Good hotel, Good location, a bit noisy

The reviews all say great location, and it is. You can walk in any direction to Plaza de Sol, the Prado and nearby museums or the Palace.

The location only has one problem and that is for tour groups. The tour bus has difficulty getting to the street in front of the hotel, so you may have to carry hand luggage a block or so. In a taxi, no problem.

On a warm day in March the air conditioning didn't really work. Opening the windows on an inside room allows for some air flow but the noise factor from other guests is pretty bad. Not sure how the street noise would be on an outside room.

The staff was pleasant and knowledgeable. The food pretty good, and the location great.

They warn you about thieves, but I always wear a money belt anyway. We (2 women) went out alone at night and walked to the Prado area. We did some night photography and sat in a park. No issues and I felt safe the whole time.

Great location, wonderful breakfast

Stayed in this hotel in March, and loved it. Our room had a view on the square and lots of space. The breakfast was special - really fresh fruit, pastries and every kind of bread and meat you could want. Good restaurants, shopping and museums were all in easy walking distance.

The staff at reception were extremely helpful, and some spoke excellent English.

A bit of a letdown

From the looks of the hotel online, one would think that this hotel was extremely first class and up to date. I'm sure this was a first class hotel about 15 years ago. The room, at least my room, had not been renovated in what seemed like more than a decade. The lobby is very nice and the staff was more than helpful, but the room lacked. We had a view of the particularly dirty courtyard and other rooms. We couldn't open the windows without others being able to see right in. Ok, but I wouldn't stay there again.

Great Hotel, Great Location

Stayed here recently with a friend - we were very impressed by the room, the location, the food, the service provided - in short everything. Great bars, restaurants and shopping a stones throw from the front door. I did note the warnings about the small cramped rooms with an air shaft for a window and sent an email (politely) requesting a nice room - or at least not that one. We arrived to find a huge, gorgeous room overlooking the square - we could not have been happier.

I will stay there again and would recommend it to anyone travelling to Madrid.

Very Good Hotel in a Great Location

I stayed here for 8 nights and was very pleased with the level of service and the accomidations. The location of this hotel is reason alone to stay here. It is a short walk away from Plaza Mayor, Puerta de Sol and The Prado. It is located in Plaza Santa Ana with it's nightlife right at your doorstep.

A wonderful hotel.

A wonderful hotel in the very best location. When we arrived, there was some error in our reservation and no room was available. The staff took it upon themselves to find a room for one night in another Tryp hotel located nearby, and paid for the taxi to take us there. The next two nights we moved back to the Reina Victoria and they gave us a beautiful room on the top floor at the same price we had originally booked for...I am certain the room they gave us would have cost much more than the price we paid. The service was excellent and very friendly. The location is ideal. The Plaza Santa Ana is the place to be. The bull fighters stay in this hotel and one night they walked within two feet of me and it was one of the only moments that I didn't have my camera with me! They also have a wonderful breakfast, but it was not included in the price of our room.

Loved this hotel....

I have nothing bad to say about this hotel. From the outside it is beautiful. The staff was very professional and helpful. The room was ample and comfortable and the location was excellent. I have been to Madrid several times before, but this time was the best and I attribute that to this hotel. I think this has to be the best option in Madrid. Right outside the hotel is the Plaza Santa Ana with an assortment of outdoor restaurants so you don`t have to wander the streets at night if you don`t want to. The location is walking distance to Atocha and most of the sights. Definitely DO stay here!

Nice hotel, poor room

Now don't get me wrong, this hotel is in a really nice central location and was very clean and the rooms were nicelly furnished. We booked through Expedia and got a room for 2 nights in August 2003 approx half the rack rate which was great. However we ended up being put in a room with very little natural light as the window faced into what can only be described as a square shaft approx 10ft square some 4 floors down.

Also the hand towels and shampoos etc were not replaced after the 1st night. The hotel bar shut at middnight. If you stay here best make sure at reception you get a room facing out - otherwise you risk sensory deprivation.

Outstanding location

Stayed for a night in June 2003. Rooms are very nice, clean and modern. Located about 5 minutes from the Prado and perfectly located on a wonderful square with lots of great cafes and restaurants. Charming and good service.Only drawback is that it can be a little noisy at night on the street outside on weekends. Don't let it keep you from staying there though.

Good Elegant Bull Theme Hotel in Central Madrid

This hotel was very nice and elegant. The staff very attentive, especially the door bell people. The breakfast was great and included healthy options. Location is great in the middle of everything, and close to Plaza Mayor, and El Sol. Avoid getting a room in the lower floors and facing the Plaza Santa Ana. Our room was on the first floor and since Madrid people party till 5am in the morning it was kind of noisy at night. We were able to sleep anyway since it was our first night and we were going over our jet lagged period.