Mayan Palace Puerto Penasco
How has this hotel rated in the past?
- Room service
- Swimming pool
- Fitness/Health center
- Business Services
- Wheelchair accessibility
Photos of Mayan Palace Puerto Penasco
Historical Traveler Reviews Mayan Palace Puerto Penasco Puerto Peñasco
You will be well advise to believe all of the negagtive reviews here.
I have vacationed in Mexico and in this area about 150 times. This is the worst experience I have ever had anywhere. The presentation ends up being 3 hours. They demand and try to force an on the spot financial decision. We were invited out by a congenial fellow at the bar at The Friendly Dolphin Restaurant named Jesus "Jesse" Romero, who had only been in town 10 days from Puerto Vallarta. He said would like to invite us to a new resort to try it out for the day. He said we would be able to use the facilities for up to 4 days with day passes and have a Fresh Shrimp, tortillas, etc brunch. Just bring your 2 boys and your bathing suits and an appetite. Also we would receive a 50.00 coupon to eat back at the very "Friendly Dolphin Restaurant" we were in when he approached us. He said nothing about time-shares or condos. He said he would have to collect 10.00 for the day passes, but it would be refunded when we showed up. We arrived at noon and presented the coupon he had given us. They gave us our 10.00 back and asked us what he had promised us. As if they could not read what he wrote down. They asked us if we understood that it was a 90-minute presentation for a time-share. We said, no, but we figured it would be something like that, but did not mind the 90 minutes if our 2 boys could swim and use the facilities while we listened. They said OK, but they would have to wear a special band so they would not be harassed. So they got bands on theirs wrists. We were treated to a very mediocre buffet style brunch with Omelets and fruit and a few simple pastries, creamed scallions, fried potatoes, and chillaquiles. No fresh shrimp and no fresh tortillas. We dined with a sales lady who was also from Puerto Vallarta. She began asking many questions and acted like she was following a required format to develop a profile of our needs. The kids took off for the pool, the arcade, the beach, ATV tour, snorkeling tour, jet ski, etc. (They kept them away from us for about 2 hours before they would tell them where we were and then told them to walk. They did not have the amenities and activities promoted and it cost $5.00 for them to use the Internet for 30 minutes and $5.00 to use the arcade for 30 minutes. The bands had made my kids marked men. They were not allowed in the pool and there were no ATV tours, Jet skis, Snorkeling tours, etc.) She gave us quick tour of the pool and one of the regular rooms and one of the Grand Mayan rooms. The Grand Mayan rooms were about a quarter of a mile from the main hotel and by a large building we were first told was a convention hall. This building ended up being the sales pit we were dragged to after looking at the Grand Mayan deluxe rooms. Viewing these rooms just prior to entering the sales pit is just a way to size up your wallet. Once we entered the "convention hall sales pit, we were directed to a 4 person size round table. There we sat with our Mexican female sales person for over and hour while she drew charts on a legal pad of their 8-week yearly plan all the way down to their 1-week every other year plan. I had told our saleslady about 3 times during the day that I would have to research any decision I made prior to making a purchase. I did not think she had a problem with this and I politely listened to her spiel, thinking that at least my 2 boys were having fun. Then my wife said she need to check on the kids and they said don't worry they are probably just watching girls at the pool. Then about 10 minutes later my wife spied them walking up a hill back by the main hotel. They said don't worry. We listened for another 15 minutes. I looked at my watch. 3 hours had gone by since we arrived. I told her we had to go and I asked her for her email address and she started acting funny and said her email address was Mayan Palace. Sure. Then a very forceful type of fellow similar to the one mentioned above sat down at our table and asked us what our problem was, "couldn't we afford it", what could we afford, why do we want to waste our money renting when we could have an investment etc. He acted in a very threatening manner, much as the Australian type fellow was described above. He was bug eyed, red faced, strawberry blonde, and every bit as obnoxious as the worst SPA membership or worst car salesman I have ever encountered. I blew up. I told him I had politely listened for long enough and it was time to have some fun, because if they did not have fun to offer I had no use for them. He kept on jabbering and I quit listening. I said here is my back; it is the last you will ever see of me. I got to the door and my kids walked in at the same time screaming that they are walking 15 miles back to the beach house we rented if I did not leave that instant. I turned back and looked for my wife and some young blonde cutie was badgering her and asking her why she was being mean to her and didn't we want our free offers. Sure, we are going to go over to yet another table and get hammered some more. They could have handed us the dinner coupon. But NO. They were aggressive bullies spoiling for a fight. Obviously they had gotten their way through intimidation before. We got out the door and back to the main hotel as fast as possible and peeled out of their parking lot. My kids were screaming at me the whole way back how I had ruined their last day of our long weekend and they were not allowed to do anything and there was nothing to do anyway and no one would tell them where we were so they could complain to us. This was such a bizarre experience. I cannot believe they are allowed to treat tourists like this in Mexico. I do not believe they are allowed to treat tourists like this in Mexico. I will complain. This place is an absolute joke. I advise you steer clear of these thugs and rent one of the very nice beach homes in the area and have a nice laid back Mexican vacation. If you insist on going to the Mayan Palace you may end up dealing with hardcore, rude, ---managers at Mayan Palace trying to shake you down. I would rather have a root canal without anesthetic in every tooth in my head than to ever go back there for any reason.They need to be run out of business in Puerto Penasco. The kind friendly people of Puerto Penasco do not deserve these meatballs giving them a bad name.
Mayan palace puerto penasco.
i won an auction to go to the mayan palace at puerto penasco for 7 nights and it was good. did not get any pushy salesperson. the food at the restaurant was alright, but too expensive. i honestly recommend to get the food package that they offer. its much cheaper. we went in july of 2003 and it was very hot, but nice. the indoor pool is nice. the beach is nice also. the thing that sucks is that there are tons of jellyfish so you might get stung like i did. if you want to relax and escape from the city life and just relax. this is the place. if you are looking for a place to have fun, then i suggest you go elsewhere like cancun...
A bit too isolated
The resort, people and beach were great but it is way too far from town- approx. 25 miles. If you don't mind paying for everything at the resort during your stay it is very isolated and pretty cool. The weather is touch and go. It was cold during early March when we went.
They only offer ONE shuttle per day that leaves at 10:30 am and returns from town at 4:00 pm for $15 round trip. We thought this was pretty ridiculous considering how far out they were. They need to have shuttles running every hour our two until midnight or so and probably for free given they chose to build a half hour from all of the restaurants, bars and shopping. Also no ATM at the resort and no local commercial airport. If you live in southern Arizona, California or New Mexico I would try it but otherwise not worth the hassle. Diving there is pretty much mandetory. If you drive make sure to get top quality MEXICAN insurance!!!
Mayan Palace Sales people!!
As the previous reviewer stated, we to were harassed the whole time by people trying to get us to make an appointment to view the Mayan Palace.
We almost went for it but we didn't have time. We were even talked to
at our hotel at check in.. They really are hard sell and it is real
time consumming.. GET AWAY FROM THEM.. They kind of left us alone when
we said we had already taken the tour!!. Other wise we love Rocky
Plastic, rude and agressive
Referring to 12/28/03 review: Mayan Palace: "Boring, expensive, under construction" ... My wife and I was introduced to the complex by a lady in a local restaurant who gave us a slip and offered a champagne brunch for going to the resort and later a $50US coupon to be used at the restaurant we were dinning at that evening. Click 12 hours forward... not to bore one with small details of inconsistencies but many things were not "smooth" with the reception at the Puerto Penasco Mayan Palace. Of course, each of the sales people would blame someone/thing else as to the reason. After waiting more than an hours (we had to have everyone that came with us check-in, give photo ID and a valid credit card (you've got to be kidding) we were introduced to our US salesperson. A friendly guy, (almost to happy) who apologized for everyone?s screw-ups but informed us that he was only a "peon" in the entire scope of the project. Advised that we would need to be "qualified" and it would only take a few minutes. A questionnaire was presented and he started asking some personal questions, i.e. income, what type of work did I do, what and where did we take vacations, etc.. I answered some and refused others after which he felt I really didn?t want to continue due to some of my answers. But first, he had to go discuss this with a "manager". Five minutes later, he and a "manager" returned. "The manager" was a large, muscular Australian gent wearing a black leather jacket, shaved head, who greeted us with a VERY firm handshake and a huge, forceful smile. He was a fast talker, tried to be humorous, but was on the edge of being condescending. As the dialogue continued, mainly from his point of view, we (my wife & I) became a little more uncomfortable. He asked us if we could make a decision on purchasing the time-sharing immediately after we take the tour and our immediate answer was we would need to know more about the foreign investment aspects, and look into the contact verbiage before making a decision one way or another. The "manager" then asked if we could believe the sales pitch if it were in black and white. My wife answered that she would need more time to delve deeper and raised her hand in jester but before she could finish, "the manage" advised her NOT to point her finger at HIM. Well, that did it for both of us. To shorten this experience, we got up to leave, asked if we could get our coupon for the champagne brunch and was quickly advised that we would not be given anything because we hadn't taken the 90 minute sale pitch. Both of the employees left us standing in the middle of the facility. That's our experience! REJECTED TUCSON COUPLE
The scam starts at the airport with their harrasive employees and all thier false promisesof paradise and parties. Then you enter..... The place was under construction and not very nice to look at (not a paradise) They then employ hundreds of rude people to force you to purcahse a time share for $89,000 for two weeks with all kinds of black out periods if you are not a Mexican National. If you have sense to say no and try to walk away they bring oput the rude big guns.....the more you say no the more they are rude to you and bring the price down. What starts at $89,000 can actually be purchase for $3,900??? How can this be? After being acosted all day long they leave you feeling un-welcome and exhausted. The whole vaction was ruined due to thier high pressure rude sales people and employees that set the mood for the rocky beaches and bugs under construction complex. Two thumbs down.
A beautiful resort but needed warm weather to make it right.
Mayan Palace is a beautiful resort with friendly people. We had 2 weeks (Christmas and New years week) but we only stayed 7 days of the two. We actually swam in the ocean on Christmas day. Weather was about 72 degrees for 2 days only. If you go in the winter to spend time in the sun and water you might be disappointed. All other days were too cold to be in pool or ocean. Indoor pool was nice. The resort hallways leading into the front desk were cold. NO oven in the rooms only had a two burner stove. This is a beautiful resort and I would love to go in fall or spring. Outdoor pool is huge and beautiful! Ocean is lovely. A seashell collector's paradise. I thought the prices at the resort were too expensive. This is first resort that we have been to that charged a hefty fee to use the gym /workout facility. Oh yes its very nice and overlooks the ocean but way too much $. We ate in the resort restaurant Christmas day and the food was very good but without the 40% discout ( 5 of us) it would have been a little steep.Overall it was good time just wish it had been warmer. Its also too far (30MIN) from Puerto Penasco.
We had a great time
We just got back (about an hour ago) from a Mayan Vacation at Puerto Penasko. We had a great time at the resort. If the weather was little bit warmer(it was in the 70s) it would have been perfect. The beach was beautiful, the water was crystal clear and we didn't see any sting rays. The staff at the activities center were great. Not only they kept the adults busy with activities such teaching us how to make some of their special drinks, taught us the "salsa dance", played bingo and blackjack, they kept the children busy with games, kite flying,painting and other. The Casino night on Wednesday evening was a hit. We didn't have a car so we spent our days sunbathing, eating and drinking.
Although there is only one Restaurant we had plenty food choices. The fish and chips at the snack bar by the pool is good. The resort offers shuttle services to town. They live 10:30AM and they pick you up at the old port at 4:30PM. The cost is $10/person around trip.
Nice place to relax
The good stuff -- The beach is beautiful. The pool is awesome. The resort is very nice. The bad stuff -- You are not allowed to bring coolers down to the beach. There are quite a few bugs on the premise.
You are 20 miles from civilization ( there is nothing but sand in every direction). Overall -- A nice place to spend 3 or 4 days relaxing by the pool or beach.
For Rocky Point, it's outstanding!!
Just returned from 5 nights in Rocky Point during fall break in October 2003. Fantastic weather! Lots of bugs though, oh well. The resort was beautiful and staff very accomodating. Incredible "activities director" named Israel. He was entertaining to both the kids and the adults. They have a FREE Kids Club from 11 am to 4 pm, where they take the kids to the beach and make sand castles, search for shells, play games and puzzles, soccer games, etc. Our kids are 6 & 4 yrs old and they had a fantastic time. Make sure your kids can swim though, there are no lifeguards in Mexico. The time share presentation was low-average. Yes, we told them NO, NO, NO from the beginning and yes, they said it would be a 90 min. presentation. They did not take NO for an answer and yes, it took over 3 hours for us to get out of there!! If you like the resort and want to go again, I recommend buying others mistakes on the internet. You can get 2BR for a week for @ 700. They tried to sell us on a 1BR for 16,000 and then came down to 9,400. Quite a difference!
Their 2 for 1 deal is a total sham. You have to pay over 550 in maintenance fees per year ($1,100) and you have to use one of the weeks in either June or September, when it's 120* outside, the hottest months in Rocky Point. Forget that! Anyways, don't let the presentation get you down. The resort is small and great for relaxing. Much better than any other resort in Rocky Point. It will someday have an airport and golf courses... we'll see. Maybe 10 years from now.
TripAdvisor Reviews Mayan Palace Puerto Penasco Puerto Peñasco
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