Maya (Junior Suite) Kuala Lumpur

Their on line reservation is very good, with top efficience to reply you. Room is huge and the shower room fantastic. And have to try the spa pool!!

All the staff are helpful and polite.

Good hotel. Impressive architecture. Very good service.

We stayed one night at Hotel Maya inbetween two flights and we were impressed! The hotel design is modern and beautiful, the room was big and confortable, and the bathroom was very original! The service was friendly at all times.

The night view from the Sky Lounge is worth it!

The location is also perfect, at short walking distance from the Petronas towers and near public transportation.

The breakfast was of very good quality, with a buffet and warm dishes from a menu.

We were only sorry we didn't have a bit more time to take advantage of all the facilities!

We certainly can recommend it!

Where to begin....

This has been one my worst experiences with poor serivice at a five star establishment, which is a real shame, because this hotel has been beautifully designed and with just a modicum of training the staff could live up to its image. The first 30 minutes were great, after that it all went down hill.

Background, booked a Honeymoon Package and upgraded to a Junior Suite.

1) Noise

This can be a noisy hotel. Renovated from an old property, the interiors are beautiful. The windows, however, have not been similarly upgraded. There is virtually no difference in sound level between having the windows open or closed. At each side of the hotel are open parking lots used by clubbers in the area. If you are staying on a Friday night, join them, because you won't get much sleep.

In addition, all junior suites are adjacent to service rooms. Our room on the 16th floor had people going in and out at all hours leaving the door to slam shut. We moved to higher floor to avoid this. Points to the staff for allowing us to do this, though we were made to feel like it was an imposition to ask. Told to call back at noon. Calling at noon, told room would be ready in 30 minutes. It took about an hour. No big deal. Thanks for moving us.

2) Honeymoon Package

The honeymoon package includes spa and dinner. At check-in, no one went through the details of the package, or asked us when we would like to take advantage of these benefits. It was left to us to contact the spa directly. When doing so, they had no idea who we were or what we talking about. After contacting front desk, we were finally able to book a spa for 6pm. (SEE COUP DE GRACE BELOW)

3) One Call Centre

A glorified swithboard operator, the call centre could only transfer calls. Lacked professionalism. Called to borrow a DVD from their library. Waited for 30 minutes, no DVD. Called back. Told the call centre had no record of my call (!?!?)

4) Airport Transfer

Hotel website reads that Junior Suite benefits includes Complimentary Return transfer from KLIA Airport one of the reasons we chose to upgrade.

Upon arrival, no one was there. Contacted hotel and told Junior Suite only included one-way transfer. (SEE COUP DE GRACE BELOW)

5) Coup de Grace

Small things, some of the above, so I think it's okay. Hey, nice design right? Returning from sightseeing, receive a message telling me that Spa time as been changed to 630 due to unforeseen circumstances. Great, need to change dinner reservation now. Thinking it seems like a lot of little things adding up, I should report these to the management and give them the opportunity to explain, improve for future guests and make amends.

Call back from Assistant manager and he tells me the following:

- Spa time was changed because I told spa 6 or 630 was okay. (What!? I most certainly did not say that.)

- Return transport is only included in Junior Suite booking, not Honeymoon Package upgraded to Junior Suite and did not include one-way transfer either (What?! Didn't you tell me differently earlier)

- No offer to make up for any inconveniences. (What!? A bottle of wine was offered after probing, I suggested a how about complimentary transfer to airport. Told no!!)

At every point along the way I was made to feel I was in the wrong.

Do yourself a favor and stay at an international standard hotel in KL. This certainly isn't one of them.

I stayed at Maya Hotel with my boyfriend for a couple of days in August 2006, during our 3-weeks vacation in Malaysia

We were given a room at 15th floor with a great view on Petronas Towers. The room was wonderful, very stylish and confortable.

The hotel is in a perfect location, 5 minutes walking from the Petronas Towers and very close to the monorail.

One night we had dinner at the Japanese restaurant of the hotel and, even if I'm not a lover of Japanese cuisine, I found the food very good.

The indoor pool and the Spa are fantastic....

All the people working in the hotel are very polite, and they did their best to make our staying perfect and confortable.

I definitely suggest this hotel for a fantastic staying in KL

Stayed at the Hotel Maya for 2 nights at the end of our Malaysia holiday. The hotel is a recently refurbished property and the refurbishment has focused on style.

The studio rooms are comfortable and of an average size and the views of the Petronas Twin Towers are great. Breakfast was also very tasty and the buffet was diverse.

Some negative aspects of the hotel was the slightly sloppy housekeeping with dust gathering in the bathrooms and also not all waiters spoke very good English. In order for the hotel to compete with other establishments aiming at a similar market segment, this needs to be improved. However, the spa and pool are fantastic and make for a refreshing break in the middle of the city.

While we were there the lobby bar was being renovated, but from what I had seen of the other public spaces it will look great. Overall, I would recommend staying at the Maya if you enjoy minimalist designer hotels, want the convenience of being close to shopping and a monorail station, and if you are able to get a good deal.

We just returned from our honeymoon in Malaysia and were staying at the Maya hotel. I must say it is one of the most pleasing and soothing hotels that i have ever come across. I am a frequent traveller and have been almost all around the world but i cannot recommend many hotels like this one suited perfect for honeymooners.

We were treated like royalty and we never stepped out of the room to go anywhere but the spa. The images which are currently displayed are so old. I believe that they have a new management and had completely changed the place.

We are surely going to back there if only for Maya hotel.

If anybody wants images - please email me on rakhee.dutia@radissonsas.com and i shall be glad to send them to you.

The hotel is really nice with an awesome view of the Petronas Twin Towers. The hotel is clean and within walking distance to the city center. At night, the party is just across the street - Zouk Bar - great music, lots of people though, mostly 20s crowd. I highly recommend staying at the Grand Maya. Great value for money.

We stayed in this hotel for one night and enjoyed our stay. Professional staff, extremely clean and modern rooms and fair prices AND an awesome view of the KL towers.

We went to the hotel lounge late at night and the kitchen remained open to prepare the food we wanted [sushi and satay]. The prices are so reasonable in KL that we had several drinks and appetizers for very cheap. We usually never indulge in room service [because we're too cheap] so it was a nice surprise to see extremely reasonably prices items. The pizza was so delicious.

In the morning we woke up extra early to guarantee a spot on the trip up the KL towers. Definitely worth it. The towers are less than 10 minutes away.

This is a 5 star hotel with excellent amenities.