Comments can be misleading

After having booked the hotel through our travel agent I found this site and was worried by the comments I saw. I thought that we had made a big mistake!! Thankfully I was pleasantly surprised when we arrived at the hotel.

The hotel has a great location being close to the main shopping centre and eating places, and right beside the monorail for very convenient travel outside the immediate area.

Speedy and friendly bookin and we found the room to be more than adequate. The room was large with a king size bed with room for a second one!! If I were going to be picky then I could say that the bath was a little high for my shortish wife to step into for a shower :)

Breakfast which was included was a great mixture to satisfy most tastes with great friendly service.

Staff were very friendly and helpful and whilst we are not 'demanding guests' all of our needs were met and indeed anticipated and met without asking. I would recommend the hotel to anyone who is not prepared or willing to pay exhorbitant prices for a bed to sleep in after a day sightseeing/shopping.

If you are one of those who are going to spend your trip sitting in your hotel room or around the pool/bar/gym then perhaps this is not the hotel for you.

Nice stay

Stayed 2 nights, upgraded by paying RMB30 more for Deluxe. Reception was very friendly and helpful. Room was a good size and nice except a little drafty from air-con vent. High speed internet worked well. Hotel is in a convenient location, lots of shopping just around the corner. Breakfast was OK. Special offer rate for Deluxe displayed at hotel counter can only be obtained if booked through a travel agent, was refused this lower rate when I requested for the upgrade to Deluxe.

Not happy JAN!

Word of advice: Never go by the recommendations of your travel agent and do your research first! We weren't looking for a flashy hotel as we're a young couple and was just visiting KL to do some major shopping but given that the hotel has 4 star rating, you would presume that it would be a fairly decent hotel...BOY WAS I WRONG! How it managed to get a 4 star rating is beyond me.

Firstly, we didn't get the room we were booked in for and so it happened, the rooms that we were booked in for, were not available until the day we were due to depart. Hmmm...

Secondly, the "Fitness Centre" turned out to be a massage parlour NOT A GYM.

Thirdly, we got sick on day 2 of our trip because the airconditioning is way too cold and we ended up getting major chest infections. Yes, you can turn down/off the airconditioner in your own suite but we still found it uncomfortable.

Fourthly, there's an odd, kind of musty smell in the suite and down the corridors. It might have something to do with the mouldy carpets - which may be a contributing factor to our illness.

Fifthly, the breakfast buffet was not edible. We come from Australia, and I am of chinese decent, so it wasn't that I couldn't tolerate asian or malysian food. It was just that the food was absolute horrible. The only thing I could eat was vegemite on toast and maybe some eggs.

Now, its not all doom and gloom. I do have one good thing to say about the hotel and that is that the hotel is located in a very good position. Its close to all the major shopping centres, Petaling Street, public transport and many other attractions. Having said that, there are loads of hotels within the golden triangle which I'm sure are far better (and probably within the same price range).

4 star rating? No way. I give it 2.

Good luck.

Nice, But Service can be slow

Melia

Luggage was taken from Taxi to reception by doorman, very friendly, excellent service - full of information as well.

Check in however was slow. Had to wait at least 10 minutes before someone was free, then it took a further 5 minutes or more to fill in all the details they wanted.

Was taken to room. Requested Cot and pillows. Had to ring house keeping twice, and finally went down to talk to reception manager after 45 minutes - told it was on the way. Waited a further 15 minutes or so before cot arrived.

Pillows did not arrive, when we asked about them, we were sent towels instead. Finally after another 30 minutes or so we received our extra towels. (Complete with an invoice for RM30 (I think, approx. value anyway) for each pillow. This had to be signed, and was charged if the pillows were not handed in before checkout!)

Breakfast was ok, food choices good. Room was very small, not many tables, crowded, and if you arrived latter there was a long que waiting for seating.

Check out ok, but due to slow breakfast had to be delayed. Bit slow, but other ok once you were able to speak to receptionist.

Pas cher

- Chambre : Les chambres sont relativement grandes, mais vides. Elles donnent soit sur la rue (bruyante) soit sur le système d'air conditionné du parking (très bruyant). Le lit est simple, la moquette fatiguée.

- Salle de bain: simple et propre

- Petit-déjeuner: simple mais pas délicieux.

- Staff: pro et aimable... par contre accrochez-vous pour communiquer en anglais....

Hôtel bon marché, mais dans tous les cas pas un quatre étoiles comme indiqué à l'entrée.... idéal juste pour dormir.

Cheap, not cheerful

As a frequent traveller in SE Asia, I might be spoiled, but I found the Melia less than exciting. Service is slow and unprofessional, albeit friendly. The poolside is useless. No service - you have to phone reception to get towels and room service to get drinks and snacks. And it's overlooked by lots of buildings and largely in the shade. As a business traveller, having a nice pool for those rare few moments is a must for me. The standard rooms can be very dark, and for about £20 extra it's definitely worth upgrading to an exec room. Although there are no extras: no exec lounge or special service, internet in rooms doesn't really work etc. But getting away from the dingy downstairs is worth it (and at £50 it's good value). Breakfast is so-so, coffee appaling.

In no way an international class hotel, but if you're on a budget, it's worth considering.

Good Value

Good hotel in a good location. Situated opposite Times Square shopping mall and right beside Imbi station on the Monorail and only a few stops along from KL Sentral station where the Airport train arrives/departs from. Within easy walking distance (about 7-8 mins) of the BB Plaza shopping complex (a massive mall with just about everything over many floors, connected to two major department stores and ALL aircondintioned! Also Ten Square, another up market mall on the other side of the road from BB Plaza.

Best value are the Deluxe i Rooms which include free high speed internet with a pc and moniter built into the room. Hotel staff are quite friendly and all seem to speak English well. Breakfast is buffet style and there can be a bit of a queue if the hotel is busy. With so many eating places (and hawers stalls) close by there's really no need to eat in the hotel unless necessary. Mini bar, like most hotels, is pricey. Go to nearest 7 Eleven supermarket for beers and groceries at much less cost.

This hotel, especially if rooms booked through one of the many dicount hotel operators, is good value for a central location within the Goldenn Triangle of centrak KL.

So-so

We stayed at the melia during our 5 day break in KL.

Its a good city hotel - clean, safe and adequate. Boring decor - usual cream and brown neutrals. Only stay here if you're not planning on spending much time indoors, otherwise you could get depressed.

Its a great location- right opposite times square and within easy reach of, well, everything.

Go to any 4* hotel in any city, and this room is what you'd get/ expect.

The staff are a mixed bag. Some are very helpful. You do wonder how others managed to get employment there. The porters and staff at the door are always cheerful and friendly, though the concierge does try to sell you overpriced tours. Two computers are provided downstairs but internet access is quite pricey.

My only gripe is that the bathroom was a tad on the small side and the bathtub was severely chipped (i cant stand bad finishes). Also, the restaurants did not look like places that Id want to spend an evening. If the room sevrice meals were anything to go by, they should be avoided. As should be the breakfast which was cold by the time we went down to eat (10am). There are better and cheaaper eateries about 10 feet away! The entertainment (a scantily dressed singer) in the very small lounge is worth watching for 5 mins for a laugh. truly atrocious, but thats what makes them memorable. Strangely, there is also a regular club night in the bar downstairs, which most guests (including us) avoided.