing, give up my bigger rm for this. So I decided to suck up the wedding.A little while later, I called & asked if there were any OTHER rms & I was told NO. The wedding kept getting louder so I began to get louder w/Isabella.She eventually sent Juan to my room w/a bell hop to accomodate a change for me. I was changed to a bigger room--far far far from the wedding. I still have the rest of the wk to go at this hotel, but am so far pleased w/the results.Note: If you are planning to stay here, please request a room FAR from the areas they hold wedding receptions.
Not a 4 Star Stay...
The staff was nice to accomodate us with a 3rd room. All of the rooms we tried were unclean and dated. The air temperature was different in each room we tried, each hallway we walked, and each elevator we traveled. In some hallways mold was growing on the ceiling and from the vents. The hotel is very rundown and we were disappointed since websites referred to it as a 4 star hotel. The location of the hotel is outstanding and the Menger restaurant is wonderful, but the rooms are less than acceptable for the rate we paid.
Terrible! Terrible! Terrible! Terrible!
I decided to have a going away get together with a few friends of mine from my work as a military cop. 2 weeks prior to the get together I went by the Menger Hotel to reserve a suite for my special occasion. I talked to the manager in charge at the time and told him of the situation. He was told of the party and I told him that there would be 10 people attending this get together. The manager was the one that picked the room out for me that would accomidate the amount of people that was going to attend. I decided to reserve the suite that he recommended (the Plaza Suite). The day I checked in I got nothing but a bad attitude since I showed up. As soon as I got into the room I got a knock on the door from security. Someone reported a loud noise complaint from my room. The problem with that complaint was that I was the only one in the room and I was not in there for even 20 minutes yet! A couple of hours later some of my guests started to arrive. I hooked up my PS2 and we started to play some Madden. A few more co workers came over. The maximum that showed up was 6. We made a couple of going away speeches and had a couple of drinks. We were all subtle and quite. At about 10 PM we decided to head to the riverwalk. As soon as I stepped out of the room Security was standing outside my door yelling at me that we were making "too much damn noise." I told him thanks but we are on our way out. At 1:30 we came back into the room. As soon as the door closed we got another knock on the door. It was the night manager and his security. He told me that the party was over and that everyone has to leave. I asked him for a reason and he said that he got too many complaints from other rooms, which was not true because we just entered the room. I told the manager that I explained to the manager 2 weeks prior of the situation. The manager then said that he wasnt that manager and he didnt care what was agreed on prior. He said if I wanted to then my friends can hang out in the lobby hat was the whole reason Im paying so much money for that suite. The manager said that it was not his problem. He then said that everyone has to leave now or he will call SAPD. I told the manager that I wanted a refund since he cut my party short and the hotel went against the agreement that was made. The manager told me fine and I will not be charged But he refused to give me a reciept or anything saying that I would not be charged and again told me to leave or SAPD would be called. I did have several witnesses that are making statements now for the better business bereau. It turned out that the hotel still charged me full price for the suite. I tried to talk to Accounting at the hotel and they told me that it was too bad and if I had any other complaints that I need to contact my credit card company instead of wasting their time. Now Im going through so much trouble of having to dispute to the credit card company, having to contact my legal office on base, and complaining to the better business bereau. Being in the military Ive been to many high class hotels and this is by far most the worst ever. This place should be closed down. This is not a military or local friendly hotel.
Menger Showing its Age
The Menger is supposed to be the grand lady-historic and antique in nature. The room we stayed in had garage sale quality furniture, not antiques. I'll admit the staff was wonderful, but they could not overcome this hotel's badly needed maintenance. If you had been blindfolded and taken to the hallways, elevators or rooms of the Menger, you would've thought you were in another cheap, old motel when the blindfold was removed. There is scaffolding surrounding the building, but this is only working on the exterior, not the interior. The lobby is very grand, but the rest of the hotel no longer earns the title of "grand lady." It is hard for me to say this, as we are from San Antonio and the Menger had been the place I recommended to friends - but cannot do so any longer.
One of my best stays ever!
Incredible accomidations! The service was unbeatable and the surroundings were great! Has so much to offer in the interior and is greatly placed in the best part of San Antonio Texas. I loved it it was definetly worth the money.
TripAdvisor Reviews Menger Hotel San Antonio
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