Historical Traveler Reviews of Mcm Elegante Albuquerque
Outstanding
from A TripAdvisor Member
Great value. Very comfortable beds, hotel has been recently re-done. Free breakfast, omelets, waffles, etc. Free drinks at night were a nice touch. Staff was real friendly, prompt service.
Old, dirty and worn out
from Cjsman
My company put me in this hotel twice and I refuse to stay again. It is old, dirty and the industrial cleaning solution smell is overwhelming. The beds are not bad but the linens are worn so it negates the experience. The staff is friendly but they just have a bad product.
Read the owner's response
Owner's Reponse
We work very hard to maintain a clean hotel. We are constantly replacing our linen and are very sorry that this particular guest had a problem with his linen. If any of our guests would complain of this problem we would immediately replace all of their bedding with pleasure. We hope this guest will give us another try.
Hide the owner's response
Never again.
from A TripAdvisor Member
This is an older property that has only two things going for it, the beds and the staff. The furniture in the rooms is in bad shape, I tried to clean off the table in my room and then realized it wasn't dirty, it was very worn. Since I was only staying one night, I decided to tough it out since I couldn't find anything else near the airport on short notice that seemed any better. I spent the afternoon at the mall to avoid spending any more time than necessary in the room. I had chosen the hotel based on positive reviews that I read on this site, but after having stayed here I don't know what those people were thinking. I travel a great deal for work and have to say this is one of the worst properties I have had the misfortune to stay in.
Read the owner's response
Owner's Reponse
Thank you for your kind remarks about our staff and cleanliness. I am sorry to hear of your experience at our hotel. We receive hundreds of favorable comment cards from our guest's every month and it saddens me to hear that you are not planning to return. We are constantly updating our hotel and wish you would reconsider staying with us in the future.
Hide the owner's response
Terrible! Blood in the shower!!!!
from HoyaSaxa
This is one of the worst hotels I have EVER stayed at. The room was filthy. The wallpaper was peeling off. The carpet was horribly dirty. To top it all off, there was BLOOD splattered on the shower curtain in the bathroom. I was horrified, and the staff didn't seem to care. The manager said, "I'm sorry about that. I'll take care of it for the next guest." Obviously that was NO help to me. STAY AWAY FROM THIS PLACE. IT IS TERRIBLE!!!!
Read the owner's response
Owner's Reponse
This guest's experience is not typical of our standards of cleanliness or service that we strive to achieve. Had this situation been brought to our attention it would have been rectified immediately.
Hide the owner's response
Great beds, little else
from A TripAdvisor Member
great beds, but you better ask to stay in the newer section, the "tower" even then, peeling wallpaper is the norm. a bit dated for a supposedly updated recently hotel, even the "newer" section. the breakfast was "ok" but served on paper and styrofoam.
The hotel staff was totally unaware of what was happening, and could not tell me where the business center I had been told to go to was, in fact they did not know there was one.
Read the owner's response
Owner's Reponse
Thank you for your response. We are continually upgrading our property to better serve our guest's needs. I apologize for the lack of knowledge of one of our staff members. The business center was one of our newest amentities in November.
Hide the owner's response
OK - but wouldn't stay there again
from AA_Corbridge_UK
We stayed at the MCM Elegante in Albuquerque for 2 nights in October.
The best thing about it was that the bed was extremely comfortable. I have a bad back but slept really well here. The room was clean but the decoration looked a bit worn out, e.g. lots of chipped paint on the doors. The bathroom was clean but could have done with a lot more light.
The worst thing about the hotel was the restaurant. It is set within one of the large function areas and has very high ceilings, poor lighting and few windows. The result is that you feel as if you are eating in a gloomy school sports hall. The food at breakfast (free) was fine but the setting was so gloomy that we went over the road to the Village Inn for breakfast the second day.
There were a few other things that I thought could have been better. Firstly, there is nowhere nice to sit outside. There is a small area near the fitness area but it is almost totally surrounded by other parts of the hotel and is fairly uninviting. (The pool is indoors so the outdoor seating area is just a small concrete yard with a few loungers.) Secondly, the front desk staff seemed fairly hassled and unsure of what was going on. For example, one of them told me that the next shuttle downtown was at 10 a.m. then her colleague corrected her and said that it was at 8.30 as they run every half hour. Thirdly, don't rely on the shuttle service unless you are happy to do a lot of waiting around.
I thought that the hotel was OK for the money (we paid 89 USD per night) but I wouldn't stay there again.
Read the owner's response
Owner's Reponse
Thank you for your contstructive comments. We have just finished repainting all of our doors and added new kick plates to protect them from scuffing. We have also purchased all new pool and patio furniture. Our guests enjoy the indoor pool year round but like to have the outdoor patio for sunning. I am sorry you did not enjoy our restaurant as most of our guests like the open feeling. We guarantee free shuttle service to and from the airport and offer to take our guests to other locations based upon availabilitiy. We hope you will consider trying us again in the future.
Hide the owner's response
Good Value at the Elegante
from Rod2U
My wife and I visited Albuquerque to take in the annual Balloon Fiesta and booked a package which including four nights at the MCM Elegante. We were a little apprehensive, not being familiar with the hotel, but were very pleasantly surprised; the room was clean, of good size and did not smell of smoke, the bed was comfortable and the bath was adequately supplied with towels, soap and other sundries. A hot, tasty breakfast and a couple of happy hour drinks were included daily with the room. The hotel, while not a destination resort, is well maintained and centrally located near the interstate interchange and the price was reasonable. All in all we were pleased and plan to stay again when we visit Albuquerque.
Good value, convenient location
from ToutLeMonde
I booked two standard rooms at the MCM Elegante for four nights, August 12-15, 2005. Through Expedia the rate for each room was $60/night. The MCM's location on the NE side of the I-25/I-40 junction was very convenient, and despite the proximity to I-40 traffic noise wasn't a problem. The room with the king bed had a "VIP" label outside, and was furnished better than the room with two double beds. The former room had a nice desk and a recliner. But all of the beds were very comfortable, and the furnishings were in good condition. The complimentary breakfast was very hearty. Being vegetarian I didn't try the bacon or sausage, but the potatoes, omelets and oatmeal were excellent, and the coffee was decent. The free evening cocktails were a nice touch but not worth rushing back for.
For $60/night I wasn't expecting perfection, and there were a few minor glitches. In my room the climate control unit was rather loud, even at the low fan setting, and the bathtub didn't drain very well. Also the spa tub was broken during my stay, and a few fixtures weren't cleaned as thoroughly as they could have been. But all the major aspects of this hotel were as good or better than I expected for the price. There were certainly cheaper motels nearby (the Rodeway was just $37), but they looked pretty dumpy in comparison.
Excellent experience at MCM Elgante
from DallasKaait
MCM Elegante is extremely nice!! My husband and I booked a 6 day vacation to Albuqurque June 28 - July 3, 2005. The trip was so inexpensive via Expedia that I was a bit worried about this hotel. I had never heard of this chain before. Airfare and hotel was only 295.00 per person from Dallas via American Airlines.
Much to my surprise it turned out to be one of the best hotels I have ever stayed at in my life. This hotel used to be an old Holiday Inn. It has been completely renovated. It reminds me of a boutique style hotel now. The wonderful hotel staff knew us by name on the second day of our stay. They have the MOST comfortable beds I've ever slept on. Our room had a king sized bed with a couch. The carpet, bed, couch, drapes etc. were all new. The room was larger than average. As part of our package we also received a full american style breakfast each morning. They also have an omlet chef. Monday through Friday breakfast is served in their resturant from 6:00am -9:00 and weekends from 7:00 am - 10:00 am.
They give each guest coupons for 2 free drinks in the bar for each evening 5:30 to 7:00. They also offer free shuttle service to the airport as well as local casino's and Old Town.
We had our rental car so did not utilize this service but is nice should you need it. The location of the hotel is perfect! It is right at the intersection of I-30 and I-25.
They have an indoor swimming pool and a smaller outside seating area for sunning. Next door to the pool they offer a workout room.
I can't think of a single complaint about this hotel!
I would highly recommend this hotel to anyone and would stay there again even at full rate. The pictures on their website really do not do justice to this hotel. It is much nicer than it looks on their site. ----